2017 Jeep Grand Cherokee Technical Service Bulletins

352 technical service bulletins (TSBs) are on record for the 2017 Jeep Grand Cherokee. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10220071Nov 1, 2019Engine cooling. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10169219Nov 1, 2019Engine, Fuel system. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10168382Oct 11, 2019Equipment. RADIO, MULTI Media For RA3 and RA4 8.4? radio concern of reoccurring update request pop-up on each key cycle after a radio FOTA (Firmware Update Over the Air) has been completed, please DO NOT replace the radio. To recover the radio, 12v power needs to be disconnect from the radio to clear radio memory either by removal of the radio fuse or preforming a battery disconnect. Note: Fuse removal is the preferred method.
• 10168448Oct 10, 2019Engine cooling. GEN-2 and GEN-3 - 3.0L Oil Filter Cartridge Identification Differences This bulletin highlights the design differences in the oil filter cartridges used in the GEN-2, and GEN-3 3.0L diesel. As well as potential issues that can arise should the incorrect filter be used in each application. Although similar in design, the oil filter cartridges used on the GEN-2 and GEN-3 3.0L diesel engines are different in design…
• 10166598Aug 28, 2019Equipment, Electrical system. Flash Over The Air (FOTA) Software Update RA3 and RA4 Radio This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update.
• 10166589Aug 22, 2019Engine. Pentastar Upgrade Oil Fill Level after an Oil Change This bulletin involves rechecking the oil fill level after filling the engine to the correct specifications. The customer may describe that after an oil change they check their oil fill level and it is showing overfilled on the oil dipstick.
• 10166544Aug 21, 2019Body and structure. LATCH, Liftgate For Liftgate latch not locking and/or unlocking intermittently, please verify there is no glass in the latch from the rear window breaking. Carefully inspect the part for small shards of glass.
• 10166578Aug 10, 2019Body and structure, Equipment. Dash and Door Appliques Delaminating - X77 Warranty Extension This bulletin involves replacing carbon fiber interior trim appliques that have suffered delamination issues. Some customers may comment on one of the following: The carbon fiber inner doors and instrument panel appliques are delaminating. The outer layer of a carbon fiber applique is separating from the inner layer.
• 10166537Aug 7, 2019Equipment. RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
• 10162471May 15, 2019Equipment. ACTUATOR, A/C and Heater Before replacing HVAC actuator, please contact either Thomas Conway (248) 635-7090 or Paul Aquino (248) 854-4819. Engineering is looking to gather infomation on fail mode and customer concern. If no response in 15 minutes, proceed with repair.
• 10162468May 8, 2019Brakes. ROTOR, Brake For Grand Cherokee (WK) with BR2 or BR3 Sales Codes, you MUST replace both Front and Rear rotors. Order (2) 68035012A$ and order (2) 68035022A$ Durango (WD) only requires Front Rotors - order (2) 68240046A$
• 10217457Nov 8, 2017Electrical system, Visibility (wipers, defrost, mirrors). Motor, Windshield Wiper For Jeep Grand Cherokee, Dodge Durango, Chrysler 300, Dodge Charger, and Dodge Challenger that exhibit a non-functional Windshield Wiper Motor, replace the entire wiper module and contact FCA Current Production Quality at (248) 613-7591. If no response within 15 minutes, proceed with repair.
• 10217451Nov 8, 2017Brakes. A/C Pressure Transducer A/C inoperative and diagnosis leads to pressure transducer. Call Steve Rice at cell (248) 867-0061 before replacing the pressure transducer. If no response in 15 minutes, please proceed with repair.
• 10216116Nov 8, 2017Visibility (wipers, defrost, mirrors), Electrical system, Equipment. Motor, Windshield Wiper For Jeep Grand Cherokee, Dodge Durango, Chrysler 300, Dodge Charger, and Dodge Challenger that exhibit a non-functional Windshield Wiper Motor, replace the entire wiper module and contact FCA Current Production Quality at (248) 613-7591. If no response within 15 minutes, proceed with repair.
• 10216110Nov 8, 2017Equipment, Visibility (wipers, defrost, mirrors). A/C Pressure Transducer A/C inoperative and diagnosis leads to pressure transducer. Call Steve Rice at cell (248) 867-0061 before replacing the pressure transducer. If no response in 15 minutes, please proceed with repair.
• 10224953Oct 27, 2017Equipment. RA3 and RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following:Radio functions/touchscreen locks up (does not affect backup camera). Phone presets do not save. ?Navigation Failed? message is displayed. Navigation is inoperative or inaccurate. CD player will not play songs and/or locks up the radio. Clock will not…
• 10224902Oct 25, 2017Back-over prevention (rear camera). Rear View Camera In the case for inoperative camera, radio screen is blue or black in reverse mode. Before proceeding with the normal procedure call Ali Ikram at (248) 576-9265 Mon- Fri between 8 am - 4pm. If you do not get a response within 15 minutes continue with the normal diagnostic procedure. Before replacing the camera, please disconnect and clean harness and camera connector. Clean & dry both connectors. If…
• 10224943Oct 19, 2017Equipment. RG3 or RG4 Radio Enhancements This bulletin involves reprogramming the RG3 or RG4 radio with the latest available software. The following software enhancement is available:The activation of Uconnect LIVE Services(Sales Code RTG). In addition the customer may describe one of the following:HVAC temperature out of sync with radio display(KL Vehicles Only). Navigation failed message is displayed. Clock not…
• 10226284Oct 18, 2017Visibility (wipers, defrost, mirrors). Motor, Windshield Wiper.
• 10224898Oct 18, 2017Engine cooling, Transmission and drivetrain. Trans Oil Pan, Heater Tube or O-ring, Heater Applies to vehicles equipped with 8 speed transmissions only; If you have a leak that appears to be at the pan the use of proper leak detection is recommended. The fluid in the 8 speeds can be detected with a black light and there are aftermarket spray on leak detection materials to help ensure that the leak is properly diagnosed and not from another location such as…
• 10224936Oct 12, 2017Back-over prevention (rear camera), Equipment. RA3 and RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following:Radio functions/touchscreen locks up (does not affect backup camera). Phone presets do not save. ?Navigation Failed? message is displayed. Navigation is inoperative or inaccurate. CD player will not play songs and/or locks up the radio. Clock will not…
• 10121814Sep 23, 2017Electrical system. Flash: Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one of the following DTCs have been set:P0556 - Brake Booster Pressure Sensor Circuit Performance. P040B - Exhaust Gas…
• 10121751Sep 20, 2017Engine, Engine cooling. Intake Manifold Gasket Intake Manifold Gaskets on Pentastar Upgrade (Sales Code ERC/ERF) are reusable provided they are not cut, torn or melted. The gaskets are not required by warranty to be replaced like they are on Pentastar Classic (ERB/EHB). The new gaskets are not interchangeable with Pentastar Classic Intake Manifold Gaskets.
• 10121795Sep 14, 2017Electrical system, Body and structure. Flash: BCM Diagnostic and System Improvements This bulletin involves reprogramming the Body Control Module (BCM) with the latestavailable software. The customer may describe that the Pitch and Roll information does not appear in the radio screen.
• 10121789Sep 12, 2017Electrical system. Horn Replacement This bulletin involves replacing both the high and low note horns with the horn electrical connectors. Some customers may comment that their horn sounds muffled.
• 10121784Sep 8, 2017Equipment, Electrical system. RA3 and RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The following improvements are included in this update:Fix for sport mode not working in the performance menu page (2015 LA equipped with 6.4L and 5.7L Sales Codes ESH…
• 10121783Sep 7, 2017Electrical system, Transmission and drivetrain. Flash: Transmission Diagnostic and Shift Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) withthe latest available software. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technicianmay find the following Diagnostic Trouble Codes (DTC) set in the PCM memory:U0401-00 - Implausible Data Received From…
• 10121747Sep 6, 2017Engine. Water Pump, Idler Pulley If replacing the water pump or Idler Pulley for a chirp, squeal or NVH, please contact either: Ron Dallison cell: (248) 292-9510 [email protected] Chris Riddick cell: (248) 434-3628 [email protected] Joe Lovell cell: (734) 309-6467 [email protected] Engineering is seeking audio recordings of the concern in an effort to root cause and make necessary improvements to…
• 10121744Sep 6, 2017Visibility (wipers, defrost, mirrors). Rear View Camera Before proceeding with the normal procedure call Ali Ikram at (248) 576-9265 Mon- Fri between 8 am - 4pm. If you do not get a response within 15 minutes continue with the repair. Make sure that connector is inserted properly. If there is a need to replace camera. In case of bad wire harness. Replace the harness and have it sent back to QEC.
• 10121742Sep 6, 2017Equipment. Amplifier Vehicles needing amplifier replacement, please call Rayyan Mohammed at Cell (248) 954-0790 prior to repair. If no response in 15 minutes, proceed with the repair.
• 10224765Aug 29, 2017Electrical system, Engine cooling, Fuel system, Back-over prevention (rear…. Flash: Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one of the following DTCs have been set:P040B - Exhaust Gas Recirculation Temperature Sensor 1 Circuit Performance(2017 MY with a…
• 10224747Aug 17, 2017Electrical system, Transmission and drivetrain, Exterior lighting. Flash: Transmission Diagnostic and Shift Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Some customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find the following Diagnostic Trouble Code (DTC) stored in the TCM memory:P1DCD-00 - TCM Monitoring Processor Performance…
• 10224746Aug 17, 2017Body and structure, Electrical system. Flash: BCM Diagnostic and System Improvements This bulletin involves updating the Body Control Module (BCM) software. The customer may describe that the pitch and roll information does not appear in the radio screen.
• 10224702Aug 17, 2017Electrical system, Fuel system, Exterior lighting, Transmission and drivetrain. Customer Satisfaction Notification T23 ? EGR Valve Function The Powertrain Control Module (PCM) on about 415,000 of the above vehicles has software that may be operating the Exhaust Gas Recirculation valve (EGR) with an aggressive seating velocity. An aggressive seating velocity may damage the EGR valve. As a result this condition may illuminate the Malfunction Indicator Lamp (MIL) and display a P0404 code. The PCM…
• 10224692Aug 16, 2017Engine cooling. Radiator Before replacing the radiator call Wes Youkhana at FCA Auburn Hills cell: (248) 564-8595 to answer a few questions. If no response in 15 minutes, please proceed with repair. When replacing Radiator for damage on engine side of radiator, also replace fan module and ship the old fan using the same ticket number.
• 10224687Aug 9, 2017Equipment. Liftgate Latch Before replacing this part, please call Lori Millen at cell (248) 379-1888. If you do not receive a return call within 15 minutes, proceed with the repair.
• 10223719Jul 19, 2017Other or unknown, Body and structure. Front Fender Flare (Left and Right) SRT ONLY: AC level and below Front Fascias to be used with AI level replacement Front Fender Flares will require modification (per I-Sheet) to the Front Fascia for proper fitment. When printing the modification instructions and templates for the Front Fascia, you must print to 100% scale, or else modifications will be misaligned.
• 10223638Jul 15, 2017Equipment. This bulletin involves inspecting and if required, updating the radio software.
• 10223637Jul 15, 2017Electrical system. This bulletin involves updating the electronic shift module (ESM) software and if necessary replacing the "PRNDM"
• 10223635Jul 13, 2017Equipment. This bulletin provides information regarding the latest Flash Over The Air update (FOTA) and provides a service technician an overview of the steps a customer will need to take to complete the update.
• 10223643Jul 7, 2017Equipment. This bulletin involves reprogramming the RG4 radio with the latest available software.
• 10223639Jul 1, 2017Equipment. This bulletin involves inspecting and if required, updating the radio software.
• 10219845Jun 28, 2017Electrical system. Park Assist ECU (WK & RU) The customer may describe that if the park assist system is ON, pressing the LED button will not turn the system OFF. The customer may also experience a flicker in the graphics or chimes. If the park assist system is OFF, pressing the LED button will not turn the system ON. When this happens the park assist feature is disabled. If the issue detailed above is what you are seeing, reflash…
• 10138872Jun 28, 2017Equipment. RA2 Radio 5" Uconnect Before replacing this radio, make sure you can reproduce the customer issue. If the radio is locked up, has a blank screen, or no sound, please perform a vehicle battery reset. If radio functionality is resumed, return the vehicle to the customer. If there are any questions or concerns or the vehicle has been in for repair for the same radio concern more than once, please call Rick Gordon at…
• 10138870Jun 28, 2017Electrical system. Park Assist ECU (WK & RU) The customer may describe that if the park assist system is ON, pressing the LED button will not turn the system OFF. The customer may also experience a flicker in the graphics or chimes. If the park assist system is OFF, pressing the LED button will not turn the system ON. When this happens the park assist feature is disabled. If the issue detailed above is what you are seeing, reflash…
• 10219904Jun 23, 2017Electrical system, Transmission and drivetrain. Flash: Electronic Shift Module (ESM) System Improvements This bulletin involves updating the ESM software and if necessary replacing the lower shifter or ?PRNDM?. The customer may experience the following:Shifter lever is locked in park (occurs intermittently upon start up). After 2.5 minutes shifter becomes responsive and functions as designed. Service shifter warning indicator in cluster is illuminated. ?PRNDM?…
• 10138927Jun 23, 2017Electrical system. Flash: Electronic Shift Module (ESM) System Improvements This bulletin involves updating the ESM software and if necessary replacing the lower shifter or ?PRNDM?. The customer may experience the following:Shifter lever is locked in park (occurs intermittently upon start up). After 2.5 minutes shifter becomes responsive and functions as designed. Service shifter warning indicator in cluster is illuminated. ?PRNDM?…
• 10219839Jun 21, 2017Engine cooling. Radiator Before replacing the radiator call Wes Youkhana at FCA Auburn Hills cell: (248) 564-8595 to answer a few questions. If no response in 15 minutes, please proceed with repair.
• 10219834Jun 21, 2017Fuel system. Fuel Tank Before replacing this part due to Hard to Fill condition, check the Fuel Filler Tube for restriction after the second door of the capless unit. Replace the Fuel Filler Tube if the second door of the capless unit does not open properly. Contact Sylvia Lopez at (248) 520-9734 if a Tank needs to be replaced.
• 10138864Jun 21, 2017Engine cooling. Radiator Before replacing the radiator call Wes Youkhana at FCA Auburn Hills cell: (248) 564-8595 to answer a few questions. If no response in 15 minutes, please proceed with repair.

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