2011 Kia Sorento Technical Service Bulletins

202 technical service bulletins (TSBs) are on record for the 2011 Kia Sorento. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10094568Jun 17, 2016Air bags. Request for reimbursement form: wty003 - if you have paid to have the airbag clock spring assembly replaced, you may be eligible for reimbursement for some or all of that expense. Mail this completed request for reimbursement form to kia, along with documentation specified below, for review and consideration at the following address: consumer assistance center, kia motors america, inc., p.o. Box 52410, irvine, ca…
• 10094567Jun 17, 2016Air bags. Dealer principal memo: wty003 - kia motors america, inc. Is extending the warranty coverage for the driver’s front airbag clock spring assembly on 2011-2015 my sorento vehicles, manufactured from 10/24/2009 through 12/17/2014, to fifteen (15) years with unlimited mileage, starting from the date of first service. The clock spring is an electrical connection which rotates with the steering wheel to maintain proper…
• 10089307Jun 17, 2016Air bags, Electrical system. Tsb: airbag warning light on - this bulletin provides information related to the replacement of the clock spring assembly on 2011my – 2015my sorento (xma) vehicles. If the airbag warning light is on with any of the dtcs listed below, follow the procedure outlined to resolve the issue.
• 10183431Apr 4, 2016Equipment, Electrical system. TSB - USE OF AFTERMARKET USB CHARGING CABLES IN USB/12V PORTS - This article provides information regarding the use of USB ports and 12V power outlets to connect/charge mobile phones.
• 10080084Jan 29, 2016Back-over prevention (rear camera). Tsb: rear view camera diagnosis/replacement - this bulletin provides information to diagnose and/or replace the rear view camera of some kia vehicles (see table on pg. 6 for specific models and production dates) which may exhibit inadequate image quality from the rear view camera. Diagnose the concerns using the information in this bulletin and, if necessary, replace the rear view camera with an improved part by…
• 10088708Dec 16, 2015Body and structure, Equipment. Service action: interior door handle peeling (sa203) - this bulletin provides the procedure to inspect or replace the inside chrome door handle(s) on some 2011my sorento (xma) vehicles, produced from july, 2010 through february, 2011 which may experience chrome trim peeling on the inside door handle(s). Follow the procedure in this bulletin to inspect the appearance of the chrome door handle(s) and, if necessary…
• 10088983Oct 19, 2015Electrical system. Tsb: kds - audio update module (aum) - the gds audio update module (aum) was introduced in fourth quarter of 2013. This special service tool (sst) was developed to improve the efficiency and effectiveness of updating 2010my, and later, kia audio head units using a gds, and now, the same functionality is available on kds. Some technicians may not be aware of the benefits the aum tool has to offer.
• 10089353Aug 21, 2015Wheels. Tsb: 2wd hub/rear wheel speed sensor replacement - this bulletin provides the procedure to replace the rear wheel hubs of some of sorento (xma) vehicles, produced from job #1 through april 4th, 2012, which may experience a diagnostic trouble code (dtc) (c1206 ~ c1211) due to possible water intrusion into the rear wheel speed sensor.
• 10116821Aug 12, 2015Electrical system, Equipment. TSB: IDENTIFYING HEAD UNIT SOFTWARE VERSION FOR DIRECT EXCHANGE - Identifying Head Unit Software Version For Direct Exchange (ELE091) (Rev 1) - This bulletin provides the procedure on how to identify and record the head unit software level on various head unit platforms and generations. This procedure will now be required when ordering head units through the Direct Exchange Program (see Parts Bulletin 91-961-0005).
• 10089382Aug 3, 2015Transmission and drivetrain. Tsb: 6-spd. A/t adaptive value reset /relearn - this bulletin provides the procedures necessary to reset and relearn the adaptive values after transmission replacement or reprogramming/replacement of the pcm/tcm. After the adaptive values are reset, the transmission computer adaptive values must be relearned by driving in a precise manner to “teach” the computer the proper solenoid duty and line pressure for the…
• 10092132Jun 26, 2015Equipment, Electrical system. Tsb: navigation head unit sd card replacement - this bulletin describes the sd card exchange/replacement procedure related to error messages that may be displayed on the navigation screen when the incorrect sd card is inserted. Note: only new models (during pdi inspection or at the point of purchase) or compatibility mismatches that occur after head unit replacement will be considered for this program.
• 10089742Jun 26, 2015Electrical system, Equipment. Tsb: navigation head unit sd card replacement - this bulletin describes the sd card exchange/replacement procedure related to error messages that may be displayed on the navigation screen when the incorrect sd card is inserted. Note: only new models (during pdi inspection or at the point of purchase) or compatibility mismatches that occur after head unit replacement will be considered for this program.
• 10092136Jun 19, 2015Seats. Tsb: second row seat inoperative or difficult to release - this bulletin provides information related to some 2011-2013my sorento (xma) vehicles, produced from october 26, 2009 to november 5, 2012, which may exhibit a concern related to the second row seats being inoperative or difficult to release. It is important to note that some amount of effort is required to fold the 2nd row seats. To correct this condition…
• 10089743Jun 19, 2015Seats. Tsb: second row seat inoperative or difficult to release - this bulletin provides information related to some 2011-2013my sorento (xma) vehicles, produced from october 26, 2009 to november 5, 2012, which may exhibit a concern related to the second row seats being inoperative or difficult to release. It is important to note that some amount of effort is required to fold the 2nd row seats. To correct this condition…
• 10092142Jun 12, 2015Electrical system, Visibility (wipers, defrost, mirrors). Tsb: driver’s side power window motor replacement - this bulletin provides information related to some sorento (xma) vehicles, produced from january 28, 2010 through may 16, 2011, which may exhibit an inoperable driver’s side window. To correct this concern, replace the power window motor by following the service procedure outlined in this bulletin.
• 10089746Jun 12, 2015Equipment, Visibility (wipers, defrost, mirrors). Tsb: driver’s side power window motor replacement - this bulletin provides information related to some sorento (xma) vehicles, produced from january 28, 2010 through may 16, 2011, which may exhibit an inoperable driver’s side window. To correct this concern, replace the power window motor by following the service procedure outlined in this bulletin.
• 10092147Jun 1, 2015Transmission and drivetrain. Tsb: 6 spd a/t solenoid replacement – multiple dtcs - this bulletin provides information relating to the replacement of various shift solenoids on 6-speed automatic transaxles with dtcs p0741, p0743, p0748, p0753, p0758, p0763, p0768, p0773, p1778 and p2709. Replace the solenoids if current or history codes are present; do not replace the transaxle. To reduce vehicle repair time, this procedure can be performed…
• 10089761Jun 1, 2015Transmission and drivetrain. Tsb: 6 spd a/t solenoid replacement – multiple dtcs - this bulletin provides information relating to the replacement of various shift solenoids on 6-speed automatic transaxles with dtcs p0741, p0743, p0748, p0753, p0758, p0763, p0768, p0773, p1778 and p2709. Replace the solenoids if current or history codes are present; do not replace the transaxle. To reduce vehicle repair time, this procedure can be performed…
• 10089831May 19, 2015Tires. "tsb: voluntary service campaign - as a preventative measure, effective immediately, voluntary service campaign sc119 has been expanded to include “all states”. This bulletin provides the procedure to replace the tire valve stems to prevent gradual loss of tire pressure in some 2011my sorento (xma), 2010my soul (am) and 2010my forte (td) vehicles which were originally retailed or are currently registered in states…
• 10058126May 19, 2015Tires. Kia 2011 sorento, 2010 soul, 2010 forte : procedures to replace the tire valves stems to prevent loss of tire pressure in some vehicles. The valve stem assembly in wheels will crack if become corroded. *lj updated 10/02/15.
• 10089950Apr 17, 2015Equipment, Electrical system. Tsb: awd system hydraulic actuator replacement - this bulletin provides the procedure for replacement of the hydraulic actuator of some all-wheel drive (awd) equipped 2011~2016my sportage (sl) vehicles, produced from may 6, 2010 through february 19, 2013 and some awd equipped 2011~2015my sorento (xma) vehicles, produced from october 24, 2009 through december 11, 2014, which may exhibit an inoperative awd system…
• 10090002Apr 10, 2015Tires, Equipment. Owner letter: dear kia sorento owner - kia motors america, inc. Is conducting a voluntary service campaign to replace the tire valve stem assemblies in certain 2011 my sorento vehicles that were originally sold in or are currently registered in the states where heavy amounts of road salt are used.
• 10090005Apr 3, 2015Equipment, Tires. "q and a: for voluntary service campaign (sc119) 2010 my forte, 2010 my soul, and 2011 my sorento replacement of the valve stem assembly"
• 10089999Apr 3, 2015Equipment, Tires. Dealer parts and service manager memo: attention: all kia parts & service managers - kia motors america, inc. Is conducting a voluntary service campaign to replace the tire valve stem assemblies to prevent gradual loss of tire pressure in certain 2010 my forte, 2011 my sorento and 2010 my soul vehicles originally sold in or currently registered in the 21 salt states where heavy amounts of road salt are used.
• 10089998Apr 3, 2015Tires. Dealer principal memo: attention: all dealer principals - kia motors america, inc. Will be conducting a voluntary service campaign, to replace the tire valve stem assemblies in certain 2010 my soul, 2010 my forte, and 2011 my sorento vehicles originally retailed or currently registered in one of the salt-belt states.
• 10058121Apr 1, 2015Brakes. Kia 2011-2016 my sportage : the procedure for replacement of the hydraulic actuator on certain all-wheel drive equipped sportage vehicles, will exhibit an inoperative awd system with malfunction indicator lamp.
• 10092104Mar 6, 2015Electrical system, Equipment. Pitstop: navigation headunit and sd card compatibility - this article provides information in regards to possible compatibility issues between navigation head units and sd cards when replacing head units for multimedia issues. If after replacing a navigation head unit the original sd card does not operate correctly, follow the steps below to diagnose the issue:
• 10089784Feb 5, 2015Equipment, Engine cooling. Tsb: a/c evaporator freeze-up during extended drive - this bulletin provides the procedure to replace the evaporator temperature sensor of some optima (tf/qf) and sorento (xma) vehicles (see production dates on page 3), which may experience freezing of condensation on the evaporator core and the following a/c performance related concerns.
• 10089900Jan 12, 2015Suspension. Tsb-cha042 is closed as of 1/12/2015. Refer to cha051.
• 10089901Jan 9, 2015Suspension. Tsb: combined tsb / service action: front strut bearing replacement (sa178) - this bulletin provides the procedure for replacing the front strut bearings on some 2011- 2013my sorento (xma) vehicles, produced from october 26, 2009 through january 21, 2013, which may exhibit a creaking noise emanating from the front of the vehicle when turning the wheel quickly, at slow speeds. To correct this condition, replace the…
• 10109783Oct 31, 2014Seats. TSB: SECOND ROW SEAT INOPERATIVE OR DIFFICULT TO RELEASE - This bulletin provides information related to some 2011-2013MY Sorento (XMa) vehicles, produced from October 26, 2009 to November 5, 2012, which may exhibit a concern related to the second row seats being inoperative or difficult to release.
• 10109758Sep 11, 2014Equipment, Seats. TSB: DRIVER?S SIDE POWER SEAT TRIM COVER REPLACEMENT AND WASHER RELOCATION - This bulletin provides information about some 2011~12MY Sorento models produced before November 1, 2011 that may experience a loose or disengaged driver?s side seat outer trim cover from the mounting bracket assembly.
• 10109668Jun 25, 2014Latches, locks and linkages, Electrical system. PITSTOP: HORN ANSWER BACK OR PARKING LAMPS INOP WHEN LOCKING DOORS WITH RKE/SMK FOB - When addressing a customer complaint related to an inoperative parking light confirmation flash, and/or audible answer back when locking the vehicle with the RKE/SMK fob, ensure each door lock position switch (viewable in BCM > Current Data) is displaying the appropriate status and the pad-lid switch (hood switch depressor) is in…
• 10109662May 29, 2014Equipment. Q and a - sc106 - 2011-2013 my sorento ecm logic upgrade voluntary service campaign
• 10109661May 29, 2014Equipment, Engine. OWNER NOTIFICATION LETTER: Dear Kia Sorento Owner: Kia Motors America, Inc. is conducting a Voluntary Service Campaign to reprogram the Engine Control Module in certain 2011-2013 model year Sorento vehicles.
• 10109660May 29, 2014Equipment, Engine. DEALER SERVICE MANAGER MEMO: Attention: All Kia Service Managers - Kia Motors America, Inc. is conducting a Voluntary Service Campaign to upgrade the Engine Control Module (?ECM?) logic on certain 2011-2013 MY Kia Sorento vehicles equipped with the 3.5 liter engine and an alternator supplied by Remy.
• 10109659May 29, 2014Equipment, Engine. DEALER PRINCIPAL MEMO: ATTENTION: KIA DEALER PRINCIPALS - Kia Motors America, Inc. is conducting a Voluntary Service Campaign on certain 2011-2013 MY Sorento vehicles with the 3.5 liter engine, to upgrade the Engine Control Module (?ECM?) Logic.
• 10109651May 29, 2014Equipment, Electrical system. VOLUNTARY SERVICE CAMPAIGN - ECM LOGIC UPGRADE ? SORENTO (XMA) 3.5L MPI (SC106) - This bulletin provides information related to an upgrade of the ECM software on some 2011~2013MY Sorento (XMa) vehicles, produced from July 12, 2010 through January 31, 2013. During a specific set of operating conditions, it is possible under rare circumstances when braking and bringing the vehicle to a stop, for the engine to also…
• 10109652May 22, 2014Equipment. TSB: 6 SPD A/T SOLENOID REPLACEMENT ? DTC P0741 - This bulletin provides information relating to the replacement of the Damper Clutch (D/C) Solenoid on 6-speed automatic transaxles with DTC P0741 (active or history), instead of replacing the transaxle. To reduce vehicle repair time, this procedure can be performed with the transaxle installed in the vehicle.
• 10060112May 1, 2014Equipment, Suspension. Summary to be provided on a future date.
• 10109631Apr 15, 2014Body and structure, Latches, locks and linkages. TSB: SPECIAL SERVICE TOOL FOR HOOD RELEASE LEVER REMOVAL - This bulletin provides information related to the introduction of a new Special Service Tool (SST) (A) developed to prevent the hood release lever pivot point (B) from being damaged when removing the hood release lever. Follow the instructions included in this bulletin to properly remove the hood release lever using the new SST.
• 10109644Apr 1, 2014Electrical system, Equipment. TECH TIP: Difficulty Programming SMK - Process to troubleshoot difficulty programming SMK because the vehicle won?t power up.
• 10060213Apr 1, 2014Equipment, Electrical system. Summary to be provided on a future date.
• 10109622Mar 7, 2014Suspension. TSB: FRONT STRUT AND DUST COVER REPLACEMENT - This bulletin provides the procedure for replacing the front struts and dust covers on some 2011-2013MY Sorento (XM) vehicles, produced from October 26, 2009 through January 21, 2013, which may exhibit a condition related to oil leakage and/or noise emanating from the front struts.
• 10060111Mar 1, 2014Suspension, Equipment. Summary to be provided on a future date.
• 10109730Feb 13, 2014Engine. TSB: 3.5 L MPI - COLD ENGINE START-UP CHATTER - This bulletin provides information related to some 2011-2013MY Sorento (XMa) vehicles, equipped with the 3.5 L engine and produced from October 26, 2009 to July 14, 2012, which may exhibit a concern related to unusually loud engine chatter during initial start-up after sitting for several hours.
• 10109733Feb 4, 2014Seats. TECH TIP: Passenger seat not as warm as the driver?s seat - There will be a difference in temperature between the RH and LH cushions. The same heaters are used in the cushions of both seats, but the RH cushion has a body sensor mat applied over the heater, resulting in less heat reaching the front passenger.
• 10060138Feb 1, 2014Engine. Summary to be provided on a future date.
• 10060202Jan 17, 2014Equipment, Seats. Summary to be provided on a future date.
• 10109723Jan 13, 2014Equipment, Engine. TECH TIP: Oil Leak in Rear Main Seal Area - Most oil leaks on this engine are found in the top of the engine, under the intake manifold. In some cases, oil may leak from the filter housings where they mate with the block, or from the oil pressure switch.

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