2014 Kia Sorento Technical Service Bulletins

261 technical service bulletins (TSBs) are on record for the 2014 Kia Sorento. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10089582Aug 31, 2016Engine. Tsb: chatter/rattle noise from engine after cold soak - this bulletin provides information about the timing chain tensioner replacement on some 2014~16my cadenza (vg), produced from february 1, 2013 through january 7, 2016, and some 2014~2015my sorento (xma) vehicles, produced from december 17, 2012 through december 11, 2014, which may experience a brief chattering or rattling noise concern from the engine on…
• 10090120Aug 29, 2016Engine, Equipment. Owner letter: wty008 - 2012-2014 my sorento 2.4l gdi engine warranty extension - dear kia sorento vehicle owner: kia motors america takes pride in providing you with high quality and dependable vehicles. In order to maintain these standards, kia is extending the warranty coverage, to all owners, for the engine’s “short block” assembly on 2012-2014 my sorento 2.4l gdi engine to 10 years starting from the date of…
• 10090119Aug 29, 2016Equipment, Engine. Request for reimbursement form: wty008 - 2012-2014 my sorento 2.4l gdi engine warranty extension program - if you have paid to have your engine repaired/replaced due to connecting rod failure, you may be eligible for reimbursement for some or all of that expense. Mail this completed request for reimbursement form to kia, along with documentation specified below, for review and consideration to the following…
• 10090117Aug 29, 2016Engine, Equipment. Dealer parts and service manager memo: wty008 - 2012-2014 my sorento 2.4l gdi engine - effective immediately, kia motors america, inc.
• 10089588Aug 23, 2016Tires. Tsb: tpms sensor inoperative - this bulletin provides the procedure to replace all tire pressure monitoring system (tpms) sensors on 2014my sorento (xma) vehicles, when any of the tpms sensors are confirmed inoperative. To enhance customer satisfaction, this bulletin outlines the replacement of the tpms sensors on all 4 wheels to resolve the concern, even if only one sensor is affected.
• 10089301Jun 29, 2016Engine. Tsb: 2.4 gdi mil on with dtc(s) p0263/ p0266/ p0269/ p0272 - this bulletin provides information about the replacement of the fuel injectors in some sorento (xma) produced 12/17/2012~12/11/2014, optima (qf) produced 07/28/2013~10/02/2015, optima (tf) produced 09/09/2013~07/23/2015 2014~2015my, and sportage (sl) produced 09/01/2013~12/01/2014, which may exhibit a malfunction indicator lamp (mil) on along with dtcs…
• 10089303Jun 23, 2016Electrical system. Tsb: uvo software upgrade - media button inoperative - this bulletin provides the procedure for upgrading the uvo system of some 2014~2015my sportage (sl), forte (yd), optima (tf/qf), optima hybrid (tf hev) and sorento (xma) vehicles, which may exhibit an inoperative uvo media button.
• 10094565Jun 22, 2016Air bags. Warranty bulletin: wty003 - 2011-2015 my sorento driver's front airbag clock spring assembly warranty extension (wty003) - this bulletin provides information related to the replacement of the driver’s front airbag clock spring assembly on the 2011-2015 my sorento vehicles, manufactured from 10/24/2009 through 12/17/2014. The clock spring is an electrical connection which rotates with the steering wheel to maintain…
• 10094570Jun 18, 2016Air bags. Owner letter: wty003 - dear kia sorento owner: kia is extending the warranty coverage for the driver’s front airbag clock spring assembly to 15 years with unlimited mileage, starting from the date of first service. The clockspring is an electrical connection which rotates with the steering wheel to maintain proper functioning of the airbag unit.
• 10094571Jun 17, 2016Air bags. Q and a: wty003 - 2011-2015 my sorento driver’s front airbag clock spring assembly kia new vehicle limited warranty extension q & a
• 10094569Jun 17, 2016Air bags. Dealer parts and service manager memo: wty003 - kia motors america, inc. Is extending the warranty coverage for the driver’s front airbag clock spring assembly on the 2011-2015 my sorento vehicles, manufactured from 10/24/2009 through 12/17/2014, to fifteen (15) years with unlimited mileage, starting from the date of first service. The clock spring is an electrical connection which rotates with the steering wheel…
• 10094568Jun 17, 2016Air bags. Request for reimbursement form: wty003 - if you have paid to have the airbag clock spring assembly replaced, you may be eligible for reimbursement for some or all of that expense. Mail this completed request for reimbursement form to kia, along with documentation specified below, for review and consideration at the following address: consumer assistance center, kia motors america, inc., p.o. Box 52410, irvine, ca…
• 10094567Jun 17, 2016Air bags. Dealer principal memo: wty003 - kia motors america, inc. Is extending the warranty coverage for the driver’s front airbag clock spring assembly on 2011-2015 my sorento vehicles, manufactured from 10/24/2009 through 12/17/2014, to fifteen (15) years with unlimited mileage, starting from the date of first service. The clock spring is an electrical connection which rotates with the steering wheel to maintain proper…
• 10089307Jun 17, 2016Electrical system, Air bags. Tsb: airbag warning light on - this bulletin provides information related to the replacement of the clock spring assembly on 2011my – 2015my sorento (xma) vehicles. If the airbag warning light is on with any of the dtcs listed below, follow the procedure outlined to resolve the issue.
• 10089312Jun 8, 2016Electrical system. Combination tsb / service action: uvo system upgrade (sa222) - this bulletin provides the procedure for upgrading the uvo system on some 2014~2016my soul (ps), sorento (xma)/(uma), optima (tf hev), forte (yd), sportage (sl) 2015~2016my sedona (yp), and 2014-2015(my) optima (qt/tf) vehicles to address “incoming ring volume too loud” complaints when using certain smartphones (non-iphone).
• 10183433Apr 21, 2016Electrical system, Equipment. TSB - COMBINATION TSB / SERVICE ACTION: UVO SYSTEM UPGRADE (SA222) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure for upgrading the UVO system on some 2014~2016MY Soul (PS), Sorento (XMa), Optima (TF/QF), Forte (YD) and Sportage (SL) vehicles to address "Incoming ring…
• 10079901Apr 21, 2016Equipment, Electrical system. Combination tsb / service action: uvo system upgrade (sa222) - this bulletin provides the procedure for upgrading the uvo system on some 2014~2016my soul (ps), sorento (xma), optima (tf/qf), forte (yd) and sportage (sl) vehicles to address “incoming ring volume too loud” complaints when using certain smartphones (non-iphone). Additionally, in 2014my vehicles the upgrade will also improve bluetooth connectivity and…
• 10183431Apr 4, 2016Equipment, Electrical system. TSB - USE OF AFTERMARKET USB CHARGING CABLES IN USB/12V PORTS - This article provides information regarding the use of USB ports and 12V power outlets to connect/charge mobile phones.
• 10091949Mar 17, 2016Electrical system. This bulletin provides the procedure for upgrading the uvo system on some 2014 my soul (ps), sorento (xma), optima (tf/qf), forte (yd) and sportage (sl) vehicles to improve bluetooth connectivity, voice recognition, and to improve "incoming ring volume too loud" complaints on certain smartphones (non-iphone).
• 10091948Mar 17, 2016Body and structure, Equipment. This bulletin provides the procedure to replace the exterior door handle trim cap of some 2015-2015 my sorento (xma) vehicles, produced from october 1, 2013 through may 14, 2014, which may experience a loose or missing exterior rear door handle cap(s). Follow the procedure in this bulletin to replace both exterior rear door handle trim caps, even when only one (1) trim cap is affected.
• 10089462Mar 17, 2016Equipment, Body and structure. Combined tsb /service action: exterior rear door handle trim cap(s) replacement (sa 200) - this bulletin provides the procedure to replace the exterior door handle trim cap of some 2014~2015my sorento (xma) vehicles, produced from october 1, 2013 through may 14, 2014, which may experience a loose or missing exterior rear door handle cap(s). Follow the procedure in this bulletin to replace both exterior rear door…
• 10091946Mar 15, 2016Electrical system. This bulletin provides the procedure for upgrading the base audio system software of some 2014 my soul (ps), optima (tf/qf), sorento (xma), sportage (sl), rio (ub), and forte (yd) vehicles to improve bluetooth® connectivity, phonebook download, audio streaming, and call history download.
• 10089465Mar 15, 2016Equipment, Electrical system. "combined tsb/service action: base audio system upgrade (sa 223) - this bulletin provides the procedure for upgrading the base audio system software of some 2014my soul (ps), optima (tf/qf), sorento (xma), sportage (sl), rio (ub), and forte (yd) vehicles, to improve bluetooth® connectivity, phonebook download, audio streaming and call history download.
• 10080084Jan 29, 2016Back-over prevention (rear camera). Tsb: rear view camera diagnosis/replacement - this bulletin provides information to diagnose and/or replace the rear view camera of some kia vehicles (see table on pg. 6 for specific models and production dates) which may exhibit inadequate image quality from the rear view camera. Diagnose the concerns using the information in this bulletin and, if necessary, replace the rear view camera with an improved part by…
• 10088983Oct 19, 2015Electrical system. Tsb: kds - audio update module (aum) - the gds audio update module (aum) was introduced in fourth quarter of 2013. This special service tool (sst) was developed to improve the efficiency and effectiveness of updating 2010my, and later, kia audio head units using a gds, and now, the same functionality is available on kds. Some technicians may not be aware of the benefits the aum tool has to offer.
• 10116821Aug 12, 2015Equipment, Electrical system. TSB: IDENTIFYING HEAD UNIT SOFTWARE VERSION FOR DIRECT EXCHANGE - Identifying Head Unit Software Version For Direct Exchange (ELE091) (Rev 1) - This bulletin provides the procedure on how to identify and record the head unit software level on various head unit platforms and generations. This procedure will now be required when ordering head units through the Direct Exchange Program (see Parts Bulletin 91-961-0005).
• 10089382Aug 3, 2015Transmission and drivetrain. Tsb: 6-spd. A/t adaptive value reset /relearn - this bulletin provides the procedures necessary to reset and relearn the adaptive values after transmission replacement or reprogramming/replacement of the pcm/tcm. After the adaptive values are reset, the transmission computer adaptive values must be relearned by driving in a precise manner to “teach” the computer the proper solenoid duty and line pressure for the…
• 10089615Jul 14, 2015Electrical system. Tsb: “c” state error message on version 8.5 map update - this bulletin describes an sd card replacement procedure for customers that have a specific error displayed on the navigation head unit (shown below) after purchasing and installing a version 8.5 map update sd card. A total of 129 affected sd cards were purchased by customers through kia dealers, from january 1st to may 11th, 2015.
• 10089625Jul 2, 2015Engine. Pitstop: dtc p0315 - crankshaft position (ckp) sensor variation not learned - when encountering a customer complaint of engine misfire with a malfunction indicator light (mil) on in the dash, check for the presence of dtc p0315 – crankshaft position sensor (ckp) variation not learned. Use the vmi to view the scope pattern of the crankshaft position sensor signal. Verify a good equal crankshaft sensor pattern is…
• 10058534Jul 1, 2015Engine. Kia: crankshaft position sensor (ckp) variation has not learned causing misfire of engine and malfunction indicator light (mil) to come in dash. Model all. No years listed.
• 10092132Jun 26, 2015Electrical system, Equipment. Tsb: navigation head unit sd card replacement - this bulletin describes the sd card exchange/replacement procedure related to error messages that may be displayed on the navigation screen when the incorrect sd card is inserted. Note: only new models (during pdi inspection or at the point of purchase) or compatibility mismatches that occur after head unit replacement will be considered for this program.
• 10089742Jun 26, 2015Equipment, Electrical system. Tsb: navigation head unit sd card replacement - this bulletin describes the sd card exchange/replacement procedure related to error messages that may be displayed on the navigation screen when the incorrect sd card is inserted. Note: only new models (during pdi inspection or at the point of purchase) or compatibility mismatches that occur after head unit replacement will be considered for this program.
• 10092147Jun 1, 2015Transmission and drivetrain. Tsb: 6 spd a/t solenoid replacement – multiple dtcs - this bulletin provides information relating to the replacement of various shift solenoids on 6-speed automatic transaxles with dtcs p0741, p0743, p0748, p0753, p0758, p0763, p0768, p0773, p1778 and p2709. Replace the solenoids if current or history codes are present; do not replace the transaxle. To reduce vehicle repair time, this procedure can be performed…
• 10089761Jun 1, 2015Transmission and drivetrain. Tsb: 6 spd a/t solenoid replacement – multiple dtcs - this bulletin provides information relating to the replacement of various shift solenoids on 6-speed automatic transaxles with dtcs p0741, p0743, p0748, p0753, p0758, p0763, p0768, p0773, p1778 and p2709. Replace the solenoids if current or history codes are present; do not replace the transaxle. To reduce vehicle repair time, this procedure can be performed…
• 10089825May 13, 2015Equipment, Electrical system. Tsb: uvo software upgrade – media button inoperative - this bulletin provides the procedure for upgrading the uvo system of some 2014~2015my sportage (sl), forte (yd), optima (tf/qf), optima hybrid (tf hev) and sorento (xma) vehicles, which may exhibit an inoperative uvo media button.
• 10089987Apr 24, 2015Engine, Vehicle speed control. Pitstop: smart pedal feature - the “smart pedal” is an integral part of the engine management system (ems) functionality which monitors and prevents the simultaneous activation of accelerator and brake pedals. When engaged, the feature reduces engine power to idle.
• 10089950Apr 17, 2015Equipment, Electrical system. Tsb: awd system hydraulic actuator replacement - this bulletin provides the procedure for replacement of the hydraulic actuator of some all-wheel drive (awd) equipped 2011~2016my sportage (sl) vehicles, produced from may 6, 2010 through february 19, 2013 and some awd equipped 2011~2015my sorento (xma) vehicles, produced from october 24, 2009 through december 11, 2014, which may exhibit an inoperative awd system…
• 10089976Apr 9, 2015Electrical system. Tsb: ecm upgrade – sorento (xma) 3.3 gdi mil on with dtcs p2096, p2098 - this bulletin provides information related to the ecm software upgrade for some 2014-2015my sorento (xma) vehicles which may experience a malfunction indicator lamp (mil) illuminated with the ecm (electronic control module) system-related dtc p2096 and/or p2098. To correct this condition, the ecm should be reprogrammed using the gds download…
• 10058121Apr 1, 2015Brakes. Kia 2011-2016 my sportage : the procedure for replacement of the hydraulic actuator on certain all-wheel drive equipped sportage vehicles, will exhibit an inoperative awd system with malfunction indicator lamp.
• 10092100Mar 27, 2015Equipment, Electrical system. Pitstop: bluetooth® issues after iphone® ios 8 software update - this article provides information related to possible bluetooth concerns when using an iphone® with ios 8.x (ios 8, 8.0.1, 8.0.2, 8.1, 8.1.2, 8.1.3, etc.) while paired to a head unit.
• 10092104Mar 6, 2015Electrical system, Equipment. Pitstop: navigation headunit and sd card compatibility - this article provides information in regards to possible compatibility issues between navigation head units and sd cards when replacing head units for multimedia issues. If after replacing a navigation head unit the original sd card does not operate correctly, follow the steps below to diagnose the issue:
• 10089786Feb 27, 2015Engine, Electrical system. Tsb: voluntary service campaign: ecm upgrade - mil on with dtc p0087 (sc114) - this bulletin provides information related to an ecm software update for the engine control unit (ecu) in certain 2012~2014my sorento, 2012~2013my optima, and 2012~2013my sportage vehicles equipped with the 2.4l and 2.0l turbo gdi engines. The subject vehicle’s engines are equipped with a gasoline direct injection (gdi) system that…
• 10089790Feb 11, 2015Electrical system, Engine. Owner letter: dear kia sorento owner: kia motors america, inc. Is conducting a voluntary service campaign to update the engine control unit (ecu) in certain 2012-2014 my sorento vehicles which could otherwise experience a decrease in acceleration accompanied by the illumination of the “check engine” or malfunction indicator lamp (mil).
• 10089793Feb 9, 2015Engine, Electrical system. Q and a: sc114 – ecu update – mil on with dtc p0087 / voluntary service campaign q&a
• 10089789Feb 9, 2015Engine, Electrical system. Dealer service manager memo: attention: all kia service managers - kia motors america, inc. Will be conducting a voluntary service campaign to update the engine control unit (ecu) in certain 2012-2014 my sorento, 2012-2013 my optima, and 2012-2013 my sportage vehicles equipped with the 2.4l and 2.0l turbo gdi engines. The subject vehicles’ engines are equipped with a gasoline direct injection (gdi) system that…
• 10089903Jan 21, 2015Electrical system, Equipment. Pitstop: korean error messages on navigation display - this article provides information to address the following customer complaints on navigation head units (avn 3.0 or avn 3.5): * korean error message that starts with navi.exe or * korean error message that starts with mmmedia.exe.
• 10089908Jan 15, 2015Electrical system. Pitstop: intermittent no crank/start - on some 2014-2015my sorento (xm), customers may experience a concern related to an intermittent no crank/start, especially after an overnight cold soak. To address this concern, replace both start 1 and start 2 relays in the fuse box by referring to the appropriate service information on kgis.
• 10090187Dec 5, 2014Back-over prevention (rear camera). Tsb: rear view camera diagnosis/replacement - this bulletin provides information to diagnose and/or replace the rear view camera of some kia vehicles (see table below for specific models and production dates) which may exhibit inadequate image quality from the rear view camera.
• 10090185Dec 5, 2014Equipment, Electrical system. Tsb: audio software upgrade - bluetooth® call cuts off - this bulletin provides the procedure for upgrading the base audio system software on some 2014my sorento (xma) and 2013my rio (ub) vehicles (see production dates below) which may exhibit a condition related to a bluetooth® call cutting off after a period of approximately 15 minutes. To resolve the concern, follow the procedure outlined below.
• 10060130Dec 1, 2014Electrical system, Equipment. Summary to be provided on a future date.

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