2017 Lincoln MKX Technical Service Bulletins

168 technical service bulletins (TSBs) are on record for the 2017 Lincoln MKX. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10152464Nov 1, 2018Electrical system. When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic…
• 10149770Sep 21, 2018Electrical system. Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit the Android Auto Preference menu selection is not present after an update to version 3.0 software. In prior versions of SYNC 3 software this menu was present, however in version 3.0 software the Android Auto Preference menu will only show up once an Android Phone has been initially connected to SYNC.
• 10144947Aug 24, 2018Steering. When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic…
• 10144919Aug 23, 2018Engine. Some 2013-2018 Escape vehicles equipped with 1.5L/1.6L/2.0L EcoBoost, 2013-2018 Fusion vehicles equipped with 2.0L/2.7L EcoBoost, 2013-2018 MKZ vehicles equipped with 2.0L EcoBoost, 2017-18 MKZ vehicles equipped with 3.0L EcoBoost, 2015-2018 MKC vehicles equipped with 2.0L/2.3L EcoBoost, 2015-2018 Edge vehicles equipped with 2.0L/2.7L EcoBoost, 2016-2018 MKX vehicles equipped with 2.0L and 2.7L EcoBoost, 2016-2018…
• 10144932Aug 2, 2018Engine cooling. Some Ford and Lincoln vehicles equipped with a 2.7L or 3.0L EcoBoost engine may exhibit an oil leak from the engine oil pan RTV seal. Replace the oil pan following the procedure in Workshop Manual (WSM) Section, 303-01. After removing the oil pan it is suggested to allow the crankcase to drain overnight to minimize the chance of residual oil contaminating the crankcase sealing rail.
• 10144930Aug 2, 2018Electrical system. Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM, Section 415-00 and update the APIM software.
• 10144213Jul 20, 2018Electrical system. Some 2017-2018 Continental, MKC, MKX, MKZ, and Fusion vehicles with an instrument panel center mounted speaker and 2017-2018 Escape vehicles with Sony audio systems may exhibit an inoperative speed compensated volume feature. This may be due to the calibration in the audio control module (ACM). To correct the concern, reprogram the ACM to the latest calibration using the appropriate Ford scan tool release 110.03 or…
• 10143103Jun 22, 2018Equipment, Electrical system. Some 2016-2018 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key…
• 10143102Jun 22, 2018Equipment, Electrical system. Various 2016-2018 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then…
• 10143114Jun 14, 2018Engine cooling. Certain 2017 Model Year Multiple Vehicle Lines - California Emission Warranty Parts Coverage
• 10143113Jun 13, 2018Engine cooling. Certain 2017 Model Year Multiple Vehicle Lines - California Emission Warranty Parts Coverage
• 10143083Jun 6, 2018Electrical system, Engine cooling, Equipment. Some 2017-2018 Edge vehicles with 3.5L engines and MKX vehicles with 3.7L engines may exhibit an illuminated MIL with DTC P013C in the powertrain control module (PCM). This may be due to an exhaust system leak. Exhaust leak inspection should be conducted before performing Powertrain Control/Emissions Diagnostics PC/ED Manual diagnostic routines. Inspect for carbon soot/moisture witness marks at all exhaust…
• 10137145Apr 25, 2018Engine cooling. Some Ford and Lincoln vehicles equipped with a 2.7L or 3.0L EcoBoost engines may exhibit an oil leak from the engine oil pan RTV seal. Replace the oil pan by performing the published Workshop Manual (WSM) service procedures. After removing the oil pan, it is suggested to allow the crankcase to drain overnight to minimize the chance of residual oil contaminating the crankcase sealing rail.
• 10137141Apr 19, 2018Electrical system, Equipment. Some 2015-2018 Edge and 2016-2018 MKX vehicles may exhibit a concern with the remote start selections for heated steering wheel and/or heated seats grayed out in the cluster. To correct this concern, reconfigure the front controls interface module (FCIM) using As-Built Programming. Make sure you are connected to the internet when entering module programming to obtain the latest data.
• 10137126Apr 4, 2018Electrical system. Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. SYNC software updates are now available under the OASIS Tab SYNC selection. If update is available, refer to WSM Section 415-00 and update APIM software. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
• 10137116Mar 30, 2018Electrical system. Some 2016-2018 MKX vehicles equipped with an intrusion sensor, built on or before 22-Feb-2018, may exhibit an inability to disable the intrusion sensor through the cluster alarm menu under vehicle settings. This may be due to a missing instrument panel cluster (IPC) menu selection to allow the intrusion sensor to be disabled. Reconfigure the IPC module using As-Built Programming. Make sure you are connected to the…
• 10137113Mar 30, 2018Equipment. Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems.
• 10137102Mar 21, 2018Equipment. Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 and connected to an iPhone recently upgraded to iOS 11.2.5 may exhibit functional concerns where USB audio playback and App Link will not operate. This may also include, under certain conditions, no Bluetooth streaming. Apple has released iOS 11.2.6 to address this concern. Advise the customer to update the device to iOS 11.2.6 and re-evaluate before…
• 10137101Mar 21, 2018Transmission and drivetrain. Some vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected…
• 10137100Mar 19, 2018Electrical system. Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then…
• 10137096Mar 15, 2018Electrical system. Some 2015-2017 MKC/MKZ, 2016-2017 MKX and 2017 Continental vehicles equipped with a Telematics Control Unit (TCU) built on or before 15-Aug-2017 may exhibit inoperative remote features via Lincoln Way Mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct, perform any open TCU Field Service Actions…
• 10136611Feb 21, 2018Equipment. Some 2016-2018 Ford and Lincoln Vehicle equipped with SYNC 3 and connected to an iPhone recently upgraded to iOS 11.2.5 may exhibit a concern where USB Audio playback and App Link applications will not function properly. This may also include, under certain conditions, no Bluetooth Streaming. Apple is aware of the issue and is working on a resolution with a future iOS release. No repairs should be performed at this…
• 10136580Feb 19, 2018Engine cooling. Some 2015-2018 Edge and 2016-2018 MKX vehicles may exhibit an exhaust odor in the vehicle while the climate control system is in auto or recirculation mode. Customers may indicate the odor smells like sulfur or exhaust odors are entering the vehicle cabin. This concern may be more pronounced after hard acceleration, driving in hilly conditions and/or towing a trailer.
• 10136579Feb 15, 2018Body and structure. Some 2015-2017 Edge vehicles built on or before 10-Aug-2017 and 2016-2018 MKX vehicles built on or before 15-Dec-2017, equipped with a power liftgate and the hands-free liftgate activation feature may exhibit the liftgate opening or closing when a rear door is slammed shut, or the rear fascia is contacted such as kneeling or resting a foot on the fascia while the key is present. Follow the Service Procedure steps…
• 10136597Feb 14, 2018Equipment. 2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
• 10136592Feb 9, 2018Electrical system. When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic…
• 10136575Feb 2, 2018Body and structure. Some 2015-2018 Edge and 2016-2018 MKX vehicles equipped with a power liftgate and built on or before 2-Jan-2018 may exhibit an intermittent bounce back after closing has been commanded. Follow the Service Procedure steps to correct this condition.
• 10140332Jan 29, 2018Electrical system, Equipment. Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then…
• 10138533Jan 29, 2018Equipment. Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then…
• 10140315Jan 8, 2018Transmission and drivetrain, Engine. Some 2013-2018 Escape/Fusion/MKZ vehicles equipped with 2.5L or 1.5L/2.0L/3.0L Ecoboost engine, 2015-2018 MKC/Edge/Explorer vehicles equipped with 2.0L/2.3L/2.7L EcoBoost engine, 2016-2018 MKX vehicles equipped with 2.7L Ecoboost engine, 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost, and AWD may exhibit a fluid leak from the PTU intermediate shaft seal.
• 10138516Jan 8, 2018Engine cooling. Some 2013-2018 Escape/Fusion/MKZ vehicles equipped with 2.5L or 1.5L/2.0L/3.0L Ecoboost engine, 2015-2018 MKC/Edge/Explorer vehicles equipped with 2.0L/2.3L/2.7L EcoBoost engine, 2016-2018 MKX vehicles equipped with 2.7L Ecoboost engine, 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost, and AWD may exhibit a fluid leak from the PTU intermediate shaft seal.
• 10127426Nov 29, 2017Equipment, Electrical system. Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. SYNC software updates are now available under the OASIS Tab SYNC selection. If update is available, refer to WSM Section 415-00 and update APIM software. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
• 10127425Nov 29, 2017Equipment, Electrical system. Some owners of 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may experience inoperative mobile device navigation applications. Mobile device navigation via AppLink requires SYNC 3 version 2.3 or higher for Apple iOS users. Mobile device navigation via AppLink is not currently available for Android users. SYNC software updates are now available under the OASIS Tab SYNC selection. If an update is available…
• 10127424Nov 29, 2017Electrical system, Lane departure, Equipment, Back-over prevention (rear camera). Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. SYNC may appear unresponsive when the overhead vehicle image is displayed. The vehicle image may intermittently display after shifting out of reverse or turning the vehicle off when in reverse. SYNC software updates…
• 10127417Nov 22, 2017Equipment. Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale.
• 10127401Nov 21, 2017Engine. Some 2016-2017 Edge/MKX, 2017 Continental, and 2017 Fusion/MKZ vehicles equipped with a 2.7L or 3.0L gasoline turbocharged direct injection (GTDI) engine and built on 1-Apr-2016 and through 1-Jan-2017 may exhibit white or blue smoke from the exhaust, rough idle in neutral or park at normal operating temperature or after a hot restart.
• 10127413Nov 14, 2017Equipment. Some 2016-2018 MKX customers may report that a deployed cargo cover will inadvertently recoil after the vehicle hits a bump. Revised Cargo covers are available to address this issue. Use the vehicle identification number (VIN) to select the interior trim color of the vehicles; FA1Z- 5845440-AG(Ebony), FA1Z- 5845440-AH (Coffee), FA1Z-5845440-BG (Ebony Black Label), FA1Z- 5845440-BH (Espresso Black Label)…
• 10127410Nov 8, 2017Electrical system, Engine cooling. Some 2015-2018 F150/Edge, 2016-2018 MKX and 2017-2018 Fusion, Continental vehicles equipped with a 2.7L engine may experience a malfunction indicator lamp (MIL) and/or wrench lamp with Diagnostic Trouble Codes (DTCs): P0116, P0117, P0118, P0119, P0217, P0330, P1026, and/or P130D.
• 10125079Oct 6, 2017Equipment. Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. SYNC may appear unresponsive when the overhead vehicle image is displayed. The vehicle image may intermittently display after shifting out of reverse or turning the vehicle off when in reverse.
• 10125078Oct 6, 2017Equipment. Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale.
• 10125065Oct 5, 2017Electrical system, Body and structure. Some 2015-2017 Edge and 2016-2017 MKX vehicles, equipped with a power liftgate, and built on or before 13-Sep-2017 may exhibit a liftgate that intermittently opens uncommanded while parked with no keys near the vehicle. Follow the Service Procedure steps to correct this condition.
• 10125074Oct 4, 2017Equipment. Some 2017-2018 Fusion/MKZ/MKC/MKX/Continental with all audio systems and 2017-2018 Escape with Sony audio systems may exhibit an inoperative speed compensation volume feature. Do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates.
• 10119684Sep 28, 2017Electrical system. Some owners of 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may experience inoperative mobile device navigation applications. Mobile device navigation via AppLink requires SYNC 3 version 2.3 or higher for Apple iOS users. Mobile device navigation via AppLink is not currently available for Android users. SYNC 3 software upgrades to support these apps are not currently available, do not attempt any…
• 10119678Sep 21, 2017Electrical system. Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key…
• 10119658Sep 19, 2017Equipment. Some 2015-2017 Edge and 2016-2017 MKX vehicles built on or before 15-Apr-2017 and 2017 Continental vehicles built on or before 19-Oct-2016 may exhibit a rattle noise from the underbody of the vehicle while moving. This may be due to the movement of loose floor pan underbody shield fasteners which are attached to the underbody shields. Follow the Service Procedure steps to correct the condition.
• 10119669Sep 13, 2017Electrical system. Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. To recover the screen, perform a complete ignition cycle (key off, open and close the driver's door then wait 5 minutes). The SYNC software version of the vehicle can be confirmed via OASIS. Do not attempt any repairs at this time. Engineering is investigating; Monitor…
• 10115953Jul 14, 2017Equipment. Some 2013-2017 Edge/MKX/Escape/MKC/Fusion/MKZ/Flex/MKT/Mondeo/Kuga/EcoSport AWD vehicles where diagnosis leads to a RDU clutch issue, a rear drive unit (RDU) service kit is available. Use the vehicle identification number (VIN) in the parts catalog to look for base part 4A232. If clutch assembly (base 4A232) is not listed in the catalog, this message does not apply. For vehicle repairs refer to updated Workshop…
• 10115952Jul 14, 2017Electrical system. Some 2016-2017 Ford/Lincoln vehicles SYNC 3 may exhibit an intermittent blank screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. During the update process the SYNC status bar shows Updating System Software for approximately 30 minutes. After Installation Complete pop-up appears, remove USB flash drive and install…
• 10109001Apr 18, 2017Back-over prevention (rear camera), Equipment. Some 2016-2017 Edge, Escape, Expedition, Fiesta, Flex, MKC, MKT, MKX, Mustang, Navigator and Taurus or 2017 Explorer and Super Duty vehicles equipped with SYNC 3 and built on 1-Jul-2015 and through 31-Dec-2016 may exhibit a SYNC display message of Please check your surroundings for safety along with no rear view camera image when in reverse gear. This will occur only at ambient temperatures ranging from -5 Å'C to 5…
• 10109012Apr 12, 2017Equipment, Engine cooling. 2013-2017 Edge/MKX/Flex/MKT/MKZ/MKS/Taurus/Taurus Police/Explorer/Explorer Police/Continental vehicles equipped with a 3.5L or 3.7L engine, all wheel drive (AWD) and a power transfer unit (PTU) that is being repaired or replaced for an internal failure must also have the vent hose replaced due to contamination in the hose.

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