2019 Lincoln Nautilus Visibility (wipers, defrost, mirrors) Problems

“Driving about 65 MPH on interstate highway, partly cloudy day, 70-75 f. Heard cracking sound, like crumpling aluminum foil for a few seconds before a loud explosion of overhead tempered glass sunroof and glass falling down on us. Not aware of any road debris hitting car or windshield prior to incident. Heard no object hit sunroof before glass cracking sound. No evidence afterwards of road debris damage to any car surfaces or windshield. …”

“The contact owns a 2019 Lincoln Nautilus. After several days of rain, there was moisture inside the vehicle. The contact detected a foul odor and discovered water on the floorboard. A box in the rear of the vehicle was covered in water, and the inside front windshield was foggy, but the contact was unable to determine how the water had entered the vehicle. Later, while driving approximately 45-55 MPH in the rain, there was limited visibility, and the vehicle slid from left to right. The contact was unable to control the vehicle after the steering wheel became difficult to turn. …”