2014 Mazda CX-5 Technical Service Bulletins

789 technical service bulletins (TSBs) are on record for the 2014 Mazda CX-5. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10201777Sep 24, 2021Equipment, Engine cooling. Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of 85% ethanol and 15% gasoline, All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than…
• 10201774Sep 16, 2021Seats, Equipment. Some vehicles (without power seats) may exhibit a driver seat that gradually moves down by itself. This concern may be caused when a load, which is applied to the seat during braking, exceeds a certain level that could impact the retaining mechanism of the seat lifter causing the seat to gradually move downward. To eliminate this concern, the play in the lift mechanism gears has been reduced.
• 10201768Sep 3, 2021Transmission and drivetrain. Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil pressure switch B) stuck on, P0847:00 - Oil pressure switch No. 2 (oil pressure switch A) stuck on, P0872:00 - Oil pressure switch No. 3 (oil pressure switch A) stuck on, P0780:00…
• 10200933Aug 24, 2021Engine cooling, Electrical system. This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
• 10200527Aug 17, 2021Equipment. This service bulletin provides information regarding the proper use of the driver’s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.
• 10199720Jul 29, 2021Equipment. NAVIGATION UPDATES FOR TOMTOM NAVIGATION SYSTEM. Some customers may request updates for their vehicle's navigation system. Refer customers to Mazdausa.com.
• 10199714Jul 19, 2021Wheels. Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.
• 10198673Jun 15, 2021Equipment. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method A. Auxiliary Key Trace Cut Method If only one auxiliary key is lost/missing, some key cutting machines can trace cut a new key blank. 1. Trace cut the new auxiliary key blank(s). B. Auxiliary Key Code Cut Method If both auxiliary keys are lost/missing, use this method for cutting…
• 10198689Jun 9, 2021Equipment. Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected. Accessories E-catalog For models prior to 2016: Accessory Parts and Installation Instructions
• 10198691Jun 7, 2021Visibility (wipers, defrost, mirrors). Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
• 10198574Jun 1, 2021Visibility (wipers, defrost, mirrors). Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below.
• 10194891May 13, 2021Equipment. When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery charger SST to maintain battery voltage.
• 10194714May 11, 2021Transmission and drivetrain. There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.
• 10194659May 7, 2021Electrical system, Equipment, Engine cooling. When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the START/STOP ENGINE button. The aftermarket accessory may create electrical interference, which may interfere with programming.
• 10194657May 5, 2021Equipment, Electrical system, Engine cooling. If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed.
• 10194762May 4, 2021Equipment. Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method, B. Auxiliary Key Code Cut Method
• 10189797Mar 15, 2021Electrical system. If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed.
• 10189816Mar 12, 2021Steering. Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
• 10188016Feb 8, 2021Electrical system. This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
• 10188015Feb 8, 2021Electrical system. The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
• 10186701Jan 26, 2021Equipment. A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “Mazda Air Cooling Coil Coating” is…
• 10186699Jan 26, 2021Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
• 10186696Jan 26, 2021Engine cooling, Electrical system, Equipment. Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. P2507:00: PCM battery voltage low input
• 10186703Jan 21, 2021Electrical system, Vehicle speed control, Equipment. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
• 10186698Jan 21, 2021Wheels. Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.
• 10186693Jan 21, 2021Steering, Transmission and drivetrain, Wheels, Engine cooling. Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
• 10185181Dec 14, 2020Equipment. In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key. This Service Alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliary keys are lost.
• 10185049Dec 3, 2020Steering, Equipment. Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
• 10183601Nov 17, 2020Equipment, Electrical system. Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010.
• 10183604Nov 10, 2020Engine cooling. Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: Engine Oil Consumption Inspection Guideline 1. Record the vehicle mileage. 2. Engine at normal operating temperature, top off engine oil level to the full mark on the dipstick. 3. Ask the customer to return to the dealer after…
• 10183592Nov 3, 2020Transmission and drivetrain. Some customers may complain of a whining noise from the automatic transaxle when driving at 10 mph and above. The noise:  Depends on the vehicle’s speed only (the more speed, the more noise)  Occurs with all types of driving (acceleration, deceleration, steady speed)  Does not depend on rpm, gear, or ATF temperature
• 10182123Oct 28, 2020Equipment, Engine cooling. Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to Loctite 962T: Loctite 272, Loctite 518 Threebond TB-1386H
• 10179083Aug 24, 2020Body and structure, Engine cooling, Electrical system. Some vehicles may experience one or more of the following symptoms in connection with a malfunction related to the C-15 connector.  The driver side power window does not operate.  The door does not open when using the advanced keyless system.  The warning lamp stays ON even after the ignition switch is turned OFF.  DTC B10E7:17 (START STOP UNIT, IG1 Relay Circuit Malfunction) and DTCs…
• 10179079Aug 21, 2020Engine cooling. Some customers may complain about an unusual noise coming from the engine compartment for about 20 seconds after a cold engine start. This noise is a normal engine operation for improved exhaust gas emissions. The noise does not indicate a malfunction. ACCELERATED WARM-UP SYSTEM (AWS): All SKYACTIV-G engines adopt AWS to reduce exhaust gas emissions immediately after a cold engine start.
• 10179315Aug 18, 2020Electrical system. When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the GR8 battery charger SST to maintain battery voltage.
• 10179228Aug 3, 2020Wheels, Tires. New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010.
• 10177847Jul 20, 2020Equipment. When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
• 10177844Jul 17, 2020Transmission and drivetrain. Some vehicles may exhibit one of the following concerns:  Sometimes the shifter may jump out of 3rd gear over a road bump when accelerating after deceleration at 25-40 mph (40-65 km/h)  Hard to shift into 3rd, 4th, 5th, and/or 6th gear  Shift lever vibrates when driving in 3rd or 4th gear. This is caused by inappropriate transmission internal parts.
• 10177853Jul 15, 2020Equipment, Electrical system. If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed. Below are a couple of examples of unusual electrical concerns caused by aftermarket devices.
• 10177843Jul 9, 2020Engine, Equipment, Transmission and drivetrain. Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been…
• 10177012Jun 10, 2020Transmission and drivetrain. When replacing manual or automatic transmission, make sure to remove the plug from the old transmission (as shown below) and then re-install it to the new transmission with a new washer. The new transmissions (including remanufactured A/T) have a shipping plug, as shown in the figures (M/T: black, rubber made; A/T: pink and black, with breather). This plug is for shipping use only and needs to be removed in order…
• 10174570Apr 1, 2020Steering. Some vehicles may exhibit an unusual noise (clacking) from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is fully turned to the driver-side (left side for LHD vehicle and right side for RHD vehicle). NOTE: The noise will not occur if the steering wheel is in the center or to the full passenger-side position. The noise is caused when the edge (A) of…
• 10173097Mar 12, 2020Transmission and drivetrain, Equipment, Brakes, Engine cooling. Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
• 10173228Mar 4, 2020Equipment. The owner’s manual contains procedures and precautions for the maintenance and cleaning of plastic parts, like the brand emblem. However, it is still important to remind customers about these precautions. Customers should never use inadequate, harsh or aggressive cleaning products on plastic parts.
• 10171843Feb 26, 2020Wheels. Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.
• 10171792Feb 26, 2020Transmission and drivetrain. Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. NOTE: The following Caution is included with every ATX that requires configuration.
• 10170941Jan 29, 2020Brakes. Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
• 10170814Jan 23, 2020Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road. Customers having this concern should have their vehicle repaired using the following repair procedure.
• 10170813Jan 23, 2020Equipment, Electrical system. Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem  P2507:00: PCM battery voltage low input. As a past malfunction, the customer will not notice it (no warning light illuminated), but the DTC may be found during a vehicle service…
• 10170829Jan 15, 2020Engine cooling, Electrical system, Body and structure. LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.

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