2015 Mazda CX-5 Technical Service Bulletins

603 technical service bulletins (TSBs) are on record for the 2015 Mazda CX-5. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10098857Oct 23, 2014Suspension. Some vehicles may exhibit a chirp noise from the rear shock absorbers (a) when driving on a rough road or passing over a speed bump. Visual inspection of the shock absorbers show no external damage or oil leakage.
• 10098854Oct 23, 2014Equipment. Some customers may complain about no cool air from the vents when the air conditioner (a/c) is on. This con-cern may be caused by a/c refrigerant leaking from the evaporator. Some deformed evaporator tubes slipped through quality inspection and were used during production. A/c refrigerant leaks from improper brazing at a joint. To correct the problem, the production and inspection control of the evaporator have…
• 10059743Oct 23, 2014Equipment. Summary to be provided on a future date.
• 10059467Oct 23, 2014Suspension. Summary to be provided on a future date.
• 10098864Oct 17, 2014Equipment. Some vehicles may exhibit low or no sound from some (or all) of the bose audio system speakers (I.e. Left and right front door speakers, front center speaker and left and right d-pillar speakers).the power amplifier, which controls the output to the speakers may be inoperative due to the occurrence of par-asitic resistance in the circuit.
• 10098863Oct 17, 2014Equipment. Some vehicles may experience mil illumination with dtc p2610 (instrument cluster internal engine off timer performance problem) stored in memory after engine start and room fuse 15a (a) removed. Note:the odometer will display “f0-002” during transport mode (room fuse 15a removed). Transport mode is canceled when room fuse 15a is installed or the vehicle odometer is more than 12.4mi (20km).
• 10060864Oct 17, 2014Equipment. Summary to be provided on a future date.
• 10059444Oct 17, 2014Engine. Summary to be provided on a future date.
• 10098865Oct 15, 2014Equipment. In support of skyactiv manual transmission models, mazda will ship to all dealers one (1) new special ser-vice tool (sst). The sst will be shipped automatically by mazda’s tool vendor snap-on tools, starting in mid-october 2014.the following sst is the latest addition to the mazda required tool (mrt) list.
• 10098868Oct 3, 2014Electrical system. While driving over rough or bumpy roads, some vehicles may exhibit a rattle noise from the instrument panel and/or a creak noise from the a-pillar.rattle noise from instrument panel:the rattle noise may be caused by low cowl panel (a) mounting bolt (b) torque. Creak noise from a-pillar:this noise may be caused by two joined panels (a) scraping together at the a-pillar.
• 10098545Sep 9, 2014Equipment. Some vehicles may exhibit bluetooth® hands-free and/or text messaging related concerns. To improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda cre-ated a special service and parts exchange program as of february 2010.
• 10098366Aug 18, 2014Seats. Some vehicles may exhibit an inoperative seat warmer (or seat heater) on the driver and/or passenger seat. When weight is applied to the seat, part of the heater element wire may come out of position and become bent. Under repeated stress, the wire may break causing an inoperative seat warmer condition.an additional adhesion treatment has been applied to eliminate the heater element wire from coming out of the…
• 10060535Aug 18, 2014Seats. Summary to be provided on a future date.
• 10098367Aug 15, 2014Equipment. In accordance with federal regulations, follow the procedure listed below when replacing a speedometer.note:•mazda vehicles are manufactured with tamper-proof speedometers.•when a speedometer is replaced, the new speedometer will read zero (0) miles.•this procedure is extremely important to accurately represent actual vehicle mileage.•prior to speedometer removal, complete the information required on the…
• 10098329Jul 16, 2014Seats. Some vehicles may exhibit an inoperative seat warmer (or seat heater) on the driver and/or passenger seat. When weight is applied to the seat, part of the heater element wire may come out of position and become bent. Under repeated stress, the wire may break causing an inoperative seat warmer condition.an additional adhesion treatment has been applied to eliminate the heater element wire from coming out of the…
• 10060534Jul 16, 2014Seats. Summary to be provided on a future date.
• 10098343Jul 14, 2014Equipment. Some vehicles may exhibit one of the following concerns:•hard to shift into 3rd gear•sometimes the shifter may jump out of 3rd gear over a road bump when accelerating after deceleration at 25-40 mph (40-65 km/h)this is caused by the friction coefficient between the 3/4 clutch hub and the sleeve increasing. A surface treat-ment has now been added to the 3/4 clutch hub to decrease the friction coefficient.
• 10059731Jul 14, 2014Engine. Summary to be provided on a future date.
• 10098354Jul 8, 2014Visibility (wipers, defrost, mirrors). When selecting the “defroster vents” position (b) with the mode selector dial (a), some customers may notice the dial does not stay in the “defroster vents” position and returns to the “defroster/floor vents” position (c). This concern may be due to a production variation. Some of the mode control wires (a) may be too long to transmit movement from the mode selector dial to the link (b). The length of the mode…
• 10059741Jul 8, 2014Equipment. Summary to be provided on a future date.
• 10061482Jun 20, 2014Equipment. Summary to be provided on a future date.
• 10098302Jun 10, 2014Equipment, Visibility (wipers, defrost, mirrors). Some vehicles may exhibit a vibration from the driver-side power door mirror glass when the vehicle is driven at high speeds. This concern may be due to a lack of rigidity of the mirror base so the mirror vibrates when it receives vehicle vibration or wind pressure.an additional reinforcement has been installed inside the door to increase the door panel strength where the door mirror is mounted. Also, the door…
• 10098282Jun 10, 2014Equipment. This service bulletin provides information regarding the proper use of the driver’s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage. • floor mat moves forward due to improper installation. • inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used. • floor mat is…
• 10098245Jun 10, 2014Equipment. Mazda north american operations received many requests from our dealers asking us to approve additional on-car brake lathes as an option for mnao authorized equipment. Due to your feedback and after evaluating a few on-car brake lathes, we are pleased to announce that we have added the pro cut on-car brake lathe to mnao authorized equipment program. The accu-turn is still an approved brake lathe but it is no longer…
• 10060519Jun 10, 2014Body and structure. Summary to be provided on a future date.
• 10098065May 30, 2014Equipment. Some customers may experience an electrical malfunction after a vehicle body repair. The newly painted fender stay (b) may be causing a poor front harness (a) ground connection.
• 10060509May 30, 2014Electrical system. Summary to be provided on a future date.
• 10098121May 20, 2014Equipment. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature.when you encounter a customer with this concern, first verify the condition when the customer noticed this symptom.
• 10098103May 20, 2014Brakes. Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
• 10098165Apr 29, 2014Equipment. Some vehicles may experience the check engine light and automatic transaxle warning light on with dtc p0842, p0847, p0872 and/or p0877 stored in the tcm memory.•p0842:00 - oil pressure switch no. 1 (oil pressure switch b) stuck on•p0847:00 - oil pressure switch no. 2 (oil pressure switch a) stuck on•p0872:00 - oil pressure switch no. 3 (oil pressure switch a) stuck on•p0877:00 - oil pressure switch no.
• 10098164Apr 29, 2014Equipment. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.852 or later).• vehicle icon jumps around or vibrates. Caution: do not use the factory reset for retail vehicles. Otherwise, personal settings (such as display and sound adjustments) will be lost, including favorites information.
• 10060503Apr 29, 2014Equipment. Summary to be provided on a future date.
• 10059721Apr 29, 2014Engine. Summary to be provided on a future date.
• 10098203Apr 14, 2014Equipment. Some vehicles may experience the check engine light and automatic transaxle warning light on with dtc p0842, p0847, p0872 and/or p0877 stored in the tcm memory.•p0842:00 - oil pressure switch no. 1 (oil pressure switch b) stuck on•p0847:00 - oil pressure switch no. 2 (oil pressure switch a) stuck on•p0872:00 - oil pressure switch no. 3 (oil pressure switch a) stuck on•p0877:00 - oil pressure switch no.
• 10059720Apr 14, 2014Engine. Summary to be provided on a future date.
• 10098204Apr 9, 2014Equipment. Some vehicles may experience the check engine light and automatic transaxle warning light on with dtc p0842, p0847, p0872 and/or p0877 stored in the tcm memory.•p0842:00 - oil pressure switch no. 1 (oil pressure switch b) stuck on•p0847:00 - oil pressure switch no. 2 (oil pressure switch a) stuck on•p0872:00 - oil pressure switch no. 3 (oil pressure switch a) stuck on•p0877:00 - oil pressure switch no.
• 10059510Apr 9, 2014Transmission and drivetrain. Summary to be provided on a future date.
• 10098208Apr 7, 2014Electrical system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.852 or later).• vehicle icon jumps around or vibrates. Caution: do not use the factory reset for retail vehicles. Otherwise, personal settings (such as display and sound adjustments) will be lost, including favorites information.
• 10060501Apr 7, 2014Equipment. Summary to be provided on a future date.
• 10098213Apr 1, 2014Equipment. Some vehicles may exhibit a condition where the check engine light illuminates immediately after the engine is started and dtc p0452:00 and/or p0453:00 is stored in memory. •p0452:00 - fuel tank pressure sensor low input•p0453:00 - fuel tank pressure sensor high inputthis concern may be caused by ants entering the ftp sensor through an opening (to atmosphere). The ants bite and eventually damage the wiring, which…
• 10098030Mar 28, 2014Equipment. Some vehicles may experience the check engine light and automatic transaxle warning light on with dtc p0842, p0847, p0872 and/or p0877 stored in the tcm memory. • p0842:00 - oil pressure switch no. 1 (oil pressure switch b) stuck on • p0847:00 - oil pressure switch no. 2 (oil pressure switch a) stuck on • p0872:00 - oil pressure switch no. 3 (oil pressure switch a) stuck on • p0877:00 - oil pressure switch no.
• 10059723Mar 28, 2014Engine. Summary to be provided on a future date.
• 10098043Mar 25, 2014Equipment. Some vehicles may experience the check engine light and automatic transaxle warning light on with dtc p0842, p0847, p0872 and/or p0877 stored in the tcm memory. • p0842:00 - oil pressure switch no. 1 (oil pressure switch b) stuck on • p0847:00 - oil pressure switch no. 2 (oil pressure switch a) stuck on • p0872:00 - oil pressure switch no. 3 (oil pressure switch a) stuck on • p0877:00 - oil pressure switch no.
• 10059722Mar 25, 2014Engine. Summary to be provided on a future date.
• 10061481Mar 13, 2014Equipment. Summary to be provided on a future date.
• 10098053Mar 12, 2014Vehicle speed control. Some customers may complain about one of the following symptoms when the vehicle is stopped and the transmission is in d range: • an intermittent high engine idle speed. • an intermittent engagement shock. • an intermittent forward lurch. These conditions may occur when the customer depresses the brake pedal and makes contact with the throttle pedal simultaneously.
• 10061494Mar 12, 2014Engine. Summary to be provided on a future date.
• 10098024Feb 7, 2014Equipment. The navigation system support for diagnostics, parts authorization, and parts exchange require contacting the proper source. • tomtom navigation help desk at 866-486-6866 from 7am-11pm (m-f) and 9am-8pm (sat) eastern standard time. Note: one of the first steps for troubleshooting the navigation system is for the customer or dealer to call tomtom. If the tomtom call center cannot solve the customer’s problem, they…
• 10060481Feb 7, 2014Equipment. Summary to be provided on a future date.
• 10097982Jan 24, 2014Exterior lighting. Some customers may complain of condensation/fog inside the front or rear combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light…

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