2015 Mazda CX-5 Technical Service Bulletins

603 technical service bulletins (TSBs) are on record for the 2015 Mazda CX-5. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10086431Apr 5, 2016Electrical system. Customers that are registered with tomtom to update their mazda tomtom system (using tomtom home software) may have recently received this e-mail: please note that this is not an operating system update (aka firmware), this is an update to the file that the system uses to quickly find gps satellites. This file is usually updated daily but the customer does not need to update this file for their system to work…
• 10078840Apr 5, 2016Suspension. Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. The noise may be due to:•upper front strut bearing (a) damage. (cx-5 and mazda6)•stick/slip between the front strut bearing and coil spring. (cx-3, cx-5 and mazda6)•the bump stopper (c) may be contacting the strut bearing when the front…
• 10185956Mar 31, 2016Suspension. Some customers may complain of the poor appearance of the passenger and/or driver side A-pillar trim. The lower portion of the trim may become distorted (as shown below) due to high temperatures. To eliminate this concern, the shape of the body flange has been improved during mass-production to allow sufficient A-pillar clearance.
• 10101109Mar 31, 2016Body and structure. Some customers may complain of the poor appearance of the passenger and/or driver side a-pillar trim. The lower portion of the trim may become distorted (as shown below) due to high temperatures. To eliminate this concern, the shape of the body flange has been improved during mass-production to allow suf-ficient a-pillar clearance.
• 10090904Mar 31, 2016Body and structure. Some customers may complain of the poor appearance of the passenger and/or driver side a-pillar trim. The lower portion of the trim may become distorted (as shown below) due to high temperatures. To eliminate this concern, the shape of the body flange has been improved during mass-production to allow suf-ficient a-pillar clearance.
• 10185967Mar 30, 2016Equipment, Electrical system. When installing a navigation SD card, confirm that the card is unlocked. Also, Mazda Does Not Recommend swapping navigation system SD cards from one vehicle to another for testing. If swapped, the SD card that is installed into the other vehicle becomes “linked” to the VIN of that vehicle.
• 10185966Mar 30, 2016Other or unknown, Equipment. This article provides HVAC heater/defroster operating tips using Mode selector dial. This includes the use of intermediate positions.
• 10091406Mar 30, 2016Equipment. When installing a navigation sd card, confirm that the card is unlocked. Also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. If swapped, the sd card that is installed into the other vehicle becomes “linked” to the vin of that vehicle.
• 10091393Mar 30, 2016Visibility (wipers, defrost, mirrors). This article provides hvac heater/defroster operating tips using mode selector dial. This includes the use of intermediate positions.
• 10091265Mar 30, 2016Equipment. When installing a navigation sd card, confirm that the card is unlocked. Also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. If swapped, the sd card that is installed into the other vehicle becomes “linked” to the vin of that vehicle.
• 10091263Mar 30, 2016Visibility (wipers, defrost, mirrors). This article provides hvac heater/defroster operating tips using mode selector dial. This includes the use of intermediate positions.
• 10185969Mar 24, 2016Equipment. Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on rough roads. This may be caused by a loose spare tire jack.
• 10185968Mar 24, 2016Equipment, Electrical system. Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device.
• 10091433Mar 24, 2016Equipment. Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device
• 10091361Mar 24, 2016Equipment. Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on rough roads. This may be caused by a loose spare tire jack.
• 10091266Mar 24, 2016Equipment. Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device.
• 10185951Mar 21, 2016Body and structure. Beginning with the CX-5 and Mazda6 models, grip type front and rear stabilizer bushings have been incorpo-rated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.
• 10101088Mar 21, 2016Suspension. Beginning with the cx-5 and mazda6 models, grip type front and rear stabilizer bushings have been incorpo-rated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.
• 10090861Mar 21, 2016Suspension. Beginning with the cx-5 and mazda6 models, grip type front and rear stabilizer bushings have been incorpo-rated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.
• 10185908Mar 14, 2016Exterior lighting. Some vehicles equipped with LED or Discharge type headlights may exhibit white milky stains on the inner sur-face of the headlight lens. Some customers may complain of the poor appearance. This concern is caused by gas that emits from a gasket in the lamp unit. The gas adheres to the inner surface of the headlight lens and reacts with the anti-clouding coating and moisture in the air to create white milky stains…
• 10101083Mar 14, 2016Exterior lighting. Some vehicles equipped with led or discharge type headlights may exhibit white milky stains on the inner sur-face of the headlight lens. Some customers may complain of the poor appearance. This concern is caused by gas that emits from a gasket in the lamp unit. The gas adheres to the inner surface of the headlight lens and reacts with the anti-clouding coating and moisture in the air to create white milky stains…
• 10090823Mar 14, 2016Fuel system. Some vehicles equipped with led or discharge type headlights may exhibit white milky stains on the inner sur-face of the headlight lens. Some customers may complain of the poor appearance. This concern is caused by gas that emits from a gasket in the lamp unit. The gas adheres to the inner surface of the headlight lens and reacts with the anti-clouding coating and moisture in the air to create white milky stains…
• 10185907Mar 10, 2016Steering, Suspension. Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped.
• 10101081Mar 10, 2016Body and structure, Equipment, Suspension. Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. The noise may be due to:•upper front strut bearing (a) damage. (cx-5 and mazda6)•stick/slip between the front strut bearing and coil spring. (cx-3, cx-5 and mazda6)•the bump stopper (c) may be contacting the strut bearing when the front…
• 10090821Mar 10, 2016Suspension. Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. The noise may be due to:•upper front strut bearing (a) damage. (cx-5 and mazda6)•stick/slip between the front strut bearing and coil spring. (cx-3, cx-5 and mazda6)•the bump stopper (c) may be contacting the strut bearing when the front…
• 10185906Mar 7, 2016Engine cooling. Some vehicles may experience a rough idle with the check engine light on and DTC P0015 / P0524 stored in memory. P0015:00 - Exhaust CMP timing over-retarded, P0524:00 - Engine oil pressure too low. This is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or oil control valve (OCV). The temporary entry of the foreign object triggers a check engine…
• 10185905Mar 7, 2016Seats. At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.
• 10185904Mar 7, 2016Steering. Some customers may complain that the steering wheel is off center more than 3" even when driving straight on a flat road.
• 10101069Mar 7, 2016Engine cooling, Equipment, Engine. Some vehicles may experience a rough idle with the check engine light on and dtc p0015 / p0524 stored in memory.•p0015:00 - exhaust cmp timing over-retarded•p0524:00 - engine oil pressure too lowthis is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or oil control valve (ocv). The temporary entry of the foreign object triggers a check engine…
• 10101067Mar 7, 2016Seats. At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.
• 10101062Mar 7, 2016Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
• 10090817Mar 7, 2016Engine. Some vehicles may experience a rough idle with the check engine light on and dtc p0015 / p0524 stored in memory.•p0015:00 - exhaust cmp timing over-retarded•p0524:00 - engine oil pressure too lowthis is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or oil control valve (ocv). The temporary entry of the foreign object triggers a check engine…
• 10090816Mar 7, 2016Seats. At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.
• 10090812Mar 7, 2016Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
• 10213462Mar 1, 2016Equipment. Mazda Technical Service Bulletins March 2016
• 10185958Mar 1, 2016Equipment. If you encounter a 2013-2016 CX-5 with DTC P011A with overheating and/or no heat from the heater, compare the heater performance to another CX-5. If another CX-5 is not available, check the heater core flow and if restricted, drain/replace coolant and replace the heater core. NOTE: If the code is set by itself, without overheating and/or no heat from the heater, follow the Workshop Manual on MS3 online.
• 10091444Mar 1, 2016Engine. If you encounter a 2013-2016 cx-5 with dtc p011a with overheating and/or no heat from the heater, compare the heater performance to another cx-5. If another cx-5 is not available, check the heater core flow and if restricted, drain/replace coolant and replace the heater core. Note: if the code is set by itself, without overheating and/or no heat from the heater, follow the workshop manual on ms3 online.
• 10084961Mar 1, 2016Engine cooling, Equipment. If you encounter a 2013-2016 cx-5 with dtc p011a with overheating and/or no heat from the heater, compare the heater performance to another cx-5. If another cx-5 is not available, check the heater core flow and if restricted, drain/replace coolant and replace the heater core. Note: if the code is set by itself, without overheating and/or no heat from the heater, follow the workshop manual on ms3 online.
• 10213431Feb 26, 2016Exterior lighting. White Milky stains on inner surface of headlight lens
• 10213430Feb 26, 2016Electrical system. Excessive condensation or water within the headlamp assembly caustion
• 10213326Feb 26, 2016Equipment. Mazda guidelines for factory scheduled maintenance
• 10105891Feb 26, 2016Brakes. Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
• 10076682Feb 26, 2016Exterior lighting, Equipment. White milky stains on inner surface of headlight lens. Some vehicles equipped with led or discharge type headlights may exhibit white milky stains on the inner surface of headlight lens. Some customers may complain of poor appearance. This concern is caused by gas that emits from a gasket in the lamp unit. The gas adheres to inner surfaceof headlight lens and reacts with anti-clouding coating and moisture in the…
• 10076647Feb 23, 2016Suspension. Summary to be provided on a future date.
• 10213428Feb 17, 2016Body and structure. Stains found on kpaint during PDI
• 10213427Feb 17, 2016Electrical system. HandsFree bluetooth module and/or text messaging troubleshooting procedure
• 10213426Feb 17, 2016Electrical system, Equipment. Various Elecfdtrical System Malfunction(s) Reflated to C15 Connector Corporation
• 10076678Feb 17, 2016Body and structure. Stains found on paint during pdi some vehicles may experience stains appearing on the hood, roof and/or trunk of vehicle. This concern is most likely to be found in cold weather areas just after the rapgard is removed at pdi. This may be caused by moisture which has been trapped and condensed betwen paint and the rapgard. These types of stains can be removed with heat gun or an infrared drier.
• 10076677Feb 17, 2016Equipment. Hands-free bluetooth module and/or text messaging troubleshooting procedure. Some vehicles may exhibit bluetooth hands-free and/or text messaging related concerns. To improve thehandling of bluetooth hands-free and/or text messaging customer concerns, mazda created a special service and parts exchange program as of february 2010. Customers experiencing related concerns should have their vehicle and/or device…
• 10076676Feb 17, 2016Electrical system. Various electrical system malfunction(s) relatedto c-15 connector corrosion. Some vehicles may experience one or more of the following symptoms in connection with a malfunction related to the c-15 connector. The driver side power window does not operate. The door does not open when using the advanced keyless system. The warning lamp stays on even after the ignition switch is turned off.

← All problems reported for the 2015 Mazda CX-5