2018 Mazda CX-5 Technical Service Bulletins

634 technical service bulletins (TSBs) are on record for the 2018 Mazda CX-5. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10153331Jan 3, 2019Equipment. This service bulletin provides information regarding the proper use of the driver's floor mat to avoid anypotential interference with the foot pedals. The following are possible causes of floor mat interference,which can be avoided with proper usage. Floor mat moves forward due to improper installation. Inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used. Floor mat is stacked…
• 10153330Jan 3, 2019Equipment. When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with active working SAT radio.
• 10153319Jan 3, 2019Brakes. Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of the Anti-Lock Brake System (ABS). Do not attempt any repairs. If you encounter a customer complaint for this concern, explain that the noise comes from the ABS/TCS/DSC "Malfunction…
• 10153315Jan 2, 2019Suspension. Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
• 10153309Jan 2, 2019Electrical system. The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating…
• 10153308Jan 2, 2019Electrical system. This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
• 10153296Dec 17, 2018Electrical system. Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.
• 10154139Dec 11, 2018Steering, Body and structure. If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a Hunter GSP9700 or equivalent balance machine. If your dealer does not have a GSP9700 or equivalent balance machine, sublet the vehicle out for repair. To find the location of a GSP9700 near your dealer, visit Hunter?s web site at www.gsp9700.com and click on…
• 10153294Dec 7, 2018Equipment. Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or station logos in the center display. This is a normal condition. Album art and artist biographies are not provided by SiriusXM Satellite Radio, a blank white square frame is shown in place of the album art. Note: This information is also available at www.mazdahandsfree.com>FAQ>ENTERTAINMENT - SIRIUSXM®. STATION…
• 10153295Dec 6, 2018Engine. If you receive a customer complain of lack of power, rough idle, engine noise with stored DTC's P0340:00, P0304:00, P3400:00, P349B:00, and/or P3498:00, perform the following.
• 10154138Dec 5, 2018Electrical system, Equipment. Some customers may complain about improper operation of the MAZDA CONNECT system when streaming music with audio source aha/Pandora/Stitcher/Bluetooth® and the same device is also connected to the USB port for charging.
• 10153293Dec 5, 2018Electrical system. Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTC is stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high temperature. The combination of warning lights mentioned by the customer may include: SCBS/SBS, LAS/LDWS, HBC, Master Warning Light.
• 10153289Dec 5, 2018Equipment. All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin.Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.100A or later).
• 10152375Nov 30, 2018Suspension. Some vehicles may exhibit a knocking noise from the rear coil spring and/or the vehicle body sits lower in the rear. These symptoms may be caused by a broken rear coil spring at its lower side. This is caused by corrosion from dust between the rear coil spring and the spring sheet, resulting in a broken rear coil spring. To eliminate this concern, the shape of the rear coil spring has been modified.
• 10153301Nov 27, 2018Equipment. SMS (Short Message Service) messages received by paired phones (Android and iPhone 5 iOS 7.0 or higher) can be downloaded, displayed, and played (text to voice) on vehicles equipped with MAZDA CONNECT. When parked, new messages can be displayed or read by the system. When driving, new messages can be read to the vehicle occupants.
• 10153300Nov 27, 2018Electrical system. Some vehicles (with MAZDA CONNECT) may exhibit a condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light flashes and/or the TCS/DSC indicator lights are illuminated. This can happen if the ignition is turned OFF within 20 seconds after the ignition is turned ON in one of the following two situations. 1. The ?ROOM? fuse (Engine compartment) is NOT installed when battery…
• 10152372Nov 27, 2018Electrical system. SMS (Short Message Service) messages received by paired phones (Android and iPhone 5 iOS 7.0 or higher) can be downloaded, displayed, and played (text to voice) on vehicles equipped with MAZDA CONNECT. When parked, new messages can be displayed or read by the system. When driving, new messages can be read to the vehicle occupants.
• 10152371Nov 27, 2018Electrical system, Tires. Some vehicles (with MAZDA CONNECT) may exhibit a condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light flashes and/or the TCS/DSC indicator lights are illuminated. This can happen if the ignition is turned OFF within 20 seconds after the ignition is turned ON in one of the following two situations. 1. The ?ROOM? fuse (Engine compartment) is NOT installed when battery…
• 10153299Nov 20, 2018Engine cooling. If an oil pressure inspection is needed on a SKYACTIV-G engine, use the Special Service Tool (SST) set shown below and refer to the instructions on MGSS online: CX-3: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0] ), MX-3: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0] ), Mazda6: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.5] ), Mazda3: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0, SKYACTIV-G 2.5] ), CX-5: (OIL PRESSURE INSPECTION…
• 10152370Nov 20, 2018Engine cooling. If an oil pressure inspection is needed on a SKYACTIV-G engine, use the Special Service Tool (SST) set shown below and refer to the instructions on MGSS online: CX-3: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0] ), MX-3: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0] ), Mazda6: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.5] ), Mazda3: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0, SKYACTIV-G 2.5] ), CX-5: (OIL PRESSURE INSPECTION…
• 10152378Nov 9, 2018Body and structure. Some customers may notice the flock finishing on the door sash molding is peeled off when opening the frozen door. This concern may be caused by insufficient durability due to an improper production process of the door sash moldings. To eliminate this concern, the production process of the door sash moldings has been changed.
• 10152374Nov 9, 2018Engine, Equipment. Some vehicles may exhibit an excessive body vibration/unusual noise when idling or driving after parking inextremely cold temperatures (-25°C/-13°F). NOTE: This excessive vibration does not occur if the engine mount rubber No.1 is over -25°C/-13°F. This may be caused by the No. 1 engine mount rubber hardening under extremely cold temperatures due to inappropriate characteristic of the engine mount rubber.
• 10152382Nov 6, 2018Electrical system, Equipment. Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.
• 10152377Nov 1, 2018Body and structure. Some customers may notice the floor under cover No. 2 falling off at the bolt (1) location after driving through snow and/or ice. This may be caused by snow and/or ice accumulation under cover No. 2. This concern is caused because the bolt hole is too large for the bolt to hold the under cover when snow and/or ice accumulates under the body. To eliminate this concern, the bolt hole diameter has been reduced.
• 10148073Oct 25, 2018Engine, Electrical system. Some vehicles equipped with MAZDA CONNECT may exhibit the following oil maintenance monitor concerns on the center display: The wrench light (Oil Change Due message) cannot be cleared using MAZDA CONNECT/Applications/Vehicle Status Monitor/Maintenance reset menu. The wrench light (Oil Change Due message) is displayed before the oil change is due.
• 10148004Oct 23, 2018Engine. Some vehicles may experience a lack of power and the check engine light on with DTC P061B:00 and U0401:00 stored in the PCM memory when engine cranking is interrupted and on A/T vehicles, DTC U0442:00 is also stored. This concern most likely occurs when the brake pedal is released during engine cranking. DTC P061B:00 - [PCM] Internal control module torque calculation performance problem. DTC U0401:00 - Signal error…
• 10148007Oct 22, 2018Engine. Some vehicles may experience a lack of power and the check engine light on with DTC P61B:00 stored in the PCM memory when driving in high temperatures at high elevations. DTC P061B:00 - [PCM] Internal control module torque calculation performance problem. This concern may be caused by improper PCM control logic. The engine torque calculation error may increase in high temperatures at high elevations. To eliminate…
• 10148006Oct 18, 2018Engine. Some vehicles may experience a check engine light on with DTC P0524 stored in the PCM memory. It is accompanied by a master warning indication/warning light illumination, engine oil pressure indication/engine oil warning light illumination. DTC P0524:00: Engine oil pressure too low. Due to improper PCM control logic, the engine oil valve may not work quickly enough under certain situations, resulting in the engine…
• 10148072Oct 10, 2018Vehicle speed control, Equipment. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with…
• 10148071Oct 10, 2018Equipment, Body and structure. Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may becaused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier.
• 10148070Oct 10, 2018Equipment. Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010. Customers experiencing related concerns should have their vehicle and/or device inspected according to the following…
• 10148069Oct 10, 2018Seats. At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.
• 10148068Oct 10, 2018Equipment, Body and structure. When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
• 10148003Oct 10, 2018Brakes, Equipment. Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorized equipment program. NOTE: Accu-turn is still an approved brake lathe, but it is no longer available for purchase from our vendor. IMPORTANT: Rotors must be machined using a Mazda approved on-car brake lathe, or warranty claims…
• 10148002Oct 10, 2018Equipment. Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
• 10145246Sep 27, 2018Suspension, Body and structure. Some vehicles may exhibit a knocking noise from the rear coil spring and/or the vehicle body sits lower in the rear. These symptoms may be caused by a broken rear coil spring at its lower side. This is caused by corrosion from dust between the rear coil spring and the spring sheet, resulting in a broken rear coil spring. To eliminate this concern, the shape of the rear coil spring has been modified.
• 10145254Sep 14, 2018Brakes, Electrical system. DO NOT follow the instructions on MGSS for performing the ELECTRIC PARKING BRAKE (EPB) FORCED RELEASE PROCEDURE until these instructions are read, otherwise, damage to the EPB system may occur The instructions on MGSS are incorrect in one step, but will be corrected soon.
• 10145252Sep 14, 2018Electrical system. Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.
• 10145239Sep 14, 2018Electrical system, Engine. Some customers may complain about: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator, light flashing, Battery discharge, Electrical relay buzzing noise.This may be caused by: A key in a purse near a cell phone. The cell phone radio waves may interrupt the immobilizer system. An aftermarket cell phone charger. The charger may produce…
• 10145238Sep 14, 2018Electrical system. Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket accessory device. Some aftermarket electrical devices (e.g., an accessory cell phone charger, GPS tracker...) may create excessive electrical noise. The noise may interrupt some of the vehicle electrical systems. Below are a few examples of an aftermarket cell phone charger and…
• 10145237Sep 14, 2018Equipment, Electrical system. If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed. Below are a couple of examples of unusual electrical concerns caused by aftermarket devices.
• 10145242Sep 6, 2018Engine cooling. On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not an indication of an engine concern and will not cause reduced driveability or durability of the engine or any of its emission components. The sulfur smell or 'rotten egg' odor is…
• 10145248Sep 5, 2018Transmission and drivetrain. Some vehicles may exhibit a squeak noise from the right front driveshaft at the transaxle when driving. This concern is likely to occur when driving at speeds between 37-50 mph (60-80 km/h) with the ATF at normal operating temperature. The noise is caused by stick/slip between the oil seal at the transaxle and the dust cover of the drive shaft. To correct this issue, the thickness of the dust cover has been…
• 10144333Aug 31, 2018Vehicle speed control. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with…
• 10144326Aug 22, 2018Brakes, Engine, Transmission and drivetrain. Some vehicles may experience a lack of power and the check engine light on with DTC P061B:00 stored in the PCM memory when engine cranking is interrupted. This concern most likely occurs when the brake pedal is released during engine cranking. DTC P061B:00 - [PCM] Internal control module torque calculation performance problem. Due to an improper control logic of the PCM, the engine torque calculation error…
• 10144332Aug 17, 2018Electrical system. Some customers may experience the active driving display (auto flip-up type) does not flip up and no DTC is stored. Due to improper assembly, a deformed bracket may cause a loose mesh between internal gears. To correct this issue, the active driving display has been changed.
• 10144327Aug 17, 2018Transmission and drivetrain. Some vehicles may exhibit a squeak noise from the right front driveshaft at the transaxle when driving. This concern is likely to occur when driving at speeds between 37-50 mph (60-80 km/h) with the ATF at normal operating temperature. The noise is caused by stick/slip between the oil seal at the transaxle and the dust cover of the driveshaft. To correct this issue, the thickness of the dust cover has been increased.
• 10144334Aug 15, 2018Transmission and drivetrain. Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.
• 10144331Aug 13, 2018Exterior lighting. Some customers may complain of foggy rear combination lights (as shown below) after a car wash or heavy rain. This concern may be caused by water entering into the rear combination lights through the ventilation tubes. To eliminate this from occurring, the ventilation tubes have been changed to a ventilation cap design.
• 10144322Aug 13, 2018Equipment. Dealer Rework (DRW) 13 - Mazda Connect Navigation Concern. As you may know, DRW13 was launched in March of 2018. This notice is to advise all dealers that DRW13 will be ending August 16th 2018 and all claims must be submitted by this date.

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