2017 Mazda CX-9 Technical Service Bulletins

513 technical service bulletins (TSBs) are on record for the 2017 Mazda CX-9. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10120388Sep 12, 2017Suspension. Some vehicles may experience a knocking noise from the front and/or rear shock absorbers when driving over rough roads or speed bumps. The noise may be caused by damage to the inner seal of shock absorber, resulting in fluid seepage. To eliminate this concern, modified parts with improved oil sealing performance have been established as service parts.
• 10118751Sep 1, 2017Forward collision avoidance, Exterior lighting. Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.
• 10118472Aug 23, 2017Electrical system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda?s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the…
• 10118479Aug 10, 2017Equipment. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. MAZDA CONNECT Symptom Troubleshooting Table Sections: Audio System, Bluetooth®, Center Display, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reboot / Frozen Screen / Slow Response, USB / Aux, Voice Command
• 10118469Aug 9, 2017Seats. On some vehicles, the second-row seat back does not fold (B) or slide (C) forward when the walk-in lever (A) is pulled up to access to the 3rd row seats. Also, the recliner lever knob (D) may not operate on some vehicles. These concerns may be caused by a disconnected walk-in lever cable. To eliminate these concerns, the design of the walk-in lever has been changed according to the following:
• 10118468Aug 9, 2017Exterior lighting, Electrical system, Body and structure. When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. In most cases you will find that the Bulb Seal No. 1 (A) or HID Bulb Seal No. 1 (B) and Bulb Seal No.
• 10118467Aug 7, 2017Equipment, Electrical system. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to comply with Federal, State, and local laws concerning odometerand related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with…
• 10118466Aug 4, 2017Lane departure, Electrical system, Visibility (wipers, defrost, mirrors). Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the BSM indicator light on the outer mirror glass does not illuminate. Customers who have owned previous Mazda vehicles are more likely to complain. The BSM control module has been modified to address this customer concern.
• 10118465Aug 4, 2017Equipment, Electrical system. Some customers may experience the 8-inch center display sometimes turns black while driving. When the display turns black, the sound (for navigation or audio system) can still be heard and the volume can be controlled. The center display may return to normal after turning the ignition switch off, then on again. This concern may be caused by internal noise within the center display, which disturbs the integrated…
• 10118464Aug 4, 2017Body and structure. On some vehicles, the front bumper cover may pop out causing a poor appearance complaint. This may be caused by an insufficient amount of holding force of the bumper slider. To eliminate this concern, the configuration of the bumper slider has been changed.
• 10120380Jul 26, 2017Transmission and drivetrain. Some vehicles may experience DTC P064A stored in the PCM memory. There is no drivability concern and a technician may find this DTC during diagnosis for another concern. P064A:00 - (Fuel Pump Control Module Error). [Detection Condition] The difference between the actual fuel pressure and the target fuel pressure is 10 kPa {0.10 kgf/cm2, 1.5 psi} or more, even though the fuel pressure feedback amount on the low…
• 10120379Jul 26, 2017Electrical system, Equipment. Some customers may experience a lack of power when driving. The master warning light or the check engine light turns on and DTC P130C stored in memory. It occurs mostly at low temperatures. Once the ignition is turned off and on, the concern may disappear. The PCM turns the master warning light on during the first drive cycle, then stores a pending DTC. The master warning light and check engine light come on in the…
• 10111043Jul 26, 2017Equipment. Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT screen temperature is above 176 degrees Fahrenheit (80 degrees Celsius).
• 10111038Jul 21, 2017Electrical system, Equipment. Some customers may complain about the "wrong" phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available. This concern may be a normal operation of the CMU connecting to available devices on start up.
• 10120373Jul 12, 2017Electrical system. All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later).
• 10111036Jul 12, 2017Electrical system. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is© 2017 Mazda North American Operations, U.S.A. allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service.
• 10111044Jul 11, 2017Electrical system. There is a minor error with the Controller Programming instructions included with the accessory remote start kit C960-V7-620. In the current "Registration (programming) of the controller" instructions, step 5 shows an incorrect image. The function button is the lower button. A revised set of instructions are available in the Accessory E catalog and will be included in all kits at the next revision point.
• 10111042Jul 6, 2017Electrical system, Transmission and drivetrain. Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power Supply mode to prevent the battery from discharging.
• 10111034Jul 6, 2017Visibility (wipers, defrost, mirrors). CAUTION: DO NOT attempt any repair of the windshield damaged by stone chipping/cracks at the area in front of the Forward Sensing Camera (FSC) and Laser Sensor. Replace the windshield with a new one instead.
• 10111033Jul 6, 2017Exterior lighting. High Beam Control (HBC) system frequently asked questions (FAQ)
• 10111032Jul 6, 2017Forward collision avoidance. Mazda Radar Criose Control (MRCC) system frequently asked questions (FAQ)
• 10111030Jul 6, 2017Lane departure. Blind Spot Monitoring (Advanced BSM) system frequently asked questions (FAQ)
• 10111029Jul 6, 2017Lane departure. Lane Departure Warning System (LDWS) frequently asked questions (FAQ)
• 10111028Jul 6, 2017Brakes. Smart City Brake Support (SCBS) frequently asked questions (FAQ)
• 10120366Jun 30, 2017Equipment. Some customers may complain that 1) the air conditioner is not cold enough or 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor or 3) it is difficult to adjust the driver/passenger side ventilation grill so that the air flows directing to the driver?s/passenger?s face.
• 10120361Jun 20, 2017Equipment. Some customers may complain that the third-row seat headrest(s) are loose (A) and do not lock in the upright position (B) or the headrest are locked in the forward-bent position (C). These concerns are caused by improper operation while the seatback is folded down (A) and an excessive force is applied to the headrest (B) while it's in the upright locked position. When excessive force is improperly applied, this…
• 10120358Jun 16, 2017Body and structure. On some vehicles, the front bumper cover may pop out causing a poor appearance complaint. This may be caused by an insufficient amount of holding force of the bumper slider.
• 10111022Jun 13, 2017Equipment, Electrical system. There are a few issues with the accessory C960-V7-620 remote start kit instructions. In the current ?Registration (programming) of the controller? instructions, step 5shows an incorrect image. The function button is the lower button. The correct set of instructions are below. The instructions for registration of additional remotes is not available on the E-catalog web site at this time. The instructions are below…
• 10120350Jun 9, 2017Suspension. Some vehicles may exhibit one or both of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 - 25 mph (20 - 40 Km/h). The noise occurs when the road surface is wet or after the vehicle has been washed. The noise becomes more noticeable as the bumps get higher. The creaking noise is caused by the…
• 10120348Jun 5, 2017Electrical system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502or later).NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will removed from the Active Driving Display as part of Mazda?s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software.
• 10111021Jun 5, 2017Electrical system. In order to do a CMU data retrieval for the new MAZDA CONNECT software, make sure to use version 31 (available on MGSS).
• 10120346Jun 2, 2017Engine cooling. Some vehicles may exhibit a lack of engine power / intake air leak noise from the engine compartment. Hose clamps A and/or B for the air hose (C) for the turbocharger air outlet pipe (D) may be loose due to insufficient tightening. The tightening torque of the hose clamps has been increased to eliminate this concern.
• 10186334May 22, 2017Electrical system. Display shows inaccurate ambient temperature. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature.
• 10118129May 22, 2017Electrical system. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. When you encounter a customer with this concern, first verify the condition when the customer noticed this symptom.
• 10186333May 16, 2017Equipment. Audio, navigation and phone concerns with Mazda connect Infotainment system. All Mazda connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin.
• 10118128May 16, 2017Electrical system. All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502or later).
• 10116229May 16, 2017Electrical system. An update to the MAZDA CONNECT system is now available for download from the Mazda Global Service Support (MGSS) system. The new version number is 59.00.502. Please refer to TSB 09-017/17 for a list of improvements to the system.
• 10186331May 12, 2017Visibility (wipers, defrost, mirrors). Poor air conditioning performance and operation.
• 10118127May 12, 2017Equipment. Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor. The following may be the causes: 1)The A/C compressor ON/OFF control is not operating correctly, causing a problem with the air temperature control. 1)The air conditioner may not be cool enough due to inadequate amount of the…
• 10186330May 8, 2017Visibility (wipers, defrost, mirrors). Poor air conditioning performance and operation. Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor.
• 10118124May 8, 2017Equipment. Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor. The following may be the causes: 1)The A/C compressor ON/OFF control is not operating correctly, causing a problem with the air temperature control. 1)The air conditioner may not be cool enough due to inadequate amount of the…
• 10098386Mar 27, 2017Equipment. Some vehicles equipped with mazda radar cruise control (mrcc) will not set (the system stays on standby) if the driver's seat belt is not fastened. This is a normal condition. Do not perform any repairs for this condition.
• 10099444Mar 16, 2017Equipment. Permanent dtcs are now displayed with the ids 104 update. The purpose of a permanent dtc is to prevent customers from clearing them by disconnecting the battery cable in order to pass a smog check. All pcm and tcm dtcs that turn on the check engine light can remain as a permanent dtc. They will not turn on the check engine light or cause drivability concerns. If you encounter a permanent dtc, ignore it and diagnose…
• 10099443Mar 10, 2017Equipment. Some vehicles may experience one of the following advanced keyless entry system malfunctions: (1) key fob and/or door request switch does not operate. (2) door locks repeatedly lock and unlock when approaching the vehicle with the advanced key. (3) key warning light (red) on while driving and dtc b10d1:23 and/or b10d3:23 is(are) stored. •b10d1:23 request switch (lf) circuit malfunction •b10d3:23 request switch (rf)…
• 10111011Mar 9, 2017Exterior lighting. Take caution when cleaning plastic headlight lenses. Damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. Damage caused by using these cleaners is not covered by Mazda's New Vehicle Limited Warranty term.
• 10098384Mar 6, 2017Equipment. When installing a navigation sd card, confirm that the card is unlocked. Also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. If swapped, the sd card that is installed into the other vehicle becomes “linked” to the vin of that vehicle.
• 10186323Feb 27, 2017Equipment. Recall 0516j updated repair procedure
• 10185820Feb 14, 2017Electrical system. Owner Notification program ONP07 Mazda mobile start (MMS) system
• 10185819Feb 13, 2017Body and structure, Fuel system, Wheels. Lift gate hinge nut concern - On effected vehicles, the tightening torque of lift gate hinge nuts at cabin side does not meet the specified value. Due to this, it may cause interference/noise with the body when closing/opening the lift gate, or water leakage may occur inside cabin. Originally the coincerned nuts are tightened to the specified torque at the production line.
• 10185818Feb 8, 2017Back-over prevention (rear camera). HVAC Humidity Sensor change. A new type of HVAC humidity sensor has been added to some models with sport Trim. This new sensor is mounted on the inside of the windshield near the rear view mirror.

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