2023 Mercedes-Benz AMG GLE53 4MATIC+ Technical Service Bulletins

314 technical service bulletins (TSBs) are on record for the 2023 Mercedes-Benz AMG GLE53 4MATIC+. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 11007858Sep 12, 2024Electrical system, Seats. Complaint The "Easy entry and exit feature" function deactivates itself after a brief period. Cause The cause is currently being investigated. Remedy A remedy is currently not available. A software update in the seat control unit does not solve the problem. The document will be updated once the reason has been analyzed and a remedy is available.
• 11007857Sep 12, 2024Visibility (wipers, defrost, mirrors). Complaint Customer concern of Air Conditioning not cooling. Note: For vehicles produced during or prior to June 2023, a TIPS case is not necessary. However, parts from repairs on such vehicles may be requested back for analysis at the QEC. Therefore, please follow parts disposition in NetStar. Repairs where parts are not returned per parts disposition instructions, or parts found to be NTF (no trouble found) are…
• 11007796Sep 11, 2024Electrical system, Visibility (wipers, defrost, mirrors). Complaint Individual functions such as sliding sunroof or roller sunblind can no longer be operated using the gesture recognition system. Cause Gesture recognition system control unit software N168 Remedy For vehicles before modification year 23/2: A remedy is currently being developed. Replacing parts will have no effect. For vehicles as of modification year 23/2: Considered to be a series production…
• 11007753Sep 10, 2024Exterior lighting. Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing…
• 11007673Sep 10, 2024Body and structure. Complaint Damage or discoloration to paint protection films on vehicle. Cause Chip protection films are a wear item that may need to be replaced over the life of the vehicle. They are typically not covered by vehicle warranty. Remedy To properly install a paint/chip protection film, please follow the below guidelines: #1 - Utilize a solution that is 0.2% soap solution (1,000ml of water + 2ml of liquid soap). #2…
• 11007728Sep 9, 2024Transmission and drivetrain. Complaint To insure vehicle down time is kept at a minimum and all required information is available when case is escalated, as well as assist technicians with checks that may help lead in resolving issue without case creation. THIS LI IS NOT TO BE USED AS A REASON FOR CASE CREATION BUT AS A GUIDE IF A CASE IS NEEDED Cause There are, at times, additional steps workshops can do to help diagnose and rectify…
• 11006678Aug 19, 2024Exterior lighting, Electrical system. Complaint • Head-up display permanently or sporadically unavailable - with warning message in driver display • Head-up display permanently or sporadically unavailable - without warning message in driver display • Display permanently or sporadically discolored and out of focus Cause Previous N133/1 - Instrument cluster (IC) control unit software. Remedy Update the N133/1 - Instrument cluster (IC) software.
• 11006700Aug 14, 2024Electrical system. Complaint Once the head unit A26/17 is updated to the FUP4 software release E445.0, it may be the case that online connectivity is no longer available Cause E445.0 FUP4 software release Remedy Update the A26/17 - MBUX multimedia system (Head unit) software to E445.2 FUP4 Optimized or newer version to resolve the complaint.
• 11006695Aug 5, 2024Electrical system. Complaint When using the offroad display in the MBUX, the "Transparent hood" function cannot be activated using the camera symbol. Cause MBUX FUP5 software: • E504.3 (A 297 904 97 00) • E504.4 (A 297 904 03 01) Remedy The remedy is currently being developed. Note: A remedy is not yet available. Replacing the hardware does not resolve the symptom. Do not replace the MBUX for this concern. The information will be…
• 11006550Aug 3, 2024Visibility (wipers, defrost, mirrors). Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures : 1. Initial Quick Test 2. Create a short video of the actual pressures via AC machine, showing the engine running, and hold a copy of the VIN/RO in view as well. 3. Picture of the forming gas check being performed with VIN/RO in view. 4. OBS recording of XENTRY AC…
• 11005347Jul 31, 2024Engine. Complaint Yellow coolant warning system message appears in instrument cluster. Fault code P048392 or P048397 present in N127 Powertrain Control Unit. Cause Faulty communication between fan and control unit N127-PTCU. Remedy If other fault codes related to engine fan are present, process these first. Replace engine fan with part as specified in XENTRY parts information. Group 50/015. Note: Do not install a lower…
• 11005294Jul 23, 2024Exterior lighting. Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 °C/+64.4 °F) Note: Do not wash the vehicle or subject it to…
• 11005334Jul 15, 2024Electrical system, Brakes, Forward collision avoidance. Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" Cause Possible causes: the hand detection mat, the hand detection control unit, the contacts and the steering wheel harness. Remedy Test Procedure: Perform an initial quick test with freeze frame data.
• 11005255Jul 13, 2024Other or unknown. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2022-2025 GLE/GLS (167 platform), EQB (243 platform), GLA/GLB (247 platform), EQE (294 platform), EQS (296 platform), and GLC (254 platform) vehicles, the B-pillar certification label might not contain the vehicle’s rim size, tire size, and cold tire inflation pressure information as required by FMVSS 110. In this case…
• 11005344Jul 9, 2024Transmission and drivetrain. Complaint Customer complaints relating to automatic transmission 725.0 (NAG3 Classic / 9G-TRONIC automatic transmission) and 725.1 (NAG3 facelift/9G-TRONIC automatic transmission facelift) For faster, more effective and more targeted diagnosis, Intelligent Predictive Repair (IPR) has been developed and integrated into XENTRY Diagnosis. This ensures an automated diagnosis process.
• 11005331Jul 9, 2024Transmission and drivetrain. Complaint Only vehicles with a variable transfer case are affected. Can be identified through control unit N45 or N15/7 in the quick test When accelerating with light load, vibrations or jolting sensation may come from the drivetrain Cause Modified oil quality of the transfer case over time Remedy Check initial quick test for faults in the following control units N45 - All-wheel drive (ARS) N127 - 'Drivetrain'…
• 11002618Jun 22, 2024Other or unknown. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2022-2025 GLE/GLS (167 platform), EQB (243 platform), GLA (247 platform), EQE (294 platform), EQS (296 platform), and GLC (254 platform) vehicles, the B-pillar certification label might not contain the vehicle’s rim size, tire size, and cold tire inflation pressure information as required by FMVSS 110. In this case…
• 11002617Jun 19, 2024Other or unknown. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2022-2025 GLE/GLS (167 platform), EQB (243 platform), GLA (247 platform), EQE (294 platform), EQS (296 platform), and GLC (254 platform) vehicles, the B-pillar certification label might not contain the vehicle’s rim size, tire size, and cold tire inflation pressure information as required by FMVSS 110. In this case…
• 11002616Jun 15, 2024Other or unknown. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2022-2025 GLE/GLS (167 platform), EQB (243 platform), GLA (247 platform), EQE (294 platform), EQS (296 platform), and GLC (254 platform) vehicles, the B-pillar certification label might not contain the vehicle’s rim size, tire size, and cold tire inflation pressure information as required by FMVSS 110. In this case…
• 11002615Jun 13, 2024Other or unknown. The vehicles were visible and flagged in VMI as “OPEN” on June 8 and 11, 2024. The affected vehicles will be removed from display in VMI on June 12, 2024. Campaign will be deactivated since the remedy is still under analysis.
• 11003211Jun 12, 2024Visibility (wipers, defrost, mirrors). Complaint The following event codes are logged in control unit IDC213 - N62/4 (Intelligent Drive control unit): U0401FC and U0401FD. Cause Under analysis. Remedy Neither of the two event codes is relevant for the functioning of control unit IDC213 - N62/4 (Intelligent Drive control unit) and can be ignored.
• 11002614Jun 12, 2024Other or unknown. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2022-2025 GLE/GLS (167 platform), EQB (243 platform), GLA (247 platform), EQE (294 platform), EQS (296 platform), and GLC (254 platform) vehicles, the B-pillar certification label might not contain the vehicle’s rim size, tire size, and cold tire inflation pressure information as required by FMVSS 110. In this case…
• 11002613Jun 9, 2024Other or unknown. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2022-2025 GLE/GLS (167 platform), EQB (243 platform), GLA (247 platform), EQE (294 platform), EQS (296 platform), and GLC (254 platform) vehicles, the B-pillar certification label might not contain the vehicle’s rim size, tire size, and cold tire inflation pressure information as required by FMVSS 110. In this case…
• 11000618May 25, 2024Visibility (wipers, defrost, mirrors). Customer concern of Air Conditioning not cooling. Possible refrigerant leak at the evaporator. Remedy Perform the following measures and open a TIPS case in the HV/LV inbox labeled "167 Evaporator Suspected of Leaking" In the case, please include the following: 1. Attach the Initial Quick Test 2. Short video of the actual pressures via AC machine, showing the engine running, and hold a copy of the VIN/RO in view as…
• 11000613May 16, 2024Visibility (wipers, defrost, mirrors). Washer fluid leaking. Low washer fluid light on. O-ring missing or damaged inside hose connector Remedy Follow repair instructions to repair washer line.
• 11000610May 16, 2024Brakes, Transmission and drivetrain, Electrical system. Complaint 1. Cracking noises from the area of the rear axle 2. or a message in the instrument cluster "ESP, ABS failed". Cause Anti-cracking disk at the external joint of the side shaft at the rear axle is broken. Remedy • Customer complaint due to noises: • A test drive must be performed. For a precise noise analysis (localization of the noise), make use of the NVH/PICO.
• 11000606May 14, 2024Electrical system. Complaint Message in Instrument Cluster: "Active Brake Assist function restricted". The driver assistance systems are temporarily unavailable. Note: Please note the listed fault code! Cause Rarely, it may be the case that communication is interrupted due to a brief interruption in the power supply to the LRR (B92/12) or A108 (Active Brake Assist). Remedy Perform new SCN coding at BC_R (N10/8).
• 11000519May 11, 2024Wheels. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2023-2024 C-Class, CLE, E-Class, EQE, EQS, GLC, GLE, GLS, GT, S-Class, and SL vehicles (205, 206, 236, 213, 214, 238, 294, 295, 296, 297, 253, 167, 290, 223, 232 platform), the tire sealant bottle may not meet specifications. The possibility exists that the tire sealant bottle may leak within the installation location…
• 11000597May 8, 2024Visibility (wipers, defrost, mirrors). Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures and open a TIPS case labeled "167 Evaporator Suspected of Leaking" In the case, please include the following: 1. Attach the Initial Quick Test 2. Short video of the actual pressures via AC machine, showing the engine running, and hold a copy of the VIN/RO in view as…
• 11000541May 4, 2024Electrical system. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-24 C-Class, CLA, EQB, EQE, EQS, GLA, GLB, GLC, GLE, GLS, GT, S-Class, and SL (118, 167, 192, 206, 223, 232, 243, 247, 254, 290, 294, 295, 296 and 297 platform) vehicles, the MBUX system software does not correspond with the latest series production configuration.
• 11000523May 4, 2024Electrical system. Work procedure 1. Connect XENTRY Diagnosis. 2. Update left rear seat control unit software. - To do this, select menu item "Quick test view – N32/5 – Left rear electrical seat adjustment – Adaptations – Update of control unit software". - Then follow the user guidance in XENTRY Diagnosis. 3. Update right rear seat control unit software. - To do this, select menu item "Quick test view – N32/6 – Right rear electrical…
• 11000740May 2, 2024Wheels. An authorized Mercedes-Benz dealer will replace the TIREFIT bottle in the trunk of your vehicle, free of charge. The bottle may potentially leak and may not be available for use in case of a flat tire. Your vehicle must be brought to a dealer to complete this campaign. Please schedule an appointment by contacting our Customer Assistance Center at 1-800-367-6372, or locate your nearest dealer using the QR code and…
• 11000542May 2, 2024Electrical system. High-frequency interference noise may be heard from the speakers while driving. This complaint only occurs when "voice amplification" is active. Coupling noise of microphone signal in voice amplification. Intermediate remedy: The interference noise can be remedied by deactivating voice amplification: "Home" -> "Settings" -> "System" -> "Audio" and de-select "Voice amplification to rear" to switch off the function…
• 10253711Apr 26, 2024Visibility (wipers, defrost, mirrors). Customer concern of Air Conditioning not cooling. Possible refrigerant leak at the evaporator. Perform the following measures and open a TIPS case labeled "167 Evaporator Suspected of Leaking" In the case, please include the following: 1. Attach the Initial Quick Test 2. Short video of the actual pressures via AC machine, showing the engine running, and hold a copy of the VIN/RO in view as well. 3. Picture of the…
• 10253703Apr 26, 2024Electrical system. This is to notify you of the Service Campaign OTA update for the MBUX system software in 750,313 Model Year (MY) MY19-24 A-Class, CLA, CLS, E-Class, EQB, GLA, GLB, GLC, GLE, GLS, GT 4-door (177, 118, 257, 213, 238, 243, 247, 253,167, 290 platform) vehicles. The vehicles will not be visible or flagged in VMI or EVA.
• 10252773Mar 15, 2024Electrical system. The following symptoms may be present in the instrument cluster: 1. "Perform vehicle handover" in the workshop menu to start the maintenance computer for service A/B cannot be carried out. 2. Service confirmation is not possible because "Perform vehicle handover" is displayed. This cannot be carried out. Routine change in software in instrument cluster N133/1. Vehicle handover has not taken place.
• 10252777Mar 11, 2024Electrical system, Body and structure. Tailgate opens unintentionally. Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a result of a long press on the button, but by double-clicking on the button instead. The recoding can be carried out as follows: 1. Add AO…
• 10251192Feb 29, 2024Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 21-24 C-Class, EQE, EQS, GLC, GLE, GLS, S-Class, SL (206, 294, 295, 296, 297, 254, 167, 223, 232 platform) vehicles, the MBUX System software does not correspond with the latest series production configuration.
• 10251356Feb 23, 2024Electrical system, Equipment. The radio station favorites list is no longer present after bus idle Saving process during download Perform software update in control unit HU6 in the head unit (A26/17) to version E871.1 (A 247 904 53 00).
• 10251118Feb 15, 2024Electrical system. After clicking on the "Radio" selection function, the radio does not start and instead a permanent loading wheel is displayed. See attached picture for example. Software version Remedy A26/17 - MBUX multimedia system (Head unit) unit must be replaced. When the head unit is in this condition, a software update will not remedy the situation.
• 10251176Feb 9, 2024Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY20-23 A-Class, C-Class, CLA, CLS, E-Class, GLA, GLB, GLC, GLE, GLS, AMG GT, S-Class (177, 205, 118, 257, 213, 238, 247, 253, 167, 290, 217, 222 platform) vehicles, the communication module system software does not correspond with the latest series production configuration.
• 10249540Jan 29, 2024Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2019-2023 A-Class, CLA, E-Class, G-Class, GLA, GLB, GLC, GLE, GLS, and S-Class (177, 118, 238, 463, 247, 253, 167, and 222 platform) vehicles, the communication module system software does not correspond with the latest series production configuration. The communication module system will receive an…
• 10249495Jan 24, 2024Steering. Noises in the steering column area when steering. Under analysis. Check which area of the steering column the noises occur in. Do the noises tend to occur at the bottom in the driver footwell or do they tend to occur in the area of the steering column switch module (MRSM/SCCM)? If the noises occur in the area of the MRSM/SCCM, work through the following points: - Loosen screws of the MRSM/SCCM and steering wheel…
• 10249482Jan 24, 2024Steering. The steering wheel generates grinding noises between the steering wheel and steering column switch module during steering maneuvers See example file in the attachments area: Lenkrad-Schleifgeräusch_SteeringWheel-GrindingNoises.mp4 The plastic cover on the back of the steering wheel is not positioned correctly and may therefore rub against the steering column switch module Please use the following noise files for…
• 10249481Jan 24, 2024Steering. A knocking noise can be heard from the area of the steering gear or steering column tube, and a "cracking" sensation can also be felt at the steering wheel. Particularly when braking or accelerating Stick/slip effect in sliding piece of steering coupling. Replace steering coupling.
• 10249537Jan 12, 2024Electrical system. Complaint Customer complains about anti-theft alarm system triggering without obvious cause when the vehicle is parked and/or when entering the vehicle. All MFA2 and 167 derivates with code 882 may be affected. This is caused by a sporadic loss of communication to the anti-theft alarm system [N26/6]. In many instances there are one or more FCs U110D87, U001988, U016787 stored in the control units anti-theft alarm…
• 10249737Jan 5, 2024Engine cooling. Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2022 GLE and GLS (167 platform) vehicles, corrosion on the solenoid may occur in the electric coolant pump. In this scenario, a yellow coolant warning lamp may be shown in the instrument cluster. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will inspect the electric coolant pump and…
• 10248195Dec 7, 2023Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY19-23 A-Class, C-Class, CLA, CLS, E-Class, EQB, G-Class, GLA, GLB, GLC, GLE, GLS, AMG GT, S-Class (177, 205, 118, 257, 213, 238, 243, 463, 247, 253, 167, 290, 217, 222 platform) vehicles, the communication module system software does not correspond with the latest series production configuration.
• 10248162Dec 4, 2023Seats. Crease formation on genuine leather seat covers in vehicles with low mileage • Objects left on the seats for extended periods of time (pressure marks). • Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). • Light initial creases due to vehicle handling. • Light creases in the outer covers originating from the production process (missing finish). Heat treatment of…
• 10248203Dec 1, 2023Electrical system. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY19-23 A-Class, CLA, CLS, E-Class, EQB, GLA, GLB, GLC, GLE, GLS, AMG GT (177, 118, 257, 213, 238, 243, 247, 253,167, 290 platform) vehicles, the head unit software does not correspond to the current series production configuration. The head unit will receive an OTA update to optimize the "Live Traffic Information" service…

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