2022 Mercedes-Benz EQB 350 4MATIC Technical Service Bulletins

147 technical service bulletins (TSBs) are on record for the 2022 Mercedes-Benz EQB 350 4MATIC. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 11026830Dec 18, 2025Electrical system. Complaint • Vehicle cannot be started • Warning in the instrument cluster related to High-voltage on board electrical system • The following fault codes related to interlock can be found in the High Voltage Control units : • PTCU (N127) : P154700 - There is a warning due to a detected fault in the interlock circuit. • BMS (N82/9) : P0A0B00 - The interlock circuit of the high-voltage on-board electrical system has a…
• 11026611Dec 11, 2025Electrical system. Complaint 1. General Diagnostic Tips 2. One or More PARK Sensor Activations 3. Red Ring Around Vehicle 4. "Active Parking and Parking Assist Inoperative" on Instrument Cluster 5. Cameras 6. Other Park Topics Cause Various root causes Remedy See attached diagnostic guide.
• 11026500Dec 4, 2025Electrical system. Complaint <p>A finger is permanently detected although none is present, but it is not identified (ghost function).</p><p>The result is a constant beep tone because no valid finger is detected and therefore no corresponding user profile can be assigned. </p> Cause <p>Software bug in A105 touchpad (TPAD).</p> Remedy <p>Perform software update in A105 touchpad (TPAD).</p>
• 11026127Dec 3, 2025Electrical system. Complaint Displayed Message: “Driver camera not functioning, see Operator’s Manual” Cause Interior temperature too high due to: • Summer heat • Direct sunlight • Lack of air conditioning or ventilation Camera enters self-protection mode to prevent overheating. Remedy Do NOT replace any parts. The driver camera (NTG7: MDC295; CIVIC.i2: CIVIC206) is operating as designed. Allow the interior to cool down.
• 11026026Dec 2, 2025Electrical system. Complaint After the charging process is complete, an instrument cluster message with a charging error appears and FC P0CFE00 is stored in control unit "N83 - AC charger for high-voltage battery (SG-LG)". The fault message and the fault memory entry can also appear at the beginning of the charging pause during delayed charging. Both only occur in combination with active pre-entry climate control. Cause Software in…
• 11025646Nov 18, 2025Electrical system. Complaint USB port not functioning properly. Cause Most reported USB port issues are due to improper use or contamination. Note: Any repair costs must be discussed with the customer beforehand. Common external factors identified include: • Fluid intrusion • Broken bushings or physical damage See attachments. Remedy If a component needs replacement but shows no visible external damage, submit a detailed TIPS case…
• 11025541Nov 11, 2025Electrical system. Complaint • Vehicle cannot be started • Warning in the instrument cluster related to High-voltage on board electrical system • The following fault codes related to interlock can be found in the High Voltage Control units : • PTCU (N127) : P154700 - There is a warning due to a detected fault in the interlock circuit. • BMS (N82/9) : P0A0B00 - The interlock circuit of the high-voltage on-board electrical system has a…
• 11025534Nov 11, 2025Electrical system. Complaint Vehicle will not start after DC charging Warning in the instrument cluster related to High-voltage on board electrical system The following fault codes related to stuck contactor can be found in the High Voltage Control units : PTCU - N127 (Powertrain control unit) • P154900 - There is a warning due to overcurrent in the charging system of the high-voltage electric circuit. • P154A00 - There is a warning…
• 11025544Nov 6, 2025Electrical system. Complaint USB port not functioning properly. Cause Most reported USB port issues are due to improper use or contamination. Note: Any repair costs must be discussed with the customer beforehand. Common external factors identified include: • Fluid intrusion • Broken bushings or physical damage See attachments. Remedy If a component needs replacement without visible external damage, submit a detailed TIPS case.
• 11024545Oct 29, 2025Engine. Complaint Noise during load change when driving Cause Tolerances in front left bearing of major assembly carrier (transmission mount) A 243 240 25 00 can cause the noise complaint. Remedy Replacing parts will have no useful effect. Remove affected bearing and coat with anti-seize agent A 000 989 36 60 (Krytox), as specified in pictures, and install bearing again.
• 11024405Oct 20, 2025Brakes. Complaint At low speeds and light brake pressure, brakes will make a groaning or honking noise. Cause Frictional vibrations with very light brake pressure/modulations. Remedy This condition can be duplicated on most vehicles. To validate, use a like for like reference vehicle. The noise is normal behavior under the conditions listed. With very light brake pressure this noise can be induced/caused due to normal…
• 11024274Oct 10, 2025Electrical system. Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary, create a TIPS case with an informative video as an attachment.
• 11023937Oct 6, 2025Visibility (wipers, defrost, mirrors). Complaint • Insufficient heating output in vehicle interior • Customer describes a one-off, loud "plopping" noise during the journey Workshop findings: • Refrigerant line between refrigerant compressor and condenser is cracked • If listed line is cracked, please conduct the following tests 1. Are the fault codes B19A200 or P053400 current or stored in air conditioner control unit N10*1?
• 11023347Sep 25, 2025Electrical system. Complaint The result from the XENTRY battery test does not match the current state of the battery. Cause The XENTRY battery tester uses the stored on-board electrical system data in the SAM module to access the health of the 12 volt battery. The XENTRY battery test may not take into account a single discharge event because the SAM or EZS cannot record the data if the battery is discharged. Note: A discharged…
• 11023155Sep 16, 2025Body and structure. Complaint Bulging and contact of the rear spoiler when hatch is opened (picture 1-1). When opening the rear hatch, the rear spoiler rests at the roof edge, which can result in damage to the rear spoiler and roof if the hatch is forcefully opened when the rear spoiler is bulged over (picture 1-2). Cause In the event of higher outside temperatures, the spoiler of the rear-end door thermally expands and may be above…
• 11023154Sep 16, 2025Electrical system. Complaint 243: Red 12V battery message, white HV warning message, warning message in the IC and if applicable for vehicles with BMS30EB02 yellow HV drive system 465: Red 12V battery message, white HV warning message, warning message in the IC If the initial warning messages are ignored in the same ignition cycle, additional warning messages, e.g. red HV warning message and yellow HV drive system warning message may…
• 11023138Sep 15, 2025Electrical system. Complaint Instrument cluster warning lamp and/or warning message for brake system, EPB, ESP (yellow or red) and possibly 12V battery (red) Different combinations of the following DTCs present in the ESP: B23AA77, B23AB77, B23D177 and in part (C100BE0, C100BE1, B23AA1B, B23D152) Cause Due to a reduction in resistance at the HV voltage divider, the DC/DC converter measures an incorrect HV voltage. Regulation of the…
• 11023153Sep 11, 2025Electrical system. Complaint After the charging process is complete, an instrument cluster message with a charging error appears and FC P0CFE00 is stored in control unit "N83 - AC charger for high-voltage battery (SG-LG)". The fault message and the fault memory entry can also appear at the beginning of the charging pause during delayed charging. Both only occur in combination with active pre-entry climate control. Cause Software in…
• 11023026Sep 4, 2025Electrical system. Complaint No audio is output either in radio mode, or with media playback via app, Bluetooth or USB. In such cases, "Playback not active" is shown in the display. Cause Mute line between communication module N112/2 and sound control unit N40/3. Remedy Check the mute cable between control units N112/2 (communication module) and N40/3 (sound system). • Inspect the cable and plug contacts for damage or deformation. •…
• 11023048Sep 3, 2025Electrical system. Complaint Customer complains about anti-theft alarm system triggering without obvious cause when the vehicle is parked and/or when entering the vehicle. All MFA2 and 167 derivates with code 882 may be affected. Cause This is caused by a sporadic loss of communication to the anti-theft alarm system [N26/6].
• 11021800Aug 8, 2025Electrical system. Complaint: 243: Red 12V battery message, white HV warning message, warning message in the IC ​​and if applicable for vehicles with BMS30EB02 yellow HV drive system 465: Red 12V battery message, white HV warning message, warning message in the IC If the initial warning messages are ignored, additional further warning messages (e.g. red HV warning message and yellow HV drive system warning message) are displayed.
• 11021970Aug 5, 2025Electrical system. Complaint: 243: Red 12V battery message, white HV warning message, warning message in the IC ​​and if applicable for vehicles with BMS30EB02 yellow HV drive system 465: Red 12V battery message, white HV warning message, warning message in the IC If the initial warning messages are ignored, additional further warning messages (e.g. red HV warning message and yellow HV drive system warning message) are displayed.
• 11021107Jul 25, 2025Suspension. Complaint There may be creaking noises when steering while stationary or driving slowly. See "Sound Example" attachment. Cause The vehicle level of the front axle may be too low. The noises when steering can be caused by continuous contact of the end stop buffer with the damper tube. Remedy IMPORTANT: Do not apply document to vehicles outside of the listed validity range.
• 11020675Jul 11, 2025Electrical system. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the MBUX system software does not correspond with the latest series production configuration. The MBUX system will receive an OTA update that includes general product improvements and robustness enhancements for the “Live Traffic Information” and “Point of Interest” (POI) features. MBUSA will conduct an…
• 11020156Jul 1, 2025Suspension. Complaint When driving on uneven road surfaces, there may be cracking, thumping, or knocking noises from the area of the rear axle. Cause The lower connection of the shock absorber (damper) to the lower transverse control arm might not have been torqued to specification. Remedy Tighten threaded connection to listed appropriate torque. (See WIS). Replacing the shock absorber (damper) does not remedy the problem…
• 11019750Jun 24, 2025Electrical system. Complaint The head unit cannot be operated via the steering wheel buttons on the right side. Cause A26/17 - MBUX multimedia system (head unit) software Remedy Update the A26/17 - MBUX multimedia system (head unit) to newest/latest software. Then recommission steering wheel electronics N135 - steering wheel electronics (LRE). If the problem is still present, please create a TIPS case. Note: Please do not replace any…
• 11019640Jun 17, 2025Visibility (wipers, defrost, mirrors). Complaint • Insufficient heating output in vehicle interior • Customer describes a one-off, loud "plopping" noise during the journey Workshop findings: • Refrigerant line between refrigerant compressor and condenser is cracked • If listed line is cracked, please conduct the following tests 1. Are the fault codes B19A200 or P053400 current or stored in air conditioner control unit N10*1? 2.
• 11019743Jun 12, 2025Engine. Complaint Reduced Drive Power' warning displayed on Instrument Cluster, as Illustrated in the Picture, but no relevant fault codes are present.
• 11019637Jun 12, 2025Electrical system. Complaint Instrument cluster warning lamp and/or warning message for brake system, EPB, ESP (yellow or red) and possibly 12 V battery (red) Different combinations of the following DTCs present in the ESP: B23AA77, B23AB77, B23D177 and in part (C100BE0, C100BE1, B23AA1B, B23D152) Cause Due to a reduction in resistance at the HV voltage divider, the DC/DC converter measures an incorrect HV voltage. Regulation of the…
• 11018712May 30, 2025Electrical system. Complaint MBUX head unit display with red text box "System Inoperative". ONLY for vehicles with SA code (549+21U) or (549+U19). Cause Head unit software variant. Remedy For all chassis use Xentry to update head unit (A26/17). Target boot software number should be either: • 247 904 6600 (E905.4) OR • 247 904 7500 (E906.1) If vehicle fits all criteria and either target software is not available via Xentry, please…
• 11018611May 27, 2025Electrical system. Complaint Vehicle will not start after charging, HV warning in IC Cause Due to charging error from the charging EVSE the contactors for the DCCU are jammed closed and must be reset via Xentry. Short test found fault code P154B00 in PTCU warning for stuck contactor. Remedy Check for new DCCU (N116/5) SW. Perform SW update to DCCU (N116/5) via XENTRY. Reset contactors through special procedures through N116/5. If no…
• 11019018May 21, 2025Transmission and drivetrain. Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa). Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to micromovement in the connection between the wheel bearing inner…
• 11018160May 7, 2025Electrical system. Complaint After the charging process is complete, the IC message with charging error appears and the FC P0CFE00 is stored in the "N83 - AC charger for high-voltage battery (SG-LG)" control unit. The fault message and the fault memory entry can also appear during time-delayed charging at the start of the pause in charging. Both only occur in combination with active pre-entry climate control. Cause Software in the…
• 11018031May 5, 2025Electrical system. Complaint Individual functions such as sliding sunroof or roller sunblind can no longer be operated using the gesture recognition system. Cause Gesture recognition system control unit software N168 Remedy For vehicles before modification year 23/2: Perform SCN coding in control unit OMSH223 (N168). For vehicles as of modification year 23/2: Considered to be a series production configuration. A change will not be…
• 11018206May 2, 2025Electrical system. Complaint The result from the XENTRY battery test does not match the current state of the battery. Cause The XENTRY battery tester uses the stored on-board electrical system data in the SAM module to access the health of the 12 volt battery. The XENTRY battery test may not take into account a single discharge event because the SAM or EZS cannot record the data if the battery is discharged. Note: A discharged…
• 11018204May 2, 2025Forward collision avoidance, Steering, Lane departure. Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" Cause Possible causes: the hand detection mat, the hand detection control unit, the contacts and the steering wheel harness.
• 11017500Apr 28, 2025Exterior lighting. Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy Check for external damage: You can identify a damaged…
• 11017496Apr 28, 2025Exterior lighting. Complaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Remedy NOTE: If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear…
• 11017210Apr 22, 2025Electrical system. Complaint The message "Device detected at diagnostics connection See Operator’s Manual" appears sporadically in the multifunction display of the instrument cluster while driving (see picture in attachment).
• 11017217Apr 21, 2025Visibility (wipers, defrost, mirrors). Complaint Random heating of air conditioning system. Cause Temperature sensor in overhead control panel (OCP) delivering incorrect values: The temperature sensor in the overhead control panel is malfunctioning. Fault code B110709 or fault code B11F697 are present in the overhead control panel with the status (active) or (active stored).
• 11017516Apr 11, 2025Electrical system, Steering. Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" Cause Possible causes: the hand detection mat, the hand detection control unit, the contacts and the steering wheel harness. Remedy Test Procedure: Perform an initial quick test with freeze frame data.
• 11016159Mar 28, 2025Electrical system. Complaint MBUX head unit display with red text box "System Inoperative". ONLY for vehicles with SA code (549+21U) or (549+U19). Cause Head unit software variant. Remedy For all chassis use Xentry to update head unit (A26/17). Target boot software number should be either: • 247 904 6600 (E905.4) OR • 247 904 7500 (E906.1) If vehicle fits all criteria and either target software is not available via Xentry, please…
• 11016022Mar 21, 2025Engine. Complaint A "Coolant level too low" warning message is shown in the instrument cluster. Fault code P25567B ('Coolant level' sensor has detected a fault, fluid level is too low.) is stored in the signal acquisition and actuation module (SAM) control unit N10. Cause The vehicle's electric drive motor transports air into the cooling system.
• 11015813Mar 18, 2025Back-over prevention (rear camera), Electrical system. Complaint MBUX headunit display with red text box "System Inoperative". ONLY for vehicles with SA code (549+21U) or (549+U19). Cause Under analysis. Remedy For chassis 118, 167, 177, 213, 238, 243, 247, 253, and 293 use Xentry to update headunit (A26/17). Target software number is 247 904 6600 (E905.4). If vehicle fits all criteria and target software is not available via Xentry, please open an XSS ticket.
• 11015617Mar 10, 2025Electrical system, Body and structure. Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a result of a long press on the button, but by double-clicking on the button instead. This reduces the likelihood of the button…
• 11015640Mar 5, 2025Electrical system. Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21)…
• 11014576Feb 24, 2025Electrical system. Complaint The flap of the reversing camera opens and closes by itself during forward travel several times during the trip. No camera image is displayed in the head unit. The reversing camera or the 360° system functions normally when activated manually or by engaging drive range "R". Cause This is not a malfunction, but an intended system behavior. Calibration of the reversing camera is in progress.
• 11015049Feb 7, 2025Other or unknown. A Mercedes-Benz approved DC fast charging adapter is recommended to access the Tesla Supercharger Network and can be purchased at an authorized Mercedes-Benz Dealer. During your visit, an authorized Mercedes-Benz dealer will install a NACS adapter information label on your vehicles charging flap, free of charge.
• 11015036Feb 5, 2025Other or unknown. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY22-25 EQB, EQE, EQS, G-Class (243, 294, 295, 296, 297, 465 platform) vehicles, a new NACS adapter informational label is required for the use of an approved Mercedes-Benz DC Fast Charging Adapter.
• 11014593Feb 3, 2025Electrical system. Complaint MBUX headunit display with red text box "System Inoperative". ONLY for vehicles with SA code (549+21U) or (549+U19). Cause Under analysis. Remedy For chassis 118, 167, 177, 213, 238, 243, 247, 253, and 293 use Xentry to update headunit (A26/17). Target software number is 247 904 6600 (E905.4).

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