2023 Mercedes-Benz EQS 580 Technical Service Bulletins

237 technical service bulletins (TSBs) are on record for the 2023 Mercedes-Benz EQS 580. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 11018213May 2, 2025Electrical system. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the coding for the electronic ignition lock control unit does not correspond to the latest series production configuration. The electronic ignition lock control unit will be updated to change the logic for locking and unlocking the vehicle via the door handles. To unlock the vehicle, the large outer…
• 11018206May 2, 2025Electrical system. Complaint The result from the XENTRY battery test does not match the current state of the battery. Cause The XENTRY battery tester uses the stored on-board electrical system data in the SAM module to access the health of the 12 volt battery. The XENTRY battery test may not take into account a single discharge event because the SAM or EZS cannot record the data if the battery is discharged. Note: A discharged…
• 11018204May 2, 2025Forward collision avoidance, Steering, Lane departure. Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" Cause Possible causes: the hand detection mat, the hand detection control unit, the contacts and the steering wheel harness.
• 11017493Apr 29, 2025Engine. Complaint Yellow instrument cluster message: "Cooling system fault, operating energy input reduced, service required" Cause Fault code "B3A0077 - The regulation valve in the refrigerant circuit for the battery cooling gets stuck open. The ordered position cannot be achieved" stored. Faulty expansion valve component part Y140/1 Remedy Check the part number of Y140/1. If the vehicle has A 297 830 79 03 or older…
• 11017500Apr 28, 2025Exterior lighting. Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy Check for external damage: You can identify a damaged…
• 11017496Apr 28, 2025Exterior lighting. Complaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Remedy NOTE: If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear…
• 11017218Apr 25, 2025Air bags, Electrical system. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the airbag control unit software does not correspond to the latest series production configuration. The airbag control unit will be updated to improve the vehicle charging functionality during future OTA updates. MBUSA will conduct an OTA service campaign.
• 11017217Apr 21, 2025Visibility (wipers, defrost, mirrors). Complaint Random heating of air conditioning system. Cause Temperature sensor in overhead control panel (OCP) delivering incorrect values: The temperature sensor in the overhead control panel is malfunctioning. Fault code B110709 or fault code B11F697 are present in the overhead control panel with the status (active) or (active stored).
• 11017131Apr 21, 2025Seats, Electrical system. Complaint When opening the driver's door to aid exiting (easy entry and exit feature), only the seat adjusts. The steering wheel does not move with this function. Cause Software in the driver's seat control unit. Remedy Update software in the driver's seat control unit. Do not replace any component parts!
• 11017127Apr 21, 2025Electrical system, Seats. Complaint The "Easy entry and exit feature" function deactivates itself after a brief period. Cause The cause is currently being investigated. Remedy A remedy is currently not available. A software update in the seat control unit does not solve the problem. The document will be updated once the reason has been analyzed and a remedy is available.
• 11017516Apr 11, 2025Steering, Electrical system. Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" Cause Possible causes: the hand detection mat, the hand detection control unit, the contacts and the steering wheel harness. Remedy Test Procedure: Perform an initial quick test with freeze frame data.
• 11017037Apr 7, 2025Electrical system. Complaint Traffic sign symbol for "Traffic Sign Assist" is blinking in instrument cluster without obvious cause usually with one of the following scenarios: • Flashing without a speed limit ("- -"). • Flashing when current vehicle speed is under speed limit. • Flashing between US speed limit symbol and European speed limit symbol. Cause Under Investigation Remedy Under investigation. One option is to turn off…
• 11017024Apr 7, 2025Electrical system. Complaint The last settings for the Augmented Reality Head-up Display (AR HUD) may not always be saved and the settings are reset to the default state. Cause Instrument Cluster control unit (N133/1) software Remedy Update the Instrument Cluster control unit (N133/1) software.
• 11017079Apr 4, 2025Electrical system. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the software for various eDrive components does not correspond with the latest series production configuration. The subject vehicles will receive an update to optimize communication between the vehicles public charging stations and improve the use of Plug & Charge. MBUSA will conduct an OTA service campaign.
• 11017026Apr 4, 2025Back-over prevention (rear camera). Complaint Rear cross traffic activation without obvious cause. Cause Verify customer concern with the assistance of the Operator's Manual: • Symbol displayed on headunit. • Audible warning that was presented. • Exact location of event. • Is the concern repeatable in the same location? Remedy If concern was verified and is repeatable in one location, please update both rear radar brackets to the newest variant as…
• 11016226Mar 31, 2025Electrical system, Visibility (wipers, defrost, mirrors). Complaint The last settings for the Augmented Reality Head-up Display (AR HUD) may not always be saved and the settings are reset to the default state. Cause Instrument Cluster control unit (N133/1) software Remedy Update the Instrument Cluster control unit (N133/1) software.
• 11016038Mar 21, 2025Electrical system. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the software for the airbag control unit does not correspond to the latest series production configuration. The airbag control unit will be updated to improve the vehicle charging functionality during future OTA updates. MBUSA will conduct an OTA service campaign.
• 11015615Mar 12, 2025Electrical system, Back-over prevention (rear camera). Complaint Rear cross traffic activation without obvious cause. Cause Verify customer concern with the assistance of the Operator's Manual: • Symbol displayed on headunit. • Audible warning that was presented. • Exact location of event. • Is the concern repeatable in the same location? Remedy If concern was verified and is repeatable in one location, please update both rear radar brackets to the newest variant as…
• 11015571Mar 11, 2025Exterior lighting, Electrical system. Complaint If a door is opened, the color of the footwell lamp under the front seats on one of the two sides does not change to white. It may therefore be the case that the rear left footwell lamp is illuminated in white and the rear right footwell lamp is illuminated in blue, as shown in the example picture in the attachment. The right thing would be for the color of the above-mentioned footwell lamp to change to…
• 11015627Mar 10, 2025Electrical system, Exterior lighting. Complaint The luggage compartment lighting switches off and back on erratically if the tailgate is opened with the ignition switched off. Cause The problem was caused by a software error in the control unit N10/8 (Rear SAM). Remedy Software update to the control unit N10/8 (Rear SAM - Signal acquisition and actuation module rear control unit).
• 11015617Mar 10, 2025Body and structure, Electrical system. Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a result of a long press on the button, but by double-clicking on the button instead. This reduces the likelihood of the button…
• 11015614Mar 10, 2025Suspension. Complaint A squeaking noise comes from the electric power steering; see video with example. Cause Toothed rack in the area of the screw drive of the electric power steering needs additional grease. Remedy 1. Lift the vehicle and remove the center engine compartment lining; for basic data, see WIS AR61.20-P-1105S 2. Loosen the bellows of the electric power steering on the right of the steering gear and slide outward…
• 11015667Mar 8, 2025Electrical system. Issue Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles. The software for the communication module does not correspond to the latest series production configuration. The communication module will receive an OTA update. The update is downloaded and installed in the background. During installation, the system can be used without restrictions. The new…
• 11015640Mar 5, 2025Electrical system. Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21)…
• 11014609Feb 27, 2025Other or unknown. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2022-2024 EQE and EQS (294, 295, 296, and 297 platforms) vehicles, the Vehicle Emissions Control Information (VECI) label in the engine compartment may not be readily visible to a customer, since the Operator’s Manual directs that only workshop personnel are permitted to open the hood. MBUSA will conduct an Emission…
• 11014398Feb 20, 2025Other or unknown. Complaint The intent of this document is to provide workshops with helpful technical reference language. • Commonly used acronyms in LI's and TIPS cases. • Control unit names, numbers, and how to identify. • Network/wiring architecture groups to baumuster quick reference. • Platform to baumuster quick reference.
• 11015049Feb 7, 2025Other or unknown. A Mercedes-Benz approved DC fast charging adapter is recommended to access the Tesla Supercharger Network and can be purchased at an authorized Mercedes-Benz Dealer. During your visit, an authorized Mercedes-Benz dealer will install a NACS adapter information label on your vehicles charging flap, free of charge.
• 11015036Feb 5, 2025Other or unknown. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY22-25 EQB, EQE, EQS, G-Class (243, 294, 295, 296, 297, 465 platform) vehicles, a new NACS adapter informational label is required for the use of an approved Mercedes-Benz DC Fast Charging Adapter.
• 11013996Feb 3, 2025Lane departure, Forward collision avoidance, Electrical system. Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" Cause Possible causes: the hand detection mat, the hand detection control unit, the contacts and the steering wheel harness. Remedy Test Procedure: Perform an initial quick test with freeze frame data.
• 11013847Jan 31, 2025Electrical system. Dear Mercedes-Benz Owner: On behalf of Mercedes-Benz USA, LLC ("MBUSA"), thank you for being a part of the Mercedes-Benz family. We hope that you're enjoying your vehicle. Here at MBUSA, we are committed to delivering an exceptional ownership experience.
• 11013344Jan 31, 2025Back-over prevention (rear camera), Electrical system. Complaint Rear cross traffic activation without obvious cause. Cause Verify customer concern with the assistance of the Operator's Manual: • Symbol displayed on headunit. • Audible warning that was presented. • Exact location of event. • Is the concern repeatable in the same location? Remedy If concern was verified and is repeatable in one location, please update both rear radar brackets to the newest variant as…
• 11013306Jan 30, 2025Electrical system, Back-over prevention (rear camera). Complaint Rear cross traffic activation without obvious cause. Cause Verify customer concern with the assistance of the Operator's Manual: • Symbol displayed on headunit. • Audible warning that was presented. • Exact location of event. • Is the concern repeatable in the same location? Remedy If concern was verified and is repeatable in one location, please update both rear radar brackets to the newest variant as…
• 11013193Jan 28, 2025Back-over prevention (rear camera). Complaint Rear cross traffic activation without obvious cause. Cause Verify customer concern with the assistance of the Operator's Manual: • Symbol displayed on headunit. • Audible warning that was presented. • Exact location of event. • Is the concern repeatable in the same location? Remedy If concern was verified and is repeatable in one location, please update both rear radar brackets to the newest variant as…
• 11013183Jan 28, 2025Suspension. Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements. Sound file attached for comparison. NOTE: Steering functionality is not affected. For 192 and 232: Only affects vehicles in the below FIN range. FIN range up to: Model series 192: xxx xxx xx 002 876 Model series 232: xxx xxx xx 022 312 Cause Contact area between wheel bearing and steering knuckle.
• 11013186Jan 24, 2025Exterior lighting. Complaint - Digital light pop-up messages (warnings, notes, spotlight and dyn. low beam) appear in the instrument cluster (picture in attachment), even though the same digital light settings are stored in all MBUX profiles Note: The pop-up messages are intended to indicate different settings when changing MBUX profiles Cause - ECU software Remedy - Reset MBUX to manufacturer default settings. Software update…
• 11013180Jan 24, 2025Electrical system. Complaint Plug and Charge function(P&C) does not work at specific charging stations. • Customer cannot start a charging process via P&C. • Customer can only charge with a charging card, via remote start at the head unit or using the Mercedes Me app Cause Software in N116/5 (DCCU) control unit. Remedy Update the software of the N116/5 (DCCU) control unit.
• 11013298Jan 16, 2025Transmission and drivetrain. Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa). Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to micromovement in the connection between the wheel bearing inner race and the joint housing of the…
• 11013332Jan 15, 2025Transmission and drivetrain. Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel. Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to cracking of the microweld between the wheel bearing inner race and the…
• 11013187Jan 15, 2025Electrical system. Complaint Station logos are no longer displayed in the radio after updating or SCN coding the A26/17 head unit. Cause Without active navigation (code 365), MBUX cannot assign and install the regional database of the station logos. Remedy There is no remedy available. The function is not supported and therefore considered normal operation.
• 11012836Jan 10, 2025Electrical system. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-25 C-Class, CLA, EQB, AMG GT, EQE, EQS, G-CLASS, GLB, GLC, GLE, GLS, S-CLASS, AMG SL (206, 118, 243, 290, 192, 294, 295, 296, 297, 465, 247, 254, 167, 223, and 232 platform) vehicles, the MBUX multimedia system does not correspond with the latest series production configuration. The MBUX multimedia system control unit…
• 11012788Jan 9, 2025Visibility (wipers, defrost, mirrors), Electrical system. Complaint Red warning message in instrument cluster: "Towing not allowed, see Operator's Manual, consult workshop without starting the engine again". Cause Missing diaphragm on high voltage PTC (interior heating) N33/14 component part results in moisture buildup in the installation space for the heater and causes an insulation fault.
• 11012802Jan 8, 2025Steering. Complaint Play noticeable in the height adjustment of the steering column. See arrow direction in attached pictures. Cause Slipped thrust bearing ring on the height adjustment. Remedy Install repair kit for height adjustment of the steering column. For tightening torque, see attachment.
• 11012806Jan 6, 2025Electrical system, Lane departure. Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" Cause Possible causes: the hand detection mat, the hand detection control unit, the contacts and the steering wheel harness. Remedy Test Procedure: Perform an initial quick test with freeze frame data.
• 11012787Jan 3, 2025Electrical system. Complaint The vehicle's position on the map is displayed far away from its actual position, e.g. the vehicle is displayed as being in the middle of the ocean. Note: In the quick test, no relevant DTC is displayed for this. Cause The GNSS antenna is not correctly inserted at the GNSS connection (see picture in the attachment) in the head unit (A26/17). Remedy Insert the connector into the GNSS connection and ensure…
• 11010970Nov 27, 2024Electrical system. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-25 C-Class, CLA, EQB, EQE, EQS, G-Class, GLA, GLB, GLC, GLE, GLS, GT, S-Class, and SL (206, 118, 243, 294, 296, 465, 247, 254, 167, 192, 223, and 232 platform) vehicles, the MBUX multimedia system does not correspond with the latest series production configuration. The MBUX multimedia system control unit will receive…
• 11010755Nov 20, 2024Electrical system. Complaint After a control unit replacement of "N112/9 - control unit for telematics services (HERMES)" or the "N112/2 - control unit for telematics services (RAMSES)", the Digital Extras (previously Mercedes me) cannot be activated. The DTC B15CE00 is active or active+saved.
• 11010648Nov 13, 2024Exterior lighting. Complaint • Transfer of selected user-defined scene/ animation (Mercedes-Benz Phone App) from HU to ECU software fails to start. • Charging bar stops at 0%. (Picture in attachment) Cause Communication between headlight control unit and HU. Remedy Update the software of the following control units to the latest version: - A26/17 - MBUX multimedia system (head unit) - E1n14 - Front left digital headlight control unit…
• 11010494Nov 13, 2024Visibility (wipers, defrost, mirrors), Exterior lighting. Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 °C/+64.4 °F) Note: Do not wash the vehicle or subject it to…
• 11010436Nov 4, 2024Body and structure. Complaint A creaking noise can sometimes be heard when the automatic tailgate is closing/opening. Cause Grease in the upper ball socket (ball socket with larger diameter) of the liftgate control (HKS) drive unit could not be distributed optimally across the ball surface and this can consequently result in increased friction between the ball socket and ball pin. Remedy Smear existing grease in upper ball sockets of…
• 11009204Oct 23, 2024Body and structure. Complaint • The flush-mounted door handle could jam when it is pulled out and may move in a jerky manner when doing so. • In the area of the paneling section of the door, paint damage could be present (picture 1) and/or an abrasion point could be present at the door handle (picture 2). Cause The door handle could be installed too low in the y direction and/or the z direction (picture 3); as a result, the door…

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