2020 Mercedes-Benz GLE 350 Technical Service Bulletins

415 technical service bulletins (TSBs) are on record for the 2020 Mercedes-Benz GLE 350. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10217163Jul 8, 2022Equipment, Electrical system. Complaint The Apple Carplay interface cannot be controlled via the center console touchpad or the right-hand steering wheel touchpad. Cause A setting on the iPhone may prevent control via the touchpad Remedy To remedy on the affected iPhone, navigate to "Settings" -> "Accessibility" -> "Touch" and turn the "BackTap" option OFF.
• 10215016Jun 30, 2022Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020-2022 A-Class, C-Class, CLAClass, GLA-Class, GLB-Class, GLC-Class, GLE-Class, and GLS-Class (118, 167, 177, 205, 247, and 253 platform) vehicles, the mobile phone cradle control unit software does not correspond to the current series production specifications. It is therefore possible…
• 10213046May 9, 2022Suspension. Complaint Fault message, suspension, max. 50 mph in instrument cluster. "i" - Fault code "ERR_INF2_CORE2CORE_COMM_FAILURE" = true is stored in the quick test and/or current. Cause Communication fault between electrohydraulic suspension component parts through out-of-date software (application software and bootloader software).
• 10210925Apr 18, 2022Suspension. Cause Communication fault between electrohydraulic suspension component parts through out-of-date software (application software and bootloader software). Remedy With the latest hardware item number for the electrohydraulic pump units A167 901 62 03, the new application software A167 902 31 12 and the new bootloader software A167 904 18 01 have to be flashed. With older hardware item numbers, please open a PTSS case.
• 10210931Apr 13, 2022Electrical system, Seats. Complaint • Seats cannot be adjusted • Seats cannot be folded • Seats in the 2nd seat row cannot be locked or unlocked • Normalization cannot be performed in its entirety using XENTRY Cause Under analysis Remedy *Make sure a battery charger is connected to vehicle while performing all testing* Please perform the following checks that help to resolve most concerns: #1 - Make sure seat control units have…
• 10209877Mar 31, 2022Electrical system. Complaint The result from the XENTRY battery test does not match the current state of the battery. Cause The XENTRY battery tester uses the stored on-board electrical system data in the SAM module to access the health of the 12 volt battery. The XENTRY battery test may not take into account a single discharge event because the SAM cannot record the data if the battery is discharged. Note: A discharged battery does…
• 10208670Feb 25, 2022Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has produced certain MY 2021-2022 A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLE-Class, GLS-Class, and GT-Class (167, 177, 213, 247, 257, and 290 platform) vehicles without the augmented reality camera (“ARC”), as disclosed at the time of sale to the vehicle purchaser. As a result, the ARC and "Dash-cam" functions are currently not enabled.
• 10208745Feb 24, 2022Electrical system. Complaint The following complaints may be noted by the customer: • Upon selecting navigation, the central display may show the following message: "Map data does not match with your system. Please insert a medium containing the corresponding map data".
• 10208751Feb 22, 2022Electrical system. Complaint Intermittently, engine switches off within a few seconds after being started via the Remote Engine Start (RES) command from the Mercedes me app. The customer may receive the following message in the Mercedes me app: "Your vehicle's engine has been switched off because the engine control unit or the engine itself was switched off permanently." Cause Engine running status signal causes Electronic Ignition…
• 10208669Feb 11, 2022Engine cooling. Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles, the Vehicle Emission Control Information Label maybe missing on the hood which deviates from production specification. What We’re Doing MBUSA will conduct an Emission Service Campaign in which an authorized Mercedes-Benz dealer will replace the Vehicle…
• 10208668Feb 11, 2022Engine cooling. Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020-2021 CLA-Class (118 platform), GLE/GLS-Class (167 platform) vehicles, the Vehicle Emission Control Information Label may not correspond to the certified classification. What We’re Doing MBUSA will conduct an Emission Service Campaign in which an authorized Mercedes-Benz dealer will…
• 10208675Feb 10, 2022Suspension, Electrical system. Perform SCN coding in the active suspension and damping system control unit
• 10208674Feb 9, 2022Transmission and drivetrain, Electrical system. Replace bolts for centering flange on integrated starter-alternator
• 10207198Jan 27, 2022Electrical system. Complaint The garage door hand transmitter cannot be initialized with the integrated garage door opener in the inside rearview mirror. Cause 1. The integrated garage door opener (GDO) is not compatible with the opening system installed in the garage. 2. The garage door drive uses a rolling code system. In contrast to the fixed code system, the LED in the mirror in this case flashes green after programming. 3.
• 10207181Jan 14, 2022Suspension, Equipment. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2020-2021 GLE-Class and GLS-Class (167 platform) vehicles, the electrohydraulic suspension may not meet current specifications. What We’re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will perform a leak test on the electrohydraulic suspension and replace the hydraulic pumps, if…
• 10207195Jan 9, 2022Steering. Complaint The steering wheel surface has damage Vehicle maximum 6 months after initial registration Cause Damage to steering wheel surface from external influences Remedy Please create a PTSS case with the following information: • Informative pictures of the surface damage • Record a video checking whether the steering wheel surface can be moved with the thumbs (see example video) • Photo of steering wheel…
• 10207187Jan 5, 2022Suspension, Electrical system. Complaint AIRMATIC fault message in instrument cluster. Cause An internal control unit fault led to the specified fault codes. Remedy Replacement of CAIRS unit 51/8 does not remedy the problem. Perform AIRMATIC software update on R24.
• 10207183Jan 4, 2022Equipment, Engine cooling. Complaint Sporadic warning message in instrument cluster "Engine oil pressure stop switch off vehicle" (or similar) is shown in red on vehicles with low mileage. Cause Directional control valve may stick. Remedy 1- Read off oil level in instrument cluster and correct if necessary. 2- Perform approx. 10-15 engine starts, then clear fault codes. 3- Perform road test with vehicle. If fault code reoccurs during road…
• 10206080Dec 17, 2021Engine cooling. The exhaust gas cleaning information label does not correspond to currently valid specifications. It is therefore possible that the emission classification given on the information label may not correspond to the certified classification. This issue has no impact on the vehicle's registration papers.
• 10206077Dec 8, 2021Engine cooling. "MY15+ M278 and M157 Equipped Vehicles with Fault Code ""P023400 – Boost Pressure is Too High"" "
• 10206067Dec 2, 2021Equipment, Electrical system. MBUX multimedia system: Map data does not match with your system/the navigation system cannot be activated
• 10206063Dec 1, 2021Electrical system. "Functional impairment of 48 V on-board electrical system "
• 10205835Sep 16, 2021Other or unknown, Back-over prevention (rear camera), Body and structure. Model series 167 noise on B/C/D pillars.
• 10205806Aug 30, 2021Equipment. Upon selecting navigation, the central display may show the following message: "Map data does not match with your system. Please insert a medium containing the corresponding map data". the navigation menu cannot be opened.
• 10205812Aug 27, 2021Equipment. The customer may note that the Dashcam feature is inoperable with one of the following complaints.
• 10205814Aug 11, 2021Fuel system. Fuel filler flap opens slowly/switch flashes/tank is bleeding instrument cluster warning
• 10205794Aug 11, 2021Body and structure, Visibility (wipers, defrost, mirrors). Excessive resistance of door side windows when being raised/lowered, cracking and squeaking noises.
• 10205811Aug 9, 2021Equipment. The customer may note that the Dashcam feature is inoperable with one of the following complaints.
• 10205804Aug 9, 2021Equipment. Insufficient charging or no wireless charging with iPhone 12.
• 10205782Aug 5, 2021Engine cooling. Customer complains that check engine light is on.
• 10205784Aug 4, 2021Engine cooling, Electrical system. Yellow "Coolant" message in instrument cluster.
• 10205810Aug 3, 2021Equipment. The customer may note that the Dashcam feature is inoperable with one of the following complaints.
• 10205809Aug 2, 2021Equipment. The customer may note that the Dashcam feature is inoperable with one of the following complaints:
• 10199774Jul 30, 2021Transmission and drivetrain. Launch NCU 2021070020- Perform SCN coding in powertrain control unit
• 10199660Jul 8, 2021Engine cooling, Visibility (wipers, defrost, mirrors), Equipment. Coolant warning in instrument cluster - Leak in coolant line
• 10199666Jul 7, 2021Suspension. Noise Complaints Relating To The eSuspension
• 10199654Jul 6, 2021Equipment. "Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"
• 10202528Jun 7, 2021Equipment, Steering. Noticeable Vibrations At Steering Wheel
• 10195221Apr 20, 2021Equipment, Engine cooling, Electrical system. with engine M17x the ME Control Unit: "The Coolant Temperature is Below the Specified Temperature"
• 10195220Apr 20, 2021Electrical system. For plug in hybrid and electric variants: Complaints about the electric range
• 10194141Mar 31, 2021Equipment. New map data cannot be downloaded by the customer from the Mercedes me PortalNew map data cannot be downloaded by the customer from the Mercedes me Portal
• 10191289Mar 29, 2021Equipment. Message (yellow) in IC "Active Brake Assist currently restricted, see operator's manual, Remedy: Deactivate transport mode and drive vehicle for approx 6mi. The DTC then switches to passive and the sensor can be calibrated
• 10191290Mar 26, 2021Equipment. Armrest In Center Console (Front) Only Opens On One Side Or Not At All - Model Series 167
• 10191256Mar 26, 2021Engine cooling. Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020 C-Class (205) and GLE-Class (167) vehicles, the mixing ratio of coolant to antifreeze may not meet production specifications.
• 10191271Mar 24, 2021Electrical system. Engine switches off again when re-attempting Remote Start via Mercedes me App. This only occurs if the first Remote Start via the Mercedes me App was canceled and then started again. If the first attempt was stopped by unlocking the doors or if the engine ran for more than 10 minutes, then the second attempt is also successful
• 10191269Mar 22, 2021Brakes. BR167 front brake squeal with engine code M264 and option code P31
• 10191288Mar 19, 2021Electrical system. After ignition ON, the following message is shown on the instrument cluster: - "Unavailable! - ESP - Service Required"
• 10191272Mar 19, 2021Steering. Steering wheel heater and/or Distronic cannot be activated. Remedy: Update software for steering wheel electronics control unit ("N 135 - Steering wheel electronics (LRE)"). Should the quick test carried out after the software update still show DTCs with the steering wheel heater and/or Distronic, replace the steering wheel control panels
• 10191278Mar 16, 2021Electrical system. Fault in 12 V interlock circuit
• 10191279Mar 12, 2021Electrical system. When ordering the electrohydraulic controller unit (EHS) using the part number stated on the EHS, the wrong parts may be ordered.

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