2024 Mercedes-Benz GLE 400 E Technical Service Bulletins

54 technical service bulletins (TSBs) are on record for the 2024 Mercedes-Benz GLE 400 E. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 11038186Sep 22, 2026Brakes. Complaint Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE: Although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking. Cause Although the cause of the vibration is most likely due to excessive lateral runout on the rotor or hub/wheel bearing, the system as a whole needs to…
• 11038217Sep 14, 2026Body and structure. Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary, create a TIPS case with an informative video as an attachment.
• 11036101Aug 6, 2026Body and structure. Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary, create a TIPS case with an informative video as an attachment.
• 11035005Jul 14, 2026Transmission and drivetrain. Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel. Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to cracking of the microweld between the wheel bearing inner race and the joint…
• 11032875May 19, 2026Visibility (wipers, defrost, mirrors). Complaint There are several types of complaint about noises or poor windshield wiper wiping performance: A: Wiper blades squeaking, chattering, shuddering B: The windshield is not wiped completely (streaking) C: During the downward movement water is pulled back onto the windshield from the A-pillar (Figure 1) D: After windshield cleaning, water keeps spraying onto the windshield for several wipe cycles (Figure 2)…
• 11031580Apr 16, 2026Exterior lighting. Complaint Headlamp, front fog lamp leaky or fogged. Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps: 1.
• 11029916Mar 9, 2026Engine. Complaint Engine vibrations perceived at low rpm. Fault codes for the camshaft position of the intake camshaft (P001100, P001104, P001200) or exhaust camshaft (P001400, P001404, P001500) may be stored. Cause Continuously fluctuating oil pressure in the central valve may lead to damage to the filter screen on the central valve. This can result in damage to the filter screen or the filter screen breaking loose. The…
• 11025100Nov 3, 2025Transmission and drivetrain. Complaint Only vehicles with a variable transfer case are affected. This can be identified through control unit N45 or N15/7 in the quick test. When accelerating with light load, vibrations or jolting sensation may come from the drivetrain. It may be mistaken for a harsh shift. Cause Modified oil quality of the transfer case over time Remedy 1. Check initial quick test for faults in the following control units.
• 11024905Oct 31, 2025Engine, Electrical system. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the engine control unit software does not correspond to current production specification. The affected vehicles could exhibit rough engine running and noticeable vehicle vibrations, and misfire during the catalytic heating phase, resulting in check engine Malfunction Indicator (MIL) Lamp to illuminate.
• 11019638Jun 12, 2025Electrical system. Complaint Head-up display permanently or sporadically unavailable - with warning message in driver display (see attachment) Head-up display permanently or sporadically unavailable - without warning message in driver display Display permanently or sporadically discolored and out of focus (see attachment) Cause Software for the A40/12 - Head-up display and N133/1 - Instrument cluster (IC) Remedy Software for the…
• 11019011May 30, 2025Seats, Electrical system. Complaint In vehicles without codes REAR SEAT ENTERTAINMENT (854/447/864) and 903 REAR COMFORT SEAT HEATING (903) or REAR COMFORT PACKAGE (P08), the rear seat heating cannot be activated via voice control. However, the voice control erroneously provides feedback that the seat heating has been activated. Cause A26/17 - MBUX multimedia system (Head unit) software Remedy Software E604 (FUP6) corrects the erroneous…
• 11018712May 30, 2025Electrical system. Complaint MBUX head unit display with red text box "System Inoperative". ONLY for vehicles with SA code (549+21U) or (549+U19). Cause Head unit software variant. Remedy For all chassis use Xentry to update head unit (A26/17). Target boot software number should be either: • 247 904 6600 (E905.4) OR • 247 904 7500 (E906.1) If vehicle fits all criteria and either target software is not available via Xentry, please…
• 11019018May 21, 2025Transmission and drivetrain. Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa). Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to micromovement in the connection between the wheel bearing inner…
• 11018229May 9, 2025Seats. Complaint In vehicles without codes REAR SEAT ENTERTAINMENT (854/447/864) and 903 REAR COMFORT SEAT HEATING (903) or REAR COMFORT PACKAGE (P08), the rear seat heating cannot be activated via voice control. However, the voice control erroneously provides feedback that the seat heating has been activated. Cause A26/17 - MBUX multimedia system (Head unit) software Remedy Software E604 (FUP6) corrects the erroneous…
• 11017500Apr 28, 2025Exterior lighting. Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy Check for external damage: You can identify a damaged…
• 11017496Apr 28, 2025Exterior lighting. Complaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Remedy NOTE: If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear…
• 11017209Apr 21, 2025Visibility (wipers, defrost, mirrors). Complaint Windshield streaking on driver's side. Cause Incorrect replacement wiper blades may have been installed A167 820 92 01 may have been installed instead of A167 820 87 03. After longer periods of non-use, the wiper blade lip may compress slightly and result in streaking. Only vehicles built before October 20th, 2022 should use wiper A167 820 92 01. Remedy Install the correct part number for the replacement…
• 11017135Apr 21, 2025Electrical system. Complaint The message "Device detected at diagnostics connection See Owner’s Manual" appears sporadically in the multifunction display of the instrument cluster while driving (see picture in attachment).
• 11017132Apr 21, 2025Electrical system. Complaint Head-up display permanently or sporadically unavailable - with warning message in driver display (see attachment) Head-up display permanently or sporadically unavailable - without warning message in driver display Display permanently or sporadically discolored and out of focus (see attachment) Cause Software for the A40/12 - Head-up display and N133/1 - Instrument cluster (IC) Remedy control units.
• 11017037Apr 7, 2025Electrical system. Complaint Traffic sign symbol for "Traffic Sign Assist" is blinking in instrument cluster without obvious cause usually with one of the following scenarios: • Flashing without a speed limit ("- -"). • Flashing when current vehicle speed is under speed limit. • Flashing between US speed limit symbol and European speed limit symbol. Cause Under Investigation Remedy Under investigation. One option is to turn off…
• 11017022Apr 1, 2025Visibility (wipers, defrost, mirrors). Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures : Remedy 1 (Only applies to vehicles produced during or prior to June 2023) 1. Picture of the forming gas check being performed with RO that shows the VIN clearly in view. 2. Clear picture of VIN on B-pillar. 3. Ensure that the rest of the AC system has been thoroughly…
• 11015634Mar 10, 2025Body and structure. Complaint • Fuel filler flap protrudes from side wall • Fuel filler flap not opening Cause Under analysis Remedy Create TIPS case with fault description and send to the Body/Chassis/Entertainment Inbox. Please include photos with measurements to show the fuel flap sitting proud of surface if applicable. Include videos of flap not opening if applicable.
• 11015659Mar 7, 2025Electrical system. Issue Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the communication software does not correspond with the latest series production configuration. The communication module will receive an OTA update which includes quality-enhancing optimizations and improves the system stability and accessibility of Mercedes me services. The update is downloaded and…
• 11015640Mar 5, 2025Electrical system. Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21)…
• 11014608Feb 24, 2025Electrical system, Back-over prevention (rear camera). Complaint The flap of the reversing camera opens and closes by itself during forward travel several times during the trip. No camera image is displayed in the head unit. The reversing camera or the 360° system functions normally when activated manually or by engaging drive range "R". Cause This is not a malfunction, but an intended system behavior. Calibration of the reversing camera is in progress.
• 11013342Jan 31, 2025Engine. Complaint Check engine lamp activated, coolant warning message, and engine fan running at full speed. Below fault codes stored in N127 PTCU related to LIN network components. U063200, U063287, U02A900, U02A987, U0698E4, U0698E5, U02C800, U02C887, U063B00, U063B87 Cause Under analysis. Remedy Disconnect 12V battery and leave for 20 minutes. Reconnect battery and clear fault codes. Perform 2 test drives, with at…
• 11013192Jan 24, 2025Body and structure. Complaint Fuel door may require several attempts to open. Please note that if the complaint "Fuel filler flap not opening" occurs, it is important to check the fuel filler flap before replacing the central locking actuator. For gasoline hybrid vehicles where the fuel filler flap fails to open or does so but slowly, observe the document "Fuel filler flap fails to open or does so but slowly on plug-in HYBRID gasoline…
• 11013298Jan 16, 2025Transmission and drivetrain. Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa). Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to micromovement in the connection between the wheel bearing inner race and the joint housing of the…
• 11013332Jan 15, 2025Transmission and drivetrain. Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel. Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to cracking of the microweld between the wheel bearing inner race and the…
• 11013189Jan 14, 2025Electrical system. Complaint When using the offroad display in the MBUX, the "Transparent hood" function cannot be activated using the camera symbol. Cause MBUX FUP5 software: • E504.3 (A 297 904 97 00) • E504.4 (A 297 904 03 01) Remedy Update of head unit A26/17 to the new software: FUP5 opt. E505.4 (A 297 904 05 01)
• 11010970Nov 27, 2024Electrical system. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-25 C-Class, CLA, EQB, EQE, EQS, G-Class, GLA, GLB, GLC, GLE, GLS, GT, S-Class, and SL (206, 118, 243, 294, 296, 465, 247, 254, 167, 192, 223, and 232 platform) vehicles, the MBUX multimedia system does not correspond with the latest series production configuration. The MBUX multimedia system control unit will receive…
• 11010455Nov 12, 2024Transmission and drivetrain. Complaint Only vehicles with a variable transfer case are affected. Can be identified through control unit N45 or N15/7 in the quick test When accelerating with light load, vibrations or jolting sensation may come from the drivetrain Cause Modified oil quality of the transfer case over time Remedy Check initial quick test for faults in the following control units N45 - All-wheel drive (ARS) N127 - 'Drivetrain'…
• 11009552Nov 1, 2024Engine. Complaint Engine idle fluctuates or stumbles at approximately 5-10 second intervals. No relevant fault codes are stored. Cause Under analysis Remedy Do not replace parts or perform control unit software updates/adaptations. Create a TIPS case and submit to the powertrain team with the below information: -Video showing the tachometer or actual values from XENTRY diagnosis when symptom present -Quick test -N3/10 MRG2…
• 11009517Oct 25, 2024Engine. Complaint Engine is making abnormal noise at idle. May be described as rattle, tapping, or knocking. Cause Various Remedy If necessary compare the noise to a like vehicle and if determined to be abnormal proceed with below steps. Submit a TIPS case to the powertrain team with details from the below checks: Check engine maintenance history and oil level. Determine location where noise is most noticeable on engine…
• 11009122Oct 23, 2024Visibility (wipers, defrost, mirrors), Body and structure. Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector…
• 11008091Sep 28, 2024Electrical system. Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21)…
• 11007974Sep 21, 2024Exterior lighting. Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front…
• 11007753Sep 10, 2024Exterior lighting. Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing…
• 11005294Jul 23, 2024Exterior lighting. Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 °C/+64.4 °F) Note: Do not wash the vehicle or subject it to…
• 11005344Jul 9, 2024Transmission and drivetrain. Complaint Customer complaints relating to automatic transmission 725.0 (NAG3 Classic / 9G-TRONIC automatic transmission) and 725.1 (NAG3 facelift/9G-TRONIC automatic transmission facelift) For faster, more effective and more targeted diagnosis, Intelligent Predictive Repair (IPR) has been developed and integrated into XENTRY Diagnosis. This ensures an automated diagnosis process.
• 11005331Jul 9, 2024Transmission and drivetrain. Complaint Only vehicles with a variable transfer case are affected. Can be identified through control unit N45 or N15/7 in the quick test When accelerating with light load, vibrations or jolting sensation may come from the drivetrain Cause Modified oil quality of the transfer case over time Remedy Check initial quick test for faults in the following control units N45 - All-wheel drive (ARS) N127 - 'Drivetrain'…
• 11003094Jun 27, 2024Visibility (wipers, defrost, mirrors). Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures : 1. Initial Quick Test 2. Create a short video of the actual pressures via AC machine, showing the engine running, and hold a copy of the VIN/RO in view as well. 3. Picture of the forming gas check being performed with VIN/RO in view. 4. OBS recording of XENTRY AC…
• 11003092Jun 27, 2024Seats, Electrical system. Complaint • Seats cannot be adjusted • Seats cannot be folded • Seats in the 2nd seat row cannot be locked or unlocked • Normalization cannot be performed in its entirety using XENTRY Cause Various Remedy *Make sure a battery charger is connected to vehicle while performing all testing* Please perform the following checks that help to resolve most concerns: #1 - Make sure seat control units have latest software…
• 11003211Jun 12, 2024Visibility (wipers, defrost, mirrors). Complaint The following event codes are logged in control unit IDC213 - N62/4 (Intelligent Drive control unit): U0401FC and U0401FD. Cause Under analysis. Remedy Neither of the two event codes is relevant for the functioning of control unit IDC213 - N62/4 (Intelligent Drive control unit) and can be ignored.
• 11000519May 11, 2024Wheels. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2023-2024 C-Class, CLE, E-Class, EQE, EQS, GLC, GLE, GLS, GT, S-Class, and SL vehicles (205, 206, 236, 213, 214, 238, 294, 295, 296, 297, 253, 167, 290, 223, 232 platform), the tire sealant bottle may not meet specifications. The possibility exists that the tire sealant bottle may leak within the installation location…
• 11000597May 8, 2024Visibility (wipers, defrost, mirrors). Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures and open a TIPS case labeled "167 Evaporator Suspected of Leaking" In the case, please include the following: 1. Attach the Initial Quick Test 2. Short video of the actual pressures via AC machine, showing the engine running, and hold a copy of the VIN/RO in view as…
• 11000541May 4, 2024Electrical system. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-24 C-Class, CLA, EQB, EQE, EQS, GLA, GLB, GLC, GLE, GLS, GT, S-Class, and SL (118, 167, 192, 206, 223, 232, 243, 247, 254, 290, 294, 295, 296 and 297 platform) vehicles, the MBUX system software does not correspond with the latest series production configuration.
• 11000523May 4, 2024Electrical system. Work procedure 1. Connect XENTRY Diagnosis. 2. Update left rear seat control unit software. - To do this, select menu item "Quick test view – N32/5 – Left rear electrical seat adjustment – Adaptations – Update of control unit software". - Then follow the user guidance in XENTRY Diagnosis. 3. Update right rear seat control unit software. - To do this, select menu item "Quick test view – N32/6 – Right rear electrical…
• 11000740May 2, 2024Wheels. An authorized Mercedes-Benz dealer will replace the TIREFIT bottle in the trunk of your vehicle, free of charge. The bottle may potentially leak and may not be available for use in case of a flat tire. Your vehicle must be brought to a dealer to complete this campaign. Please schedule an appointment by contacting our Customer Assistance Center at 1-800-367-6372, or locate your nearest dealer using the QR code and…
• 10252729Mar 22, 2024Equipment. This is to notify you of the Service Campaign Launch to insert a supplementary booklet in the document wallet in 34 Model Year (MY) 2024 GLE (167 platform) vehicles. The vehicles will be visible and flagged in VMI as OPEN on March 22, 2024. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that in certain MY 2024 GLE (167 platform) vehicles, the printed operator's manual in the vehicle…

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