2019 Mercedes-Benz Metris Technical Service Bulletins

51 technical service bulletins (TSBs) are on record for the 2019 Mercedes-Benz Metris. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 11035563Jul 1, 2026Other or unknown. ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint The ASSYST PLUS service reminder appears earlier than expected. The customer or dealer may report that the vehicle did not reach the starting maintenance interval shown in vehicle documentation, option coding, sales literature, or the Owner's Manual.
• 11034417Jun 8, 2026Body and structure. Acoustic Warning or message occurring when a closed sliding door is not recognized Complaint Customer may state the warning message or indicator accompanied by acoustic tone alerting the sliding door is ajar when the door is completely closed Cause There are several reasons that lead to the failure occurring: - Mechanical damage through bending when loading and unloading - Worn contact plates --> After detachment…
• 11034416Jun 3, 2026Fuel system. OM642 DPF Filter Cracked or Broken Complaint Vehicle will not start or exhibits noisy exhaust. Check Engine Lamp (CEL) is on. Multiple control unit communication and system faults may be present, including but not limited to: 134800, 134900, 11B300, 11EC00, 15E100, 155700, 162500. Additional events codes may include: 134300, 102200, 163400, 16CE00. In many cases, multiple unrelated faults are stored due to…
• 11033163May 7, 2026Fuel system, Other or unknown. Check engine light on and FC P146264 stored in engine and fuel pump control units Complaint Check engine light active and FC P146264 Temp. and pressure sensor B4/15 is stored in Engine control unit and Fuel pump control unit. Cause Software parameter in Fuel pump control unit. Remedy Update fuel pump control unit (FSCU) to software version A0009024488 A0009030664. Clear fault codes and check for any additional…
• 11024928Oct 6, 2025Other or unknown. The software for the communication module does not correspond to the latest series production configuration. For this reason, a remote software update to update the software for the communication module is planned for the affected vehicles. This update includes quality-enhancing optimizations for the communication module to improve the system stability and accessibility of connected services. MBUSA is conducting a…
• 11023982Sep 16, 2025Transmission and drivetrain. Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS. Cause Transmission control unit Y3/8n4 Remedy For vehicles with 722.9 transmission: Ensure LI54.15-P-057373 is performed before replacing any component parts. After processing and complying with the above document(s): 1. Perform an ignition reset on Y3/8n4…
• 11017558Apr 3, 2025Engine. Check engine light illuminated - Fault code current P04D-B79 The crankcase ventilation system is interrupted. Complaint: Check engine light on. Fault code P04DB79 is current in the engine control module (N3/10). Cause: Open circuit or high resistance to crankcase vent line contact Remedy 1. Check the electrical connector for S208 vent line contact switch. Refer to attached photo of connection location. 2. Ensure…
• 11016430Mar 10, 2025Visibility (wipers, defrost, mirrors). Warning Lamp "Washer Fluid Empty" Yet Reservoir Is Not Empty Complaint: Warning lamp "washer fluid empty", even thought the washer fluid reservoir is full Cause: Insufficient electrical conductivity of the washer fluid, as the washer fluid was mixed with distilled water. Tip: The washer fluid sensor detects the electrical conductivity. If air is present without electrical conductivity between the measuring points…
• 11014726Feb 12, 2025Fuel system. Complaint Fault code P06DA00 is found current or stored in engine control unit. Check engine light may be activated. Cause Various causes Remedy Up to Model year 2018: Fault code P06DA00 can be disregarded if not activating the check engine light, unless otherwise specified in the gui- ded test. The vehicle continues to operate as designed. Further causes should be investigated if complaint of check engine light is…
• 11013887Feb 6, 2025Engine. M274 poly-V belt squeaking noises, falls off, not aligned, broken
• 11011223Nov 28, 2024Engine. SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set.
• 11009854Oct 25, 2024Transmission and drivetrain. Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal is moistened with coolant during forward travel. As a result of the change in rotational direction when reversing slowly, it may be the case that this sealing ring is no longer moistened. Squeaking noises may occur as a result of the…
• 11005572Jul 12, 2024Other or unknown. Mercedes-Benz AG, the manufacturer of Mercedes-Benz Vans, has determined that on certain Sprinter and Metris vehicles, the B-pillar certification label might not contain information on the vehicle's rim size, tire size, and cold tire inflation pressure required under FMVSS 110 or, as applicable, FMVSS 120. In this case, relevant regulatory requirements might not be met. Mercedes-Benz believes this issue has no…
• 10240168Jul 13, 2023Steering. Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).
• 10240175Jul 6, 2023Electrical system, Equipment. The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Hardware for radio control unit (Audio) (N87/15) Modification to hardware for radio control unit (Audio) (N87/15). Note: In isolated cases, the replacement chain is not depicted correctly…
• 10231020Jan 13, 2023Electrical system. Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into the vehicle's CAN network. Such devices can be but are not limited to, remote start modules, CAN blockers, or high idle modules.
• 10228811Nov 11, 2022Electrical system, Visibility (wipers, defrost, mirrors). Complaint Camera cover of reversing camera does not fold in (see Picture 01, shown on vehicle with code W65 (Tailgate)). Remedy Note: Do not replace any component parts or carry out any diagnostic work! Model 447.6/7 (Metris) As of the introduction of code FR1 (Rearview camera, non-folding), the folding function of the reversing camera is no longer available (discontinuation of camera cover (KAB) control unit…
• 10224598Sep 7, 2022Equipment, Tires. (RC)Replace Tire Loading Information Label and Inspect Tires
• 10215010Jun 3, 2022Electrical system. Complaint In order to better analyze the situation in the field and the wide variety of complaints relating to the Metris Infotainment System Audio 30/40 (GARMIN), a questionnaire must be completed and a log file created for the aforesaid component when a complaint is made. In addition, please create a PTSS case and add the questionnaire and the log file to this as attachments.
• 10215008Jun 3, 2022Electrical system. Complaint The volume of the radio/radio - navigation (RD) control unit (N87/15) is too quiet even at maximum volume. Cause Radio/radio - navigation (RD) control unit (N87/15) software Remedy Remedy of new software for radio/radio - navigation (RD) control unit (N87/15) is expected to be available in Q4/2022
• 10215007Jun 3, 2022Electrical system. Complaint The person being called/caller is hard to understand when traveling at speeds greater than 80 km/h(50mph) in the vehicle. Cause Radio/radio - navigation (RD) control unit (N87/15) software Remedy Remedy of new software for radio/radio - navigation (RD) control unit (N87/15) is expected to be available in Q4/2022.
• 10215006Jun 3, 2022Electrical system. Complaint - Regionally strong broadcasting stations are poorly received or not received at all. - Interruptions to reception when driving Cause - Third-party installations (e.g. GPS trackers) - Periphery of antenna (e.g.
• 10215003Jun 3, 2022Electrical system. Complaint As soon as a telephone call via Apple CarPlay is ended, the connection to the customer's connected smartphone is disconnected and the radio/radio - navigation (RD) control unit (N87/15) can no longer be operated. Cause 1. Radio/radio - navigation (RD) control unit (N87/15) software 2. Apple iOS software status Remedy 1. Update radio/radio - navigation (RD) control unit (N87/15) software to the latest…
• 10215001Jun 3, 2022Electrical system. Complaint Head unit for Audio 30/40 VIS (Garmin) - Problems at market launch. Information: At market launch of the head unit for Audio 30/40 VIS (Garmin), some of the functions are only available to a limited extent or are not yet available. This can result in various problems. At the workshop, during delivery inspection: 1. After transport mode is deactivated, the Audio 30/40 VIS (Garmin) head unit cannot be…
• 10215002Jun 2, 2022Electrical system. Complaint The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Cause Hardware for radio control unit (Audio) (N87/15) Remedy Modification to hardware for radio control unit (Audio) (N87/15).
• 10217645Jun 1, 2022Electrical system. (RC)Update Hermes Communication Module Software
• 10212901Apr 1, 2022Fuel system. Check and Replace Fuel Hose Clamps and Hose.
• 10212899Apr 1, 2022Brakes. Brake Fluid Reservoir Mounting.
• 10206636Dec 15, 2021Seat belts. Replace Certain Seatbelts
• 10206074Dec 1, 2021Electrical system. "Audio 30/40 VIS (Garmin) head unit - Con- nection failure with smartphone integration "
• 10205440Nov 3, 2021Equipment, Fuel system. Update Fuel System Control Unit
• 10199654Jul 6, 2021Equipment. "Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"
• 10180324Aug 11, 2020Transmission and drivetrain. Propeller Shaft
• 10177238Jun 17, 2020Equipment, Transmission and drivetrain. Propeller Shaft Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vans, has determined that on certain Metris vehicles from platform 447 (VS20), the propeller shaft may not be attached to the intermediate bearing according to the specification. If the propeller shaft is improperly attached to the intermediate bearing, over time damage to the propeller shaft joint could occur.
• 10172503Feb 22, 2020Seats. Seat Base Cover
• 10171649Jan 21, 2020Electrical system. Fault message in instrument cluster "SOS not ready" - SOS button in overhead control panel flashes
• 10170541Dec 17, 2019Seat belts. Seat belt does not roll up correctly
• 10168258Oct 31, 2019Seats. Initial NCU - Seat Base Cover
• 10168261Oct 15, 2019Body and structure. Check Sliding Door for Crack Formation
• 10168262Oct 4, 2019Seats. Head Restraint
• 10164322Jul 3, 2019Transmission and drivetrain, Electrical system. Update Transmission Control Unit Software
• 10164147Jul 3, 2019Transmission and drivetrain. Update Transmission Control Unit Software
• 10162177May 7, 2019Vehicle speed control. Supplemental Cruise Control Installation Instructions, 447 without Code MS1
• 10160716Apr 12, 2019Equipment. MBUX multimedia system: The Voice Control System does not recognize voice commands; message "Voice data are loading" is displayed
• 10160715Apr 12, 2019Equipment. MBUX multimedia system: "Freeway" pop-up display cannot be deactivated
• 10160714Apr 12, 2019Equipment. MBUX multimedia system: Fault code B1F9997 is shown as stored
• 10160713Apr 10, 2019Equipment, Vehicle speed control. Supplemental Cruise Control Installation Instructions, 447 without Code MS1
• 10160627Apr 9, 2019Suspension. G Facelift 2018: Knocking noises from rear area on rough roads
• 10160275Apr 9, 2019Equipment. Vehicles without Final Inspection
• 10160623Apr 4, 2019Exterior lighting. Stress Cracks in the Left and/or Right Headlamp Lenses

← All problems reported for the 2019 Mercedes-Benz Metris