2013 Mercedes-Benz SL550 Steering Problems

“My car was manufactured in 12/12. I took my car in last year because suddenly my power steering quit working on me. My husband man-handled the steering and drove it 70 miles to the nearest dealership in lubbock, tx. They said it was a computer error and hooked up a device and said they updated the computer software, no parts replaced. Today, suddenly my power steering quit working again. I read online there is a recall but my VIN doesn't show up as recalled. I can't drive it because no power steering but more importantly it says it can catch on fire. …”

“My car had 30,000 miles on it when the steering mechanism quit working up and down. It turns out the problem is in the form of improper installation. There was nothing wrong with the part. Part no. 231 460 02 31. This problem occurred at the factory. The technician over shot the adjustment length on installation, causing the power steering wheel adjustment up and down to occur intermittently. It gets stuck in the up position making it very difficult to exit the car, especially if you are a big person. All my husband had to do to fix it was readjust the length and it was fixed. …”

“The contact owns a 2013 Mercedes-Benz SL550. The contact stated while driving at an undisclosed speed, the vehicle lost power steering assist functionality. There was no warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the steering rack needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V899000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. …”

“The contact owns a 2013 Mercedes-Benz SL550. The contact stated while the vehicle was being serviced at a tire shop, he was informed that the power steering assist warning light was illuminated. The steering wheel became difficult to turn. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the steering assembly needed to be replaced. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V899000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was informed of the failure. …”