2017 Ram 1500 Technical Service Bulletins

472 technical service bulletins (TSBs) are on record for the 2017 Ram 1500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10224883Oct 11, 2017Transmission and drivetrain. Friction Modifier If you have a vehicle with customer complaint of Limited Slip Differential chatter or shudder, please do NOT add friction modifier to the axle, replace the axle, and contact Ashley Gerebics at cell: (248) 472-6524 to have the axle fast tracked back to FCA. If no response in 15 minutes, proceed with repair.
• 10121753Sep 20, 2017Electrical system, Fuel system. Fuel Delivery System Before replacing the Fuel Pump Module for rough idle or hard starting issue; please ensure that the Powertrain Control Module (PCM) is up to the latest flash level. If the problem persists with the vehicle up to latest PCM flash level, then proceed on replacing the Fuel Pump Module.
• 10121788Sep 9, 2017Visibility (wipers, defrost, mirrors), Body and structure. Clicking Noise When Opening/Closing Power Sliding Backlite This bulletin involves identifying a clicking noise coming from the power sliding backlite center glass and replacing the backlitecable assembly. The customer may describe a noise when opening and/or closing the backlite center glass. The noise is described as clicking, popping,or ticking.
• 10121784Sep 8, 2017Equipment, Electrical system. RA3 and RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The following improvements are included in this update:Fix for sport mode not working in the performance menu page (2015 LA equipped with 6.4L and 5.7L Sales Codes ESH…
• 10121780Sep 6, 2017Equipment, Visibility (wipers, defrost, mirrors). Clicking Noise When Opening/Closing Power Sliding Backlite This bulletin involves identifying a clicking noise coming from the power sliding backlite center glass and replacing the backlitecable assembly. The customer may describe a noise when opening and/or closing the backlite center glass. The noise is described as clicking, popping,or ticking.
• 10121742Sep 6, 2017Equipment. Amplifier Vehicles needing amplifier replacement, please call Rayyan Mohammed at Cell (248) 954-0790 prior to repair. If no response in 15 minutes, proceed with the repair.
• 10121777Sep 2, 2017Electrical system, Equipment. Gap at Center Stack at the Instrument Panel This bulletin involves rework to the center stack trim at the instrument panel. The customer may notice a large gap where the center stack meets the instrument panelFig. 1.Gap at Center Stack Trim
• 10121776Sep 2, 2017Equipment, Visibility (wipers, defrost, mirrors). Rear Door Fixed Glass Cover is Loose This bulletin involves rework to the rear door fixed glass cover trim. The customer may notice the glass cover trim is loose or shows a gap on either of the rear doorFig. 1.Gap Identified at Door
• 10224700Aug 30, 2017Fuel system. DS Fuel Filler Housing If replacing the housing for a cracked/damaged condition, please call Sarah Siddiqui at (248) 462-0138 prior to removing any parts. If there is no response within 15 minutes, please take a picture of the damage and send it to [email protected], then replace the housing and filler tube as an assembly without further disturbing the rivets holding the housing to the tube. Please return…
• 10224764Aug 26, 2017Suspension, Exterior lighting, Steering, Wheels. Headlamps and Wheel Alignment are out of Adjustment This bulletin involves adjusting the headlamps and correcting wheel alignment to proper specifications. The customer may describe that the headlamps are out of alignment, steering wheel is off-center or may notice premature front tire wear.
• 10224698Aug 23, 2017Engine cooling, Electrical system. Radiator Before replacing the radiator call Matt Mihm at FCA Auburn Hills cell: (248) 736- 6542 to answer a few questions. If no response in 15 minutes, please proceed with repair. When replacing Radiator for damage on engine side of radiator, also replace fan module and ship the old fan using the same ticket number.
• 10224749Aug 18, 2017Back-over prevention (rear camera), Suspension, Wheels, Transmission and…. Tighten Transmission Extension Housing Bolts This bulletin involves tightening the fasteners extension housing bolts to propertorque. Some customers may experience noise and vibration in vehicle. This is due to improperly torqued transmission extension housing attachmentbolts.
• 10224723Aug 4, 2017Suspension, Steering, Exterior lighting, Wheels. Headlamps and Wheel Alignment Are Out of Adjustment This bulletin involves adjusting the headlamps and correcting wheel alignment to proper specifications. The customer may describe that the headlamps are out of alignment, steering wheel is off-center or may notice premature front tire wear.
• 10224683Aug 2, 2017Equipment. Tonneau Cover For RAM Pickup Trucks with MOPAR Tonneau Covers that exhibit broken or nonfunctioning latches, please contact: Chuck Hood at cell (248) 613-7591 If no response in 15 minutes, proceed with repair.
• 10224679Aug 2, 2017Steering, Back-over prevention (rear camera). Brake Booster If replacing booster for squeak, click, or pop noise when applying brake pedal, please attempt greasing interface between brake pedal pin and brake booster eyelet. Use a general all-purpose grease such as MS-4178 used on steering linkages.
• 10220476Aug 2, 2017Equipment. Broken or non-funtioniong latches.
• 10191447Aug 2, 2017Latches, locks and linkages. Broken or non-funtioniong latches.
• 10223638Jul 15, 2017Equipment. This bulletin involves inspecting and if required, updating the radio software.
• 10223635Jul 13, 2017Equipment. This bulletin provides information regarding the latest Flash Over The Air update (FOTA) and provides a service technician an overview of the steps a customer will need to take to complete the update.
• 10108546Jul 13, 2017Equipment. "Thermal Expansion Valve (TXV), H-valve For D trucks only; When diagnosing an A/C system leak at the TXV (Thermal Expansion Valve, H-valve), do not replace the TXV unless it has been proven to be defective for function or for a leak. Instead replace just the O-ring(s) part number 05161806AA. For any questions call Matt Mihm cell (248) 736-6542. If no response in 15 minutes, please continue with repair."
• 10223680Jul 8, 2017Body and structure. Left Front Door Cup Holder Insert Missing This bulletin involves installing the missing cup holder in the driver?s interior door panel. Some customer?s may notice the cup holder insert is missing from left front door panel.
• 10223679Jul 7, 2017Wheels. Wheel Liner to Steel Bumper Slip Fit Design This bulletin involves informing technicians that the wheel liners tabs are to be tucked behind the flange of the bumper bracket. No fasteners are used to attach the liner and the bumper when vehicle is equipped with a steel front bumper.
• 10223668Jul 7, 2017Transmission and drivetrain, Electrical system. This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Some customers may experience a less than desirable shift quality or the vehicle stuck in a fixed gear during a limp in mode.
• 10223639Jul 1, 2017Equipment. This bulletin involves inspecting and if required, updating the radio software.
• 10219848Jun 28, 2017Back-over prevention (rear camera). Rear View Camera For trucks equipped with rear view camera part number 68274731AD, if it has been brought to the dealership due to a customer complaint of the rear view camera image being too dark or hard to see, or is exhibiting the issue while in for unrelated service, the issue resides in the rear view camera and NOT the radio screen or mirror (depending on vehicle content available), or corresponding wiring.
• 10138873Jun 28, 2017Back-over prevention (rear camera). Rear View Camera For trucks equipped with rear view camera part number 68274731AD, if it has been brought to the dealership due to a customer complaint of the rear view camera image being too dark or hard to see, or is exhibiting the issue while in for unrelated service, the issue resides in the rear view camera and NOT the radio screen or mirror (depending on vehicle content available), or corresponding wiring.
• 10138872Jun 28, 2017Equipment. RA2 Radio 5" Uconnect Before replacing this radio, make sure you can reproduce the customer issue. If the radio is locked up, has a blank screen, or no sound, please perform a vehicle battery reset. If radio functionality is resumed, return the vehicle to the customer. If there are any questions or concerns or the vehicle has been in for repair for the same radio concern more than once, please call Rick Gordon at…
• 10219910Jun 24, 2017Suspension. Replace Rear Axle This bulletin involves replacing the rear axle assembly. If the vehicle is driven for a short period of time the rear axle may develop a whine noise.
• 10138932Jun 24, 2017Transmission and drivetrain. Replace Rear Axle This bulletin involves replacing the rear axle assembly. If the vehicle is driven for a short period of time the rear axle may develop a whine noise.
• 10219906Jun 23, 2017Transmission and drivetrain, Electrical system. Flash: Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Some customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs):U1424-00 - Implausible Engine Torque Signal Received. P062A…
• 10138929Jun 23, 2017Transmission and drivetrain. Flash: Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Some customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs):U1424-00 - Implausible Engine Torque Signal Received. P062A…
• 10138863Jun 21, 2017Engine cooling. Pentastar Oil Filter Adapter All vehicles equipped with a 3.2L or 3.6L engine; If replacing the Oil Filter Adapter (OFA) due to a leak detected between OFA and block, an O-ring kit (68191356AA) is now available to repair OFA/Block Interface leaks. Using dye will assist in determining source of leak. Ensure OFA Cap Oring is seated in the proper groove in the cap and not damaged or cut. Engineering is seeking…
• 10219831Jun 14, 2017Vehicle speed control. Accelerator Pedal Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual. Make sure to check wiring and connectors. P2122 and P2127 will set if accelerator pedal connector is disconnected during diagnosis. Make sure codes are active before replacing pedal. DTC P2299 is usually caused by a two footed driver and accelerator pedal should not be replaced for this fault.
• 10138856Jun 14, 2017Vehicle speed control. Accelerator Pedal Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual. Make sure to check wiring and connectors. P2122 and P2127 will set if accelerator pedal connector is disconnected during diagnosis. Make sure codes are active before replacing pedal. DTC P2299 is usually caused by a two footed driver and accelerator pedal should not be replaced for this fault.
• 10138902Jun 8, 2017Transmission and drivetrain. Flash: Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Some customers may experience when staring a cold engine the vehicle has a rough idle and/or the engine will immediately shut off.
• 10219830Jun 7, 2017Visibility (wipers, defrost, mirrors). Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248)…
• 10219827Jun 7, 2017Vehicle speed control. Cruise Control Switch Before ordering or replacing this part please contact Dennis Gauthier at cell (248) 613-9756. If no response is received within 15 minutes, then proceed with required repair.
• 10219826Jun 7, 2017Brakes. Brake Pedal Sensor For vehicles with DTC's P0572 or C0042, or complaints of brake lights staying on or cruise control not setting, please use wiTech to check the Brake Pedal Home Position setting and actual pedal resting position under brake pedal status in the ABS module. Before replacing the Brake Pedal Position Sensor, please call Rick Gordon at Cell (248) 630-6281. If no response within 15 minutes, proceed with…
• 10138855Jun 7, 2017Visibility (wipers, defrost, mirrors). Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248)…
• 10138852Jun 7, 2017Vehicle speed control. Cruise Control Switch Before ordering or replacing this part please contact Dennis Gauthier at cell (248) 613-9756. If no response is received within 15 minutes, then proceed with required repair.
• 10138851Jun 7, 2017Brakes. Brake Pedal Sensor For vehicles with DTC's P0572 or C0042, or complaints of brake lights staying on or cruise control not setting, please use wiTech to check the Brake Pedal Home Position setting and actual pedal resting position under brake pedal status in the ABS module. Before replacing the Brake Pedal Position Sensor, please call Rick Gordon at Cell (248) 630-6281. If no response within 15 minutes, proceed with…
• 10219869Jun 1, 2017Latches, locks and linkages. Sublime Green Outside Door Handle Paint Adhesion Issue This bulletin involves inspecting the exterior door handles for paint chipping off and replacing all handles if chipping is found. VINs in the attached RRT list require handle replacement without inspection. This bulletin only applies to vehicles with the ?Sublime Green? color paint option (Sales Codes FFB).The customer may comment that the paint is chipping…
• 10138894Jun 1, 2017Body and structure. Sublime Green Outside Door Handle Paint Adhesion Issue This bulletin involves inspecting the exterior door handles for paint chipping off and replacing all handles if chipping is found. VINs in the attached RRT list require handle replacement without inspection. This bulletin only applies to vehicles with the ?Sublime Green? color paint option (Sales Codes FFB).The customer may comment that the paint is chipping…
• 10217588Mar 31, 2017Body and structure. Gap Between Door Trim Panel And Inner Belt Molding This bulletin involves measuring both rear door panel gaps and possibly replacing the rear door trim panels and inner belt moldings that measure out of specifications. The customer may comment there is a bulging gap between either the left, right or both rear door trim panels and the inner belt moldings.
• 10217585Mar 31, 2017Fuel system, Transmission and drivetrain. Flash: Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Some customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs): U1424-00 - Implausible Engine Torque Signal Received. P062A…
• 10217584Mar 31, 2017Transmission and drivetrain, Electrical system. Flash: Transmission Diagnostic And Shift Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Some customers may experience a less than desirable shift quality or the vehicle stuck in a fixed gear during a limp in mode.The following enhancement is included in the software update: Improved transmission shift quality and allowing the transmission…
• 10140056Mar 31, 2017Body and structure. Gap Between Door Trim Panel And Inner Belt Molding This bulletin involves measuring both rear door panel gaps and possibly replacing the rear door trim panels and inner belt moldings that measure out of specifications. The customer may comment there is a bulging gap between either the left, right or both rear door trim panels and the inner belt moldings.
• 10140053Mar 31, 2017Transmission and drivetrain, Electrical system. Flash: Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Some customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs): U1424-00 - Implausible Engine Torque Signal Received. P062A…
• 10140052Mar 31, 2017Electrical system, Transmission and drivetrain. Flash: Transmission Diagnostic And Shift Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Some customers may experience a less than desirable shift quality or the vehicle stuck in a fixed gear during a limp in mode.The following enhancement is included in the software update: Improved transmission shift quality and allowing the transmission…
• 10140015Mar 31, 2017Equipment. Shop Certification Program Guidelines

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