2019 Ram 2500 Technical Service Bulletins

776 technical service bulletins (TSBs) are on record for the 2019 Ram 2500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10170335Dec 18, 2019Visibility (wipers, defrost, mirrors). Handle, Swivel Release and Grommet, Pivot Joint The box bed divider swivel release handle and pivot joint grommet are intended for DS only, and not to be used on DJ or DT. These parts were removed from DJ and DT, since the bed extender obstructs tail lamp visibility requirements at some angles. Installing these parts onto the 2019 or later DJ and DT trucks will violate lighting obstruction requirements.
• 10170308Dec 11, 2019Suspension. DJ D2 Air Suspension Related Components For an air suspension light or any air suspension concern on 2019 or 2020 MY DJ D2, please call Phil Cataldo at (248) 220-0559 or Yussimil Libera at (248) 550-6086. If no response in 15 minutes, proceed with repair. Please be sure to accurately document the events and conditions associated with these concerns.
• 10220112Nov 28, 2019Air bags, Electrical system, Transmission and drivetrain. Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. The following software enhancements are available:Harsh garage shift engagements in to either reverse or drive resulting in excessive shift bump. While in hill descent control, utilizing Electronic Range Select (ERS) buttons to modulate speed, the ERS buttons give a lower or higher gear…
• 10169260Nov 28, 2019Transmission and drivetrain, Electrical system. Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. The following software enhancements are available:Harsh garage shift engagements in to either reverse or drive resulting in excessive shift bump. While in hill descent control, utilizing Electronic Range Select (ERS) buttons to modulate speed, the ERS buttons give a lower or higher gear…
• 10220110Nov 26, 2019Body and structure. Noise From A-Pillar or Floor Area During Turns or Body Movement This bulletin involves inspecting and replacing the A-Pillar body mounts if needed. The customer may describe popping or cracking noises heard around the front floor or A-Pillar area, while turning left or right (during a lateral movement).
• 10169258Nov 26, 2019Body and structure. Noise From A-Pillar or Floor Area During Turns or Body Movement This bulletin involves inspecting and replacing the A-Pillar body mounts if needed. The customer may describe popping or cracking noises heard around the front floor or A-Pillar area, while turning left or right (during a lateral movement).
• 10220102Nov 20, 2019Tires, Equipment. Enable Tire Fill Alert This bulletin involves a vehicle reconfiguration for proper operation of the Tire Fill Assist feature. The customer may notice:Tire Fill Alert or Selectable Tire Fill Alert does not work.
• 10220101Nov 20, 2019Body and structure. Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
• 10220099Nov 20, 2019Body and structure. Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
• 10220098Nov 20, 2019Visibility (wipers, defrost, mirrors). Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
• 10220097Nov 20, 2019Body and structure, Equipment. Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
• 10169250Nov 20, 2019Tires. Enable Tire Fill Alert This bulletin involves a vehicle reconfiguration for proper operation of the Tire Fill Assist feature. The customer may notice:Tire Fill Alert or Selectable Tire Fill Alert does not work.
• 10169249Nov 20, 2019Body and structure, Equipment. Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
• 10169246Nov 20, 2019Visibility (wipers, defrost, mirrors). Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
• 10220095Nov 16, 2019Equipment, Tires. Enable Tire Fill Alert This bulletin involves a vehicle reconfiguration for proper operation of the Tire Fill Assist feature. The customer may notice:Tire Fill Alert or Selectable Tire Fill Alert does not work.
• 10169243Nov 16, 2019Tires. Enable Tire Fill Alert This bulletin involves a vehicle reconfiguration for proper operation of the Tire Fill Assist feature. The customer may notice:Tire Fill Alert or Selectable Tire Fill Alert does not work.
• 10220003Nov 13, 2019Fuel system. A/C LINES RAM HD/CC. For AC Refrigerant Low pressure, AC blows warm, Not Cold, not cold enough, there is an investigation for a low charge on the HVAC diagnosis.
• 10220000Nov 13, 2019Visibility (wipers, defrost, mirrors), Brakes, Back-over prevention (rear…. WINDSHIELD For concern of rear view mirror loose or fell off, inspect mirror button. If the mirror button detatched from the winshield, please follow the normal repair process and take pictures of the button and the winshield trademark and email to: Diego Estrada - [email protected] to send the mirror button to the engineering team for analysis If you happen to replace the windshield please send it to him…
• 10169151Nov 13, 2019Equipment. A/C LINES RAM HD/CC. For AC Refrigerant Low pressure, AC blows warm, Not Cold, not cold enough, there is an investigation for a low charge on the HVAC diagnosis.
• 10169148Nov 13, 2019Back-over prevention (rear camera), Equipment, Visibility (wipers, defrost…. WINDSHIELD For concern of rear view mirror loose or fell off, inspect mirror button. If the mirror button detatched from the winshield, please follow the normal repair process and take pictures of the button and the winshield trademark and email to: Diego Estrada - [email protected] to send the mirror button to the engineering team for analysis If you happen to replace the windshield please send it to him…
• 10220061Nov 6, 2019Engine cooling, Electrical system. Fast Feedback Program - 6.7L Cummins Engine - 2019 HD Ram - All Models (Rev. B)
• 10169209Nov 6, 2019Engine. Fast Feedback Program - 6.7L Cummins Engine - 2019 HD Ram - All Models (Rev. B)
• 10220071Nov 1, 2019Engine cooling. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10169219Nov 1, 2019Engine, Fuel system. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10168390Oct 23, 2019Suspension, Electrical system. MODULE, Air Suspension, [SEB] For replacement of Air Suspension Control Module (ASCM) due to the following DTCs, please contact Santiago De La Rosa to aid in root-cause prior to repair at (248) 635-0819 or [email protected] U0132 (Loss of Comm) U0421 (Implausible Data) C220C (Software Supervision) C15DE-72 (Exhaust Solenoid Actuator Stuck Open) If no response in 15 minutes, proceed with repair.
• 10168389Oct 23, 2019Transmission and drivetrain. BRACKET, Gearshift For concern of shifter stuck in Park, please call Zach Luetzen at (832) 372-6116 prior to replair. If no response in 15 minutes, proceed with repair.
• 10168472Oct 22, 2019Transmission and drivetrain, Electrical system. Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following DiagnosticTrouble Code (DTC) has been set:P0456 - EVAP System Small Leak. In addition, the customer may notice one or more of the following…
• 10168471Oct 22, 2019Transmission and drivetrain, Equipment, Electrical system. Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Engine Control Module/Powertrain Control Module (ECM/PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0421-00 - Catalyst 1…
• 10168388Oct 17, 2019Fuel system, Transmission and drivetrain. SEAL, Input If looking to replace stubshaft due to ATX fluid leaking, do not replace PTU seals. None of the seals from the PTU side will need to be replaced whenever the ATX stubshaft is replaced, even though V-seal (68408748A$) is in direct contact with the stubshaft, it will not avoid grease/oil leakage from transmission side. PTU V-seals are intended to act as a dust cover for stubshaft - PTU input shaft spline…
• 10168383Oct 11, 2019Back-over prevention (rear camera), Electrical system. CAMERA, Forward Facing, [XAK] / Video Control Processor For DTC B2286-00 - Calibration not learned/Lost calibration set by the Central Vision Processing Module (CVPM), DO NOT try to run a service calibration routine before replacing the part. Otherwise, the historical environmental data will be erased. Please contact one of the following: Sam Tkac at (248) 821-7819 Bing Guo at (248) 500-7355 If no response in 15…
• 10168381Oct 11, 2019Visibility (wipers, defrost, mirrors). PUMP, Washer, Windshield For pump leak concerns, if a leak is verified from the pump, without removing the pump, please contact the following to send the complete assembly back: Alan Leon at (248) 245-8049 or Kevin Murphree (248) 613-3417 If no response in 15 minutes, proceed with repair.
• 10168379Oct 11, 2019Seat belts. SEAT BELT, Front (RT / LT) Prior to replacing this part take pictures of the conector area at the harness and send to [email protected]. Please contact the following to return parts back to the Quality Engineering Center (QEC): [email protected] (248) 202-5341.
• 10168376Oct 2, 2019Engine cooling. MASTER CYLINDER, Brake Prior to replacing master cylinder, please call Paul Kuehl at (248) 535 -7013 and/or Tim Parks at (248) 202-0919. If no response in 15 minutes, proceed with repair.
• 10166601Aug 29, 2019Electrical system, Back-over prevention (rear camera), Equipment. Radio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.24. Customers may experience one or more of the following: Green horizontal lines on back up display, in reverse (If this is the customer concern use camera LOP 18-60-02-W2, on DT and JL vehicles only). Ghost Touch, features, modes and App?s changing without drivers input. Speaker pop noise when using Bluetooth…
• 10166549Aug 28, 2019Engine cooling, Engine. RETAINER, Crankshaft Rear Oil Seal Oil leak from rear engine seal retainer or windage tray/gasket Check for other sources of leaks using dye such as gallery plugs, camshaft cup plug at rear of engine, rear of engine valley for possible MDS solenoid, VVT solenoid, block porosity or transmission leaks. If another source of the leak was identified, proceed with the appropriate repairs.
• 10166545Aug 28, 2019Electrical system, Equipment. CENTER STACK, Upper (Disassociated Display 8.4" with ICS Bezel) For concern of a "Yellow Band" on the center stack display, swapping the radio or display will NOT resolve the issue. The issue will be corrected in an upcoming radio software available by end of Q3. The temporary fix is to perform a vehicle sleep cycle.
• 10166591Aug 23, 2019Body and structure, Equipment. RamBox Applique Separation/Delamination This bulletin involves inspecting and possibly removing, installing new tape and re-installing one or both of the RamBox appliques. Customers may comment on the following: One or both of the RamBox appliques are separating/delaminating from the RamBox doors.
• 10179893Aug 21, 2019Steering, Suspension. Pro Comp Performance Suspension has found instances on the 2019 Ram 2500 4WD that the drag link cannot be adjusted short enough to center the steering wheel. If you are experiencing this scenario, this TSB advises a corrective action to get the vehicle aligned properly.
• 10166537Aug 7, 2019Equipment. RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
• 10166535Aug 7, 2019Engine. SEAL, Crankshaft Oil, Front Front crankshaft oil seal leak: For concern of front crankshaft seal leak please send an email to [email protected] with VIN, Mileage, Photos and indicate where the leak is identified using dye such as: 1. Leak between the outer diameter of the seal to front cover? 2. Leak between the seal and damper 3. Leak through the damper bolt This will help in determining root cause and…
• 10166575Aug 1, 2019Suspension. Flash: Air Suspension Control Module (ASCM) Updates This bulletin involves reprogramming the ASCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following DTCs have been set:C220C-48 - Active Suspension Module Internal-Supervision Software Failure. C211B-92 - Ignition Run/Start…
• 10166574Aug 1, 2019Transmission and drivetrain, Electrical system. Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. The following software enhancements are available:Coast-down downshift improvements for 4-3 and 3-2. Garage shift delay improvements. Wide Open Throttle (WOT) in tow/haul mode. Corrects hill descent and Electronic Range Select (ERS) interaction.
• 10162509May 30, 2019Brakes. PadKit- Front Disc Brake
• 10162508May 30, 2019Brakes. PadKit- Front Disc Brake
• 10162513May 29, 2019Equipment. Warranty Operations Newsletter ? Volume 5, Issue 5
• 10162507May 29, 2019Equipment. Actuator-Multiaitr
• 10162506May 29, 2019Equipment. Bin- Storage
• 10162505May 29, 2019Equipment. Mat Kit- Floor Front
• 10162521May 22, 2019Equipment. Safety Recall V47 / NHTSA 19V-325 Backlite Glass Parts Ordering Information
• 10162504May 22, 2019Equipment, Body and structure. Latch- Front Door

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