2014 Ram 5500 Technical Service Bulletins

355 technical service bulletins (TSBs) are on record for the 2014 Ram 5500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10162498May 20, 2019Engine, Equipment. Head-Cylinder
• 10162497May 20, 2019Engine. Head-Cylinder
• 10162520May 17, 2019Equipment, Engine. Vehicles Eligible For CSN U07 And V08, V11 or V16 Important Update To U07 Dealer Instructions
• 10162496May 17, 2019Fuel system. Tube- Fuel Filler
• 10162495May 16, 2019Equipment, Engine. Engine Oil- OW20
• 10162494May 15, 2019Fuel system. Tube- Fuel Filler
• 10162477May 15, 2019Engine, Equipment. ADAPTER, Engine Oil Filter (Pentastar V6) Engineering is seeking information regarding OFA leaks. Questions/info can be directed to: Bob Jackson (248) 944-0466 - [email protected] Ron Dallison (248-292-9510) [email protected] Joe Lovell (734) 309-6467 - [email protected] If no response in 15 minutes, proceed with repair.
• 10162493May 14, 2019Engine. Engine Oil- OW20
• 10162492May 10, 2019Lane departure. Module-Parking Assist
• 10162491May 10, 2019Equipment. Outlet- Air conditioning & heater
• 10162490May 8, 2019Engine cooling. Tailpipe - exhaust
• 10162489May 7, 2019Body and structure. Panel Assembly-Door Trim
• 10162488May 7, 2019Equipment. Power distribution center - intelligent power
• 10162487May 7, 2019Transmission and drivetrain. Transmission ? With Torque Converter
• 10162486May 6, 2019Body and structure. FASCIA - REAR
• 10162511May 1, 2019Equipment. Warranty Operations Newsletter Volume 5, Issue 4
• 10162485May 1, 2019Electrical system. Ash receiver - instrument panel
• 10139588May 31, 2018Equipment, Transmission and drivetrain. Job aid - If you have a suspected TC shudder/vibration, check the Interactive Network for Service Bulletins for the vehicle you are working on. A test-drive snap shot may help you isolate the source of the issue.
• 10217461Nov 29, 2017Electrical system. Intake Grid Heater, Grid Heater Relay 2012 - 2016 6.7L Cummins engines with Intake Heater issues or DTC P2609 and P0542, please replace the Intake Heater Grid and Relay as a set. 68210071A$ (heater grid) and 05187880A$ (relay). Inspect electrical cable between the heater grid and relay for signs of possible overheating. Replace cable as necessary.
• 10216280Nov 29, 2017Electrical system, Visibility (wipers, defrost, mirrors). Intake Grid Heater, Grid Heater Relay 2012 - 2016 6.7L Cummins engines with Intake Heater issues or DTC P2609 and P0542, please replace the Intake Heater Grid and Relay as a set. 68210071A$ (heater grid) and 05187880A$ (relay). Inspect electrical cable between the heater grid and relay for signs of possible overheating. Replace cable as necessary.
• 10220474Nov 16, 2017Equipment. USB Charging port.
• 10191445Nov 16, 2017Electrical system. USB Charging port.
• 10121754Sep 27, 2017Engine cooling. 3.2L - 3.6L Cylinder Head Assy Multiple cylinder head replacement. If a cylinder head is replaced on a vehicle more than 1 time for any reason, please call any of the following people. First: Joe Lovell - Cell (734) 309-6467 [email protected] Second: Kevin Refalo - Cell (248) 260-0738 [email protected] If no response in 15 minutes, proceed with repair.
• 10224737Aug 10, 2017Electrical system, Back-over prevention (rear camera), Brakes, Seat belts. This bulletin involves inspecting and updating the radio software, if required. A customer may experience one or more of the following conditions. Navigation Failed? message is displayed. Navigation is inoperative or inaccurate. CD player will not play songs and/or locks up the radio. Clock will not automatically update to local time. Clock may be off by several hours. (RA3 Only). HVAC temperature out of sync with…
• 10224685Aug 2, 2017Electrical system, Transmission and drivetrain, Engine cooling, Back-over…. Turbocharger, Turbo Speed Sensor, Turbo Gaskets and Seals 1. Do Not Replace Turbocharger for Exhaust Brake Operation Complaints. Do not replace the turbocharger for complaints of exhaust brake operating when the Exhaust Brake switch is off. Replacing the turbocharger will not address these complaints. Update the PCM with the new software version to correct this issue. 2. Turbo Speed Sensor is Now Serviceable.
• 10219836Jun 21, 2017Engine cooling. Oil Pan 2012-2017 Cummins engines with oil pan leaks, please inspect the shallow area of the oil pan for cracks. If cracks are found, please replace as necessary. Cracks are typically found above the cross member area. Please contact Chad Eichbrecht at cell (248) 309-2695 to arrange for part return or email [email protected] If you do not receive a response within 15 minutes, please proceed with normal…
• 10138861Jun 21, 2017Engine cooling. Oil Pan 2012-2017 Cummins engines with oil pan leaks, please inspect the shallow area of the oil pan for cracks. If cracks are found, please replace as necessary. Cracks are typically found above the cross member area. Please contact Chad Eichbrecht at cell (248) 309-2695 to arrange for part return or email [email protected] If you do not receive a response within 15 minutes, please proceed with normal…
• 10219830Jun 7, 2017Visibility (wipers, defrost, mirrors). Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248)…
• 10140015Mar 31, 2017Equipment. Shop Certification Program Guidelines
• 10140010Mar 29, 2017Equipment, Body and structure. Cover - Roof Rack Youhave been identified aseither having stock,or have stock in transit toyour dealership. Please return allsuspect stock of part numbers:68212041AC,68141170AC,55112738AA.See attachmentsfor identifying suspect material. Please return suspect partsback toyour facing depot using Return Code 02,before 19April,2017.
• 10140009Mar 29, 2017Fuel system. Housing Assy - Fuel Filler Door Youhave been identified aseither having stock,or have stock in transit toyour dealership. Please return allsuspect stock of part numbers:68148794AH,68148794AF,68148794AD,68156453AH,68156453AF, 68156453AD,68161542AE,68161542AD.See attachment for identifying suspect material. Please return suspect partsback toyour facing depot using Return Code 02,before 19April,2017.
• 10140008Mar 29, 2017Seats, Equipment. Recliner - Stow and Go: Return Youhave been identified aseither having stock,or have stock in transit toyour dealership. Please return allstock of following part numbers:68241568AB,68241568AC,68241569AB,68241569AC, 68241570AB,68241571A.Replacement part numbersare 68241568AD,68241569AD,68241570AD,68241571AD, which are in stock and available. Please return suspect partsback toyour facing depot using Return Code…
• 10139997Mar 29, 2017Equipment. Park Assist Sensor 1) Active or Stored DTC of Signal Shape / Waveform Failure fault: B128E-25, B128F-25, B1290-25, B1291-25, B1292-25, B1293-25, B1295-25, B1296-25, B1297-25, and/or B1298-25, check for snow/mud/ice/obstruction and clean the Sensors, both front and back (behind bumper) of sensor.
• 10140007Mar 27, 2017Interior lighting, Equipment. Molding Assy ?Frt door day light opening Rt/Lt: Return You have been identified as either having stock, or have stock in transit to your dealership. Please return all suspect stock of following part numbers: 57010364AI, 57010365AI, 57010504AJ, 57010505AJ, 68224368AB, 68224369AB. Please return suspect parts back to your facing depot using Return Code 02, before 17 April, 2017.
• 10140006Mar 27, 2017Engine, Engine cooling. 04627694AA Purge Control - Valve You have been identified as either having stock, or have stock in transit to your dealership. Suspect stock of part number: 04627694AA must be returned. See attached for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 17 April, 2017.
• 10140014Mar 22, 2017Equipment. Vehicle Restriction Program - Cummins Enhanced Customer Satisfaction (ECS)
• 10140005Mar 21, 2017Visibility (wipers, defrost, mirrors). 55395241AG Weatherseal - Windshield to Cowl Please return allstock of following part numbers:55395241AG,55395241AE.Replacement ispart number 55395241AH which isin stock and available. Please return suspect partsback toyour facing depot using Return Code 02,before 12April,2017
• 10140013Mar 17, 2017Equipment. Essential Flash Management
• 10140004Mar 17, 2017Latches, locks and linkages, Body and structure. 04589131AG, 04589243AG - Inspect and Return: Liftgate - Latch Assy You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 04589131AG, 04589243AG . See attachments for identifying suspect stock. Replacement part can be obtained by reordering the same part number. Please return suspect parts back to your facing depot using Return Code…
• 10217521Mar 15, 2017Fuel system. Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 [email protected], or Joe Lovell (734) 309-6467 [email protected] before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump…
• 10217520Mar 15, 2017Engine cooling. Gasket, Rocker Cover If you are replacing this gasket for an oil leak, please call Steve Alvarado @ (866) 799-1695 ext: 4720271 to arrange for Fastrac shipper
• 10139989Mar 15, 2017Engine cooling. Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 [email protected], or Joe Lovell (734) 309-6467 [email protected] before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump…
• 10139988Mar 15, 2017Engine cooling. Gasket, Rocker Cover If you are replacing this gasket for an oil leak, please call Steve Alvarado @ (866) 799-1695 ext: 4720271 to arrange for Fastrac shipper
• 10140003Mar 14, 2017Electrical system. R4801865AC Alternator Assy - 220 Amp You have been identified as either having stock, or have stock in transit to your dealership. Please return all stock of part number R4801865AC. Replacement is part number 04801865AE which is in stock and available. Please return suspect parts back to your facing depot using Return Code 02, before 04 April, 2017.
• 10139978Mar 8, 2017Seat belts. Restraints Remove I-Sheet from packaging. Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10140011Mar 1, 2017Visibility (wipers, defrost, mirrors). DAPAP Requirements - Addition of Exterior Mirrors (Rev. A)
• 10139985Mar 1, 2017Seat belts. Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10223828Sep 14, 2016Electrical system, Equipment. Flash: Radio Frequency Hub Module (RFHM) Enhancement This bulletin involves reprogramming the RFHM module with the latest available software. Customers may describe the instrument cluster is illuminating by itself after the ignition has been off for an extended period of time (10 minutes or more).
• 10223855Sep 7, 2016Visibility (wipers, defrost, mirrors). Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform the this inspection. Inspect the sensor for a fluid coating on the sensor pins. Orange colored rain repellant can cause this fluid build-up. Clean the pins, drain the reservoir, and fill with Mopar approved washer fluid. Check to determine if the issue has…
• 10223854Sep 7, 2016Engine cooling. Service - Four Piece Oil Pan Gasket All Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only. Installation: 1. Clean the oil pan T-joints.~ 2. Fill the T-joint between the pan rail/gear housing and pan rail/rear seal retainer with sealant. Use Mopar® Silicone Rubber Adhesive Sealant or…

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