2019 Ram Promaster Technical Service Bulletins

246 technical service bulletins (TSBs) are on record for the 2019 Ram Promaster. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10220590Feb 2, 2021Body and structure. Split/Crack of Metal Body Side Door Check Strap This bulletin involves retrofitting the door check strap mounting on the body side. The customer may notice a metal split or crack on the body side on either the driver or passenger side of the door check strap area
• 10188794Feb 2, 2021Body and structure. Split/Crack of Metal Body Side Door Check Strap This bulletin involves retrofitting the door check strap mounting on the body side. The customer may notice a metal split or crack on the body side on either the driver or passenger side of the door check strap area
• 10215888Jan 21, 2021Electrical system, Equipment. Key Cannot Be Removed From Ignition
• 10187067Jan 21, 2021Equipment. Key Cannot Be Removed From Ignition
• 10224001Nov 18, 2020Transmission and drivetrain. Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE, AND MUST BE REPLACED, AND PROPERLY TORQUED TO 105 NM.
• 10184678Nov 18, 2020Transmission and drivetrain, Equipment. Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE, AND MUST BE REPLACED, AND PROPERLY TORQUED TO 105 NM.
• 10184378Nov 18, 2020Equipment, Engine cooling, Transmission and drivetrain. Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE, AND MUST BE REPLACED, AND PROPERLY TORQUED TO 105 NM.
• 10223882Oct 7, 2020Body and structure. HANDLE, Sliding Door, With Cable (External) For a concern of broken external handle on the latch cable attachment, please review opening effort and inspect latch cable routing and take pictures of the latch cable routing and inner side of the handle before removing the broken handle. Please contact FCA Redacted Content to setup part return for analysis If no response in 15 minutes, proceed with repair. Please send…
• 10182993Oct 7, 2020Latches, locks and linkages, Equipment. HANDLE, Sliding Door, With Cable (External) For a concern of broken external handle on the latch cable attachment, please review opening effort and inspect latch cable routing and take pictures of the latch cable routing and inner side of the handle before removing the broken handle. Please contact FCA Redacted Content to setup part return for analysis If no response in 15 minutes, proceed with repair. Please send…
• 10221899Aug 29, 2020Brakes. Flash: Anti-lock Brake System (ABS) Module Updates This bulletin involves reprogramming the ABS module with the latest available software. The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs):P0731 - Gear Ratio Error In 1st. P0732 - Gear Ratio Error In 2nd. P083B - LC Pressure…
• 10221844Aug 29, 2020Brakes, Electrical system. ABS And Cluster Warning Lights Intermittently Illuminate. Multiple CAN B Faults
• 10180289Aug 29, 2020Brakes, Electrical system, Equipment. Flash: Anti-lock Brake System (ABS) Module Updates This bulletin involves reprogramming the ABS module with the latest available software. The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs):P0731 - Gear Ratio Error In 1st. P0732 - Gear Ratio Error In 2nd. P083B - LC Pressure…
• 10180234Aug 29, 2020Electrical system, Brakes. ABS And Cluster Warning Lights Intermittently Illuminate. Multiple CAN B Faults
• 10221831Aug 19, 2020Electrical system, Transmission and drivetrain. (Revision A) No Start No Crank ? Starter Will Not Engage And There Are No Related Codes Or Concerns
• 10221788Aug 19, 2020Transmission and drivetrain. Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE, AND MUST BE REPLACED, AND PROPERLY TORQUED TO 105 NM.
• 10221787Aug 19, 2020Equipment. USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android…
• 10180221Aug 19, 2020Transmission and drivetrain, Electrical system, Engine. (Revision A) No Start No Crank ? Starter Will Not Engage And There Are No Related Codes Or Concerns
• 10180178Aug 19, 2020Engine, Transmission and drivetrain, Suspension, Equipment. Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE, AND MUST BE REPLACED, AND PROPERLY TORQUED TO 105 NM.
• 10180177Aug 19, 2020Equipment. USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android…
• 10229285Jul 3, 2020Equipment. Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
• 10221715Jul 3, 2020Equipment. Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
• 10178642Jul 3, 2020Equipment, Electrical system. Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
• 10223559Jun 30, 2020Lane departure. Blind Spot Or Park Assist Warnings, False Activation
• 10177504Jun 30, 2020Electrical system. Blind Spot Or Park Assist Warnings, False Activation
• 10223551Jun 19, 2020Electrical system, Transmission and drivetrain. Engine Surge Feel and/or Diagnostic Trouble Code P0299 ? Turbo Underboost Condition After Updating The Powertrain Control Module (PCM) Software. (ETL, ETM, ETN Engines)
• 10223562Jun 3, 2020Engine cooling. Fast Feedback Program - 6.7L Cummins Engine - 2019 & 2020 HD Ram & 6.7L Cummins Diesel Engine Control Module (ECM) - 2018 Ram- All Models (Rev. E)
• 10177471Jun 3, 2020Equipment. VP2R Radio Clock Not Keeping Time
• 10223574Jun 2, 2020Transmission and drivetrain. Transmission Case Oil Leak This bulletin involves tightening the lower transmission bolts to updated torque specifications to possibly eliminate a leak at the case split line of the transmission. Customers may notice (possibly transmission) fluid leaking on the ground from the left front of the vehicle.
• 10176476May 20, 2020Engine, Transmission and drivetrain. Remanufactured Transmission Assembly 1. All Promaster (VF) 3.6L/62TE equipped vehicles: a) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) must be replaced as they are one-time usage. b) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket…
• 10176558May 18, 2020Equipment. Repair Eligibility For Ram Promaster Recalls BusinessLink Dealers Only
• 10176531May 12, 2020Fuel system, Equipment, Engine cooling. Oil Leak From The Front Timing Gear Housing Gasket. (Note: ETL, ETK, ETM, ETN Diesel Engines)
• 10175743Apr 30, 2020Equipment, Body and structure. Disinfectant Solution Recommended for COVID-19
• 10175735Apr 22, 2020Equipment, Electrical system. Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
• 10175733Apr 21, 2020Fuel system. Possible Driveability Issues due to the Winter-Blend Fuel into the Warmer Season
• 10175674Apr 17, 2020Steering. Hands On Steering Wheel Message In EVIC
• 10175615Apr 8, 2020Steering, Transmission and drivetrain. PUMP, Power Steering For concern of degraded or loss of power steering assist For US & Canadian Dealers, please email VIN, dealer code, dealer contact info, mileage, picture of steering oil level in resevoir and picture of oil leak in the steering system if present to: FCA Redacted Content For Mexican Dealers, please call FCA Redacted Content at FCA Redacted Content If not response in 15 minutes, proceed with repair.
• 10175554Mar 11, 2020Air bags, Vehicle speed control, Body and structure. Split/Crack of Metal Body Side Door Check Strap This bulletin involves retrofitting the door check strap mounting on the body side. The customer may notice a metal split or crack on the body side on either the driver or passenger side of the door check strap areaFig. 1.Check Strap Area Cracking
• 10175430Mar 11, 2020Engine cooling. RADIATOR, Engine Cooling For radiator leak concerns, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair. Please email VIN, dealer code, mileage and picture of the leak to: FCA Redacted Content; FCA Redacted Content
• 10175141Mar 11, 2020Body and structure. Split/Crack of Metal Body Side Door Check Strap This bulletin involves retrofitting the door check strap mounting on the body side. The customer may notice a metal split or crack on the body side on either the driver or passenger side of the door check strap areaFig. 1.Check Strap Area Cracking
• 10175018Mar 11, 2020Engine cooling. RADIATOR, Engine Cooling For radiator leak concerns, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair. Please email VIN, dealer code, mileage and picture of the leak to: FCA Redacted Content; FCA Redacted Content
• 10174221Mar 11, 2020Body and structure. Split/Crack of Metal Body Side Door Check Strap This bulletin involves retrofitting the door check strap mounting on the body side. The customer may notice a metal split or crack on the body side on either the driver or passenger side of the door check strap areaFig. 1.Check Strap Area Cracking
• 10174098Mar 11, 2020Engine cooling. RADIATOR, Engine Cooling For radiator leak concerns, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair. Please email VIN, dealer code, mileage and picture of the leak to: FCA Redacted Content; FCA Redacted Content
• 10173328Feb 26, 2020Electrical system, Equipment. Key Programming, Security Pin Request, Pin Invalid
• 10173273Feb 12, 2020Electrical system. DETECTOR, Evaporative System Integrity Module (ESIM) Before replacing this part, please call FCA Redacted Content. For Mexican Dealers, please call FCA Redacted Content. If no response in 15 minutes, proceed with repair.
• 10173305Feb 6, 2020Equipment. Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup Or Freeze.
• 10220009Nov 27, 2019Transmission and drivetrain. SHAFT, Axle Half, Left/Right If you are working on a Ram ProMaster with a Noisy, Leaking, or Damaged Front Halfshaft/CV Boot, please take a picture of the damage on shaft, ideally prior to removal, and contact Dennis Battle at (734) 231-1540 to have the part returned to FCA via FasTrack. If no response in 15 minutes, proceed with repair.
• 10169157Nov 27, 2019Equipment, Transmission and drivetrain. SHAFT, Axle Half, Left/Right If you are working on a Ram ProMaster with a Noisy, Leaking, or Damaged Front Halfshaft/CV Boot, please take a picture of the damage on shaft, ideally prior to removal, and contact Dennis Battle at (734) 231-1540 to have the part returned to FCA via FasTrack. If no response in 15 minutes, proceed with repair.
• 10220101Nov 20, 2019Body and structure. Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
• 10220099Nov 20, 2019Body and structure. Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
• 10220098Nov 20, 2019Visibility (wipers, defrost, mirrors). Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.

← All problems reported for the 2019 Ram Promaster