2016 Subaru Crosstrek Technical Service Bulletins

353 technical service bulletins (TSBs) are on record for the 2016 Subaru Crosstrek. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10117545Aug 2, 2017Body and structure. This bulletin provides a procedure for replacement of the black foam rubber insulating cushions for the roof rails. In rare cases, the cushion(s) may come loose and begin to protrude from under the roof rails where they contact the body.
• 10117533Jun 28, 2017Exterior lighting. This Service Information bulletin announces a production method change to the rear combination lamp assembly. The application procedure of the anti-fog coating was changed to prevent a customer concern of visible drip marks (or streaks) appearing on the inside of the lamp lens.
• 10117528Jun 26, 2017Engine cooling. This bulletin outlines design changes made to the upper oil pan assembly on FA and FB engines used on the models listed above. There have been isolated cases where the sealer used between the upper oil pan and the crankcase has become displaced resulting in engine oil seepage. Revisions made to the upper oil pan casting: * The mating flange thickness of the casting in the area identified as the cause for the…
• 10117532Jun 22, 2017Equipment. Models with SRVD Only. This bulletin provides revised diagnostic and repair procedures to address DTC B2327 for the Subaru Rear Vehicle Detection (SRVD), Blind-Spot Detection (BSD) and Rear Cross Traffic Alert (RCTA) system on the applicable models listed above. Under very specific (rare) conditions, the radar function of the SRVD system may experience a communication error and cause the SRVD warning lamp to…
• 10117529Jun 15, 2017Engine, Engine cooling. This Service Information bulletin announces a material change to the engine accessory drive / v-belt made to address customer concerns of a slipping belt (squeal or chirping) sound.
• 10117530Jun 6, 2017Exterior lighting. This bulletin announces a design change to the brake light switch (BLS) to reduce the possibility of improper illumination of the ABS and/or VDC warning lamp. In the event a product containing silicone is used to lubricate the BLS or for other purposes in the area around the switch, a non-conductive coating may develop over time on the internal electrical contacts and affect operation of the switch.
• 10192928May 30, 2017Transmission and drivetrain. This bulletin provides a diagnostic procedure along with Transmission Control Module (TCM) reprogramming files to address isolated customer concerns of a ?bump? feeling from the CVT. The bump feeling has been reported to occur after the CVT is fully up to operating temperature, in Drive and with the engine at idle.
• 10111085Apr 25, 2017Electrical system. ONLY 2016-2017MY: Those Models equipped with STARLINK Telematics. Provisioning is the process by which the DCM receives the subscription request and activates the related DCM features requested as outlined in the specific subscription contract. If provisioning is not successful then the DCM may remain in an inactive state and the requested services may not be activated for the customer. Field investigation has…
• 10111083Mar 31, 2017Electrical system, Equipment. This bulletin announces new reprogramming file availability and the software installation procedure to address additional operational concerns received from the field and listed below involving "Gen 2" F10 Navigation and Display Audio units with 7" display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto a flash drive for audio unit installation.
• 10111074Mar 10, 2017Engine cooling. This bulletin outlines design changes made to the upper oil pan assembly on FA and FB engines used on the models listed above. There have been isolated cases where the sealer used between the upper oil pan and the crankcase has become displaced resulting in engine oil seepage.
• 10111067Dec 16, 2016Fuel system. This Service Information bulletin announces a change to the shape of the rubber cap used on the flange nuts securing the sub-level sending unit to the fuel tank. In addition, two of the caps are now used in production instead of only one. This change was made to enhance productivity during vehicle assembly.
• 10121001Nov 30, 2016Equipment. This bulletin announces a design change to the USB connector inside the USB-AUX unit to address customer concerns of the USB cable becoming stuck and / or difficult to remove.
• 10121000Nov 29, 2016Equipment. USB Device Not Recognized on Fujitsu-Ten (F10) 7? Display Navigation and Display Audio Units. This bulletin announces availability of a new auxiliary USB unit to address customer concerns where the 7? Display Audio or Audio Navigation head unit will not recognize USB devices connected via the auxiliary unit.
• 10121005Nov 21, 2016Equipment. This bulletin announces new reprogramming file availability and the software installation procedure to address additional operational concerns received from the field and listed below involving ?Gen 2? F10 Navigation and Display Audio units with 7? display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto a flash drive for audio unit installation.
• 10121002Nov 21, 2016Equipment. IMPORTANT NOTE: Due to the extensive revisions made to the information originally contained in this bulletin, a new bulletin, 15-205-16 has been issued. Please refer to this new bulletin for the latest information regarding this condition.
• 10120997Nov 16, 2016Equipment. The purpose of this bulletin is to provide replacement key and immobilizer information along with an overview of the Subaru Lock Information web-site.
• 10120991Nov 8, 2016Equipment, Body and structure. This bulletin announces a design change to the front speaker grille. The new grilles have increased retention capabilities to address customer concerns of a loose fit.
• 10131647Sep 30, 2016Equipment. The purpose of this bulletin is to provide replacement key and immobilizer information along with an overview of the Subaru Lock Information web-site.
• 10131639Sep 20, 2016Visibility (wipers, defrost, mirrors). This bulletin announces a change to the procedure used in production of the rear door glass assembly. The bottom edge of the door glass is pressed into a metal channel lined with rubber. The channel attaches the door glass assembly to the window regulator. In below-freezing temperature conditions, water freezing in the channel combined with the door glass sticking to the door weatherstrip can increase chance of the…
• 10111101Jul 28, 2016Seats. All Models Listed with Seat Lifter Feature. This bulletin provides a procedure to address a customer reported cosmetic condition of surface rust appearing on the inner seat cushion frame of the front seat assemblies.
• 10111092Jul 13, 2016Equipment, Electrical system. TSB: Only those models equipped with Starlink Telematics. Data Communication Module (DCM) Procedures for Provisioning Failure, Inspection / Repair. VERY IMPORTANT: This procedure applies to vehicles with VINs shared with your retailer as leads through the STARLINK Notifications Dashboard found on Subarunet (see example below) which indicate a possible concern with the activation status of the SUBARU STARLINK Safety…
• 10111091Jul 11, 2016Transmission and drivetrain. TSB: All Models Equipped with CVT Transmissions. This Service Information bulletin provides a new flow chart and additional diagnostic tools to assist Technicians with troubleshooting DTC P0841- SECONDARY OIL PRESSURE SENSOR PERFORMANCE.
• 10111103Jul 8, 2016Electrical system, Equipment. This bulletin announces reprogramming file availability and the software installation procedure to address a group of operational concerns received from the field listed below involving "Gen 2" F10 Navigation and Display Audio units with 7" display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto a flash drive for audio unit installation. It is…
• 10120977Jun 24, 2016Exterior lighting, Brakes. (ALL EXCEPT Hybrid Models) REVISED This bulletin announces a design change to the brake light switch (BLS) to reduce the possibility of improper illumination of the ABS and/or VDC warning lamp. In the event a product containing silicone is used to lubricate the BLS or for other purposes in the area around the switch, a non-conductive coating may develop over time on the internal electrical contacts and affect…
• 10120981Jun 22, 2016Electrical system, Equipment. Revised TSB: This bulletin announces reprogramming file availability and the software installation procedure to address a group of operational concerns received from the field listed below involving ?Gen 2? F10 Navigation and Display Audio units with 7? display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto a flash drive for audio unit installation.
• 10120975Jun 14, 2016Engine cooling, Transmission and drivetrain, Electrical system. This bulletin announces the availability of a new Air Conditioning compressor / clutch assembly to address customer concerns of the system not operating. Electrical windings located inside the clutch assembly have been changed to eliminate the condition. The service procedure will involve replacement of the A/C compressor and clutch as a complete assembly.
• 10120971Jun 7, 2016Equipment, Body and structure. This Service Information bulletin announces a design change to the retractable portion of the tonneau cover made to address customer concerns of the cover retracting on its own while driving on rough roads. The shape and length (an additional 1mm) of the stoppers on both ends of the brace which secure the cover when in use have been changed as shown in the illustration below.
• 10139508May 18, 2016Equipment. This bulletin provides information to help diagnose and address different conditions relating to customer concerns which may arise when operating the new-generation ?Gen 2? and ?Gen 2.1? F10 Navigation and Display Audio systems.
• 10139476May 5, 2016Equipment, Electrical system. This bulletin announces reprogramming file availability and the software installation procedure to address a group of operational concerns received from the field and listed below involving the Clarion Display Audio unit with 6.2? display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto a flash drive for audio unit installation.
• 10139447May 2, 2016Equipment. This bulletin announces reprogramming file availability and the software installation procedure to address a group of operational concerns received from the field listed below involving ?Gen 2? F10 Navigation and Display Audio units with 7? display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto a flash drive for audio unit installation. It is…
• 10140511Apr 28, 2016Electrical system, Equipment. This Service Information bulletin provides IMPORTANT information regarding diagnosis and replacement (when applicable) of the STARLINK Telematics Data Communication Module (DCM) along with a new claim submission requirement.
• 10140529Apr 27, 2016Equipment. Reminder: Only those vehicles with Telematics. On Friday, April 15, 2016, a letter will be sent out to a select group of customers regarding their current SUBARU STARLINK subscription. The letter will inform the customer that their services may not be active. In an effort to provide a resolution for these customers, SOA is recommending they bring their vehicle to a Retailer for inspection and repair.
• 10140521Apr 25, 2016Equipment, Engine, Electrical system. Remote Engine Start Systems Trouble Shooting Guide
• 10140510Apr 25, 2016Equipment, Electrical system. Although Fujitsu TEN (F10) Navigation units utilize an externally (faceplate) accessible MicroSD memory card, the MicroSD card used in Clarion display audio units is internal and not accessible. In the event a ?Check SD Memory Card? alert message appears on the faceplate display, an exchange display audio unit must be ordered through the applicable Clarion audio exchange procedure.
• 10140509Apr 25, 2016Equipment. Only those vehicles with Telematics. Provisioning is the process by which the DCM receives the subscription request and activates the related DCM features requested as outlined in the specific subscription contract. If provisioning is not successful then the DCM may remain in an inactive state and the requested services may not be activated for the customer. Field investigation has found that this may be a result…
• 10140528Apr 15, 2016Equipment, Electrical system. Only those vehicles with Telematics. On Friday, April 15, 2016, a letter will be sent out to a select group of customers regarding their current SUBARU STARLINK subscription. The letter will inform the customer that their services may not be active. In an effort to provide a resolution for these customers, SOA is recommending they bring their vehicle to a Retailer for inspection and repair.
• 10140508Apr 15, 2016Body and structure. This bulletin announces availability of a new front door checker mechanism designed to hold the doors more securely when they are in partially open / closed positions. An additional detent position has also been added.
• 10140504Apr 14, 2016Equipment, Electrical system. This bulletin announces the availability of a new Air Conditioning compressor / clutch assembly to address customer concerns of the system not operating. Electrical windings located inside the clutch assembly have been changed to eliminate the condition. The service procedure will involve replacement of the A/C compressor and clutch as a complete assembly.
• 10140502Apr 12, 2016Suspension. This bulletin announces a design change to the front strut mounts intended to address customer concerns of a popping-type sound which may be heard when making low speed turns.
• 10140499Apr 12, 2016Equipment. Revised TSB. The Subaru Lock Information Site (SLIS) is located at http://lockinfo.subaru.com, and provides information on how to obtain immobilizer codes and key cut codes for Subaru vehicles from the 2000MY to present. This bulletin identifies the equipment required to initialize (reset) the immobilizer code and cut the key blanks, for both immobilizer and non-immobilizer type keys.
• 10234286Feb 1, 2016Equipment. This is the final PDF for the 2016 January TechTIPS, please use and distribute as needed.
• 10094342Dec 14, 2015Body and structure, Visibility (wipers, defrost, mirrors). Should you receive a customer concern of vibration or looseness in either of the door mirrors, a design change has been made to the 3 mirror head mounting holes in the mounting base. In addition, a new retaining bolt and tightening torque specification are now used to secure the mirror head to the mounting base. This bulletin provides a procedure for repairing the existing mirror assembly by replacing the three…
• 10094281Dec 14, 2015Body and structure. This bulletin announces availability of a replacement attachment hardware kit for the rear splash guards to address customer concerns of poor appearance due to corrosion and / or rusting. Examples of the condition are shown in the photos below.
• 10093914Nov 25, 2015Equipment. This service information bulletin provides precautions to use when removing the hvac control panel to prevent damaging the blower fan speed switch. When removing the control panel, if the fan speed switch wiring harness is pulled taught or becomes stressed, the switch may be damaged. If the connector (lower) portion of the switch becomes separated from the switch body even slightly (see fig. 1 on page 2), the hvac…
• 10093622Oct 2, 2015Equipment, Electrical system. This service information bulletin provides a procedure for resetting the lifetime fuel consumption function of the mfd. Whenever replacing the mfd and / or combination meter, the lifetime fuel consumption function of the mfd must be reset for accurate information to display going forward. If not reset, erroneous values (either extremely high in the case of a mfd replacement or extremely low for a combination meter…
• 10093129Sep 28, 2015Transmission and drivetrain. Subaru of america, inc. Has extended the availability of remanufactured cvt transmissions to include crosstrek, forester and impreza applications. Please check applications and availability through normal parts channels prior to making vehicle repairs. Retailers are required to use a remanufactured unit for all repairs reimbursed by subaru that require a major repair or replacement, except in the case of a “new”…
• 10093105Sep 11, 2015Equipment. "this service information bulletin announces a design change to the oil pressure switch assembly. Nickel plating has been applied to the internal switch contacts to enhance their durability and reduce the possibility of poor contact which could affect operation or cause improper illumination of the oil pressure warning lamp. A small pilot portion was added to the threaded area on p.n. 25240ka051 as shown in the…
• 10092495Aug 11, 2015Electrical system. This bulletin announces a procedure for updating the navigation / audio unit’s operating system software. The following list of symptoms and related changes provides a brief description of which customer concerns the updates are intended to address. If the reported customer concern is not identified in the following information, performing the update procedure will not address it. It is important to read through…
• 10232535Jul 17, 2014Electrical system. Replacement Key and Immobilizer Info
• 10232894Mar 7, 2014Engine cooling. Effective with all 2015 model year cars and forward, the oil change interval is changing to 6,000 miles or 6 months, whichever comes first.

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