2013 Toyota Prius V Technical Service Bulletins

497 technical service bulletins (TSBs) are on record for the 2013 Toyota Prius V. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10133778Apr 23, 2014Equipment. In late April 2014, Toyota will be mailing an update to the Owner?s Manual for certain 2010 through 2013 Model Year Prius Plug-in Hybrid Vehicles (PHV) and certain 2012 through 2013 RAV4 Electric Vehicles (EV). Sample Owner Letter labels are provided below for your reference.
• 10133776Apr 23, 2014Equipment. In late April 2014, Toyota will be mailing an update to the Owner?s Manual for certain 2010 through 2013 Model Year Prius Plug-in Hybrid Vehicles (PHV) and certain 2012 through 2013 RAV4 Electric Vehicles (EV). Sample Owner Letter labels are provided below for your reference.
• 10133721Apr 23, 2014Equipment. In late April 2014, Toyota will be mailing an update to the Owner?s Manual for certain 2010 through 2013 Model Year Prius Plug-in Hybrid Vehicles (PHV) and certain 2012 through 2013 RAV4 Electric Vehicles (EV). Sample Owner Letter labels are provided below for your reference.
• 10131824Apr 22, 2014Other or unknown. This bulletin is no longer applicable and is now obsolete.
• 10131823Apr 21, 2014Engine cooling. Some 2012 ? 2014 model year Prius V vehicles may exhibit a MIL ?ON? condition with Diagnostic Trouble Code (DTC) P0A80 or P0A7F stored due to dust or debris build-up in the HV Battery Cooling Fan. Use the following repair procedure to improve this condition.
• 10131810Apr 11, 2014Engine cooling. Some 2012 ? 2014 model year Prius V vehicles may exhibit a MIL ?ON? condition with Diagnostic Trouble Code (DTC) P0A80 or P0A7F stored due to dust or debris build-up in the HV Battery Cooling Fan. Use the following repair procedure to improve this condition.
• 10133729Mar 12, 2014Engine cooling. Some 2010 ? 2015 model year Prius, 2012 ? 2015 Prius PHV, and 2012 ? 2016 Prius V vehicles equipped with a 2ZR-FXE engine may exhibit a MIL ?ON? condition with Diagnostic Trouble Codes (DTCs) P2111 (Throttle Actuator Control System) and P0A0F (Engine Failed to Start) present when ambient temperatures are below 23 F (?5 C). The intake manifold assembly has been improved to address this condition.
• 10131933Feb 28, 2014Equipment. Customer complains of Bluetooth connectivity concerns such as: Difficulty to pair phone, Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their…
• 10131912Feb 28, 2014Equipment. Some 2012 ? 2014 model year Prius PHV vehicles may exhibit difficulty inserting or removing the EV Charge Cable. This phenomenon may be due to friction caused by contaminants attached to the EV Charge Connector Seal inside the EV Charge Cable Assembly. Follow the procedure in this bulletin to address this condition.
• 10060688Feb 28, 2014Electrical system. Summary to be provided on a future date.
• 10131930Feb 11, 2014Equipment. Since MY 2011, several different update or upgrade USB SSTs have been issued for Toyota audio and navigation systems. Refer to the chart below for a comprehensive list of all current and previously issued USB SSTs and their applicability.
• 10131927Feb 4, 2014Engine. Starting with the 2010 Model Year, Toyota began a gradual transition to the use of synthetic 0w-20 viscosity engine oil. There are multiple benefits of this oil. Due to the improved performance and durability of 0w-20 synthetic oil, Toyota has extended the oil change intervals to 10,000 miles for most vehicle that require this oil.
• 10131902Feb 4, 2014Equipment. Toyota models equipped with the Display Audio Navigation System require a Special Service Tool (SST) USB drive to update the map, points of interest, Gracenote, and system software. The SST is used with all vehicles to deliver the update, however a unique Activation Number is required for each vehicle. Activation Numbers are provided in an Activation Card Number (ACN) pamphlet available through the normal parts…
• 10131953Jan 28, 2014Back-over prevention (rear camera), Brakes. Some 2012 ? 2014 model year Prius V vehicles may exhibit a rear brake groan or squeak noise when going forward or backing up when the brakes are cold. New Rear Brake Caliper Assemblies that include anti-squeal shims, brake pads, and pad support clips and NEW rear rotors have been developed to help address this condition.
• 10131952Jan 27, 2014Equipment. Some 2012 model year vehicles equipped with a Display Audio Navigation System and Entune? (version less than 2.1.0) may exhibit one or more of the following conditions:
• 10131951Jan 23, 2014Tires. Toyota vehicles are equipped with either conventional or run-flat tires. Sometimes punctures may occur as a result of contact with road debris or other hazards. If a puncture occurs, it may be possible to repair the tire and return it to service. With a conventional tire it is not possible to drive for an extended amount of time with the tire at low pressures as damage to the tire may occur.
• 10131961Jan 14, 2014Air bags. Toyota vehicles are equipped with Supplemental Restraint Systems (SRS), including various airbags and in some models, seat belt pre-tensioners, to help reduce the risk of injury in a collision. If a customer expresses any concerns that the SRS airbags or pre-tensioner devices did not perform as expected (including an unintended deployment event), please follow the steps in the recommendations section below.
• 10132010Dec 23, 2013Equipment. The customer is unable to delete their call history or contacts from the Denso GEN7 Navigation System. The ?delete? soft button on the multi-information display is greyed out and not selectable.
• 10062075Dec 23, 2013Equipment. Summary to be provided on a future date.
• 10131993Dec 19, 2013Visibility (wipers, defrost, mirrors). This bulletin is now obsolete. Please see T-SB-0185-13.
• 10131988Dec 19, 2013Visibility (wipers, defrost, mirrors). The following procedures are recommended during routine maintenance or in the event of a customer concern for wiper performance.
• 10132065Nov 18, 2013Engine cooling. Some 2012 ? 2014 model year Prius V vehicles may exhibit a MIL ?ON? condition with Diagnostic Trouble Code (DTC) P0A80 or P0A7F stored due to dust or debris build-up in the HV Battery Cooling Fan. Use the following repair procedure to improve this condition.
• 10060775Nov 18, 2013Electrical system. Summary to be provided on a future date.
• 10132058Nov 6, 2013Equipment. Use the following procedures to check and/or update the software version of Entune/Navigation for Non-HDD Type units.
• 10132057Nov 6, 2013Equipment. Applicability has been updated to include 2014 model year Avalon, Avalon HV, Camry, Camry HV, Prius, Prius C, Prius PHV, Prius V, Venza vehicles. Vehicle equipped with a Display Audio Navigation System and Entune (version less than 2.1.0) may exhibit one or more of the following conditions. Vehicle orientation slow to update after vehicle start up. Five Bing results are not all displayed on the map.
• 10132056Nov 6, 2013Equipment. This bulletin is now obsolete. Please see T-SB-0163-13 .
• 10061636Nov 6, 2013Equipment. Summary to be provided on a future date.
• 10132055Nov 4, 2013Seats, Air bags, Equipment. Beginning in 1998, Toyota introduced side airbags as optional equipment. Toyota does NOT recommend replacement of original seat covers with non-Toyota leather or other seat cover materials on vehicles due to the following: Seat covers NOT recommended by Toyota may affect side airbag performance, in general or in part, during an accident. Modifications that negatively affect side airbag performance can result in…
• 10132103Oct 31, 2013Electrical system, Engine cooling. For vehicles that are used under certain severe operating conditions, the HV Battery Cooling Fan may experience an excessive buildup of dust, lint, or other debris that can reduce the efficiency of the HV Battery Cooling System. HV Battery Cooling Fan maintenance and cleaning should be performed to address this condition.
• 10132135Oct 24, 2013Equipment, Electrical system. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their phone data/settings recently.
• 10062070Oct 24, 2013Equipment. Summary to be provided on a future date.
• 10132136Oct 23, 2013Visibility (wipers, defrost, mirrors). The appearance of spots in tempered glass (when viewed at certain angles) is the result of the heat treating and quick quenching process during manufacturing.
• 10132134Oct 23, 2013Equipment. Some vehicles equipped with Display Audio may exhibit a condition where the touch screen is inoperative.
• 10132090Oct 3, 2013Back-over prevention (rear camera), Brakes. Some 2012 - 2013 model year Prius V vehicles may exhibit a rear brake groan or squeak noise when going forward or backing up when the brakes are cold. New Rear Brake Caliper Assemblies that include anti-squeal shims, brake pads, and pad support clips and NEW rear rotors have been developed to help address this condition.
• 10132088Oct 3, 2013Equipment. Toyota models equipped with the Premium HDD Navigation (AVN/AW-EMV) System will periodically require an update to the Gracenote® Database. Gracenote® includes detailed information for songs (i.e., Genre, Artist, Song Title, Album Name, etc.). The Gracenote® update will be included on the ?USB Drive Navigation Map Update? SST. A Gracenote® update must be performed before a Navigation Map Update. A Navigation Map…
• 10132137Oct 2, 2013Equipment, Engine cooling. If a customer states there is an unpleasant odor in the vehicle from the HVAC system, there are various factors that may be involved.
• 10132131Oct 2, 2013Engine. Due to the improved performance and durability of 0w-20 synthetic oil, Toyota has extended the oil change intervals to 10,000 miles for most vehicles that require this oil. With this change, the following should be noted
• 10132130Oct 2, 2013Equipment. Customer?s experiencing this condition can use a 3rd party podcast application on their iPhone (such as Pocket Casts or Instances) instead of the native Apple Podcast application.
• 10062066Oct 2, 2013Equipment. Summary to be provided on a future date.
• 10062065Oct 2, 2013Equipment. Summary to be provided on a future date.
• 10132089Sep 30, 2013Equipment, Electrical system. This bulletin is now obsolete. Please see T-SB-0133-14
• 10132163Sep 27, 2013Equipment. iTunes Radio is a new feature for iPhone 4, 4S, 5, 5S, and 5C running iOS 7 or later. This feature does work with the in-vehicle audio system either via Bluetooth or by USB cable. Details on how to access this feature are described below.
• 10062063Sep 27, 2013Equipment. Summary to be provided on a future date.
• 10132161Sep 26, 2013Equipment. Customers using iPhone 4, 4S, 5, 5S, or 5C running iOS 7.0 or later now have the ability to make Facetime Audio calls (no video). When a customer is paired by Bluetooth Hands Free and they make a Facetime Audio call the vehicle radio will treat it as a typical Bluetooth phone call. Because Facetime works differently than a typical phone call, the in-vehicle experience may not meet the customer?s expectations.
• 10062062Sep 26, 2013Equipment. Summary to be provided on a future date.
• 10075949Sep 25, 2013Equipment. Some users may experience no sound from the Pandora or iHeartRadio Entune Applications after attaching the iPhone USB cable to the multimedia system. This can also occur if the user chooses the iPod selection on the multimedia system and then attempts to return to Pandora or iHeartRadio Entune Applications. This condition occurs with iPhones running iOS 6.0 and later
• 10062019Sep 25, 2013Equipment. Summary to be provided on a future date.
• 10132160Sep 24, 2013Equipment. Some users may experience no sound from the Pandora or iHeartRadio Entune Applications after attaching the iPhone USB cable to the multimedia system. This can also occur if the user chooses the iPod selection on the multimedia system and then attempts to return to Pandora or iHeartRadio Entune Applications. This condition occurs with iPhones running iOS 6.0 and later.
• 10132157Sep 13, 2013Equipment. To receive satellite radio functions after the initial trial period has expired, the customer must enter into a contract with XM Satellite Radio Inc. After entering into a contract, registration of an 8-digit XM Radio ID is required. This 8-digit XM Radio ID is found by turning to channel ?0? of the satellite radio.
• 10132156Sep 13, 2013Equipment. If a customer states there is an unpleasant odor in the vehicle from the HVAC system, there are various factors that may be involved.

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