2011 Volkswagen EOS Technical Service Bulletins

851 technical service bulletins (TSBs) are on record for the 2011 Volkswagen EOS. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10157792Nov 2, 2012Visibility (wipers, defrost, mirrors). Technical Bulletin (Wiper Blade Inspection for Proper Warranty Coding): Wiper blade inspection guidelines for wear and tear, outside influence and factory defect.
• 10157783Nov 2, 2012Equipment. Technical Bulletin (PDI - Vehicle Inspection, Protection Removal and Detailing): This document informs of the procedure to perform when a dealer receives a car. Its contents include: ? Inspecting vehicle for damage (to be completed within 48 hours of delivery to Dealership) ? Shipping damage ? Detailers responsibilities (to be completed prior to delivery to Customer) ? Full Body Covers (FBC), removal and disposal ?…
• 10157772Nov 2, 2012Equipment. Tech Tips (Equipped With KESSY ? Key Adaptation Tip): This document informs of the setup and an overview of the procedure to adapt keys on a vehicle equipped with KESSY
• 10156194Nov 2, 2012Equipment, Visibility (wipers, defrost, mirrors). Technical Bulletin (Wiper Blade Inspection for Proper Warranty Coding): Wiper blade inspection guidelines for wear and tear, outside influence and factory defect.
• 10156185Nov 2, 2012Equipment. Technical Bulletin (PDI - Vehicle Inspection, Protection Removal and Detailing): This document informs of the procedure to perform when a dealer receives a car. Its contents include: ? Inspecting vehicle for damage (to be completed within 48 hours of delivery to Dealership) ? Shipping damage ? Detailers responsibilities (to be completed prior to delivery to Customer) ? Full Body Covers (FBC), removal and disposal ?…
• 10156173Nov 2, 2012Equipment. Tech Tips (Equipped With KESSY ? Key Adaptation Tip): This document informs of the setup and an overview of the procedure to adapt keys on a vehicle equipped with KESSY
• 10253439Nov 1, 2012Equipment, Engine cooling. Volkswagen Carefree Maintenance Program ? Gasoline Engines (Except Routan) - REVISED
• 10157651Oct 29, 2012Transmission and drivetrain, Equipment. Technical Bulletin (Slave Cylinder - Clutch Pedal Operation Diagnosis): A Customer may comment: ? Complaints on clutch system. ? After pressing the clutch pedal, it remains on the floor. Due to mis-diagnosis of clutch systems, and to prevent incorrect parts replacement, diagnostic procedure implemented into guided fault finding. This document is meant to inform.
• 10156071Oct 29, 2012Equipment, Transmission and drivetrain. Technical Bulletin (Slave Cylinder - Clutch Pedal Operation Diagnosis): A Customer may comment: ? Complaints on clutch system. ? After pressing the clutch pedal, it remains on the floor. Due to mis-diagnosis of clutch systems, and to prevent incorrect parts replacement, diagnostic procedure implemented into guided fault finding. This document is meant to inform.
• 10157629Oct 26, 2012Equipment, Electrical system. Tech Tips (Service Interval Settings after Instrument Cluster Replacement): This document informs that after instrument cluster replacement, service interval maximum values may need to be manually set. To set values manually, use Vehicle self-diagnosis to select 17- Instrument Cluster, then adaptation. Channel ?SIA: maximum value of distance to service? should be set to 16000 km and channel ?SIA: maximum value of…
• 10156048Oct 26, 2012Electrical system. Tech Tips (Service Interval Settings after Instrument Cluster Replacement): This document informs that after instrument cluster replacement, service interval maximum values may need to be manually set. To set values manually, use Vehicle self-diagnosis to select 17- Instrument Cluster, then adaptation. Channel ?SIA: maximum value of distance to service? should be set to 16000 km and channel ?SIA: maximum value of…
• 10157655Oct 25, 2012Body and structure, Equipment. Technical Bulletin (Paint Finish, Reducing Swirl Marks and Fine Scratches): New vehicles (prior to Retail Delivery) with swirl marks and or fine scratches from polishing or cleaning. This document informs of how the Finish can be significantly improved without the use of harsh polishing compounds and high speed buffing.
• 10156059Oct 25, 2012Equipment. Technical Bulletin (Paint Finish, Reducing Swirl Marks and Fine Scratches): New vehicles (prior to Retail Delivery) with swirl marks and or fine scratches from polishing or cleaning. This document informs of how the Finish can be significantly improved without the use of harsh polishing compounds and high speed buffing.
• 10157656Oct 24, 2012Body and structure, Equipment. Technical Bulletin (Hood, Under Hood Not Painted Body Color): The paint color and/or finish of the engine compartment and underside of hood may not match the exterior paint color of the vehicle. Depending on vehicle model and production plant, the color of the engine compartment and underside hood may not match the vehicle body color.
• 10156060Oct 24, 2012Equipment. Technical Bulletin (Hood, Under Hood Not Painted Body Color): The paint color and/or finish of the engine compartment and underside of hood may not match the exterior paint color of the vehicle. Depending on vehicle model and production plant, the color of the engine compartment and underside hood may not match the vehicle body color.
• 10237759Oct 19, 2012Electrical system, Equipment. All keys must be present during key adaptation. Immobilizer reader coil is ALWAYS located in the steering column. DO NOT remove Start/Stop button mounted in center console to access reader coil.
• 10157635Oct 19, 2012Equipment, Steering. Tech Tips (Equipped With KESSY ? Key Adaptation Tip): When adapting keys on a vehicle equipped with KESSY, it is recommended to remove the immobilizer reader coil from behind round cover on steering column trim and insert key inside the reader coil. The steering column trim does not need to be completely removed to access reader coil. For vehicles with the Start/Stop button on the steering column, the Start/Stop…
• 10156052Oct 19, 2012Steering, Electrical system. Tech Tips (Equipped With KESSY ? Key Adaptation Tip): When adapting keys on a vehicle equipped with KESSY, it is recommended to remove the immobilizer reader coil from behind round cover on steering column trim and insert key inside the reader coil. The steering column trim does not need to be completely removed to access reader coil. For vehicles with the Start/Stop button on the steering column, the Start/Stop…
• 10157734Oct 17, 2012Electrical system, Engine. Engine Control Module Updates: This document informs of complaints, and the software updates/Tech Bulletins associated with servicing engine control module issues:
• 10156128Oct 17, 2012Engine, Equipment, Electrical system. Engine Control Module Updates: This document informs of complaints, and the software updates / Tech Bulletins associated with servicing engine control module issues:
• 10157665Oct 8, 2012Equipment, Electrical system. Technical Bulletin (Bluetooth System Identification): This document informs of the method to understand how to identify the various Bluetooth systems by: ? Visual Identification ? PR Code ? Part Number
• 10156066Oct 8, 2012Equipment, Electrical system. Technical Bulletin (Bluetooth System Identification): This document informs of the method to understand how to identify the various Bluetooth systems by: ? Visual Identification ? PR Code ? Part Number
• 10157736Oct 1, 2012Electrical system. Updates (RVU): This document informs of the reflashs that took place at specific updated software levels to address the complaints of various cars.
• 10157732Oct 1, 2012Electrical system. Body/Infotainment Module Software Updates: This document informs of various complaints that were addressed in software updates, and technical bulletins.
• 10157700Oct 1, 2012Equipment. Warranty Information (Volkswagen Amenity Subsidy Program - Revised): Volkswagen announced a new short-term program that reimburses Dealers $20 per repair order when model year 2010 ? 2013 Volkswagen customers bring in their vehicle for repair maintenance and are 1.provided with a qualifying current Volkswagen Service Loaner (defined as up to one-year-old with less than 36,000 miles) AND 2. their vehicle receives a…
• 10156130Oct 1, 2012Equipment, Electrical system. Updates (RVU): This document informs of the reflashs that took place at specific updated software levels to address the complaints of various cars.
• 10156127Oct 1, 2012Equipment, Electrical system. Body/Infotainment Module Software Updates: This document informs of various complaints that were addressed in software updates, and technical bulletins.
• 10156116Oct 1, 2012Equipment. Warranty Information (Volkswagen Amenity Subsidy Program - Revised): Volkswagen announced a new short-term program that reimburses Dealers $20 per repair order when model year 2010 ? 2013 Volkswagen customers bring in their vehicle for repair/maintenance and are 1. provided with a qualifying current Volkswagen Service Loaner (defined as up to one-year-old with less than 36,000 miles) AND 2. their vehicle receives a…
• 10252213Aug 31, 2012Electrical system. Service Interval Settings after Instrument Cluster Replacement
• 10237709Aug 31, 2012Electrical system. After instrument cluster replacement, service interval maximum values may need to be manually set. To set values manually, use Vehicle self-diagnosis to select 17- Instrument Cluster, then adaptation. Channel ?SIA: maximum value of distance to service? should be set to 16000 km and channel ?SIA: maximum value of time to service? should be set to 372 days.
• 10125745Aug 31, 2012Electrical system. Tech Tips (Service Interval Settings after Instrument Cluster Replacement): After instrument cluster replacement, service interval maximum values may need to be manually set. This document informs how to set the values manually.
• 10045560Jul 23, 2012Engine. Volkswagen: all models experience the timing chain slipping, rattling noises of the engine after starting, and engine fails to start. 2008-13 all models.
• 10253204May 6, 2012Other or unknown, Visibility (wipers, defrost, mirrors). Customer States Windshield Wipers Streak or Smear
• 10252901Mar 2, 2012Equipment. cars equipped with RNS 315 Navigation Unit ? System Reboot Sequence
• 10237725Mar 2, 2012Lane departure. It may be necessary to reboot the RNS315 navigation unit, due to either, update programming stalled, or recoding. In order to reboot the unit, hold down the ?power? and ?eject? buttons at the same time until the unit switches ?OFF?. You should see the software screen once the unit powers back up indicating a successful reboot.
• 10125623Feb 24, 2012Equipment. Tech Tips (Kessy System ? Loss of 15 Power): This document informs of the procedure to perform if terminal 15 (key in run) power is lost before, during, or after any Immobilizer adaptation.
• 10043603Feb 24, 2012Transmission and drivetrain. Volkswagen: the transmission control module has an implausible transmission shift sequence due to the clutch assembly having debris in it. 8pe
• 10043276Dec 22, 2011Engine cooling. Volkswagen: certain model year vehicles are experiencing engine not starting, making a rattling noise when engine has started, timing chain keeps slipping and exhaust light comes on.
• 10051761Nov 11, 2011Equipment, Steering. Volkswagen: if electronic steering column lock was replaced or updated, would cause the remote keyless entry failure to lock doors or arm alarm, but will unlock doors. Models 2011-2013 golf, gti, jetta tiguan, passat, beetle.
• 10237724Oct 14, 2011Equipment. For concerns of navigation inaccuracy, with or without antenna fault codes, begin by checking the number of received satellites in the area of the concern. This can be accomplished by following the instruction in Technical Bulletin 2023490 Antenna Diagnosis Overview.
• 10237722Oct 7, 2011Brakes, Electrical system. Replacement RNS 510 radio/navigation units may be shipped in transportation safeguard mode and therefore will have no sound output. In order to switch the unit out of this mode, hold down the forward seek button, the back seek button, and the music button at the same time until the unit shuts down. Once the unit is powered back ?ON? the safeguard mode will be deactivated.
• 10041250Jun 6, 2011Transmission and drivetrain, Steering. Volkswagen: the gear box has a momentarily delay while accelerating.
• 10252223May 6, 2011Equipment. Sirius Traffic Information
• 10237719May 6, 2011Equipment. The RNS 315 navigation unit does not contain the Sirius Traffic functionality. Currently only the RNS 510 navigation unit is capable of this function. These units should not be substituted and the Warranty claim is subject to denial.
• 10237717Mar 25, 2011Fuel system. When the Navigation RNS 850/510/315 is in 3D mode, the top portion of the screen may not display streets. This line represents the horizon and is a normal operation of system. No repairs should be made. Examples below of day and night modes
• 10253213Feb 14, 2011Exterior lighting, Other or unknown. Exterior Lights, Moisture Accumulation
• 10239590Feb 14, 2011Exterior lighting. Exterior Lights, Moisture Accumulation
• 10038655Feb 14, 2011Engine cooling. Volkswagen: malfunction light is on and there is noise with the engine running rough. Multiple trouble codes possibly stored. All models 2008-2012.
• 10038657Feb 4, 2011Fuel system. Volkswagen: malfunction light is on with two possible fault codes present. This is a fuel pressure concern.
• 10209347Mar 12, 2010Transmission and drivetrain. DTC P2711 Implausible transmission shift sequence.

← All problems reported for the 2011 Volkswagen EOS