2012 Volkswagen GTI Air bags Problems

“The clock spring in my steering wheel has broken/quit working, Volkswagen refuses to replace it under the recall because my VIN number was not flagged during the recall, the airbag light, ABS light, brake light, and traction control light are all on, my mechanic diagnosed it to be the clock spring causing the issue.”

“Today, while buying a new car I was informed of an open pending recall on the steering wheel clock spring. I have had no notification on this and, as a result I lost about $2000 on my trade-in. Aren't companies required to resolve issues quickly? I understand that the part affects release of the air bag and therefore could be serious. I believe vw should compensate me for at least part of the lost value.”

“My Air bag light came on. Plus all the controls on my steering column do not work, including the horn. I called the VW dealer. They knew exactly what it was. The Clock Spring. This happened in early May. I was told the part has been on back order for 6 months. The dealer does not have any cars to give me until the part comes in. I was told 6 other cars have the same problem This to me is a major safety issue. I HAVE to drive my car, and I am not comfortable with that.”

“The contact owns a 2012 Volkswagen GTI. Upon starting the vehicle and while driving, the air bag warning indicator remained illuminated. The vehicle was taken to an unknown dealer and an independent mechanic where it was diagnosed that the steering wheel clock spring failed and needed replacement. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the warranty repairs for general failures expired at 36,000 miles. The failure mileage was not available.”