2017 Bentley Bentayga Technical Service Bulletins

660 technical service bulletins (TSBs) are on record for the 2017 Bentley Bentayga. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10176106May 4, 2020Brakes. Bentayga - 1.2 - 1.4KHz rear brake squeal Condition: Squeal from the rear of the vehicle at low speed while braking. Technical Background: While braking at low speed, a vibration of 1.2 to 1.4 KHz can be produced by the friction between the rear brake pad and disc resulting in a complaint of brake noise from the customer
• 10174778Apr 30, 2020Electrical system. PDC system not working or PDC system false detection. Customer statement/workshop findings: PDC system not working or PDC system false detection Technical background Refer to the Measure section of this TPI
• 10174528Apr 17, 2020Steering. Squeaking/droning noise from the steering column. Customer statement / workshop findings: When turning the steering wheel a squeaking/droning noise from the location shown in Figure 1 is evident. Technical background: The noise is due to a lack of grease to the intermediate steering shaft bearing which is located within the rubber insulator panel
• 10174527Apr 17, 2020Electrical system, Visibility (wipers, defrost, mirrors). HVAC operation issues/HVAC Motor defect DTCs logged. Customer statement / workshop findings: HVAC operation issue and HVAC motor defect (DTCs) evident within address 08 Climatronic control unit, the DTC/s can be static or sporadic, for example: B108D09: Right temperature flap positioning motor - Component defect Technical background: The HVAC motor/s can become jammed causing HVAC operation issues.
• 10174524Apr 17, 2020Engine cooling. Engine Lubricating Oil - Replenishment. Customer statement / workshop findings: Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires topping up between services. Technical background: In order to provide effective lubrication and cooling of internal engine components, all internal combustion engines consume a certain amount of engine oil. Oil consumption varies from…
• 10173105Mar 19, 2020Electrical system, Fuel system, Engine cooling. Customer statement / workshop findings: Check Engine Lamp illuminated on Driver Instrument Panel (DIP) Diagnostic Trouble Code (DTC) P310B00 Low Fuel Pressure Regulation stored in the Engine Control Unit (ECU). DTC P014800 Fuel Delivery Error stored in the ECU. Misfire DTC stored in the ECU.
• 10173236Mar 9, 2020Electrical system, Fuel system. Bentayga - Control Unit for Fuel Pump (SC 20/05) Technical background Fuel pump control unit 4M0 906 093K has been superseded by fuel pump control unit 4M0 906 093N, however, this change is not currently applicable to Bentley. A small quantity of N level control units were mistakenly issued as spare parts and have subsequently been fitted to Customer vehicles.
• 10171984Feb 13, 2020Electrical system. DTC's B1916F0 - B1916F3 - B191604 - Back up battery for emergency supply Customer statement / workshop findings: DTCs B19186F0 or B1916F3 or B191604 evident within address 0019 - Gateway (Data bus diagnostic interface control unit) - J533 Technical background: In the event any of the afore mentioned DTCs are evident within address 0019 - Gateway (Data bus diagnostic interface control unit) - J533 - Refer to the…
• 10171983Feb 11, 2020Suspension. Clicking noises from front corner(s) Customer statement / workshop findings: Clicking noise from front corner(s) Technical background: In order to accurately diagnose and repair customer reported clicking noises from the front corner(s) the Measure section of this TPI consists of three individual sections, each section describes the symptom and the remedy which should be applied Symptoms and descriptions regarding…
• 10171982Feb 11, 2020Electrical system. Bentayga - Button Module For Driving Profile Selection Customer statement / workshop findings: Button Module For Driving Profile Selection requires replacement. Technical background: There is an ongoing factory investigation into failures of the Button Module For Driving Profile Selection. Any Button Module For Driving Profile Selection that is removed due to a fault is to be returned fully assembled using the…
• 10171210Jan 13, 2020Steering. DTC B145504 - Temperature sensor steering wheel heater Faulty - 'passive sporadic' logged Customer statement / workshop findings: Early deactivation of the steering wheel heating function Technical background: DTC B145504 - Temperature sensor steering wheel heater Faulty - 'passive sporadic' logged within address 16 (J527 Steering column electronics) in conjunction with the warning message shown within the DIP…
• 10171209Jan 13, 2020Electrical system. Electrical switch replacement guidelines Customer statement / workshop findings: Electrical switch suspected as defective This TPI is not applicable to suspected faulty control units or any component related to the passive restraint system in particular the airbag system Technical background: Prior to replacing an electrical switch refer to the Measure section of this TPI
• 10170001Dec 18, 2019Exterior lighting. Customer statement: 1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips. Technical Background 1.
• 10169999Dec 18, 2019Suspension, Steering. Condition: Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and…
• 10169997Dec 18, 2019Electrical system, Engine cooling. Condition: Poor engine running, reduced power, engine warning lamp illuminated. Technical Background: Technical Product Information (TPI) to assist Retailers when diagnosing poor engine running or misfires. Service: The following TPI should be carried out sequentially to ensure the root cause and analysis of the concern are identified without unnecessary work or repetitive actions taking place.
• 10169985Dec 18, 2019Electrical system. Condition: Complaints relating to My Bentley connected services. Technical Background: Most queries and complaints regarding My Bentley connected services can be resolved by contacting My Bentley Support rather than raising a DISS technical query.
• 10169983Dec 18, 2019Body and structure. Condition: Customer statement: Noise complaint from the interior Workshop findings: The noise can be reproduced and clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must…
• 10169963Dec 18, 2019Visibility (wipers, defrost, mirrors), Electrical system. Condition: HVAC operation issue and HVAC motor defect (DTCs) evident within address 08 Climatronic control unit, the DTCs can be static or sporadic, for example; B108D09: Right temperature flap positioning motor - Component defect Technical Background: The servomotor can become jammed causing HVAC operation issues. Service: The following repair should only be carried out on receipt of a valid customer complaint…
• 10169918Dec 18, 2019Brakes. Condition: Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical Background Brake noises can be attributed to many causes. Eight of the most common causes are: 1. Brake discs or pads are close to their wear limit. 2. New brake pads and/or discs have not been properly bedded in after installation. 3…
• 10169915Dec 18, 2019Engine cooling, Electrical system. Condition: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical Background: The attached document contains all of the current known Spurious DTCs for all vehicle variants.
• 10169904Dec 18, 2019Electrical system. Condition: 12 Volt Battery test instruction Technical Background: For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI
• 10169814Dec 10, 2019Equipment, Electrical system. Customer statement / workshop findings: Slow operation of the left and/or right hand front window lift motor Technical background: Refer to the checks within the Measure section before replacing a front window lift motor The checks within the Measure section are imperative as some motors which have been returned to Bentley Motors exhibit no faults, therefore the issue may not be the motor.
• 10169813Dec 10, 2019Electrical system. Customer statement / workshop findings: Customer states: Unable to program their garage door opener to the vehicle. Message displayed in MMI: An error occurred during programming. Would you like to try again? Workshop findings: Customer supplied remote control will not program to customer vehicle, but may program to other vehicles. Other garage door opener remotes may pair to the customer vehicle.
• 10169792Dec 9, 2019Equipment. Customer statement / workshop findings: The auxiliary heating system and cabin heating system does not heat the cabin sufficiently Technical background: Should the auxiliary and cabin heating system not be working to specification the checks within the Measure section should be considered Try to reproduce the customer complaint so that it can be clearly assigned to this TPI
• 10169836Dec 6, 2019Electrical system. Customer statement / workshop findings: DTCs B19186F0 or B1916F3 or B191604 evident within address 0019 - Gateway (Data bus diagnostic interface control unit) - J533 Technical background: In the event any of the afore mentioned DTCs are evident within address 0019 - Gateway (Data bus diagnostic interface control unit) - J533 - Refer to the Measure section of this TPI Measure: Replace the Gateway (Data bus…
• 10169835Dec 6, 2019Visibility (wipers, defrost, mirrors). Customer statement / workshop findings: Customer statement: The washer fluid low warning lamp in the dash insert is lit up although there is sufficient washer fluid in the reservoir. Workshop findings: The customer statement can be reproduced. Technical background: The conductibility of the washer fluid can be significantly lowered by the following factors.
• 10169790Dec 3, 2019Equipment. Customer statement / workshop findings: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background: The attached document contains all of the current known Spurious DTCs for all vehicle variants.
• 10169795Dec 2, 2019Suspension, Wheels, Steering, Brakes. Customer statement / workshop findings: Clicking noise from front corner(s) Technical background: In order to accurately diagnose and repair customer reported clicking noises from the front corner(s) the Measure section of this TPI consists of three individual sections, each section describes the symptom and the remedy which should be applied Symptoms and descriptions regarding clicking noises can appear to be very…
• 10169791Dec 2, 2019Visibility (wipers, defrost, mirrors). Customer statement / workshop findings: Windscreen cracked/damaged Technical background: Please refer to the instructions within the Measure section of this TPI in the event that a windscreen is cracked/damaged NOTE: The instructions MUST be followed to help the retailer clarify if the windscreen should be replaced under manufacturers warranty (Stress crack) or Customer pay/insurance (external influence damage)…
• 10168711Nov 7, 2019Equipment. Deployable sill step accessory malfunctions. This TPI is specifically written to record key information, reach a logical diagnosis and ultimately a problem resolution when presented with a deployable sill step malfunction.
• 10167068Oct 16, 2019Engine cooling. Customer statement / workshop findings: Vehicle vibration / humming noise at idle Technical background: Right hand Active Engine Mount (AEM) failed, oil may also be leaking from AEM. This failure mode is only seen on W12 engine installations and is only apparent at idle.
• 10167066Oct 16, 2019Electrical system, Engine cooling. Customer statement / workshop findings: Software reprogramming or replacement of the active engine mount control unit must be carried out when the active engine mounts are replaced with Part number 4M0 199 255/6 BH. Technical background: Current software is incompatible with active engine mounts part numbers 4M0 199 255/6 BH. When the active engine mounts are replaced with the above part numbers, the active engine…
• 10165628Sep 19, 2019Electrical system, Suspension. DTC C1260F0 - Compressor electronics for suspension levelling - Warning light within (DIP). In the event DTC C1260F0 - Compressor electronics for suspension levelling is evident within address 74 carry out the software update within the Measure section of this TPI.
• 10165631Sep 5, 2019Electrical system, Latches, locks and linkages, Brakes. EPB Warning light in DIP - Front door/s power latch system intermittent - DTC U112300 within Address 03 and Address 46. The front door/s power latching system sporadically does not work. The door remains in the first latch of the door lock and is not closed by the power latching system. The micro switch signal of the door lock is not recognised or too briefly. A counter-pressure of the door is required to clearly…
• 10165312Aug 29, 2019Electrical system. HVAC control module (SC19/14)
• 10165323Aug 20, 2019Equipment. Anti theft alarm activates for no reason
• 10165321Aug 20, 2019Forward collision avoidance. Night vision camera not working - DTC B11E129 evident within the night vision control unit (J853)
• 10165319Aug 20, 2019Steering. DTC B145504 - Temperature sensor steering wheel heater Faulty - 'passive sporadic' logged
• 10165306Aug 14, 2019Electrical system. Bentayga - Infotainment unit software update (SC19/12)
• 10165317Aug 1, 2019Suspension. Unable to run basic settings within the Adaptive suspension control unit (J775)
• 10165315Aug 1, 2019Electrical system. Software incompatibilty between J775 (Address 74) - J924 (Address D4) and J1096 (Address D5)
• 10164028Jul 31, 2019Steering, Transmission and drivetrain. Rumble noise and/or floor pan/steering column vibration
• 10164027Jul 31, 2019Engine cooling. DTC P14AB00 and/or other related exhaust flap DTC's - Warning lamp evident within the DIP
• 10164026Jul 22, 2019Engine cooling. Bentayga W12 TSI - Engine hesitates and jerks during acceleration
• 10164025Jul 10, 2019Visibility (wipers, defrost, mirrors), Electrical system. Driver's window switch inoperative
• 10164024Jul 8, 2019Brakes, Wheels. Clicking noises from front corner(s)
• 10163344Jun 19, 2019Fuel system. Fuel tank internal fuel pump replacement - W12 TSI
• 10163343Jun 19, 2019Fuel system. Bentayga W12 - DTC 310B00 - Low fuel pressure regulation
• 10163340Jun 10, 2019Engine cooling. Bentayga - Tailgate motor failure
• 10163337Jun 4, 2019Engine cooling. Emission control system lamp illuminated - DTC P044100 evident

← All problems reported for the 2017 Bentley Bentayga