2017 Bentley Bentayga Technical Service Bulletins

660 technical service bulletins (TSBs) are on record for the 2017 Bentley Bentayga. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10182397Oct 30, 2020Electrical system, Equipment. All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background The attached document contains all of the current known Spurious DTCs for all vehicle variants.
• 10182018Oct 30, 2020Equipment, Engine cooling. Engine Lubricating Oil - Replenishment. Customer statement / workshop findings: Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires topping up between services. Technical background: In order to provide effective lubrication and cooling of internal engine components, all internal combustion engines consume a certain amount of engine oil. Oil consumption varies from…
• 10182047Oct 29, 2020Engine cooling. Buzzing noise from engine area. Customer statement / workshop findings Workshop findings: Buzzing noise heard at idle from the sump area when the vehicle is elevated on a workshop ramp. The noise cannot be heard from inside the cabin or outside of the vehicle in normal circumstances. Technical background: A buzzing noise can be generated by the oil pump when the engine is running at idle.
• 10182019Oct 29, 2020Equipment, Engine cooling. Misfiring, W12 TSI - Excessive carbon build up cylinder leakage. Customer statement/workshop findings: Customer statement: Emission control warning signal displayed, engine misfire Workshop findings: Event entries in engine control unit relating to cylinder misfires – excessive carbon build up to leading to cylinder leakage and spark plug foul Technical background: Deviations in the country-specific fuel…
• 10182065Oct 22, 2020Equipment, Seat belts. Seat belt buckle stop button - Missing. Customer statement / workshop findings: Seat belt buckle stop button missing Technical background: The seat belt buckle stop button should be evident as shown in Figure 1
• 10182048Oct 22, 2020Electrical system, Exterior lighting. Headlamp operation issues. Customer statement / workshop findings: Headlamp operation issues Technical background: DTCs evident within the left light control unit (Diagnostic address D6) and/or the right light control unit (Diagnostic address D7) There are numerous static and intermittent DTCs which may be evident within the previously mentioned control units, ensure all steps within the Measure section are…
• 10182069Oct 21, 2020Electrical system, Equipment. HVAC operation issues/HVAC Motor defect DTCs logged. Customer statement/workshop findings: HVAC operation issue and HVAC motor defect (DTCs) evident within address 08 Climatronic control unit, the DTCs can be static or sporadic, for example: B108D09: Right temperature flap positioning motor - Component defect Technical background: The HVAC motor/s can become jammed causing HVAC operation issues.
• 10182017Oct 21, 2020Engine cooling, Equipment. Ticking noise from engine bay. Customer statement/workshop findings: Ticking noise emanating from rear of Bank 1 cylinder head Technical background: Noise from failed vacuum pump
• 10182390Oct 8, 2020Equipment, Electrical system. Electrical switch replacement guidelines. Customer statement/workshop findings: Electrical switch suspected as defective This TPI is not applicable to suspected faulty control units or any component related to the passive restraint system in particular the airbag system Technical background: Prior to replacing an electrical switch refer to the Measure section of this TPI
• 10182388Oct 8, 2020Electrical system, Equipment. Bentayga and Mulsanne - Rear Entertainment Tablet - Battery Replacement. Customer statement / workshop findings: Message on Bentley Rear Entertainment Tablet: The battery is defective Please contact your Bentley dealer. Technical background: The Bentley Rear Entertainment Tablet incorporates battery voltage protection, under certain conditions this system can prevent the internal battery from accepting a charge…
• 10180850Sep 28, 2020Electrical system, Suspension. Bentayga W12 - Bentley dynamic ride system fault displayed in Driver Instrument Panel. Technical Background: Diagnostic Trouble Code/s (DTCs) stored in the Battery Energy Control Module 2 (Super capacitor) The following DTCs relating to Hybrid EV Battery Temp Sensor system faults can be logged either individually or combined - P0A1F00 - P0A9E00, P0AC800 - P0ECA00 The Super capacitor part number must be checked…
• 10180801Sep 28, 2020Electrical system, Equipment. Radio: Reception complaints. Customer statement / workshop findings: All complaints which are related to radio reception issues Technical background: Complaints about the radio reception can have many causes. The radio reception strength/quality at the vehicle location can be an important issue. To process such complaints as effectively as possible it is important to precisely record the circumstances when a…
• 10179444Aug 14, 2020Exterior lighting. Headlamp operation issues. Customer statement / workshop findings: Headlamp operation issues Technical background: DTCs evident within the left light control unit (Diagnostic address D6) and/or the right light control unit (Diagnostic address D7) There are numerous static and intermittent DTCs which may be evident within the previously mentioned control units, ensure all steps within the Measure section are…
• 10179443Aug 14, 2020Engine cooling. Vehicle vibration / humming at idle - Active engine mount leak - Active engine mount replacement. Customer statement / workshop findings Vehicle vibration / humming noise at idle Technical background Right hand Active Engine Mount (AEM) failed, oil may also be leaking from the AEM (Figure 1). This failure mode is only seen on W12 engine installations and is only apparent at idle. Current software is incompatible…
• 10179440Aug 14, 2020Electrical system. Bentayga and Mulsanne - Rear Entertainment Tablet - Battery Replacement Customer statement / workshop findings Message on Bentley Rear Entertainment Tablet The battery is defective Please contact your Bentley dealer . Bentley Rear Entertainment Tablet will not accept a charge current.
• 10179435Aug 5, 2020Fuel system, Electrical system. Bentayga - Fuel Gauge - Symptom Based Guided Fault Finding Customer statement / workshop findings: Fuel gauge does not change during a long journey or after refuelling the vehicle and does not show full after filling the fuel tank. No Diagnostic Trouble Code (DTC) stored in Convenience Control Unit for the customer complaint.
• 10179439Aug 3, 2020Brakes. Brake noise identification. Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical Background: Brake noises can be attributed to many causes. Eight of the most common causes are: 1. Brake discs or pads are close to their wear limit. 2. New brake pads and/or discs have not been properly bedded in after…
• 10179437Aug 3, 2020Engine cooling. Buzzing noise from engine area Customer statement / workshop findings: Buzzing noise heard at idle from the sump area when the vehicle is elevated on a workshop ramp. The noise cannot be heard from inside the cabin or outside of the vehicle in normal circumstances. Technical background: A buzzing noise can be generated by the oil pump when the engine is running at idle.
• 10179436Aug 3, 2020Electrical system. Bentayga - Ticking noise behind Driver Instrument Panel Customer statement / workshop findings: Ticking noise behind the Driver Instrument Panel. Technical background: In certain circumstances a ticking noise behind the Driver Instrument Panel may be audible within the vehicle cabin. The ticking noise emanates from the vacuum system and may be more noticeable following several successive brake pedal actuations.
• 10178186Jul 28, 2020Steering, Equipment. Steering rack noise during extended city drive cycle. Customer statement/workshop findings: Steering grinding noise after the vehicle is driven for extended periods in city conditions Technical background: Steering rack internal torque sensor is defective In order for this noise to be present, the steering must be in motion. The noise is only present after extended city driving.
• 10178195Jul 24, 2020Equipment, Electrical system. DTCs B1916F0 - B1916F3 - B191604 - Back up battery for emergency supply. Customer statement/workshop findings DTCs B19186F0 or B1916F3 or B191604 evident within address 0019 - Gateway (Data bus diagnostic interface control unit) - J533 Technical background: In the event any of the afore mentioned DTCs are evident within address 0019 - Gateway (Data bus diagnostic interface control unit) - J533 - Refer to the…
• 10178074Jul 17, 2020Electrical system. All Vehicle Variants - Spurious DTC List Condition: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical Background: The attached document contains all of the current known Spurious DTCs for all vehicle variants.
• 10178034Jul 8, 2020Engine cooling. Engine oil. Specific oil type and oil consumption reference. Customer statement / workshop findings: Engine oil level requires to:p up between services. Technical background The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty.
• 10178041Jul 6, 2020Equipment, Electrical system. Customer statement / workshop findings Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. All Vehicle Variants - Spurious DTC List Technical background The attached document contains all of the current known Spurious DTCs for all vehicle variants.
• 10178196Jul 3, 2020Electrical system, Engine. Misfiring, W12 TSI - Excessive carbon build up cylinder leakage. Customer statement/workshop findings: Customer statement: Emission control warning signal displayed, engine misfire Workshop findings: Event entries in engine control unit relating to cylinder misfires excessive carbon build up to leading to cylinder leakage and spark plug foul Technical background: Deviations in the country-specific fuel…
• 10178193Jul 3, 2020Electrical system, Equipment. Speaker Replacement - Diagnostic checks. Customer statement/workshop findings: Audio output from speakers is distorted Technical background: There have been instances where door speakers have been changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit.
• 10178189Jul 3, 2020Visibility (wipers, defrost, mirrors), Equipment. Warning lamp for washer fluid level on (for no reason). Customer statement / workshop findings: The washer fluid low warning lamp in the dash insert is lit up although there is sufficient washer fluid in the reservoir. Workshop findings: The customer statement can be reproduced. Technical background The conductibility of the washer fluid can be significantly lowered by the following factors.
• 10178188Jul 3, 2020Equipment, Suspension. Unable to run basic settings within the Adaptive suspension control unit (J775). Customer statement/workshop findings: Unable to run Basic setting (full process + rebound end stops) after a new adaptive air suspension control unit has been fitted or work has been conducted on the suspension system which requires the Basic setting (full process + rebound end stops) procedure performing Technical background…
• 10178185Jul 3, 2020Suspension, Electrical system. Software incompatibilty between J775 (Address 74) - J924 (Address D4) and J1096 (Address D5). Customer statement / workshop findings After replacing the software or hardware for the Adaptive suspension control unit (J775 Diagnostic address 74) or the Front Roll stabilisation control unit (J924 Diagnostic address D4) and/or the Rear Roll stabilisation unit (J1096 Diagnostic address D5) the software could be…
• 10178184Jul 3, 2020Equipment, Visibility (wipers, defrost, mirrors). Slow front window motor operation. Customer statement/workshop findings: Slow operation of the left and/or right hand front window lift motor Technical background: Refer to the checks within the Measure section before replacing a front window lift motor The checks within the Measure section are imperative as some motors which have been returned to Bentley Motors exhibit no faults, therefore the issue may not be the…
• 10178181Jul 3, 2020Engine, Equipment, Transmission and drivetrain, Steering, Suspension. Rumble noise and/or floor pan/steering column vibration. Customer statement/workshop findings Floor pan or steering column/steering wheel vibration when manoeuvring/steering at slow speeds with steering wheel input Technical background Prior to carrying out the assessments within the Measure section, the retailer must check and confirm the following: The engine has not been chip tuned The vehicle is in standard…
• 10178180Jul 3, 2020Electrical system, Equipment, Suspension. Rear end lowering function does not work. Customer statement/workshop findings: The rear end lowering is intermittently not available and at least one of the two event entries is logged in the running gear control unit (diagnosis address 0074): C11B515 : Button for high load level, interruption/short circuit to positive C11B615 : Button for low load level, interruption/short circuit to positive Technical…
• 10178145Jul 3, 2020Electrical system. Garage door opener remote with a frequency of 315MHz will not program to vehicle HomeLink. Customer statement / workshop findings: Customer states: Unable to program their garage door opener to the vehicle. Message displayed in MMI: An error occurred during programming. Would you like to try again? Workshop findings: Customer supplied remote control will not program to customer vehicle, but may program to other…
• 10178141Jul 3, 2020Electrical system. Bentley Dynamic ride system fault within the DIP - DTC C129600 logged. Customer statement / workshop findings: Bentley Dynamic ride system fault (Figure 1) within the Drivers Information Panel (DIP) with DTC C129600 logged within the Front anti roll bar control unit (Diagnostic address D4) and/or the Rear anti roll bar control unit (Diagnostic Address D5) Technical background: Should the symptoms be evident as…
• 10178116Jul 3, 2020Suspension. Creaking noise from the front suspension when manoeuvring. Customer statement / workshop findings: Creaking noise from the front suspension when manoeuvring Technical background: Verify that the customer complaint matches the sound file within the Bentley Hub Reference TPI Transaction number 2048616 TIP: When listening to the sound file the noise can be heard from between 0 and 3 seconds The noise present in the…
• 10178078Jul 3, 2020Engine. Bentayga - Button Module For Driving Profile Selection. Customer statement / workshop findings: Button Module For Driving Profile Selection requires replacement. Technical background: There is an ongoing factory investigation into failures of the Button Module For Driving Profile Selection. Any Button Module For Driving Profile Selection that is removed due to a fault is to be returned fully assembled using the…
• 10178013Jul 3, 2020Body and structure. Interior trim - Creak and rattle - Noise identification. Customer statement / workshop findings: Noise complaint from the interior Workshop findings: The noise can be reproduced and clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted…
• 10178187Jul 2, 2020Brakes, Engine, Electrical system. Bentayga - Ticking noise behind Driver Instrument Panel. Customer statement/workshop findings: Ticking noise behind Driver Instrument Panel. Technical background: In certain circumstances a ticking noise behind the Driver Instrument Panel may be audible within the vehicle cabin. The ticking noise emanates from the vacuum system and may be more noticeable following several successive brake pedal actuations.
• 10178179Jul 2, 2020Body and structure, Equipment. Noises from Panoramic sun roof. Customer statement / workshop findings: Noises from the Panoramic sun roof when driving. The noises occur mainly when the sun roof is closed. Technical background: Mechanical system of sun roof frame not or insufficiently lubricated.
• 10178079Jul 2, 2020Steering, Suspension, Brakes. Clicking noises from front corner(s). Customer statement/workshop findings Clicking noise from front corner(s) Technical background In order to accurately diagnose and repair customer reported clicking noises from the front corner(s) the Measure section of this TPI consists of three individual sections, each section describes the symptom and the remedy which should be applied Symptoms and descriptions regarding…
• 10178077Jul 2, 2020Body and structure. Bullseye air outlets - chrome finisher detached. Customer statement / workshop findings: Air vent chrome finisher has detached from vane. Technical background: It is possible that using aftermarket clip on devices such as mobile phone holders, air freshener holders or chewing gum dispensers may result in the chrome air vent finisher becoming detached from the vane.
• 10178076Jul 2, 2020Brakes. Bentayga - 1.2 - 1.4KHz rear brake squeal. Customer statement / workshop findings: Squeal from the rear of the vehicle at low speed while braking. Technical background: While braking at low speed, a vibration of 1.2 to 1.4 KHz can be produced by the friction between the rear brake pad and disc resulting in a complaint of brake noise from the customer
• 10178031Jul 2, 2020Body and structure. Windscreen replacement criteria whilst under manufacturers warranty. Customer statement / workshop findings: Windscreen cracked/damaged Technical background: Please refer to the instructions within the Measure section of this TPI in the event that a windscreen is cracked/damaged
• 10178016Jul 2, 2020Electrical system. My Bentley - Connected services. Customer statement / workshop findings: Complaints relating to My Bentley connected services. Technical background: Most queries and complaints regarding My Bentley connected services can be resolved by contacting My Bentley Support rather than raising a DISS technical query.
• 10178011Jul 2, 2020Suspension. Air spring fault finding. Customer statement / workshop findings: The front and/or rear suspension appears to have dropped. Technical background: The list of Bentley vehicles below are fitted with air springs as part of the suspension system. Should air leak from the air springs, this will cause the suspension to drop. However, the dropping of the suspension does not necessarily mean that the air spring is faulty.
• 10177078Jun 12, 2020Electrical system. All Vehicle Variants - Spurious DTC List Condition: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical Background: The attached document contains all of the current known Spurious DTCs for all vehicle variants.
• 10177076Jun 2, 2020Suspension, Steering. Creaking noise from the front suspension when manoeuvring Customer statement / workshop findings: Creaking noise from the front suspension when manoeuvring Technical background: Verify that the customer complaint matches the sound file within the Bentley Hub Reference TPI Transaction number 2048616 TIP: When listening to the sound file the noise can be heard from between 0 and 3 seconds The noise present in the…
• 10176136May 20, 2020Electrical system, Engine cooling, Fuel system. Bentayga W12 - Engine control modules - Software update - Emission service action (SC 20/07) Technical background Due to sub-optimal configuration of the OBD (On Board Diagnostics) system, which monitors emissions controlling components within the engine and exhaust system, some of the components may not be monitored as frequently as stipulated by the federal regulators The software additionally addresses concerns…
• 10176109May 19, 2020Suspension, Brakes, Wheels. Clicking noises from front corner(s) Customer statement / workshop findings: Clicking noise from front corner(s) Technical background: In order to accurately diagnose and repair customer reported clicking noises from the front corner(s) the Measure section of this TPI consists of three individual sections, each section describes the symptom and the remedy which should be applied Symptoms and descriptions regarding…
• 10176134May 7, 2020Engine cooling, Fuel system, Electrical system. Bentayga W12 - Engine control modules - Software update - Emission service action (SC 20/07) Technical background: Due to sub-optimal configuration of the OBD (On Board Diagnostics) system, which monitors emissions controlling components within the engine and exhaust system, some of the components may not be monitored as frequently as stipulated by the federal regulators The software additionally addresses concerns…

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