2014 Cadillac SRX Technical Service Bulletins

1,680 technical service bulletins (TSBs) are on record for the 2014 Cadillac SRX. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10137784Jan 31, 2014Equipment. This informational bulletin provides information for the dealer technician to gather as much information to help aid Engineers by completely filling out requested reports.
• 10112045Jan 31, 2014Equipment. This Preliminary Information communication provides information to the technician about vehicles that has no XM audio on certain channels but XM channel info is displayed. Technician will need to contact XM and deactivate and activate the module.
• 10112040Jan 30, 2014Electrical system, Visibility (wipers, defrost, mirrors). This Preliminary Information communication provides information to the technician about vehicles that are equipped with Remote Express All Windows Down feature. If an SRX owner request the feature to be disabled the Body Control Module can be programmed select disable under the Lock heading when Service Programming System programming. For Equinox owners if the Body Control Module is replaced the feature will be…
• 10112031Jan 27, 2014Equipment, Electrical system. This Preliminary Information communication provides information to the technician about vehicles that the radio can be turned on after turning the ignition off and opening the driver's door. The radio can then be turned back on after the vehicle's Retained Accessory Power has been canceled by simply pressing the power button on the radio. This is a normal characteristic of the key off operation.
• 10137781Jan 23, 2014Equipment. This informational bulletin was created to inform that any accessories that are install from the GM factory will be covered under the standard vehicle warranty and dealer installed accessories will be cover for a full year (12months).
• 10112022Jan 23, 2014Engine, Electrical system. This Preliminary Information communication provides information to the technician about a no start or another concern after swapping an Engine Control Module or other modules from one vehicle to another. The Global Architecture electrical system associated with these vehicles does not allow controller swaps between vehicles.
• 10112019Jan 23, 2014Engine cooling. This Preliminary Information communication provides information to the technician about vehicles that may have black smoke on a cold start. A dual-pulse injection strategy is utilized during engine cold start to reduce the time required to bring the catalytic converter up to operating temperature. This split injection strategy lasts for about 60 seconds on cold start. This process may cause the customer to see…
• 10112013Jan 22, 2014Equipment. This Preliminary Information communication provides information to the technician about vehicles that may have an issue when using Bluetooth voice recognition with an iPhone. Technician should work with the customer to insure the phone contacts to not have any Emojis loaded to any contact.
• 10112007Jan 21, 2014Engine, Electrical system. This Preliminary Information communication provides information to the technician about vehicles that have Service Engine Soon Malfunction Indicator Lamp on and a misfire. Technician may find Diagnostic Trouble Codes P0201, P0202, P0203, P0204, P0205, P0206, P0261, P0262, P0264, P0265, P0267, P0268, P0270, P0271, P0273, P0274, P0276, P0277, P2146, P2149, P2152, P2155, P216A, and or P216D. Technician will need to…
• 10137780Jan 17, 2014Fuel system, Engine. This informational bulletin was provides information for the technician of cold start ticking noises in the engine compartment and may be caused by the fuel pump and/or the fuel injectors and no repairs are needed for a normal condition.
• 10112000Jan 17, 2014Transmission and drivetrain. This Preliminary Information communication provides information to the technician of a complaint of a sag or hesitation when accelerating. The concern is present when coasting at low speeds of less than 15 miles per hour and then aggressively applying the throttle, or after making a hard stop followed by an aggressive throttle.
• 10111997Jan 16, 2014Equipment. This Preliminary Information communication advises the technician that a noise or a vibration in the vehicle that seems to be abnormal may not have been there when the vehicle was purchased. Technician should look for Non - General Motors aftermarket accessories installed on the vehicle that can cause these issues.
• 10111996Jan 16, 2014Engine. This Preliminary Information communication provides information to the technician with a supplement to the Service Information timing procedure for the high feature V-6 engine. Technician will also review the training video on the Common Training Website.
• 10111995Jan 16, 2014Electrical system, Engine cooling. This Preliminary Information communication provides information to the technician about vehicles that have a Service Engine Soon Malfunction Indicator Lamp on. Technician will find Diagnostic Trouble Code P2097 or P2099. Technician will need to perform an injector balance or Active Fuel Injector Tester prior to going further. Technician will also need to check for a small leak in the exhaust if published Service…
• 10137777Jan 14, 2014Equipment, Electrical system. This Informational bulletin explains the warranty and policy exchange program for electronic devices and products, what can be approved by TAC and where the electronic parts can be returned to.
• 10137776Jan 14, 2014Transmission and drivetrain. This information was created to inform the technician that the 2-3 upshift and the 3-2 downshift clunk is caused by the releasing of the 2-4 band and application of the 3-4 clutch assembly during an upshift. Also during a 3-2 downshift, the releasing of the 3-4 clutch during the application of the 2-4 band, can cause torque reversal down the output shaft creating a clunk. This is a normal condition.
• 10137775Jan 8, 2014Equipment. This warranty administration bulletin provide policy information of the JOB CARD, for a repair on vehicles and what is acceptable - customer authorization; Service manager approvals and transaction authorization; Details of concern, cause and correction; Labor Time; Technician ID and acoutablity of labor time; Proper documentation and retension of warranty parts; Accurate sublet charges and receipts; Add on…
• 10111980Jan 7, 2014Engine. This Preliminary Information communication provides information to the technician about vehicles that may have black smoke on a cold start. A dual-pulse injection strategy is utilized during engine cold start to reduce the time required to bring the catalytic converter up to operating temperature. This split injection strategy lasts for about 60 seconds on cold start. This process may cause the customer to see…
• 10137774Jan 3, 2014Equipment. This warranty administration bulletin provides information on Premium care maintenance eligibility for vehicle services and maintenance in the U.S. and Canada.
• 10137773Jan 2, 2014Equipment. This warranty administration bulletin provides information on GM?s policy for comprehensive courtesy transportation to its customers.
• 10137772Jan 2, 2014Equipment. This warranty administration bulletin provide policy information of the JOB CARD, for a repair on vehicles and what is acceptable - customer authorization; Service manager approvals and transaction authorization; Details of concern, cause and correction; Labor Time; Technician ID and acoutablity of labor time; Proper documentation and retension of warranty parts; Accurate sublet charges and receipts; Add on…
• 10252878Jan 1, 2014Transmission and drivetrain. Engineering Information.
• 10245805Jan 1, 2014Equipment. Cadillac Premium Care Maintenance Eligibility for United States and Canadian Vehicles
• 10191029Jan 1, 2014Electrical system, Equipment. No XM Audio, Rear View Camera Issues, Favorite Stations Stored Twice and/or Disappear Condition/Concern • No audio on startup in XM. • iPhone does not detect if user disconnects iPhone during certification process. • When receiving an incoming call through OnStar Hands Free Calling system, the vehicle does not ring. It will show on the screen. • FM Timeshift not functioning properly. • HD Switching Toggle Setting…
• 10191016Jan 1, 2014Equipment, Electrical system. No XM Audio, Rear View Camera Issues, Favorite Stations Stored Twice and/or Disappear Condition/Concern • No audio on startup in XM. • iPhone does not detect if user disconnects iPhone during certification process. • When receiving an incoming call through OnStar Hands Free Calling system, the vehicle does not ring. It will show on the screen. • FM Timeshift not functioning properly. • HD Switching Toggle Setting…
• 10190988Jan 1, 2014Electrical system. DTC U0121 Falsely Set Condition/Concern Technicians may find DTC U0121 stored in history with no other symptoms. This condition may be caused by a software anomaly.
• 10190934Jan 1, 2014Equipment, Body and structure. Underbody Component Corrosion The following information may be helpful when addressing underbody component corrosion with customers. Some customers may comment that one or more of their vehicle's underbody components are showing some form of corrosion. This corrosion may be red in appearance (rust) if the component is steel, forged iron or cast iron. This corrosion may also be grey or white in color if the…
• 10190933Jan 1, 2014Body and structure, Equipment. Underbody Component Corrosion The following information may be helpful when addressing underbody component corrosion with customers. Some customers may comment that one or more of their vehicle's underbody components are showing some form of corrosion. This corrosion may be red in appearance (rust) if the component is steel, forged iron or cast iron. This corrosion may also be grey or white in color if the…
• 10073920Jan 1, 2014Transmission and drivetrain. Summary to be provided on a future date.
• 10112328Dec 23, 2013Equipment. This Preliminary Information communication provides information to the technician about vehicles that may have a clock that is slow to update while driving when the clock auto set feature enabled. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle.
• 10133113Dec 20, 2013Back-over prevention (rear camera). This preliminary bulletin provides information on Blank Screen After Startup and Reverse, Rearview Camera Message On, Touch Screen Inoperable, Bluetooth® and Navigation Concerns
• 10133103Dec 16, 2013Back-over prevention (rear camera). This informational bulletin provides directions on submitting different PIRs
• 10133098Dec 13, 2013Equipment. This preliminary information bulletin provides a revision of 13-00-89-004D to include updated information.
• 10133097Dec 13, 2013Equipment. This preliminary bulletin explains physical damage to radios and IPCs must be reviewed and validated if covered under GM warranty or not.
• 10133087Dec 5, 2013Visibility (wipers, defrost, mirrors). This preliminary bulletin explains the marks in the glass are normal when wearing polarized sunglasses and do not replace any glass for this reason.
• 10112311Dec 5, 2013Electrical system. This Preliminary Information communication provides information to the technician about vehicles that the Driver Information Center settings do not stay at the setting they were left it after an ignition cycle. Technician will need to reprogram the Instrument Panel Cluster with the latest calibrations using Service Programming System and Tis2Web.
• 10133086Dec 4, 2013Fuel system, Other or unknown. This informational bulletin provides information on how to save fuel and proper maintenance without using fuel or oil additives.
• 10063992Dec 1, 2013Electrical system. Summary to be provided on a future date.
• 10118891Nov 27, 2013Equipment. Service bullentin information for repairing engine front cover oil leak, sealing surfaces preparation, applying room temperature vulcanizing (RTV) sealant.
• 10118889Nov 27, 2013Electrical system. This preliminary bulletin provides information on Service Programming System (SPS) Errors (E4398, E4399, E4403, E4404, E4413, E4414, E4423 or E4491).
• 10118880Nov 19, 2013Equipment. This informational bulletin provides an update for 13-00-89-004C to include updated information.
• 10118868Nov 11, 2013Suspension. This preliminary bulletin explains a normal noise created by the electronic struts and shocks under driving conditions.
• 10112344Nov 11, 2013Equipment, Engine cooling. This Preliminary Information communication provides information to the technician about vehicles that have a Malfunction Indicator Lamp on or engine misfire, rough idle, extended crank, or crank no start in some cases. Technician will need to perform published Service Information diagnostics. If technician finds carbon an upper engine and valve cleaning should be performed.
• 10118862Nov 8, 2013Electrical system, Visibility (wipers, defrost, mirrors). This preliminary bulletin provides a pre-inspection symptom list before preforming any repairs to any of windows for noises or performance.
• 10118857Nov 7, 2013Electrical system. This preliminary bulletin provides a procedure to reset the memory seat module and GM is working on a solution for the customers concern.
• 10118852Nov 6, 2013Electrical system. This preliminary Informational bulletin provides information on Battery Test Cold Cranking Amperage (CCA) for Original Equipment Batteries and Testing Tips.
• 10112336Nov 5, 2013Equipment. This Preliminary Information communication advises the technician that the Human Machine Interface, Radio or Tuner, radio controls, Integrated Center Stack, display, and Media Disc Players are placed on restriction through the General Motors Technical Assistance Center. Dealer will need to contact General Motors Technical Assistance Center for further assistance.
• 10118844Nov 4, 2013Equipment. This informational bulletin provides a revision for 09-06-04-015A to add the 2012-2014 model years.
• 10246619Nov 1, 2013Equipment. Car and Truck Fix it Right the First Time Issues
• 10118842Nov 1, 2013Equipment. This informational Bulletin provides a revision for 10-08-110-001 to add the 2012-2014 model years.

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