2017 Chevrolet Suburban Technical Service Bulletins

1,561 technical service bulletins (TSBs) are on record for the 2017 Chevrolet Suburban. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10190339Oct 1, 2017Equipment, Electrical system. Original Equipment Batteries Part Number and ACDelco Replacement Battery Approved Warranty Part Numbers Correct battery cold cranking amperage (CCA) ratings and type are critical for proper test results when using the EL-50313. Access to the battery specification label, which contains the OEM part number and CCA rating and type, may be difficult without component removal. Refer to the table below for the original…
• 10190338Oct 1, 2017Equipment. Essential Tools that Include Consumable Parts (U.S. Only)
• 10190337Oct 1, 2017Suspension. Information Regarding the Differences Between Fluid Leakage and Seepage This bulletin is intended to help identify the differences between what is considered a fluid leak and what is considered seepage. Improper diagnosis may lead to unnecessary component replacement. Use the following information to determine if the condition is normal acceptable seepage or a defective component
• 10190336Oct 1, 2017Equipment. Information for Fleet Vehicles – Ignition Key, Fob and Key Rings Configuration Some Customers are bundling multiple keys, fobs, and key tags together on a single crimped loop or a cable. This practice may result in unintended key rotation, and should be discontinued immediately. The information in this bulletin details the proper configurations for the ignition key, fob, key rings and key tags and applying a QR…
• 10190329Oct 1, 2017Equipment, Back-over prevention (rear camera). Rear View Camera Guidelines Not Present at Times Condition Some customers may report that the Rear View Camera (RVC) guidelines are temporarily not available at times but the RVC will remain on during the concern. Additionally, no related DTCs will be found if this bulletin applies. One example of when this concern may be observed is if a customer quickly starts the car and immediately places the shifter in Reverse…
• 10190321Oct 1, 2017Equipment. Information for Fleet Vehicles – Ignition Key, Fob and Key Rings Configuration Some Customers are bundling multiple keys, fobs, and key tags together on a single crimped loop or a cable. This practice may result in unintended key rotation, and should be discontinued immediately. The information in this bulletin details the proper configurations for the ignition key, fob, key rings and key tags and applying a QR…
• 10190320Oct 1, 2017Electrical system, Equipment. IPC Odometer Programming Method Quick Reference Guide
• 10190318Oct 1, 2017Electrical system. All or Some Options May Be Missing from Driver Information Center (DIC) “Info Pages” Menu Due to Them Not Being Selected Condition Some customers may comment that with the “Info” option selected from the main menu (1), the “Info Pages” are blank (2) when scrolling up and down.
• 10190313Oct 1, 2017Electrical system. Information for Dead Battery Condition Some customers may comment on the following conditions: • Dead battery • Dead battery after car sits a couple days Cause This condition may be caused by the OnStar® module staying awake, drawing power from the battery. Correction Note: If the vehicle is towed to the dealer with a dead battery, it is highly unlikely that a battery draw will be verified once the battery is…
• 10190241Oct 1, 2017Equipment, Electrical system. Intermittent Pop Noise from Speakers Followed by a Reset of Radio and Clock Condition Some customers may comment on an intermittent pop noise from the speakers, followed by a reset of the radio and clock. Upon inspection, the technician will not find any codes stored. Cause - This may be due to an internal radio concern. Correction - If this concern is experienced, replace the radio assembly.
• 10190229Oct 1, 2017Equipment, Transmission and drivetrain. Shake and/or shudder during light throttle acceleration between 40 and 128 km/h (25 and 80 mph) at a steady state.
• 10157041Sep 28, 2017Electrical system. This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version. If the Firmware Over-the-Air version on the scan tool equals 6708 the technician will need to contact General Motors Technical…
• 10159624Sep 27, 2017Seats, Equipment. This technical bulletin provides repair information to correct a customer concern of carpet damage, seat mounting stud wear through, hole in second row (Intermediate) carpet.
• 10157037Sep 26, 2017Engine cooling. This Preliminary Information communication advises the technician that generation 5 engines with Regular Production Option Code L83, L86, or LV3 may have an oil consumption concern were one quart in 2000 miles is being used. Dealer will confirm oil level was properly checked per Owner’s Manual, and check the bolt torque on the Valve Lifter Oil Manifold Assembly, before doing any repairs to the vehicle.
• 10157033Sep 25, 2017Engine cooling, Equipment, Electrical system. This Preliminary Information communication provides information to the technician of additional information when diagnosing a service driver assist message with a diagnostic trouble code B172E and or a B172F. The haptic seat motor has a pigtail lead coming off of it. In many cases the wiring pigtail near the haptic seat motor has broken and will require replacement.
• 10157029Sep 25, 2017Electrical system, Engine. This preliminary information communicates a Diagnostic Tip for a Service Trailer Brake Message with DTC C111B C1112 C1113 C1114 advising to address any battery issues first before any in depth diagnostics are done.
• 10157028Sep 25, 2017Body and structure, Equipment. This Preliminary Information communication advises the technician that the door striker cover will be shipped with the vehicle from the assembly plant. Technician is to make sure the rounded side of the cover is positioned towards the outboard side of the vehicle.
• 10159620Sep 22, 2017Fuel system. This technical bulletin provides a procedure to replace both fuel feed lines for a leak and/or noise coming from pulses in the fuel line.
• 10159570Sep 20, 2017Electrical system. This warranty administration bulletin provides policy information on the requirements for battery testing and warranty replacements.
• 10157023Sep 20, 2017Engine, Electrical system. This Preliminary Information communication advises the technician that there have been some reports that the current engine hours are not correct and display 0.0. Technician will need to program the Instrument Panel Cluster using Service Programming System.
• 10157020Sep 20, 2017Equipment, Electrical system. This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2.
• 10157018Sep 20, 2017Fuel system, Tires, Equipment, Electrical system. This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
• 10157012Sep 18, 2017Suspension, Equipment. This Preliminary Information communication provides information to the technician with the steps to diagnosis and repair vehicles with various handling, vehicle dynamics concerns, noises from the suspension or underbody, or issues related to damaged suspension components. Before any in-depth diagnostics are performed, be aware that various issues could occur if the vehicle has been modified and inform the customer…
• 10157010Sep 15, 2017Equipment, Electrical system. This Preliminary Information communication provides information to the technician about customers that may request the factory Integrated Trailer Brake Controller Regular Production Option Code (JL1) be installed on their Full-Size Pickup or SUV when the vehicle was not ordered with the option. Dealer should advise the customer it cannot be added to the vehicle.
• 10157009Sep 15, 2017Electronic stability control. This Preliminary Information communication provides information to the technician about vehicles that have an unwanted Stability Activation and/or a Service Stability message on the Driver Information Center. Technician may find a Diagnostic Trouble Code C0710. Technician should inspect for vehicles modifications before any in-depth diagnostics are performed.
• 10159575Sep 14, 2017Electrical system. This warranty admin bulletin explains to the technician additional information may be needed when submitting transactions when doing wiring repairs.
• 10159572Sep 14, 2017Equipment. This informational bulletin explains the importance of maintaining the vehicle.
• 10159598Sep 13, 2017Back-over prevention (rear camera). This Technical bulletin provides information on new software to correct the rear camera display being too bright.
• 10159607Sep 12, 2017Electrical system, Equipment. This technical bulletin provides a procedure to replace the radio for vehicles with the condition of Intermittent Pop Noise from the Speakers Followed by a Reset of the Radio and Clock due to a software issue.
• 10159569Sep 12, 2017Engine cooling, Equipment. This informational bulletin advises the possible issues that may occur using a scotch brite pad or highly abrasive disk on gasket sealing surfaces or reused parts.
• 10156999Sep 11, 2017Equipment. This Preliminary Information communication provides information to the technician about vehicle that may have an OnStar system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.
• 10159578Sep 7, 2017Electrical system, Equipment. This informational bulletin provides information on approved warranty part numbers for original equipment batteries
• 10156990Sep 6, 2017Equipment. This Preliminary Information communication provides information to the technician about installing General Motors Accessory parts/kits. Technicians should refer to Service Information for information regarding most accessories. Technicians may also contact Partech and/or the Techline Customer Support Center for additional support.
• 10159574Sep 5, 2017Engine. This informational bulletin provides information on Internal Engine Noise or Damage After Oil Filter Replacement.
• 10159571Sep 5, 2017Fuel system. This Informational Bulletin provides information on availability of Diesel Fuel additives.
• 10156989Sep 5, 2017Engine, Electrical system. This Preliminary information communicates Vehicles may be setting DTC P2101 falsely. In 2017 the K2XX introduced a “ Driver Door Open Prime ” (DDOP) feature that improves cold startability. The engineering investigation has determined that an intermittent pulse on the ECM RUN/CRANK input (during vehicle door unlock), initializes the Electronic Throttle Control (ETC) diagnostics that falsely sets P2101…
• 10140293Aug 31, 2017Engine cooling. This informational bulletin provides information on Intake Manifold Inspection/Replacement After Severe Internal Engine Damage.
• 10140298Aug 30, 2017Equipment. The intent of this technical bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
• 10137747Aug 29, 2017Equipment. This Preliminary Information communication provides information to the technician that when scanning a vehicle for Diagnostic Trouble Codes, may find a temporary loss of Human Machine Interface communication with Global Diagnostic System 2. Technician should not replace the Human Machine Interface for this concern, power cycling of the Human Machine Interface fuse should restore communication.
• 10140406Aug 23, 2017Body and structure, Equipment. Thins informational bulletin provides information on Paint-less Dent Repair Process.
• 10137737Aug 23, 2017Equipment. This Preliminary Information communication advises the technician that Diagnostic Trouble Code B127E in the Human Machine Interface with Regular Production Option Code U42 or UWG will be current when playing a DVD or Blu-Ray on the Integrated Center Stack display. When the disc is ejected the Diagnostic Trouble Code will be history.
• 10140394Aug 22, 2017Electrical system, Back-over prevention (rear camera). This informational bulletin provides information on new software to correct the rear camera display being to bright.
• 10140295Aug 22, 2017Electrical system. This informational bulletin provides information on OnStar® VCIM is currently restricted parts. By working closely with our dealers and technicians, through the part restriction process, the General Motors team will gain a better understanding of any field concerns that may develop.
• 10137733Aug 22, 2017Equipment. This Preliminary Information communication advises the technician that the Human Machine Interface, Radio or Tuner, radio controls, Integrated Center Stack, display, and Media Disc Players are placed on restriction through the General Motors Technical Assistance Center. Dealer will need to contact General Motors Technical Assistance Center for further assistance.
• 10137730Aug 21, 2017Steering. This Preliminary Information communication provides information to the technician about vehicles that may have a pop, click, tick, snap, or itch type noise in the steering column or steering wheel when turning left or right during low speeds or parking maneuvers. Technician will need to inspect for mis-routed airbag module wiring harness for contacting vibration damper plate in steering wheel, orreplace the column…
• 10137727Aug 21, 2017Engine. This Preliminary Information communication provides information to the technician about engine block of possible cylinder bore damage, scoring or out of round as the possible cause of engine oil consumption, misfire, cylinder leakage or blow by. Technician will need to inspect the engine for Cylinder damage or scoring, An out of round cylinder bore, Dirt intrusion, and Catalytic Converter failure.
• 10137723Aug 16, 2017Fuel system. This Preliminary Information communication provides information to the technician about vehicle that may have a Service Engine Soon Malfunction Indicator Lamp on. Technician may find Diagnostic Trouble Codes P2635, U0074 and or U18A2. Technician will need to follow published diagnostics for Diagnostic Trouble Codes U0074 would take priority over U18A2 if both set before addressing DTC P2635.
• 10140414Aug 11, 2017Steering. This engineering informational bulletin is requesting information from the field on vehicles that have the condition of the steering wheel jerks, whips or kicks back when turning.
• 10137707Aug 10, 2017Transmission and drivetrain. This Preliminary Information communication provides information to the technician on the steps need to diagnose and repair vehicles that may have stalling shudder and/or hard shifting into 1st gear or reverse vibration on launch (with excessive crankshaft end play). Technician will test to determine if the crank shaft end play is within specification 0.0015–0.0086 inch.
• 10137705Aug 9, 2017Equipment. This Preliminary Information communication provides information to the technician about customers that may complain of various concerns when using Bluetooth components. Technician should use the Preliminary Information to gather information from the customer on their Bluetooth device and the concern they are having before calling General Motors Technical Assistance Center.

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