2018 Chrysler Pacifica Technical Service Bulletins

470 technical service bulletins (TSBs) are on record for the 2018 Chrysler Pacifica. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10175573Mar 24, 2020Exterior lighting, Back-over prevention (rear camera). Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processer (AHCP) Diagnostic and System Updates This bulletin involves updating the HCP and the AHCP with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, the technician may one or more of the following DTCs have been set:P0CF3-00 - Control Pilot Circuit Open(North…
• 10175160Mar 24, 2020Electrical system, Transmission and drivetrain, Back-over prevention (rear…. Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processer (AHCP) Diagnostic and System Updates This bulletin involves updating the HCP and the AHCP with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, the technician may one or more of the following DTCs have been set:P0CF3-00 - Control Pilot Circuit Open(North…
• 10174240Mar 24, 2020Electrical system. Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processer (AHCP) Diagnostic and System Updates This bulletin involves updating the HCP and the AHCP with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, the technician may one or more of the following DTCs have been set:P0CF3-00 - Control Pilot Circuit Open(North…
• 10175474Mar 6, 2020Engine cooling. No Start, No Crank, Mil Lamp ON, DTC?s P1A2A-00, P1A29-00 Cell Supervisory Circuits
• 10175062Mar 6, 2020Electrical system. No Start, No Crank, Mil Lamp ON, DTC?s P1A2A-00, P1A29-00 Cell Supervisory Circuits
• 10174142Mar 6, 2020Electrical system. No Start, No Crank, Mil Lamp ON, DTC?s P1A2A-00, P1A29-00 Cell Supervisory Circuits
• 10173328Feb 26, 2020Electrical system, Equipment. Key Programming, Security Pin Request, Pin Invalid
• 10173320Feb 24, 2020Electrical system. ESC Light Illuminated. DTC C1252-92 VACUUM PUMP CONTROL CIRCUIT And Or P258B ELECTRONIC VACUUM PUMP PERFORMANCE
• 10173314Feb 12, 2020Visibility (wipers, defrost, mirrors). Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
• 10173313Feb 12, 2020Visibility (wipers, defrost, mirrors). Outside Power Fold Rearview Mirror Appears Loose Or Shakes
• 10173311Feb 8, 2020Equipment. Radio Screen Black Or Blank
• 10173310Feb 8, 2020Equipment. Chime Stuck On In The Audio System
• 10173305Feb 6, 2020Equipment. Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup Or Freeze.
• 10222939Jan 1, 2020Electrical system. EV Mode Unavailable, Cluster Message Displayed Vehicle In Fuel And Oil Refresh Mode
• 10170314Dec 11, 2019Suspension. Air Suspension Components Star Parts Catalog has been updated to show individual service parts for the compressor assembly. This will allow service technicians to repair the root cause without over repairing the system. Replace only the part deemed failed by the diagnostics performed.
• 10170306Dec 4, 2019Engine cooling. COVER, Cylinder Head, Left/Right Prior to replacing the cylinder head cover on ANY 3.6L Pentastar Upgrade Engine, verify that there are no steel dowel pins pressed into the cylinder head. If dowels are present in the cylinder head please remove carefully without touching/damaging the cylinder head sealing surface.
• 10220019Nov 27, 2019Equipment. CENTER STACK, Upper (Front Radio Display) 1) If Front Radio Display is experiencing a Black Screen, please verify radio Software is up to date. 2) For concern of a "Yellow Band" on the center stack display, swapping the radio or display will NOT resolve the issue. The issue was corrected in a recently released software update. Please visit Service Library for the latest in diagnostic information. For any questions…
• 10169167Nov 27, 2019Electrical system, Equipment. CENTER STACK, Upper (Front Radio Display) 1) If Front Radio Display is experiencing a Black Screen, please verify radio Software is up to date. 2) For concern of a "Yellow Band" on the center stack display, swapping the radio or display will NOT resolve the issue. The issue was corrected in a recently released software update. Please visit Service Library for the latest in diagnostic information. For any questions…
• 10220101Nov 20, 2019Body and structure. Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
• 10220099Nov 20, 2019Body and structure. Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
• 10220098Nov 20, 2019Visibility (wipers, defrost, mirrors). Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
• 10220097Nov 20, 2019Equipment, Body and structure. Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
• 10220007Nov 20, 2019Transmission and drivetrain, Electrical system, Wheels, Fuel system. SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. SI-eVTs built prior to January 11, 2019 had a 05192374AB level cooler. Using service SI-evT built after Jan 11 2019 with the 05192374AC level cooler requires new 68238385AB inlet hose and 68238386AC outlet hose. The…
• 10169249Nov 20, 2019Equipment, Body and structure. Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
• 10169246Nov 20, 2019Visibility (wipers, defrost, mirrors). Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
• 10169155Nov 20, 2019Electrical system, Equipment, Transmission and drivetrain. SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. SI-eVTs built prior to January 11, 2019 had a 05192374AB level cooler. Using service SI-evT built after Jan 11 2019 with the 05192374AC level cooler requires new 68238385AB inlet hose and 68238386AC outlet hose. The…
• 10220071Nov 1, 2019Engine cooling. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10169219Nov 1, 2019Fuel system, Engine. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10168442Oct 8, 2019Electrical system, Equipment. Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 19.12.10. Customers may experience the following:Black screen on both rear screens. Rear Seat Entertainment (RSE) remote control does not pair. When playing a video from a USB stick the video does not resume where itleft off after an ignition cycle. Video Screens do not turn on. Radio…
• 10168377Oct 2, 2019Body and structure. GRILLE, Active Shutter When replacing Active Grille Shutter on vehicles built before April 10th, 2018 rearrange pin configuration in the AGS connector to MY 2019 configuration. Failure to do so will result in U11E9 Loss of Comm with AGS. Please view I-sheet in STAR parts for reference.
• 10166589Aug 22, 2019Engine. Pentastar Upgrade Oil Fill Level after an Oil Change This bulletin involves rechecking the oil fill level after filling the engine to the correct specifications. The customer may describe that after an oil change they check their oil fill level and it is showing overfilled on the oil dipstick.
• 10166588Aug 21, 2019Back-over prevention (rear camera), Electrical system. Radio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.24. Customers may experience one or more of the following: Green horizontal lines on back up display, in reverse (If this is the customer concern use camera LOP 18-60-02-Y7, on JL vehicles only). Ghost Touch, features, modes and App?s changing, without drivers input. Speaker pop noise when using Bluetooth device.
• 10166544Aug 21, 2019Body and structure. LATCH, Liftgate For Liftgate latch not locking and/or unlocking intermittently, please verify there is no glass in the latch from the rear window breaking. Carefully inspect the part for small shards of glass.
• 10166537Aug 7, 2019Equipment. RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
• 10162474May 15, 2019Equipment, Electrical system. UConnect Theater Remote Before replacing the Remote Control for the Rear Seat Entertainment system due to pairing issues, ensure that the VRM and radio software is at the latest level. If remote pairing still fails at the newer software levels, perform a reset on the remote by simultaneously pressing the Play/Pause, Down, and Screen buttons and holding for about 5 seconds until the remote backlighting flashes.
• 10162472May 15, 2019Equipment, Electrical system. Rear Seat Entertainment System Video Routing Module Please check the Uconnect software portal to verify the latest software is installed. If the VRM Module is not showing up in WiTech (or is unresponsive) and/or the rear screens are not functioning, before replacement follow the steps below: 1.) Check the part number of the Module, this will be the number above the barcode seen in the top corner of the module. if…
• 10162529May 1, 2019Equipment. Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
• 10159743Feb 21, 2019Equipment, Suspension, Transmission and drivetrain. Notify dealers and end users of the availability of a improved pinion bracket
• 10144752Sep 5, 2018Seats. Service Bulletin sent to all dealers to inspect L-track bolts for correct torque and to incorporate torque check as part of regular maintenance
• 10131380Mar 20, 2018Electrical system. Service Bulletin sent to all dealers to update the firmware in the affected vehicles VMI computer. This removes the 1 to 2 second window in the VMIQ software programming immediately prior to the OEM and VMI computers go into 'sleep' mode. During that window, the OEM door operator module may not accept an open or close signal while manual door operation remains unaffected
• 10217463Nov 8, 2017Equipment. Radio Pre-Authorization Program - Select 7.0/8.4/8.4N Radios (New and Exchange) - 2018 Model Year Vehicles
• 10217451Nov 8, 2017Brakes. A/C Pressure Transducer A/C inoperative and diagnosis leads to pressure transducer. Call Steve Rice at cell (248) 867-0061 before replacing the pressure transducer. If no response in 15 minutes, please proceed with repair.
• 10216110Nov 8, 2017Equipment, Visibility (wipers, defrost, mirrors). A/C Pressure Transducer A/C inoperative and diagnosis leads to pressure transducer. Call Steve Rice at cell (248) 867-0061 before replacing the pressure transducer. If no response in 15 minutes, please proceed with repair.
• 10226285Oct 18, 2017Transmission and drivetrain, Equipment. Flywheel to Damper Bolts.
• 10224681Aug 2, 2017Back-over prevention (rear camera), Brakes, Air bags, Electrical system…. Rain light sensor Rain sense wipers do not operate: 1. Visual Inspection--> Check if the sensor is visually OK. (all the pins are OK) Check that the Connector is NOT loose (Sensor must get a voltage from 9V to 16V) 2. Functional Checks Rain--> Steering column switch is in auto mode (sensor is active) it is necessary to splash water on the sensitive surface of the sensor to trigger wipes.
• 10219830Jun 7, 2017Visibility (wipers, defrost, mirrors). Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248)…
• 10219829Jun 7, 2017Transmission and drivetrain, Electrical system. SI-eVT Transmission - China Variant The service SI-eVT is shipped with a non-China wiring harness (68241331AC). China market replacement must replace wiring harness with 68368596AA. The China variant 68368596AA wiring harness has an interlock to the electrical charge door.
• 10138855Jun 7, 2017Visibility (wipers, defrost, mirrors). Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248)…
• 10138854Jun 7, 2017Transmission and drivetrain. SI-eVT Transmission - China Variant The service SI-eVT is shipped with a non-China wiring harness (68241331AC). China market replacement must replace wiring harness with 68368596AA. The China variant 68368596AA wiring harness has an interlock to the electrical charge door.
• 10217524Mar 29, 2017Body and structure. Door Hinge Assembly Side door hinge noisy. Only replace the door hinge with the integral check device. Do not replace the simple hinge if it is not damaged it is not the source of the noise. Replacing it unnecessary and is an over-repair.

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