2014 Dodge Durango Technical Service Bulletins

372 technical service bulletins (TSBs) are on record for the 2014 Dodge Durango. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10162471May 15, 2019Equipment. ACTUATOR, A/C and Heater Before replacing HVAC actuator, please contact either Thomas Conway (248) 635-7090 or Paul Aquino (248) 854-4819. Engineering is looking to gather infomation on fail mode and customer concern. If no response in 15 minutes, proceed with repair.
• 10224948Oct 24, 2017Electrical system, Visibility (wipers, defrost, mirrors). Flash: HVAC System Improvements This bulletin involves reprogramming the Heating Ventilation Air Conditioning (HVAC) Module with new software. Some customers may experience one or more of the following conditions:HVAC is shutting off during a cold engine crank due to low voltage, user will need to manually turn HVAC system back on.. Erratic blower speed operation when using HVAC system in auto mode. Brief burst of…
• 10224898Oct 18, 2017Transmission and drivetrain, Engine cooling. Trans Oil Pan, Heater Tube or O-ring, Heater Applies to vehicles equipped with 8 speed transmissions only; If you have a leak that appears to be at the pan the use of proper leak detection is recommended. The fluid in the 8 speeds can be detected with a black light and there are aftermarket spray on leak detection materials to help ensure that the leak is properly diagnosed and not from another location such as…
• 10121819Sep 28, 2017Electrical system. RG3 RG4 RJ3 RJ4 Radio EnhancementsThis bulletin involves inspecting and updating the radio software, if required.?Navigation Failed? message is displayed (2014 MY WK and KL with RG4). Clock does not automatically update to local time (2014 MY WK and KL with RG4). Poor or no connection to cellular network (2014 MY WK and KL with RG4). HVAC temperature out of sync with radio display (2014 MY KL with RG4).
• 10121754Sep 27, 2017Engine cooling. 3.2L - 3.6L Cylinder Head Assy Multiple cylinder head replacement. If a cylinder head is replaced on a vehicle more than 1 time for any reason, please call any of the following people. First: Joe Lovell - Cell (734) 309-6467 [email protected] Second: Kevin Refalo - Cell (248) 260-0738 [email protected] If no response in 15 minutes, proceed with repair.
• 10121784Sep 8, 2017Equipment, Electrical system. RA3 and RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The following improvements are included in this update:Fix for sport mode not working in the performance menu page (2015 LA equipped with 6.4L and 5.7L Sales Codes ESH…
• 10224737Aug 10, 2017Electrical system, Back-over prevention (rear camera), Brakes, Seat belts. This bulletin involves inspecting and updating the radio software, if required. A customer may experience one or more of the following conditions. Navigation Failed? message is displayed. Navigation is inoperative or inaccurate. CD player will not play songs and/or locks up the radio. Clock will not automatically update to local time. Clock may be off by several hours. (RA3 Only). HVAC temperature out of sync with…
• 10223652Jul 22, 2017Electrical system. This bulletin involves updating the Instrument Panel Cluster (IPC) with the latest available software.
• 10223635Jul 13, 2017Equipment. This bulletin provides information regarding the latest Flash Over The Air update (FOTA) and provides a service technician an overview of the steps a customer will need to take to complete the update.
• 10219838Jun 21, 2017Engine cooling. Pentastar Oil Filter Adapter All vehicles equipped with a 3.2L or 3.6L engine; If replacing the Oil Filter Adapter (OFA) due to a leak detected between OFA and block, an O-ring kit (68191356AA) is now available to repair OFA/Block Interface leaks. Using dye will assist in determining source of leak. Ensure OFA Cap Oring is seated in the proper groove in the cap and not damaged or cut. Engineering is seeking…
• 10219830Jun 7, 2017Visibility (wipers, defrost, mirrors). Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248)…
• 10217566Mar 17, 2017Equipment. RA3 And RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The Air update (FOTA) and provides a service technician an overview of the steps a customer will need to take to complete the update. The following improvements are included in this update: Adds Apple Siri® Eyes Free capability for iPhone® owners. Auto Play can now be configured. Adds do not disturb…
• 10140034Mar 17, 2017Equipment. RA3 And RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The Air update (FOTA) and provides a service technician an overview of the steps a customer will need to take to complete the update. The following improvements are included in this update: Adds Apple Siri® Eyes Free capability for iPhone® owners. Auto Play can now be configured. Adds do not disturb…
• 10217521Mar 15, 2017Fuel system. Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 [email protected], or Joe Lovell (734) 309-6467 [email protected] before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump…
• 10139989Mar 15, 2017Engine cooling. Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 [email protected], or Joe Lovell (734) 309-6467 [email protected] before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump…
• 10139978Mar 8, 2017Seat belts. Restraints Remove I-Sheet from packaging. Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10139985Mar 1, 2017Seat belts. Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10223855Sep 7, 2016Visibility (wipers, defrost, mirrors). Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform the this inspection. Inspect the sensor for a fluid coating on the sensor pins. Orange colored rain repellant can cause this fluid build-up. Clean the pins, drain the reservoir, and fill with Mopar approved washer fluid. Check to determine if the issue has…
• 10224870Aug 24, 2016Steering. Steering Column If vehicle comes in for steering column replacement, verify column installed. Go to Info Column in Star Parts and open the flow chart to determine which column is installed. If column is Daimler, verify that a replacement Daimler column is in stock and use for replacement. If no Daimler column is in stock, replacement must use Presta column (which require a number of other components to be…
• 10224859Aug 24, 2016Body and structure. Seat Shields For vehicles built prior to 5/2/2011:~ Replace old shield (1UN79TRMAA) with new shield (1XN97TRMAA) and bracket (68100737AA).~ Replace old shield (1UP58TRMAA) with new shield (1XN08TRMAA) and bracket (68100737AA).~ Replace old shield (1UQ14TRMAA) with new shield (1XN96TRMAA) and bracket (68100737AA).~ The new bracket (68100737AA) is only needed if the vehicle doesn't already have it (check PN on…
• 10130090Aug 24, 2016Steering. Steering Column If vehicle comes in for steering column replacement, verify column installed. Go to Info Column in Star Parts and open the flow chart to determine which column is installed. If column is Daimler, verify that a replacement Daimler column is in stock and use for replacement. If no Daimler column is in stock, replacement must use Presta column (which require a number of other components to be…
• 10130088Aug 24, 2016Visibility (wipers, defrost, mirrors). Seat Shields For vehicles built prior to 5/2/2011:~ Replace old shield (1UN79TRMAA) with new shield (1XN97TRMAA) and bracket (68100737AA).~ Replace old shield (1UP58TRMAA) with new shield (1XN08TRMAA) and bracket (68100737AA).~ Replace old shield (1UQ14TRMAA) with new shield (1XN96TRMAA) and bracket (68100737AA).~ The new bracket (68100737AA) is only needed if the vehicle doesn't already have it (check PN on…
• 10130087Aug 24, 2016Engine. PSU Exhaust Phaser 05048043AB If replacing the Exhaust Phaser for the following codes: P0340 Cam Missing/Camshaft Sensor Circuit and/or P0345 Cam Missing/Camshaft Sensor Circuit Engineering is requesting that all three Valve Timing components (Phaser, Actuator, OCV) be replaced.~ Please label the components of which bank they came from prior to parts return.
• 10121701Jul 21, 2016Transmission and drivetrain, Electrical system, Engine. Flash: Powertrain Diagnostic and System Improvements This bulletin involves reprogramming the PCM with the latest available software. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation a technician may find the following DTCs set in the PCM memory: · **P0335 - Crankshaft Position Sensor Circuit. · P0456 - Evaporative System Small Leak (applies to…
• 10121683Jul 20, 2016Engine cooling. 3.2L - 3.6L Cylinder Head Assy Multiple cylinder head replacement. If cylinder head is replaced on a vehicle more than 1 time for any reason, please call any of the following people.~ First: Ron Dallison ? Cell (248) 292-9510 [email protected] ~ Second: Joe Lovell - Cell (734) 309-6467 [email protected]~ If a response is not received within 15 mins, then proceed with the necessary repair.
• 10080203Jun 15, 2016Equipment, Electrical system. "pentastar oil filter adapter before replacing this part, please call any one of the following people. Engineering is seeking information regarding this part.~ dye must be used to determine where the leak is coming from before replacing. Also please check the recently updated service bulletin number 09-008-15.
• 10218248Jun 1, 2016Engine cooling. Pentastar Oil Filter Adapter: Before replacing this part, please call any one of the following people. Engineering is seeking information regarding this part.~ Dye must be used to determine where the leak is coming from before replacing. Also please check the recently updated Service Bulletin Number 09-008-15.
• 10139934Jun 1, 2016Engine cooling. Pentastar Oil Filter Adapter: Before replacing this part, please call any one of the following people. Engineering is seeking information regarding this part.~ Dye must be used to determine where the leak is coming from before replacing. Also please check the recently updated Service Bulletin Number 09-008-15.
• 10228098May 18, 2016Engine cooling. 3.2L - 3.6L Cylinder Head Assy Multiple cylinder head replacement. If cylinder head is replaced on a vehicle more than 1 time for any reason, please call any of the following people.~ First: Ron Dallison ? Cell (248) 292-9510 [email protected] ~ Second: Joe Lovell - Cell (734) 309-6467 [email protected]~ If a response is not received within 15 mins, then proceed with the necessary repair.~
• 10228142May 11, 2016Engine cooling, Equipment. Pentastar Oil Filter Adapter
• 10228114May 7, 2016Electrical system, Transmission and drivetrain, Engine cooling. Flash: Powertrain Diagnostic and System Improvements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. The following powertrain system improvements/enhancements are included in this software release. These symptoms are broken down by vehicle: 2015 WK 3.0L engine (Sales Code EHD) · ** P0456 - EVAP System Small Leak.** · Enhancements to remote engine start.
• 10181479May 7, 2016Transmission and drivetrain, Electrical system, Engine. Flash: Powertrain Diagnostic and System Improvements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. The following powertrain system improvements/enhancements are included in this software release. These symptoms are broken down by vehicle: 2015 WK 3.0L engine (Sales Code EHD) · ** P0456 - EVAP System Small Leak.** · Enhancements to remote engine start.
• 10141279May 7, 2016Electrical system, Engine. Flash: Powertrain Diagnostic and System Improvements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. The following powertrain system improvements/enhancements are included in this software release. These symptoms are broken down by vehicle: 2015 WK 3.0L engine (Sales Code EHD) · ** P0456 - EVAP System Small Leak.** · Enhancements to remote engine start.
• 10218303May 4, 2016Electrical system, Equipment. RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features.
• 10218300May 4, 2016Body and structure. Side door Upper and lower hinge, All side doors If the vehicle is in for side door hinge noise on WK and WD (Jeep Grand Cherokee and Dodge Durango) or LD/LX (Dodge Charger and Chrysler 300) 2014, 2015, 2016 MY 0 to 36,000 miles, FCA is looking to gather information prior to repairing the vehicle. Please contact Kevin Murphree via Cell Phone (248) 613-3417.~ If the dealership is within the Metro Detroit Area, Kevin…
• 10140254May 4, 2016Equipment, Electrical system. RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features.
• 10140251May 4, 2016Body and structure. Side door Upper and lower hinge, All side doors If the vehicle is in for side door hinge noise on WK and WD (Jeep Grand Cherokee and Dodge Durango) or LD/LX (Dodge Charger and Chrysler 300) 2014, 2015, 2016 MY 0 to 36,000 miles, FCA is looking to gather information prior to repairing the vehicle. Please contact Kevin Murphree via Cell Phone (248) 613-3417.~ If the dealership is within the Metro Detroit Area, Kevin…
• 10219794Apr 29, 2016Equipment, Electrical system. RA3 RA4 Radio Enhancements This bulletin involves inspecting and updating the radio software, if required. **Improvements: · Ability to communicate with Siri via UConnect. · Ability to press Voice Recognition (VR) button for more than one second.** A customer may experience one or more of the following conditions: · **Poor or no connection to cellular network (U.S. market only).
• 10219790Apr 29, 2016Electrical system, Wheels, Steering. RA2 RG2 RJ2 Radio Enhancements This bulletin involves updating the radio's software. The customer may notice one or more of the following: · **Enhancements to software to correct an issue with the heated seat icon showing up in blue and the heated steering wheel icon remaining a constant red when off instead of grey induced by 15.24.00 flash.** · During an ignition cycle, there is loss of functionality to play from…
• 10138978Apr 29, 2016Equipment, Back-over prevention (rear camera), Electrical system. RA3 RA4 Radio Enhancements This bulletin involves inspecting and updating the radio software, if required. Improvements: · Ability to communicate with Siri via UConnect. · Ability to press Voice Recognition (VR) button for more than one second.** A customer may experience one or more of the following conditions: · Poor or no connection to cellular network (U.S. market only). HVAC temperature out of sync with radio…
• 10138974Apr 29, 2016Electrical system, Wheels. RA2 RG2 RJ2 Radio Enhancements This bulletin involves updating the radio's software. The customer may notice one or more of the following: Enhancements to software to correct an issue with the heated seat icon showing up in blue and the heated steering wheel icon remaining a constant red when off instead of grey induced by 15.24.00 flash.
• 10076511Apr 29, 2016Electrical system. SUBJECT: RA3 RA4 Radio Enhancements OVERVIEW: This bulletin involves inspecting and updating the radio software, if required. SYMPTOM/CONDITION: **Improvements: · Ability to communicate with Siri via UConnect. · Ability to press Voice Recognition (VR) button for more than one second.**
• 10076277Apr 29, 2016Equipment. OVERVIEW: This bulletin involves updating the radio's software SYMPTOM/CONDITION: The customer may notice one or more of the following: • **Enhancements to software to correct an issue with the heated seat icon showing up in blue and the heated steering wheel icon remaining a constant red when off instead of grey induced by 15.24.00 flash.** • During an ignition cycle, there is loss of functionality to play from…
• 10076148Apr 29, 2016Electrical system. SUBJECT: RA2 RG2 RJ2 Radio Enhancements OVERVIEW: This bulletin involves updating the radio's software
• 10219788Apr 27, 2016Seats. Pad, Seat Cushion Before replacing the above part(s), please call the Micah Straub (engineer) at cell (248) 613-2478. Engineering is gathering information regarding this system. If no response in 15 minutes, proceed with repair.
• 10138972Apr 27, 2016Equipment, Seats. Pad, Seat Cushion Before replacing the above part(s), please call the Micah Straub (engineer) at cell (248) 613-2478. Engineering is gathering information regarding this system. If no response in 15 minutes, proceed with repair.
• 10139956Apr 20, 2016Vehicle speed control. Adaptive Cruise Control Sensor 1) If you are replacing this part due to the cluster displaying Clean Radar Sensor in Front of Vehicle or DTC C1266 ACC Sensor Blinded, please verify that there is no blockage in front of the sensor. Blockage can occur from mud, ice, snow, front end damage, bracket damage, the sensor not attached to the bracket properly or an aftermarket fascia installed. This fault can occur…
• 10224652Apr 15, 2016Seats, Body and structure. Chirping Or Squeaking Coming From The Second Row Headrest This bulletin involves applying lubricant to the headrest mechanism and seat back panel crossmember. Customers may describe a chirping or squeaking coming from the rear second row seat headrest(s) while driving.
• 10219711Apr 15, 2016Seats. Customers may describe a chirping or squeaking coming from the rear second row seat headrest(s) while driving.
• 10209582Apr 15, 2016Seats. Customers may describe a chirping or squeaking coming from the rear second row seat headrest(s) while driving.

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