2013 Ford C-MAX Energi Transmission and drivetrain Problems

“While driving on an interstate at night at 70mph the car turned off its propulsion system without warning. A red warning indicator came on staying stop safely now. My wife was able to pull to the side of the interstate. She turned the car off and it restarted. The next day she drove it to the supermarket. On the 2 mile drive home it stopped multiple times while the car was in motion just like it had on the interstate. …”

“The contact owns a 2013 Ford C-Max Energi. While driving 70 MPH, the stop vehicle now indicator illuminated. The vehicle began to lose power and slowed to a stop within 200 yards. The vehicle was towed to a dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired the manufacturer was notified. The approximate failure mileage was 104,163. Updated 05/16/17 updated 05/26/2017”

“The contact owns a 2013 Ford C-Max Energi. The contact stated while driving 30 MPH, there was a grinding sound coming from underneath the vehicle; followed by the vehicle shaking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the front axle and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that there were no recalls for the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 73,000.”

“The contact owns a 2013 Ford C-Max Energi. The contact stated that while driving approximately 40-50 MPH, there was an abnormally loud sound coming from under the hood of the vehicle. The contact stated that there was no warning light before or after the failure occurred. The vehicle was taken to an unknown dealer to be diagnosed. The mechanic stated that the transmission bearing failed, which caused the transmission fluid to leak from the vehicle. The contact performed his own inspection and noticed the bearing had created a hole in the transmission. The vehicle was not repaired. …”

“The contact owns a 2013 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. …”