2015 Ford C-MAX Energi Technical Service Bulletins

17 technical service bulletins (TSBs) are on record for the 2015 Ford C-MAX Energi. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10235323Apr 12, 2023Electrical system. Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit REASON FOR THIS SUPPLEMENT Program Terms & Urgency / Expiration Date: Program extension until July 31, 2023. Service Action: o IDS level 128 or higher is now required to address various programming issues encountered. o C-MAX Energi vehicles are now serviceable with new software and hardware. Labor Allowances: C-MAX…
• 10216851Jul 28, 2022Other or unknown. Certain 2014-2020 Model Year Multiple Vehicle Lines - 3G Telematics Control Unit to 4G Upgrade Kit. The North America 3G cellular service began decommissioning in August 2021 and a complete shutdown of the 3G network took place in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity.
• 10204043Nov 3, 2021Equipment. Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit The North America 3G cellular service began decommissioning in August 2021 and will be fully decommissioned in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity. Some owners are still within the *complimentary trial…
• 10175895May 18, 2020Body and structure, Seats. Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure…
• 10172972Mar 9, 2020Electrical system, Other or unknown. SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program…
• 10168790Nov 1, 2019Transmission and drivetrain, Electrical system. Some 20132017 C-MAX Energi, 20172018 C-MAX Hybrid, 20132020 Fusion Energi and 2017-2020 Fusion/MKZ Hybrid vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with any of the following diagnostic trouble codes (DTCs): P0496, P1450, P04ED, P04EF, P04EE, P2450, P2451.
• 10164508Aug 9, 2019Visibility (wipers, defrost, mirrors). Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found…
• 10153935Dec 12, 2018Electrical system. Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2019 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.
• 10144195Jul 20, 2018Electrical system, Equipment. Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2018 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.
• 10143089Jun 11, 2018Equipment. Some 2013-2017 C-Max PHEV may exhibit diagnostic code P2183 and may have the coolant hoses that attach to the lower bulkhead connections incorrectly installed. The two hoses share the same female connectors and mate to matching male tube ends. There are two primary methods for telling which hose is which. The hoses have a marking on the upper surface (when installed) for either inboard (IB) or outboard (OB)…
• 10109018Apr 14, 2017Electrical system. Some 2013-2017 Fusion Hybrid Energi built on or before 24-Mar-2017, 2012-2016 Focus Electric and 2013-2016 C-MAX Energi and equipped with a TCU may exhibit inoperative remote features via MyFord Mobile app, discharged battery, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct, perform any open TCU field…
• 10095781Feb 9, 2017Electrical system. Some 2012-2017 focus electric/2013-2017 cmax energi/fusion energi/2015-2017 mkc/mkz/2016-2017 mkx and 2017 continental vehicles operating with a 3g tcu on or before 16-jan-2017 may not respond to customers remote commands via mylincoln/myford mobile phone applications. 2g networks were decommissioned on 16-jan-2017. If the 3g tcu was operating on a 2g network, it will not automatically attempt to reconnect to the…
• 10183749Apr 5, 2016Electrical system. In some of the affected vehicles, the front control/display interface module (FCDIM) may have been unintentionally programmed for the European market instead of the North American market
• 10204994Mar 1, 2016Equipment, Visibility (wipers, defrost, mirrors), Body and structure…. Online automotive service information system for March 2016
• 10057834Jul 1, 2015Visibility (wipers, defrost, mirrors). Ford: no service action is recommended for this condition. Please use at your discretion. Various 2010-2015 vehicles may experience a turbulence noise, similar to an helicopter noise, at highway speeds when the rear door window(s) or sunroof are open.
• 10058456May 1, 2015Electrical system. Ford: the battery energy control module (becm) needs reprogramming to latest calibration to reset diagnostic trouble code (dtc) p0b13 after connecting to electric charging station. Model 2013-15 c-max phev, fusion phev.
• 10057813Jan 9, 2015Electrical system. Ford: certain 2015 c-max vehicles produced on or before oct. 20, 2014 may experience 12-volt battery drain.

← All problems reported for the 2015 Ford C-MAX Energi