2020 Ford Edge Technical Service Bulletins

162 technical service bulletins (TSBs) are on record for the 2020 Ford Edge. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 11037678Sep 22, 2026Body and structure, Other or unknown. This article supersedes TSB 25-2466 to add Bronco Sport, Escape, Maverick and Corsair, as well as removing Expedition and Navigator. One time use parts for Corsair and Bronco Sport were also added to the parts list. Some of the vehicles listed in the Model statement above may exhibit a headliner rattle or sagging condition around the roof opening panel. This may be due to the adhesive separating from the headliner…
• 11037661Sep 17, 2026Transmission and drivetrain, Other or unknown. This bulletin supersedes 26-2171. Reasons for update: update the Parts list to add a note to clarify the application of the part numbers W520102-S442 and 4S4Z-3N324-AA "FWD Only".
• 11035231Jul 23, 2026Transmission and drivetrain, Other or unknown. This bulletin supersedes 26-2171. Reasons for update: update the Parts list to add a note to clarify the application of the part numbers W520102-S442 and 4S4Z-3N324-AA "FWD Only".
• 11035099Jul 15, 2026Other or unknown, Transmission and drivetrain. This bulletin supersedes 26-2194. Reason for update: update the Parts list to correct a part description " Loctite 638", update the claim quantity for the drain/fill plug, update the claim quantity of the wheel hub bolts (Corsair) and limited the parts list for Edge/Nautilus to only the rear drive unit fluid.
• 11031619Apr 26, 2026Transmission and drivetrain. This bulletin supersedes 25-2627. Reason for update: To add a Step to reprogram the all-wheel drive (AWD) module for Bronco Sport vehicles. Some of the vehicles listed in the Model statement above may exhibit all of the following conditions:  Shudder chatter condition, most noticeable at low speeds turning  No relevant diagnostic trouble codes (DTCs) present This may be due to internal rear drive unit (RDU) fluid…
• 11031490Apr 17, 2026Engine. This article updates TSB 25-2154. Reasons for update: *Parts List *Service Procedure to replace the output planetary carrier assembly *Added 2023-2024 model year vehicles Some of the vehicles listed in the Model statement above may exhibit all of the following conditions:  Shudder condition, most noticeable at speeds below 60 mph (100 km/h)  No relevant diagnostic trouble codes (DTC) present  Traceable shudder…
• 11031263Apr 2, 2026Electrical system, Lane departure. Various 2020-2026 Ford and Lincoln vehicles equipped with blind spot information system (BLIS) may experience an inoperative blind spot monitoring with a "Blind Spot System Fault" message displayed in the instrument panel cluster (IPC). This may also be accompanied by diagnostic trouble codes (DTCs) B118C:11 and/or B118C:15 stored in the driver door module (DDM), and/or B118D:11 and/or B118D:15 stored in the…
• 11030282Mar 25, 2026Back-over prevention (rear camera), Lane departure, Other or unknown. Advance Notice – Customer Satisfaction Program 25N17 Certain 2015-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Required After Dealer Evaluation
• 11029921Mar 9, 2026Other or unknown. This article supersedes TSB 25-2466 to add Bronco Sport, Escape, Maverick and Corsair, as well as removing Expedition and Navigator. One time use parts for Corsair and Bronco Sport were also added to the parts list. Some of the vehicles listed in the Model statement above may exhibit a headliner rattle or sagging condition around the roof opening panel. This may be due to the adhesive separating from the headliner…
• 11029052Feb 24, 2026Electrical system, Other or unknown, Body and structure. Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM).
• 11029595Feb 17, 2026Electrical system. Some 2019-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various connectivity concerns with The Ford App Lincoln App including but not limited to: missing activation prompt pop-upon the vehicle's center display screen when attempting to activate vehicle through The Ford App Lincoln App, incorrect location global positioning system GPS reported through The Ford App Lincoln App, problems with…
• 11028804Feb 9, 2026Transmission and drivetrain. This article supersedes TSB 25-2552 to update the Parts List Some of the vehicles listed in the Model statement above may exhibit all of the following conditions:  Shudder chatter condition, most noticeable at low speeds turning  No diagnostic trouble codes DTCs present This may be due to rear drive unit internal (RDU) fluid contamination.
• 11026928Dec 2, 2025Other or unknown. Special Field Action 25L02 Certain 2017-2024 Model Year California Emissions-Certified Vehicles Transmission Control Assembly Reimbursement
• 11025611Nov 12, 2025Electrical system, Transmission and drivetrain. Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of the Workshop Manual (WSM) has been updated to address this concern.
• 11025530Nov 10, 2025Transmission and drivetrain. This article supersedes TSB 25-2351 to update the Service Procedure Some of the vehicles listed in the Model statement above may exhibit all of the following conditions:  Shudder chatter condition, most noticeable at low speeds turning  No diagnostic trouble codes DTCs present This may be due to rear drive unit internal (RDU) fluid contamination.
• 11024526Oct 21, 2025Electrical system, Lane departure. Some 2020-2025 various Ford and Lincoln vehicles equipped with blind spot information system (BLIS) may experience an inoperative blind spot monitoring with a "Blind Spot System Fault" message displayed in the instrument panel cluster (IPC). This may also be accompanied by diagnostic trouble codes (DTCs) B118C:11 and/or B118C:15 stored in the driver door module (DDM), and/or B118D:11 and/or B118D:15 stored in the…
• 11024017Oct 2, 2025Engine. Some 2019-2020 Edge/Nautilus vehicles equipped with a 2.7L EcoBoost, 2020 Aviator vehicles equipped with a 3.0L EcoBoost or 3.0L plug-in hybrid electric vehicle (PHEV) engine, 2020 Explorer vehicles equipped with a 3.0L EcoBoost, and 2020 F-150 vehicles equipped with a 2.7L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine. This noise may occur on initial…
• 11024199Oct 1, 2025Body and structure, Other or unknown. Some of the vehicles listed in the Model statement above may exhibit a headliner rattle or sagging condition around the roof opening panel. This may be due to the adhesive separating from the headliner substrate.
• 11021803Aug 7, 2025Other or unknown, Electrical system. Various 2019-2024 Ford and Lincoln vehicles equipped with SYNC 3 may experience a partially or fully black center display screen at start-up using Apple CarPlay or Android Auto. This does not affect rear camera operation. This may be due to interference from the phone being connected into the media hub using a universal serial bus (USB) cable during SYNC system boot up. To correct his condition, advise the customer…
• 11020999Jul 25, 2025Transmission and drivetrain. This article supersedes TSB 24-2386 to update the Service Procedure and Part List. Some of the vehicles listed in the Model statement above may exhibit all of the following conditions:  Shudder chatter condition, most noticeable at low speeds turning  No diagnostic trouble codes DTCs present Note: Three (3) new Essential Special Service Tools (ESSTs) are required to service the internal clutch pack on vehicles…
• 11020957Jul 23, 2025Other or unknown, Visibility (wipers, defrost, mirrors). For 2018-2024 Edge and 2018-2025 Mustang vehicles, if diagnostics lead to the sun visor as the causal part, a new lower level part is available (DS7Z-9904132-A). It is not necessary to replace the sun visor assembly if only the clip is damaged.
• 11018521May 13, 2025Engine, Transmission and drivetrain. Some 2020 Continental, 2020-2024 Edge/Nautilus, 2020-2025 Explorer/Aviator/Escape/Corsair/F-150/F-Super Duty/Ranger/Transit/E-Series, 2021-2025 Bronco, and 2022-2025 Maverick vehicles may require an engine cooling system flush to be performed for various concerns. Workshop Manual (WSM), Section 303-03 has been updated to eliminate the need to remove and install the radiator assembly to perform a radiator flush.
• 11019259May 10, 2025Other or unknown. Certain 2018-2024 model year various vehicles — update sync software
• 11018198May 6, 2025Other or unknown. Some of the vehicles listed in the Model statement above exhibit all of the following conditions:  Shudder condition, most noticeable at speeds below 60 mph (100 km/h)  No DTCs present  Traceable shudder event with IDS/FDRS reading. Refer to Figure 1. Sometimes this is perceived/felt as an engine misfire. This may be due to an internal issue with the torque converter.
• 11015546Mar 7, 2025Other or unknown. Some 2019-2024 Edge and 2019-2023 Nautilus vehicles equipped with a 2.0L engine may exhibit a repeat block heater failure.
• 11015514Mar 4, 2025Other or unknown. Some 2021-2024 Bronco Sport, 2020-2024 Escape/Corsair/Edge/Nautilus/Transit Connect and 2022-2024 Maverick vehicles may exhibit erratic shifting and/or a transmission fluid venting condition. If during the preliminary inspection the transmission fluid is found to be a foamy pink color, this may indicate possible cross contamination of engine coolant and transmission fluid due to an internally leaking transmission…
• 11012854Jan 11, 2025Other or unknown. Some 2018-2024 F-150/Edge, 2018 MKX, 2019-2023 Nautilus, 2020-2025 Explorer/Aviator, 2021-2024 Bronco, and 2024 Ranger vehicles equipped with a 2.7L or a 3.0L EcoBoost engine may exhibit an engine oil leak from the crankshaft rear seal with retaining plate.
• 11012217Dec 4, 2024Other or unknown. Certain 2018 - 2024 Model Year Various Vehicles Update SYNC Software
• 11010950Nov 27, 2024Other or unknown. Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs. Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs.
• 11009445Oct 24, 2024Other or unknown. Some 2018-2024 F150/Edge, 2018 MKX, 2019-2023 Nautilus, 2020-2025 Explorer/Aviator, 2021-2024 Bronco, and 2024 Ranger vehicles equipped with a 2.7L EcoBoost or a 3.0L EcoBoost engine may exhibit an engine oil leak from the crankshaft rear seal with retaining plate.
• 11008948Oct 10, 2024Other or unknown. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
• 11006862Aug 23, 2024Other or unknown. Some 2019-2024 Ford and Lincoln vehicles equipped with a telematics control unit module (TCU) may exhibit the Location toggle button in the Connectivity setting menu grayed out with an inability to switch it off.
• 11006036Jul 23, 2024Other or unknown. Certain 2018 - 2024 Model Year Various Vehicles Update SYNC Software In all the affected vehicles, due to an error in the SYNC software, you may experience SYNC system instability concerns and/or a failure to preserve certain settings across ignition cycles. This may result in a black infotainment screen that does not affect rear view camera, incorrect language setting, erased or unsaved radio presets, and…
• 11005746Jul 16, 2024Other or unknown. Some 2019-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various FordPass/LincolnWay connectivity concerns including but not limited to: missing activation prompt (pop-up) on the vehicle's center display screen when attempting to activate vehicle through FordPass/LincolnWay, incorrect location/global positioning system (GPS) reported through FordPass/LincolnWay, problems with remote commands…
• 11005710Jul 9, 2024Other or unknown. Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - "INSTL_ERR12" while programming APIM using the Ford Diagnosis and Repair System (FDRS) or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level NU5T-14G381-AB/BB.
• 11003146Jun 28, 2024Other or unknown. Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - "INSTL_ERR12" while programming APIM using the Ford Diagnosis and Repair System, or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level
• 11001646Jun 6, 2024Other or unknown. This article supersedes TSB 23-2307 to update the Service Procedure and vehicle model years affected. Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Transit Connect, 2019-2023 Mustang, 2019-2023 Ranger, 2020-2021 Expedition/Navigator, 2020-2022 Escape/Corsair/Super Duty/EcoSport, 2020-2024 Explorer/Aviator/Transit, 2021-2024 Bronco Sport, 2022-2024 Maverick vehicles with SYNC 3 may experience…
• 10254138Apr 24, 2024Equipment. All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet…
• 10253552Apr 3, 2024Other or unknown. Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or later, select the diagnostics tab and search for related symptoms,DTCs and keywords. The search results will be shown in the search results pane.
• 10251952Mar 6, 2024Engine cooling. For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause…
• 10251934Mar 1, 2024Transmission and drivetrain. During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section…
• 10250852Feb 29, 2024Electrical system. Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops…
• 10251455Feb 26, 2024Engine cooling. This TSB supersedes TSB 23-2049 to update the parts list. Some 2019-2023 Edge/Nautilus vehicles equipped with a 2.7L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to stuck internal components of the variable cam timing (VCT) unit. To correct the…
• 10245389Nov 17, 2023Transmission and drivetrain, Electrical system. Some 2019-2021 Edge/Nautilus vehicles equipped with all wheel drive (AWD) may exhibit a noise from the rear of the vehicle while approaching the vehicle or prior to starting engine. This may be due to the rear drive unit (RDU) actuator learning process. Reprogram the software in the AWD module to minimize the noise using the latest software level of the appropriate Ford diagnostic scan tool. If no other concerns or…
• 10245384Nov 14, 2023Transmission and drivetrain. Some 2019-2021 Edge/Nautilus vehicles equipped with all-wheel drive (AWD) may exhibit a noise/vibration/chatter/shudder/grind/bind from the rear of the vehicle during low speed turning events. To correct the condition, reprogram the AWD module using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use casual part RECAL and applicable labor times in Section 10 of the Service Labor…
• 10245258Nov 9, 2023Transmission and drivetrain. Some 2019-2023 Edge/Nautilus and 2022-2023 Maverick vehicles equipped with all wheel drive (AWD) may exhibit chatter/shudder during low speed turning events. This may be due to fluid contamination in the rear drive unit (RDU). Drain and refill the RDU, refer to Workshop Manual Section (WSM) 205-02. Drive for 5 miles (8 km) in stop and go conditions with right and left turns and re-evaluate. If the issue is still…
• 10244707Oct 5, 2023Electrical system, Other or unknown, Equipment. Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update…
• 10241627Aug 2, 2023Electrical system. In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent…
• 10240577Aug 1, 2023Equipment, Transmission and drivetrain, Other or unknown. Some 2019-2023 Edge/Nautilus, 2020-2023 Escape/Corsair, 2021-2023 Bronco Sport, 2022-2023 Maverick vehicles equipped with all wheel drive (AWD) may exhibit chatter/shudder during low speed turning events. This may be due to fluid contamination in the rear drive unit (RDU). Drain and refill the RDU, refer to Workshop Manual Section (WSM) 205-02. Drive for 5 miles (8 km) in stop and go conditions with right and left…
• 10239099Jul 7, 2023Back-over prevention (rear camera), Equipment. Some 2020-2021 Escape built on/before 23-Nov-2021, 2021 F-150 built on/before 08-Oct-2021, 2021 Mustang Mach-E built on/before 29-Mar-2021, 2021 Expedition built on/before 05-Aug-2021, 2021 Explorer built on/before 27-Sep-2021 and 2020-2022 Edge may exhibit a concern of the audio system does not power on, no sound from audio speakers, chimes default to coming through the instrument cluster, no communication with…

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