2017 Ford Escape Technical Service Bulletins

249 technical service bulletins (TSBs) are on record for the 2017 Ford Escape. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10138534Jan 29, 2018Engine cooling. Some 2017 Escape vehicles may exhibit an auto stop/start concern when the vehicle does not auto restart. The concern can occur at a stop where the vehicle will perform an auto stop/start event. Upon attempting to restart, the instrument panel may display a message instructing the customer to shift the vehicle to park and start the vehicle manually. This concern may be intermittent and difficult to duplicate. Do not…
• 10138533Jan 29, 2018Equipment. Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then…
• 10140331Jan 26, 2018Equipment. Some 2017-2018 Escape vehicles may exhibit inoperative climate or radio controls with DTCs U2100, U0140 in the FCIM or DTC U0164 in the body control module (BCM). This may be due to loss of communication or incomplete module configuration. Before further diagnosis, complete a battery reset per the Workshop Manual (WSM), Section 414-01. Clear the DTCs and complete a FCIM self-test. If the DTCs are no longer present…
• 10138532Jan 26, 2018Equipment. Some 2017-2018 Escape vehicles may exhibit inoperative climate or radio controls with DTCs U2100, U0140 in the FCIM or DTC U0164 in the body control module (BCM). This may be due to loss of communication or incomplete module configuration. Before further diagnosis, complete a battery reset per the Workshop Manual (WSM), Section 414-01. Clear the DTCs and complete a FCIM self-test. If the DTCs are no longer present…
• 10140323Jan 10, 2018Equipment. The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access.
• 10138524Jan 10, 2018Equipment. The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access.
• 10140315Jan 8, 2018Transmission and drivetrain, Engine. Some 2013-2018 Escape/Fusion/MKZ vehicles equipped with 2.5L or 1.5L/2.0L/3.0L Ecoboost engine, 2015-2018 MKC/Edge/Explorer vehicles equipped with 2.0L/2.3L/2.7L EcoBoost engine, 2016-2018 MKX vehicles equipped with 2.7L Ecoboost engine, 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost, and AWD may exhibit a fluid leak from the PTU intermediate shaft seal.
• 10138516Jan 8, 2018Engine cooling. Some 2013-2018 Escape/Fusion/MKZ vehicles equipped with 2.5L or 1.5L/2.0L/3.0L Ecoboost engine, 2015-2018 MKC/Edge/Explorer vehicles equipped with 2.0L/2.3L/2.7L EcoBoost engine, 2016-2018 MKX vehicles equipped with 2.7L Ecoboost engine, 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost, and AWD may exhibit a fluid leak from the PTU intermediate shaft seal.
• 10127426Nov 29, 2017Equipment, Electrical system. Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. SYNC software updates are now available under the OASIS Tab SYNC selection. If update is available, refer to WSM Section 415-00 and update APIM software. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
• 10127425Nov 29, 2017Equipment, Electrical system. Some owners of 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may experience inoperative mobile device navigation applications. Mobile device navigation via AppLink requires SYNC 3 version 2.3 or higher for Apple iOS users. Mobile device navigation via AppLink is not currently available for Android users. SYNC software updates are now available under the OASIS Tab SYNC selection. If an update is available…
• 10127424Nov 29, 2017Electrical system, Lane departure, Equipment, Back-over prevention (rear camera). Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. SYNC may appear unresponsive when the overhead vehicle image is displayed. The vehicle image may intermittently display after shifting out of reverse or turning the vehicle off when in reverse. SYNC software updates…
• 10127419Nov 22, 2017Electrical system, Equipment. Some 2017-2018 Escape vehicles with electronic manual temperature control (EMTC) and ford original accessory (FOA) or factory invoiced accessory (FIA) scalable remote start systems may exhibit a concern of the air distribution and temperature controls becoming locked after 5 minutes when the vehicle is started with the remote start system.
• 10127417Nov 22, 2017Equipment. Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale.
• 10127402Nov 14, 2017Engine. Some 2017 Escape vehicles equipped with a 1.5L Gasoline Turbocharged Direct Injection (GTDI) engine and built on or before 1-Feb-2017 may exhibit an illuminated MIL with DTC P051B. Follow the Service Procedure steps to correct the condition.
• 10127394Nov 3, 2017Body and structure. Some 2013-2018 Escape, Focus and C-Max vehicles may exhibit a water stained headliner after the vehicle has experienced a water leak from areas such as the roof opening panel, fixed glass, roof rails and roof ditch mouldings. Follow the procedure below to remove the water stains from the headliner after the water leak has been repaired. Follow the Service Procedure steps to correct the condition.
• 10127405Nov 2, 2017Electrical system, Transmission and drivetrain. Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use the Ford Integrated Diagnostic System (IDS) service tool or Ford J2534 Diagnostic Software, select - Toolbox - Body - Security - PATS Functions - Parameter Reset. Follow the…
• 10125067Oct 20, 2017Tires. Some 2017-2018 Escape vehicles may exhibit a vibration at highway speeds above 80 Km/h (50 MPH) which may be attributed to short term flat spotting in the tires. Follow the Service Procedure steps to correct the condition.
• 10125083Oct 19, 2017Equipment, Electrical system. Some 2017 Escape vehicles may exhibit inoperative climate or radio controls with DTCs U2100, U0140 in the FCIM or DTC U0164 in the body control module (BCM). This may be due to loss of communication or incomplete module configuration. Before further diagnosis, complete a battery reset per the Workshop Manual (WSM), Section 414-01. Clear the DTCs and complete a FCIM self-test. If the DTCs are no longer present, no…
• 10125080Oct 6, 2017Back-over prevention (rear camera). Some owners of 2013-2018 Escape vehicles may complain of the rear license plate viewed in the lower portion of the display screen when using the parking aid camera. This is due to the convex camera lens to provide as much viewing angle as possible. This is a normal vehicle characteristic and no repairs or adjustments should be attempted to correct this condition.
• 10125079Oct 6, 2017Equipment. Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. SYNC may appear unresponsive when the overhead vehicle image is displayed. The vehicle image may intermittently display after shifting out of reverse or turning the vehicle off when in reverse.
• 10125078Oct 6, 2017Equipment. Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale.
• 10125074Oct 4, 2017Equipment. Some 2017-2018 Fusion/MKZ/MKC/MKX/Continental with all audio systems and 2017-2018 Escape with Sony audio systems may exhibit an inoperative speed compensation volume feature. Do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates.
• 10119684Sep 28, 2017Electrical system. Some owners of 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may experience inoperative mobile device navigation applications. Mobile device navigation via AppLink requires SYNC 3 version 2.3 or higher for Apple iOS users. Mobile device navigation via AppLink is not currently available for Android users. SYNC 3 software upgrades to support these apps are not currently available, do not attempt any…
• 10119659Sep 22, 2017Electrical system. Some 2017-2018 Escape and MKC vehicles equipped with 2.0L Gasoline Turbocharged Direct Injection (GTDI) engine built on or before 18-Sep-2017 may exhibit a MIL illuminated with DTC P04DB (crankcase ventilation system disconnected) in powertrain control module(PCM) memory. Follow the Service Procedure steps to correct the condition.
• 10119678Sep 21, 2017Electrical system. Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key…
• 10119676Sep 18, 2017Equipment, Electrical system. Some 2016-2017 Escape vehicles built on or before 01-Apr-2017 may exhibit a concern with the OAT reading inaccurate and/or the A/C inoperative. This may be due to water in connector C134(20 pin) in the left front fender apron. If a vehicle comes in with this condition, access connector C134 in the 14290 harness. Refer to Wiring Manual. Check connector C134 for corrosion and/or water contamination.
• 10119673Sep 18, 2017Electrical system. Some 2017-2018 Escape/MKC and 2017 Edge vehicles equipped with 2.0L Gasoline Turbocharged Direct Injection(GTDI) engines may exhibit illuminated malfunction indicator light(MIL) with DTC P04DB(crankcase ventilation system disconnected) stored in Powertrain Control Module(PCM) memory. Disconnect crankcase pressure sensor electrical connector and remove crankcase vent tube. Inspect valve cover port with borescope.
• 10119671Sep 13, 2017Engine. 2017 vehicles equipped with a 2.0L GTDI, 2.3L GTDI, or 2.5L PFI engine will either be equipped with a diamond washer on each side of a smooth-faced crankshaft timing sprocket (early build), or a crankshaft timing sprocket with laser etched faces and no diamond washers (late build). If equipped, diamond washers should be cleaned, inspected and reused, if undamaged. Diamond washers should never be installed along…
• 10119669Sep 13, 2017Electrical system. Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. To recover the screen, perform a complete ignition cycle (key off, open and close the driver's door then wait 5 minutes). The SYNC software version of the vehicle can be confirmed via OASIS. Do not attempt any repairs at this time. Engineering is investigating; Monitor…
• 10115953Jul 14, 2017Equipment. Some 2013-2017 Edge/MKX/Escape/MKC/Fusion/MKZ/Flex/MKT/Mondeo/Kuga/EcoSport AWD vehicles where diagnosis leads to a RDU clutch issue, a rear drive unit (RDU) service kit is available. Use the vehicle identification number (VIN) in the parts catalog to look for base part 4A232. If clutch assembly (base 4A232) is not listed in the catalog, this message does not apply. For vehicle repairs refer to updated Workshop…
• 10115952Jul 14, 2017Electrical system. Some 2016-2017 Ford/Lincoln vehicles SYNC 3 may exhibit an intermittent blank screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. During the update process the SYNC status bar shows Updating System Software for approximately 30 minutes. After Installation Complete pop-up appears, remove USB flash drive and install…
• 10115944Jul 7, 2017Visibility (wipers, defrost, mirrors). Some 2017 Escape vehicles built on or before 1-Dec-2016 may exhibit a wind and/or whistle noise from the exterior mirror(s) at highway speed. Follow the Service Procedure steps to correct the condition.
• 10109003Apr 28, 2017Engine, Equipment. Some 2017 Escape/Fusion vehicles equipped with a 2.5L engine and built on or before 2-Feb-2017 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0300 and/or P0316 stored in the powertrain control module (PCM) memory. Follow the Service Procedure steps to correct the condition.
• 10108995Apr 20, 2017Brakes. Some 2017 Escape vehicles equipped with 17 inch wheels built on or before 10-October-2016 may exhibit an illuminated electric park brake warning indicator with diagnostic trouble codes (DTCs) C1034, C1A43, C2005, C2007, C2008 and/or U2002. Four wheel drive (4WD) vehicles may also exhibit an anti-lock brake system (ABS) lamp illuminated with DTCs C003A or C0037. Follow the Service Procedure steps to correct the…
• 10109001Apr 18, 2017Back-over prevention (rear camera), Equipment. Some 2016-2017 Edge, Escape, Expedition, Fiesta, Flex, MKC, MKT, MKX, Mustang, Navigator and Taurus or 2017 Explorer and Super Duty vehicles equipped with SYNC 3 and built on 1-Jul-2015 and through 31-Dec-2016 may exhibit a SYNC display message of Please check your surroundings for safety along with no rear view camera image when in reverse gear. This will occur only at ambient temperatures ranging from -5 Å'C to 5…
• 10109013Apr 13, 2017Fuel system, Engine. Some 2017 Escape and MKC vehicles equipped with a 1.5L, 2.0L or 2.3L engine may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0455, P0456, P144C and/or P1450 stored in the powertrain control module (PCM) memory. Vehicles may also exhibit a rough idle and/or slow fuel fill concern. If normal diagnosis leads to the replacement of the canister purge valve then inspect for the presence of liquid fuel…
• 10100517Mar 28, 2017Suspension. Some 2015-2017 escape and mkc vehicles without a vehicle dynamic suspension system and built on 1-apr-2015 and through 1-oct-2016 may exhibit a rattle and/or clunking noise from the rear suspension while driving over bumps and/or making turns at low speeds. Suspect rear shock absorbers will compress 2-5 inches of travel before significant resistance is observed.
• 10100508Mar 23, 2017Electrical system. Some 2016-2017 ford or lincoln vehicles equipped with sync 3 may exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale.
• 10099087Mar 21, 2017Equipment, Engine. Some 2013-2017 escape vehicles built on or before 28-feb-2017 may exhibit a noise and/or vibration from the climate control blower motor with or without a lack of airflow from panel registers and may also have an odor. This concern may be due to small animals that can enter the blower motor housing area through the air inlet duct and cause damage to the air inlet duct assembly and/or blower motor assembly.
• 10099081Mar 20, 2017Visibility (wipers, defrost, mirrors). Some 2017 escape vehicles equipped with one touch open on the drivers window only and built on or before 29-jul-2016 may exhibit inoperative front power windows due to an open fuse 15 in the rjb. Fuse 15 in the rjb may open if the front windows are operated at the same time and the switches are held at the stops. This may occur in colder weather due to increased current requirements of the motors. Follow the…
• 10100084Mar 17, 2017Equipment. Some 2017 escape vehicles with electronic manual temperature control (emtc) and ford original accessory or fia scalable remote start systems may exhibit a concern of the air distribution and temperature controls becoming locked after 5 minutes when the vehicle is started with the remote start system. After approximately 5 minutes of driving the air distribution and temperature controls lock and requests for air…
• 10100082Mar 16, 2017Transmission and drivetrain. The 2017 powertrain control/emissions diagnosis (pc/ed) manual has been revised for diagnosing electronic throttle body (etb). For all etb concerns, the appropriate diagnostic must be completed before throttle body replacement. If a concern is intermittent and no dtcs are present, refer to historical dtcs and the pc/ed, section 3 no dtcs present index chart for further information.
• 10099458Mar 14, 2017Equipment. Some vehicles may exhibit an illuminated mil with diagnostic trouble codes (dtcs) p0011, p0012, p0014, p0015, p0016, p0017, p0018, p0019, p0021, p0022, p0024 and/or p0025. This may be due to small debris causing the vct solenoid to stick. Before attempting any component diagnosis or replacement of the vct solenoid, refer to powertrain control and emissions diagnosis (pc/ed) pinpoint test hk11 to cycle the affected…
• 10099073Mar 14, 2017Equipment. Some 2014-2017 fusion and 2017 escape vehicles equipped with a 1.5l gasoline turbocharged direct injection (gtdi) engine and an odometer reading 16,000 km (10,000 miles) or above may exhibit low coolant, white exhaust smoke and may also exhibit an illuminated mil with diagnostic trouble codes (dtcs) p0217, p0300, p0301, p0302, p0303, p0304, p0316 and/or p1299. This condition may be due to an intake manifold bolt…
• 10099002Mar 13, 2017Electrical system. Some 2015-2017 escape vehicles equipped with emtc and built on or before 8-apr-2016 may exhibit incorrect air distribution from the instrument panel registers when panel mode is selected on the heater ventilation air conditioning (hvac) control panel. Follow the service procedure steps to correct the condition.
• 10099451Mar 8, 2017Equipment. Some 2016-2017 f150, edge, mkx, escape, focus, mkc, fusion, mkz, taurus and 2017 continental vehicles equipped with 2.0l, 2.7l or 3.0l gasoline turbocharged direct injection(gtdi) ecoboost engines may exhibit malfunction indicator light(mil) on with diagnostic trouble codes(dtc) p1013, p1015 and/or p1016 stored in powertrain control module(pcm). Check turbocharger wastegate control hoses for water/ice restrictions…
• 10095856Feb 23, 2017Electrical system. Some 2017 mkc vehicles equipped with all audio systems and 2017 escape vehicles with a sony audio system built on or before 23-dec-2016 may exhibit a discharged battery. A repetitive cycling noise similar to a cd ejecting noise may also be present. If excessive battery drain is present and eliminated with the radio battery power fuse removed, reprogram the audio control module (acm) to the latest calibration using…
• 10095846Feb 21, 2017Electrical system, Equipment. Some 2017 escape vehicles with electronic manual temperature control (emtc) and ford original accessory or fia scalable remote start systems may exhibit a concern of the last user setting of the heating ventilation and air conditioning (hvac) system is not maintained when the vehicle is started with the remote start system. Airflow may be defaulted to the defrost ducts when this occurs.
• 10095204Jan 24, 2017Electrical system, Equipment. Some 2017 mkc and continental with all audio systems and 2017 escape with sony audio systems built on or before 23-dec-2016 may exhibit a discharged battery. A repetitive cycling noise similar to a cd ejecting noise may also be present. If excessive battery drain is present and eliminated with the radio battery power fuse removed, reprogram the audio control module (acm) to the latest calibration using the…
• 10095180Jan 24, 2017Visibility (wipers, defrost, mirrors). 2017 escape vehicles equipped with power roof opening panel built on 06-jun-2016 and through 03-dec-2016 have a change to the initialization procedure for both the roof opening panel and the shield(sunshade). Refer to workshop manual, section 501-17. In step 2 for the procedures that must be completed within 5 seconds, do not release the tilt switch(sliding glass panel close switch) or the shield (sunshade) control…

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