2017 Ford Explorer Technical Service Bulletins

200 technical service bulletins (TSBs) are on record for the 2017 Ford Explorer. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10156877Feb 7, 2019Electrical system, Engine cooling, Equipment. Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor function at various fan speed settings. This may be due to a poor electrical connection at the blower motor speed control.
• 10156863Feb 7, 2019Equipment, Body and structure. Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
• 10155565Feb 7, 2019Equipment, Electrical system. Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor function at various fan speed settings. This may be due to a poor electrical connection at the blower motor speed control.
• 10155551Feb 7, 2019Body and structure. Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
• 10156860Feb 5, 2019Transmission and drivetrain. Some all-wheel drive (AWD) 2013-2018 Escape vehicles equipped with 1.5L/1.6L/2.0L EcoBoost/Fusion vehicles equipped with 2.0L/2.7L EcoBoost/MKZ vehicles equipped with 2.0L EcoBoost, 2017-18 MKZ vehicles equipped with 3.0L EcoBoost, 2015-2018 MKC vehicles equipped with 2.0L/2.3L EcoBoost/Edge vehicles equipped with 2.0L/2.7L EcoBoost, 2016-2018 MKX vehicles equipped with 2.0L and 2.7L EcoBoost/Explorer vehicles…
• 10155548Feb 5, 2019Equipment, Transmission and drivetrain. Some all-wheel drive (AWD) 2013-2018 Escape vehicles equipped with 1.5L/1.6L/2.0L EcoBoost/Fusion vehicles equipped with 2.0L/2.7L EcoBoost/MKZ vehicles equipped with 2.0L EcoBoost, 2017-18 MKZ vehicles equipped with 3.0L EcoBoost, 2015-2018 MKC vehicles equipped with 2.0L/2.3L EcoBoost/Edge vehicles equipped with 2.0L/2.7L EcoBoost, 2016-2018 MKX vehicles equipped with 2.0L and 2.7L EcoBoost/Explorer vehicles…
• 10153969Jan 17, 2019Equipment. Some 2012-2019 Vehicles may require repairs to the Smartlink system. Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford are not reimbursable through the Ford Motor Company warranty system. Please see the Warranty and Policy Manual for further information on Ford Licensed Accessories.
• 10153981Jan 9, 2019Engine cooling. Certain 2011-2017 Model Year Explorer Vehicles - Carbon Monoxide Concerns
• 10153923Jan 9, 2019Seats. Some 2016-2019 Explorer vehicles may exhibit a heated lower front seat cushion that does not operate properly after turning the ignition on after a remote start event. To temporarily resolve the concern, the heated seat control switch may be cycled off and then back on. Do not attempt any repairs at this time. Engineering is investigating. To assist with the investigation, use the Report a Vehicle Concern link at…
• 10153948Dec 14, 2018Electrical system. Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 and a 6, 8 or 10 inch screen may show a pop-up message every key cycle that states 'SYNC can check for updates when connected to a WiFi network'. To remove the inconvenience of the pop-up the customer can either connect to a trusted WiFi network to complete the setup process or turn off WiFi in the WiFi settings located under the Settings menu. Adjusting…
• 10153933Dec 12, 2018Electrical system. Some 2016-2017 Explorer/Police Interceptor Utility vehicles equipped with a 3.5L EcoBoost engine built on or before 30-Sep-2016 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0325, P0327, P0330 and/or P0332. This may be caused by a wire chafe condition near the knock sensor connector C109. Follow the Service Procedure steps to correct the condition.
• 10153931Dec 4, 2018Seats, Equipment. Some 2013-2018 C-Max, 2013-2019 Escape/Fusion/MKZ, 2015-2018 Focus, 2015-2019 Edge/F150/MKC/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017 Super Duty, 2018-2019 EcoSport/Expedition, and 2019 Nautilus vehicles may experience seat pan looseness, lateral movement, or clunk/thump noise on turns. Follow the Service Procedure steps to correct the condition.
• 10152473Nov 14, 2018Engine cooling. For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. For all turbocharged engine applications, the turbocharger oil supply filter (6C683 gas engine/6L625 connector style or 6A968 diesel engine) must be replaced whenever the…
• 10152466Nov 1, 2018Steering. 2013-2019 vehicles equipped with a LKS system with customer complaints of steering wheel vibration, steering pull or vehicle drift may be due to an alert and/or steering aid input from the LKS. The LKS system detects unintentional drifting toward the outside of the lane and alerts and/or aids vehicle to stay in the lane. Be sure the customer understands how the lane departure warning feature settings work for Alert…
• 10152465Nov 1, 2018Seats, Latches, locks and linkages. Some 2016-2019 Explorers equipped with the power folding 3rd row seat may experience a seat that will not latch/unlatch from folded or normal positions. This may be due to misalignment between the seat latch and the anchor bracket or misalignment between the load floor support and the load floor panel. If the seats attempt to move and stop, attempt to neutralize the anchor brackets and load floor support brackets…
• 10152464Nov 1, 2018Electrical system. When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic…
• 10148722Oct 5, 2018Equipment, Electrical system. Some 2016-2018 Explorer vehicles built on or before 07-Aug-2018 may automatically switch from A/C to heat and defrost after 1 minute during a remote start event when the customer expects the A/C to remain on. To resolve the concern, reprogram the heating, ventilation and air conditioning (HVAC) control module using the latest software level of the appropriate Ford diagnostic scan tool.
• 10149778Sep 27, 2018Transmission and drivetrain. Some 2013-2019 Police Interceptor Sedan and Utility vehicles may exhibit a reduced top speed after a transmission fluid service with unapproved fluid. The use of unapproved fluid or improper transmission fluid level can lead to reduced vehicle performance and transmission damage that is not covered under warranty. Use only Mercon LV Automatic Transmission Fluid, XT-10-QLVC (US), CXT-10-LV12 (Canada). Use only the…
• 10149777Sep 27, 2018Electrical system. Some 2017-2018 Explorer vehicles equipped with a 110V power outlet may exhibit a high pitched buzzing or ringing noise from the right side front interior area while the engine is running. If replacing the DC/AC inverter does not resolve the concern, replace the fuel pump control module with part number FU5Z-9D370-B. Inspect the new replacement module and ensure the engineering part number suffix shows "LA" before…
• 10149770Sep 21, 2018Electrical system. Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit the Android Auto Preference menu selection is not present after an update to version 3.0 software. In prior versions of SYNC 3 software this menu was present, however in version 3.0 software the Android Auto Preference menu will only show up once an Android Phone has been initially connected to SYNC.
• 10149766Sep 19, 2018Equipment. Some 2016-2019 Police Interceptor Utility vehicles may have an illuminated MIL with ambient air temperature (AAT) sensor DTC P0073. During the installation of certain police accessories by non-Ford vehicle upfitters, wiring connector C134 may have been left disconnected following the removal and installation of the front bumper cover. If this issue is noted, first check C134 before beginning other diagnostic steps.
• 10144950Aug 31, 2018Transmission and drivetrain, Electrical system. Some 2015-2017 Explorer and Police Interceptor Utility vehicles equipped with 3.5L Ecoboost engines may exhibit a surge or hesitation condition at approximately 50-60 MPH in 6th gear under light to moderate loads. If there are no DTCs stored in the powertrain control module (PCM), do not attempt further repairs. Advise customers this is a normal characteristic of the vehicle and will not affect durability of the…
• 10144947Aug 24, 2018Steering. When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic…
• 10144919Aug 23, 2018Engine. Some 2013-2018 Escape vehicles equipped with 1.5L/1.6L/2.0L EcoBoost, 2013-2018 Fusion vehicles equipped with 2.0L/2.7L EcoBoost, 2013-2018 MKZ vehicles equipped with 2.0L EcoBoost, 2017-18 MKZ vehicles equipped with 3.0L EcoBoost, 2015-2018 MKC vehicles equipped with 2.0L/2.3L EcoBoost, 2015-2018 Edge vehicles equipped with 2.0L/2.7L EcoBoost, 2016-2018 MKX vehicles equipped with 2.0L and 2.7L EcoBoost, 2016-2018…
• 10144930Aug 2, 2018Electrical system. Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM, Section 415-00 and update the APIM software.
• 10144206Jul 12, 2018Latches, locks and linkages, Seats, Equipment. Some 2016-2018 Explorers equipped with the power folding 3rd row seat may experience a seat that will not latch/unlatch from folded or normal positions. This may be due to misalignment between the seat latch and the anchor bracket or misalignment between the load floor support and the load floor panel. If the seats attempt to move and stop, attempt to neutralize the anchor brackets and load floor support brackets…
• 10143108Jun 29, 2018Electrical system, Equipment. Some 2016-2018 Explorer vehicles may automatically switch from A/C to heat and defrost after 1 minute during a remote start idle when the customer expects the A/C remain on. The system will return to normal operation after the ignition is turned to the run position. Do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates. To assist with the investigation, use the Report A…
• 10143103Jun 22, 2018Equipment, Electrical system. Some 2016-2018 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key…
• 10143102Jun 22, 2018Equipment, Electrical system. Various 2016-2018 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then…
• 10143114Jun 14, 2018Engine cooling. Certain 2017 Model Year Multiple Vehicle Lines - California Emission Warranty Parts Coverage
• 10143113Jun 13, 2018Engine cooling. Certain 2017 Model Year Multiple Vehicle Lines - California Emission Warranty Parts Coverage
• 10143091Jun 12, 2018Equipment, Electrical system. RKE stand alone key fobs can be added to 2016 and newer Police Utility vehicles not previously equipped with them. To program the fobs, start an IDS session and enter the Red Toolbox > Module Programming > Programmable Parameters > Police Mode > Remote Keyfob Learn > Enable. Next, refer to the RKE Transmitter Programming procedure listed in Workshop Manual (WSM), Section 501-14 > General Procedures to program the…
• 10143090Jun 12, 2018Engine, Equipment. Some 2013-2018 Police Interceptor Utility vehicles equipped with a 3.7L twin independent variable camshaft timing (TiVCT) engine may exhibit an engine vibration and/or the engine mount leaking fluid. A revised engine mount (GB5Z-6038-A) has been released to address this condition. For claiming, use causal part 6038 and applicable labor operations in Section 06 of the Service Labor Time Standards (SLTS) Manual.
• 10137126Apr 4, 2018Electrical system. Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. SYNC software updates are now available under the OASIS Tab SYNC selection. If update is available, refer to WSM Section 415-00 and update APIM software. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
• 10137113Mar 30, 2018Equipment. Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems.
• 10137109Mar 29, 2018Tires. Some 2015-2018 Explorer vehicles equipped with Hankook brand tires may exhibit tread wear that is not the result of vehicle alignment concerns. For customer satisfaction, Hankook is offering pro-rated tire replacement for vehicles with less than 36,000 Miles. This program is managed by Hankook Tire America Corp. and not claimed under Ford new vehicle limited warranty.
• 10137102Mar 21, 2018Equipment. Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 and connected to an iPhone recently upgraded to iOS 11.2.5 may exhibit functional concerns where USB audio playback and App Link will not operate. This may also include, under certain conditions, no Bluetooth streaming. Apple has released iOS 11.2.6 to address this concern. Advise the customer to update the device to iOS 11.2.6 and re-evaluate before…
• 10137101Mar 21, 2018Transmission and drivetrain. Some vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected…
• 10137072Mar 20, 2018Visibility (wipers, defrost, mirrors). Some 2016-2017 Explorer vehicles may exhibit front window glass that jumps/chatters during up/down movement. Follow the Service Procedure steps to correct the condition.
• 10137100Mar 19, 2018Electrical system. Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then…
• 10137098Mar 15, 2018Electrical system. Some 2016-2018 Explorer vehicles equipped with automatic temperature control and premium AM/FM/CD may exhibit a broken or missing temperature control switch. The driver and passenger switches are now available separately from the control head. Replacement of the control head assembly is not necessary. The switches are driver and passenger specific and must be installed in the correct location with the red heat…
• 10137089Mar 13, 2018Exterior lighting. 2016-2018 Explorer signature lighting is standard equipment on XLT and higher level vehicles. Base model vehicles are not equipped with signature lighting and it is not an option. Base level vehicles without the LED lighting surrounding the headlamps are built correctly and should not be modified by installing the signature lamps. Prior to beginning any diagnostics, verify the proper vehicle model/series utilizing…
• 10136611Feb 21, 2018Equipment. Some 2016-2018 Ford and Lincoln Vehicle equipped with SYNC 3 and connected to an iPhone recently upgraded to iOS 11.2.5 may exhibit a concern where USB Audio playback and App Link applications will not function properly. This may also include, under certain conditions, no Bluetooth Streaming. Apple is aware of the issue and is working on a resolution with a future iOS release. No repairs should be performed at this…
• 10136597Feb 14, 2018Equipment. 2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
• 10136592Feb 9, 2018Electrical system. When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic…
• 10136586Feb 5, 2018Exterior lighting. Some 2016-2018 Police Interceptor Utility vehicles may exhibit flickering front amber marker lamps (inboard amber lights under the headlamps) when the engine is running. Before attempting repairs, verify the frequency type using the Integrated Diagnostic System (IDS) or equivalent. The frequency type in police mode programmable parameters must be set to type 2. The engine must be running for the configuration to…
• 10140332Jan 29, 2018Electrical system, Equipment. Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then…
• 10138533Jan 29, 2018Equipment. Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then…
• 10140285Jan 11, 2018Transmission and drivetrain, Electrical system. Some 2017-2018 Explorer vehicles equipped with a 2.3L EcoBoost engine built on or before 7-Dec-2017 may exhibit an illuminated MIL with DTC P04DB (crankcase ventilation system disconnected) in the powertrain control module (PCM) memory. Reprogram the PCM using Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS) release 108.02 or higher. Make sure you are connected to the internet when…
• 10138486Jan 11, 2018Transmission and drivetrain. Some 2017-2018 Explorer vehicles equipped with a 2.3L EcoBoost engine built on or before 7-Dec-2017 may exhibit an illuminated MIL with DTC P04DB (crankcase ventilation system disconnected) in the powertrain control module (PCM) memory. Reprogram the PCM using Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS) release 108.02 or higher. Make sure you are connected to the internet when…

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