2017 Ford Explorer Technical Service Bulletins

200 technical service bulletins (TSBs) are on record for the 2017 Ford Explorer. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10140323Jan 10, 2018Equipment. The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access.
• 10140319Jan 10, 2018Engine cooling. 2017-2018 Explorer/Taurus vehicles equipped with 3.5L gasoline turbocharged direct injection (GTDI) engine and built on or after 27-Jun-2017 are equipped with a revised rear lower roll restrictor that eliminates the need for the front roll restrictor. The front roll restrictor has been eliminated by design on these vehicle applications even though the brackets may still be present.
• 10140282Jan 10, 2018Body and structure. Some 2017-2018 Explorer vehicles equipped with a 110V power outlet may exhibit a high pitched buzzing or ringing noise from the right side front interior area while the engine is running. Follow the Service Procedure steps to correct the condition.
• 10138524Jan 10, 2018Equipment. The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access.
• 10138520Jan 10, 2018Engine cooling. 2017-2018 Explorer/Taurus vehicles equipped with 3.5L gasoline turbocharged direct injection (GTDI) engine and built on or after 27-Jun-2017 are equipped with a revised rear lower roll restrictor that eliminates the need for the front roll restrictor. The front roll restrictor has been eliminated by design on these vehicle applications even though the brackets may still be present.
• 10138483Jan 10, 2018Electrical system. Some 2017-2018 Explorer vehicles equipped with a 110V power outlet may exhibit a high pitched buzzing or ringing noise from the right side front interior area while the engine is running. Follow the Service Procedure steps to correct the condition.
• 10140315Jan 8, 2018Transmission and drivetrain, Engine. Some 2013-2018 Escape/Fusion/MKZ vehicles equipped with 2.5L or 1.5L/2.0L/3.0L Ecoboost engine, 2015-2018 MKC/Edge/Explorer vehicles equipped with 2.0L/2.3L/2.7L EcoBoost engine, 2016-2018 MKX vehicles equipped with 2.7L Ecoboost engine, 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost, and AWD may exhibit a fluid leak from the PTU intermediate shaft seal.
• 10138516Jan 8, 2018Engine cooling. Some 2013-2018 Escape/Fusion/MKZ vehicles equipped with 2.5L or 1.5L/2.0L/3.0L Ecoboost engine, 2015-2018 MKC/Edge/Explorer vehicles equipped with 2.0L/2.3L/2.7L EcoBoost engine, 2016-2018 MKX vehicles equipped with 2.7L Ecoboost engine, 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost, and AWD may exhibit a fluid leak from the PTU intermediate shaft seal.
• 10127424Nov 29, 2017Electrical system, Lane departure, Equipment, Back-over prevention (rear camera). Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. SYNC may appear unresponsive when the overhead vehicle image is displayed. The vehicle image may intermittently display after shifting out of reverse or turning the vehicle off when in reverse. SYNC software updates…
• 10127417Nov 22, 2017Equipment. Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale.
• 10127397Nov 9, 2017Seats. Some 2016-2017 Explorer vehicles equipped with a manual front passenger seat may exhibit a stuck condition in the full forward position. This may be caused by the seat being moved firmly from the rearward position to the forward position causing the seat track travel restrictor to bend allowing the adjuster bar to become trapped under the travel restrictor. Follow the Service Procedure to correct the condition.
• 10127409Nov 8, 2017Tires, Wheels. Some 2015-2018 Explorer vehicles equipped with Hankook brand tires may exhibit chipping, cutting and/or unusual or even accelerated tread wear. If the tire side wall is marked as: 255/50R20 105H Ventus S1 Noble 2 contact Hankook Technical Service for possible pro-rated tire replacement. This may not be the result of improper alignment. For Hankook contact information refer to the Tire Warranty information located…
• 10127405Nov 2, 2017Electrical system, Transmission and drivetrain. Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use the Ford Integrated Diagnostic System (IDS) service tool or Ford J2534 Diagnostic Software, select - Toolbox - Body - Security - PATS Functions - Parameter Reset. Follow the…
• 10125086Oct 30, 2017Electrical system. Some 2017 Explorer vehicles equipped with a 110V power inverter may exhibit a high pitched buzzing or ringing noise from the passenger side front interior area while the engine is running. To isolate the noise to the power inverter, remove fuse 56 from the battery junction box with the engine running. Make sure there is nothing plugged into the 110V outlet during the test.
• 10125095Oct 26, 2017Engine cooling. Certain 2011-2017 Model Year Explorer Vehicles - Carbon Monoxide Concerns
• 10125093Oct 12, 2017Engine cooling. Certain 2011-2017 Model Year Explorer Retail Vehicles - Carbon Monoxide Complaints
• 10125079Oct 6, 2017Equipment. Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. SYNC may appear unresponsive when the overhead vehicle image is displayed. The vehicle image may intermittently display after shifting out of reverse or turning the vehicle off when in reverse.
• 10125078Oct 6, 2017Equipment. Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale.
• 10125077Oct 6, 2017Electrical system. Some 2016-2017 Police Interceptor Utility vehicles may exhibit flickering front amber marker lamps (inboard amber lights under the headlamps) when the engine is running. Before attempting repairs, verify the frequency type using the Integrated Diagnostic System (IDS) or equivalent. The frequency type in police mode programmable parameters must be set to type 2. The engine must be running for the configuration to…
• 10125073Oct 3, 2017Brakes. Some 2017 Explorer, Taurus, Police Interceptor vehicles built on 19-May-2017 and through 30-May-2017 equipped with a fixed brake pedal assembly may exhibit a brake drag concern or residual pressure in the brake system with the brake pedal fully released. This may be due to an interference condition between the brake pedal arm stop lamp switch bracket and the booster push rod clevis pin bracket.
• 10119678Sep 21, 2017Electrical system. Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key…
• 10119671Sep 13, 2017Engine. 2017 vehicles equipped with a 2.0L GTDI, 2.3L GTDI, or 2.5L PFI engine will either be equipped with a diamond washer on each side of a smooth-faced crankshaft timing sprocket (early build), or a crankshaft timing sprocket with laser etched faces and no diamond washers (late build). If equipped, diamond washers should be cleaned, inspected and reused, if undamaged. Diamond washers should never be installed along…
• 10119661Sep 1, 2017Body and structure. Some 2017 Explorer vehicles may exhibit a loose mastic patch on the inside of the front doors causing a rattle noise while driving or when closing the door. It is not necessary to replace the door to correct this issue. Remove any loose portion of the patch and replace with locally obtained mastic patch cut to the appropriate size, such as the 3M 500mm x 500mm sound deadening pad, part number MMM-8840 or equivalent.
• 10115959Jul 25, 2017Electrical system. Some 2017 Explorer/Taurus/Police vehicles equipped with a 3.5L or 3.7L twin independent variable camshaft timing (TiVCT) engine, built on 14-Jun-2017 and through 21-Jun-2017, may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0740 or P0743 stored in powertrain control module (PCM) memory. Prior to replacing any components, check pin 14 in connecter c168 for correct…
• 10115954Jul 18, 2017Equipment. 2016-2017 Explorer roof rack cap clips are now available as a separate part. It is no longer necessary to order a complete roof rack rail to obtain the cap retainer clips. To correct loose roof rack caps or broken or missing clips, order part # FB5Z-7851050-A. The package contains 7 clips.
• 10115952Jul 14, 2017Electrical system. Some 2016-2017 Ford/Lincoln vehicles SYNC 3 may exhibit an intermittent blank screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. During the update process the SYNC status bar shows Updating System Software for approximately 30 minutes. After Installation Complete pop-up appears, remove USB flash drive and install…
• 10115945Jul 12, 2017Engine. Some 2015-2017 Explorer and 2015-2016 F-150 vehicles, equipped with 3.5L Gasoline Turbocharged Direct Injection (GTDI) engines may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P2195, P2197, P2626, and/or P2629 stored in powertrain control module (PCM) memory. Follow the Service Procedure Steps to correct the condition.
• 10109001Apr 18, 2017Back-over prevention (rear camera), Equipment. Some 2016-2017 Edge, Escape, Expedition, Fiesta, Flex, MKC, MKT, MKX, Mustang, Navigator and Taurus or 2017 Explorer and Super Duty vehicles equipped with SYNC 3 and built on 1-Jul-2015 and through 31-Dec-2016 may exhibit a SYNC display message of Please check your surroundings for safety along with no rear view camera image when in reverse gear. This will occur only at ambient temperatures ranging from -5 Å'C to 5…
• 10109012Apr 12, 2017Equipment, Engine cooling. 2013-2017 Edge/MKX/Flex/MKT/MKZ/MKS/Taurus/Taurus Police/Explorer/Explorer Police/Continental vehicles equipped with a 3.5L or 3.7L engine, all wheel drive (AWD) and a power transfer unit (PTU) that is being repaired or replaced for an internal failure must also have the vent hose replaced due to contamination in the hose.
• 10109010Apr 5, 2017Seats, Equipment. Some 2017 Explorer base level vehicles equipped with a manual front passenger seat may exhibit a stuck condition in the full forward position. This may be caused by the seat being moved firmly from the rearward position to the forward position causing the seat track stop bracket to bend allowing the adjuster bar to become trapped under the bracket. The bracket is located on the inner side of the outboard track at…
• 10100508Mar 23, 2017Electrical system. Some 2016-2017 ford or lincoln vehicles equipped with sync 3 may exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale.
• 10099086Mar 21, 2017Engine. Some 2016-2017 explorer vehicles equipped with a 2.3l engine and built on or before 28-feb-2017 may exhibit the idle speed dropping below specification after repeated light pedal tip-in/tip-out events at low vehicle speeds, such as in heavy traffic jams or a parking lot maneuvers. Reprogram the powertrain control module (pcm) to the latest calibration using ids release 104.04 or higher. Make sure you are connected…
• 10099458Mar 14, 2017Equipment. Some vehicles may exhibit an illuminated mil with diagnostic trouble codes (dtcs) p0011, p0012, p0014, p0015, p0016, p0017, p0018, p0019, p0021, p0022, p0024 and/or p0025. This may be due to small debris causing the vct solenoid to stick. Before attempting any component diagnosis or replacement of the vct solenoid, refer to powertrain control and emissions diagnosis (pc/ed) pinpoint test hk11 to cycle the affected…
• 10095208Jan 27, 2017Body and structure, Equipment. Some 2016-2017 explorer police utility vehicles may have an illuminated mil with ambient air temperature sensor dtc p0073. During the installation of certain police accessories by non-ford vehicle upfitters, wiring connector c134 may have been left disconnected following the removal and installation of the front bumper cover. If this issue is noted, first check c134 before beginning other diagnostic steps.
• 10095154Jan 10, 2017Engine. To help differentiate engine oil leaks from other possible sources, a new white-colored fluorescent engine oil dye is available. Workshop manual (wsm), section 303-00 has been revised to reference the new white-colored dye. The new white fluorescent dye provides a distinct white glow to identify engine oil leaks. The new white fluorescent dye requires a pure uv diagnostic inspection lamp. The white-colored…
• 10094643Dec 22, 2016Engine. Some 2015-2017 edge/mkx, escape/mkc, fusion/mkz and explorer vehicles equipped with a 2.0l or 2.3l may exhibit damage to the engine appearance cover, valve cover and/or intake manifold when attempting to remove the appearance cover. To reduce the possibility of damage, carefully pull straight upward on the underside of the cover at each fastener location to remove. Do not pull the cover forward or to the side.
• 10095989Nov 11, 2016Equipment. 2017 explorer and 2016 taurus vehicles built on or after 9-jun-2016 no longer have the fuel filler pipe information bezel attached to the fuel filler pipe. The bezel was removed to comply with fuel pump vapor recovery equipment requirements and should not be considered missing. The addition of the information bezel to units built on or after 9-jun-2016 should not be done.
• 10095985Nov 11, 2016Equipment. 2016-2017 explorer signature lighting is standard equipment on xlt and higher level vehicles. Base model vehicles are not equipped with signature lighting and it is not an option. Base level vehicles without the led lighting surrounding the headlamps are built correctly and should not be modified by installing the signature lamps. Prior to beginning any diagnostics, verify the proper vehicle model/series utilizing…
• 10091003Oct 26, 2016Tires. Setting the correct tire inflation pressure is an important step in the pre-delivery process and during routine maintenance intervals. Recent customer clinics revealed that most every vehicle in the clinics had the tire pressures set incorrectly. Tire pressures from the factory are not set to the correct specification. Maintaining the correct tire pressure is key to the ride characteristics of the vehicle and…
• 10090990Oct 26, 2016Equipment. Some 2016-2017 ford and lincoln vehicles equipped with sync 3 and navigation may exhibit a condition in which the siriusxm traffic listing is not loading but all remaining travel link features operate properly. Siriusxm traffic is only available on vehicles equipped with navigation, only in select markets and requires an active subscription to siriusxm traffic information. If siriusxm traffic will not load attempt…
• 10091151Oct 17, 2016Brakes. Some 2008-2017 ford/mercury/lincoln vehicles equipped with sync may generate a vhr that identifies a concern with the brakes and suspension category indicating service is required due to a brake system warning lamp being illuminated. If the park brake was applied when the vhr was gathering data from the major vehicle systems, the brakes and suspension message will be reported as the vhr looks for any warning lamps…
• 10090681Oct 17, 2016Brakes. Some 2008-2017 ford/mercury/lincoln vehicles equipped with sync may generate a vhr that identifies a concern with the brakes and suspension category indicating service is required due to a brake system warning lamp being illuminated. If the park brake was applied when the vhr was gathering data from the major vehicle systems, the brakes and suspension message will be reported as the vhr looks for any warning lamps…
• 10090662Oct 10, 2016Steering. When hooking up the vehicle communication module (vcm) and integrated diagnostic system (ids) to the dlc located on the driver side under the steering column at the gwm, make sure that the ignition is off before connecting to ids. If the ignition is on or the engine is running during the hook up, it can result in various warning lights being illuminated with diagnostic trouble codes (dtcs), no start or no crank…
• 10109079Sep 30, 2016Seat belts. Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatbelt retracts at a high rate of speed. The Workshop Manual, Section 501-20A General Procedures has been updated with a locked seatbelt retractor releasing procedure.
• 10109070Sep 21, 2016Engine cooling, Engine. The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes…
• 10109067Sep 19, 2016Electrical system, Equipment. Some 2016-2017 Escape, MKC, Fiesta, F150, Expedition, Navigator, Mustang, Transit, Focus, C-Max, MKX, Taurus, MKS, Flex, MKT, and Edge and 2017 Explorer, Fusion, MKZ, Super Duty, Transit Connect and Continental vehicles equipped with SYNC 3 might exhibit a blank screen or other various SYNC symptoms only when the vehicle is in Transport mode. Engineering is aware of this possibility and it is considered normal due…
• 10109058Sep 8, 2016Electrical system, Equipment. Some 2017 Ford and Lincoln vehicles equipped with SYNC 3 and navigation may exhibit a condition in which the SiriusXM Traffic Listing is not loading but all remaining Travel Link features operate properly. SiriusXM Traffic is only available on vehicles equipped with navigation, only in select markets and requires an active subscription to SiriusXM Traffic information. If SiriusXM Traffic will not load attempt the…
• 10109054Sep 2, 2016Electrical system, Engine cooling. Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may have DTCs U3000:04, B108E:12 and/or U1A00:87 present in the APIM. If these DTCs are present and no other symptoms are reported by the customer, then clear the DTCs and retest. If the DTC(s) do not return then no further repairs should be attempted. If one or more DTCs return as current faults and/or the customer reports other symptoms, then refer to…
• 10092562Aug 22, 2016Electrical system, Steering. When hooking up the vehicle communication module (vcm) and integrated diagnostic system (ids) to the dlc located on the driver side under the steering column at the gwm, make sure that the ignition is off before connecting to ids. If the ignition is on or the engine is running during the hook up, it can result in various warning lights being illuminated with diagnostic trouble codes (dtcs), no start or no crank…
• 10092402Aug 3, 2016Electrical system. Some 2016 escape/mkc/fiesta/f150/expedition/navigator/mustang /transit/focus/c-max/mkx/taurus/mks/flex/mkt/edge and 2017 escape/explorer/mkc/fusion and mkz vehicles equipped with sync 3 might exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. Engineering is aware of this possibility and it is considered normal due to the power saving features enabled while in…

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