2007 Hyundai Entourage Problems

What owners report

Owners of this model year most often describe problems with the power sliding doors and the front suspension. The sliding doors open on their own, fail to latch, or stop opening and closing, sometimes soon after purchase and sometimes after many years. Many complaints also describe front-end noises, corrosion and control-arm failures, along with electrical faults such as brake lights that stay on and vehicles that will not start. Reports in the sample span a wide mileage range, from nearly new to over 200,000 miles.

1. 1
   Latches, locks and linkages

   Power sliding doors open on their own or fail to latch

   • 49 complaints (23%)
   • median 36,000 mi at 2.9 yrs old (43 state mileage)
   • 1 mention a crash, fire or injury
   • filed 2007–2021

   Owners describe sliding side doors that open by themselves while parked and, in several cases, while driving, setting off the door-ajar warning. Others report doors that will not stay closed or latch, that need many attempts to close, or that become stuck in the open position so the powered and manual methods both stop working. Complaints also describe burned-out door motors. According to the complaints, dealers replaced latches, lock modules, motors and controllers, sometimes repeatedly, and in other cases said they could not reproduce the problem. Reported from very low mileage (a few thousand miles) up to about 170,000 miles, sometimes within months of purchase.

   3 related service bulletins

   What to check: Cycle both sliding doors several times, powered and manual, and check that each latches firmly and stays shut. Ask whether the door latch, motor or control module has been replaced, and look for a door-ajar warning with the doors closed.

   2 excerpts from owner complaints in NHTSA records

   “Have had numerous issues with the sliding doors of the Hyundai Entourage. Just today the door is stuck in the open position and neither the automatic nor manual way of closing will work. I am sick of climbing with my two kids through the back of the mini van to put them in their seats. Dealer suggests that I drive it in with the door open..”

   NHTSA complaint #10298911, filed 2010-01, 55,000 miles

   “Passenger sliding door opens on its own. After parking vehicle on the street or in my garage I will watch the door shut and latch, and later it will be open. I have confirmed that it closed and latched at night, and in the morning it will be open. It has never opened while in motion, but this is a definite possibility.”

   NHTSA complaint #11078367, filed 2018-03, 71,000 miles
2. 2
   Suspension

   Front suspension noises, corrosion and control-arm failure

   • 27 complaints (13%)
   • median 121,500 mi at 10.4 yrs old (18 state mileage)
   • 2 mention a crash, fire or injury
   • filed 2010–2026

   Complaints describe thumping or grinding noises from the front wheel area over bumps or in slow turns, traced to sway-bar links, tie rods, coil springs and strut mounts, with corrosion reported on spring mounts and subframes. Several owners report a front lower control arm snapping or corroding through, leading to loss of steering control. According to the complaints, dealers replaced arms or applied rustproofing under a recall, and some owners later found the arm still corroded or broken. Reported from about 49,000 miles up to roughly 189,000 miles, often in states that use road salt.

   Recall 13V5560002 related service bulletins

   What to check: Ask whether the control-arm recall (13V556000) was performed and whether undercoating or cavity wax was applied. Have a mechanic inspect the front lower control arms, subframe and strut mounts for rust before buying.

   2 excerpts from owner complaints in NHTSA records

   “We received notice of the recall of the control arms on our 2007 Entourage in december 2013, and immediately took it to the dealer to be repaired. They inspected and rust proofed per the instructions in the recall; however, that repair is not sufficient. Yesterday, while driving on a residential street, one of the control arms completely snapped. …”

   NHTSA complaint #10888119, filed 2016-07, 96,000 miles

   “We noticed a loud thumping noise coming from drivers side tire area, when we took it to the dealer they told us the left sway bar endlink and inner tie rod needed to be replaced and the car was out of warranty so we would have to pay for it. I told them that I thought that the car had to few of miles for something like that to go wrong to which they replied welcome to the world Hyundai they use cheap plastic parts , needless to say I was upset. …”

   NHTSA complaint #10617030, filed 2014-07, 49,163 miles
3. 3
   Electrical system

   Intermittent no-start and battery drain

   • 40 complaints (19%)
   • median 74,400 mi at 6.7 yrs old (34 state mileage)
   • 4 mention a crash, fire or injury
   • filed 2007–2023

   Owners describe turning the key and getting lights, fans and radio but no crank, or finding the battery dead after the vehicle sat. Some say the problem came back after a starter or battery replacement, and a few mention the instrument panel staying energized after the power tailgate is used. According to the complaints, dealers tested the electrical system and replaced batteries without always finding the cause. Reported from near-new (a few thousand miles) up to about 170,000 miles, often as an intermittent fault.

   1 related service bulletin

   What to check: Start the vehicle several times cold and warm, and ask whether the instrument-panel module reprogramming described in the service bulletin was done. Check for a battery that goes flat when the van sits for a few days.

   2 excerpts from owner complaints in NHTSA records

   “My 2007 Hyundai Entourage se minivan suffers from a intermittent start issue. We bought the van used in 2012 with 82,000 miles on it. We have had door issues, where they do not latch correctly and engine issues, electrical issues, and tires wear unevenly. It has not been a great purchase. The van not starting is the real issue, here is what happens. When you put the key in the ignition it either starts the engine or there is no ignition. The lights and fans still work just no ignition. …”

   NHTSA complaint #10566366, filed 2014-02, 100,000 miles

   “I purchased a used 2007 Hyundai Entourage june of 2016 since buying the vehicle I have had issues with it failing to start turn the key lights fan radio all came on engine would not crank it happens now and again but enough to be an issue I returned to the dealer were it was purchased they replaced the starter one week later same issue we had the battery tested told the battery was almost new since buying the van I have had it towed twice called road side assistance twice and I have been stuck at work and at the store for hours even missed a …”

   NHTSA complaint #10885833, filed 2016-07, 83,500 miles
4. 4
   Latches, locks and linkages

   Hood unlatches and flies open while driving

   • 13 complaints (6%)
   • median 101,500 mi at 10.3 yrs old (10 state mileage)
   • 2 mention a crash, fire or injury
   • filed 2008–2020

   Owners describe the hood coming unlatched at road speed without warning, folding back against the windshield, denting the hood and breaking the windshield or hood struts. In some complaints the failure happened more than once after body-shop repair. Owners also report being told the vehicle was already covered by a hood-latch campaign and receiving limited help with the resulting damage. Mostly reported between about 45,000 and 190,000 miles, at highway speeds.

   Recall 16V8430001 related service bulletin

   What to check: Confirm with a dealer whether the hood-latch recall (16V843000) was completed on this vehicle. Open and close the hood and check the secondary latch for stiffness, corrosion or a lever that does not spring back.

   2 excerpts from owner complaints in NHTSA records

   “While traveling on a two lane highway, at about 45 MPH, the hood of our van flew up without warning and completely covered the windshield. I signaled and slowly moved right and eventually to the grass verge of the road. The hood was dented and flat against the windshield. I got on top of the engine to pull the hood back down but it would not go past the stops on the hinges. I then loosened the hinge bolts to the hood and was able to close the hood and strap it down.”

   NHTSA complaint #10408706, filed 2011-06, 60,000 miles

   “Took in my vehicle to a Hyundai dealership to repair a recall (hood latch) and get inspected while I was there. They said I had a major oil leak and would cost 2,000. And it could be a fire hazard. Valve cover gasket was leaking on the alternator. My husband changed the oil and that had a small leak when we got the vehicle but over time it was covering the alternator. We left after we paid for an inspection that didn't pass. We never had a problem with it passing other year at local places. …”

   NHTSA complaint #10970411, filed 2017-04, 102,000 miles
5. 5
   Electrical system

   Brake lights stay on or stop working (stop lamp switch)

   • 33 complaints (15%)
   • median 86,000 mi at 6.6 yrs old (28 state mileage)
   • 4 mention a crash, fire or injury
   • filed 2009–2023

   Owners report brake lights that stay lit with no pedal pressed, or that fail to light when braking, and some describe the shift interlock refusing to release or the ESC light coming on. Complaints mention a soft or fading brake pedal in some cases. Several owners say a stop-lamp switch replacement was needed, and some report being told their vehicle was not covered by the related campaign. Mostly reported between about 65,000 and 100,000 miles, with a few at higher mileage.

   Recall 09V122000Recall 13V113000Recall 06V3560001 related service bulletin

   What to check: Check brake-light operation with the pedal released and pressed, ask whether the stop-lamp switch has been replaced, and confirm whether the stop-lamp switch recalls were completed for this vehicle.

   2 excerpts from owner complaints in NHTSA records

   “Driving home last night my ESC off/on light came on. I didn't know what this meant, but kept driving. Upon arrival at home my brake lights would not come off. The only thing that would make them go off is disconnecting the battery cable. Upon further test the brake lights stay on while driving as well so the individual behind me would not be able to tell whether or not I was about to stop. …”

   NHTSA complaint #10514902, filed 2013-06, 99,500 miles

   “My wife drives a 2007 Entourage se that currently has 96,000 miles on it. A short time ago the brake pedal got 'soft' or what some people might call 'spongy' or mushy accompanied with gradual 'leak down'or fading of the brake pedal. As this is normally a symptom of a failing master cylinder, I replaced the master cylinder. This did nothing to solve the problem. Next, I replaced the rear brake pads (although they were probably only half worn) to push more fluid back into the reservoir in hopes it would 'tighten up' the pedal feel. …”

   NHTSA complaint #11152279, filed 2018-11, 90,000 miles

Buying note. A pre-purchase inspection by a mechanic familiar with this model is worthwhile, focusing on the front suspension for corrosion and on the sliding doors; then confirm at a dealer that the hood-latch and control-arm recalls were completed on the specific vehicle.

Summary written with AI from a sample of 60 NHTSA complaints for this model year (picked at random, with complaints that state a mileage and recent ones taken first), then checked automatically against the source records. Where a problem shows a complaint count, every complaint for this model year was matched with fixed keyword rules (written with AI and tested against the sample), and the mileage, age and repair figures are calculated from those complaints; owners' figures are as stated, not verified. Other counts refer to the sample. The excerpts come from NHTSA's public complaint records and are unverified; capitalisation is normalised, NHTSA staff notes are removed, and shortened text ends with “…”. Something wrong? Request a correction.