2017 Jaguar XE Technical Service Bulletins

614 technical service bulletins (TSBs) are on record for the 2017 Jaguar XE. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10095157Sep 30, 2016Equipment, Electrical system, Transmission and drivetrain. Issue: content: this ssm applies to rotary transmission control switch module (tcs) / gear shift module (gsm) in the above applicable model years vehicles. Rotary gear shift module selector operation is unavailable following a low voltage event -accompanied by dtc p085d-97 in the gsm. As a consequence the rotary knob will not rise and so normal operation is prevented. Please do not replace the gsm until this…
• 10095121Sep 29, 2016Equipment, Transmission and drivetrain. Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may experience a malfunction indicator lamp (mil) being illuminated. Diagnosis may identify p025c-11 diagnostic trouble code (dtc) which indicates a short circuit to ground on the powertrain control module (pcm) and fuel pump driver module (fpdm) communication line.
• 10095182Sep 28, 2016Electrical system. "issue: when using the add/remove accessories, configure new/existing gateway module (gwm) or configure new/existing body control module (bcm) in the recommendations tab on symptom driven diagnostics (sdd), the application fails to complete and the following error code is displayed. ‘a20 error invalid security key’ "
• 10095142Sep 28, 2016Engine cooling, Engine. Situation: an engine coolant leak may be evident from the engine coolant expansion tank filler neck. This may be accompanied by steam from under the hood and/or an engine overheat message displayed on the instrument cluster.
• 10095103Sep 26, 2016Equipment. Issue: tunescan does not operate, scrolling window animation is constantly running.
• 10095104Sep 21, 2016Equipment. Issue: customers may experience incontrol touch pro not displaying audio track artwork on the touch screen (ts) when using a universal serial bus (usb) flash drive, compact disc (cd), external media storage device or infotainment master controller (imc) media library.
• 10095062Sep 19, 2016Body and structure. "situation: the roof opening panel may not close correctly. Note: the roof opening panel may also be referred to as panoramic roof opening panel. "
• 10095081Sep 16, 2016Equipment. Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where the chassis mount vacuum pipe assembly has been identified as having the potential to move downwards along its securing position on the dipstick tube and come into contact with the hp exhaust gas recirculation pipe.
• 10095086Sep 15, 2016Equipment, Body and structure. Situation: only on vehicles with manual luggage compartment lids, the luggage compartment lid may foul the rear bumper when closing, resulting in paint damage to the bumper.
• 10095065Sep 15, 2016Equipment. Situation: an issue has been identified on a limited number of vehicles within the affected vehicle range where the paint has the potential to determinate and expose primer layer on the rocker panel molding if the paint surface is broken and the product is subject to high pressure hot water cleaning -I.e. Jet wash.
• 10096884Sep 12, 2016Equipment, Body and structure. Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where a change to the robotic sealing process occurred which led to a small area of sealant in the vicinity of the cowl panel being omitted only on the left-hand side of the vehicle. Consequently, water may run through the ‘a’ pillar into the footwell area of the vehicle.
• 10095063Sep 9, 2016Engine, Transmission and drivetrain, Brakes. Situation: the engine malfunction indicator lamp (mil) may be illuminated with diagnostic trouble code (dtc) p025c-11 stored in the powertrain control module (pcm).
• 10095061Sep 9, 2016Equipment. Situation: the face of the compact key handset may peel away from the handset main body or the handset case may be bulging.
• 10095064Sep 7, 2016Equipment, Body and structure. Issue: customer may report erratic ambient air temperature readings or default setting (ie.-40°) appearing.
• 10094841Sep 1, 2016Engine cooling, Fuel system. "situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may experience a vibration/knocking noise from the rear of the vehicle."
• 10094774Aug 31, 2016Body and structure. Situation: the rearmost section (in front of the rear wheel) of the rocker panel(s) may show signs of stone chipping.
• 10094741Aug 29, 2016Equipment. System freezes and restarts; loss of favorites, navigation destination must be entered more than once and or mobile phone must be paired more than once.
• 10094701Aug 25, 2016Transmission and drivetrain, Equipment. Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where a support cross brace has been fitted to the all wheel drive variants when it was intended for rear wheel drive vehicles only. Under specific circumstances the driveshaft may foul the cross brace, causing an audible noise that may be heard by the driver.
• 10094652Aug 22, 2016Equipment. Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range and fitted with incontrol® touch which have been manufactured away from process where the satellite digital audio radio service (sdars) feature has not been configured within the car configuration file (ccf) setting.
• 10094783Aug 18, 2016Electrical system, Engine, Transmission and drivetrain. "issue: a customer may express a concern that the check engine light is illuminated (mil) with dtc p034191 is stored in the powertrain control module (pcm) on ingenium 2.0 diesel (aj200d) engines only."
• 10094681Aug 18, 2016Equipment. Situation: the compact disc (cd) player will not eject the cd or intermittently skips tracks, cycles quickly through tracks, and 'locks up.' on screen commands and eject cd may also fail to operate. An ignition cycle usually temporarily resolves the problem.
• 10094662Aug 17, 2016Electrical system. Situation: the clock display on the touch screen and the instrument cluster appears to 'lose' approximately 2-3 minutes per month and requires a reset on a regular basis.
• 10094658Aug 17, 2016Steering, Equipment. Situation: a 'rattle' noise may be evident from the front of the vehicle when driving between 10-25mph (16-40km/h) over cobblestones, damaged roads, and or other similar surfaces.
• 10094594Aug 15, 2016Equipment. Situation: inadequate air conditioning (a/c) performance may be experienced with the compressor clutch (where applicable) working properly.
• 10094638Aug 11, 2016Equipment, Electrical system. Issue: incomplete vehicle data transfer to siriusxm creating delays when customers wish to activate the sirius xm satellite radio and subscribe to the service.
• 10094779Aug 5, 2016Electrical system, Transmission and drivetrain. Issue: a customer may express a concern that the malfunction indicator lamp (mil) is illuminated with diagnostic trouble code (dtc) p025c11 set within the pcm.
• 10094566Aug 4, 2016Electrical system. Issue: diagnostic trouble code (dtc) u001187 ‘medium speed can communication bus performance – missing message’ may be noted in the auxiliary control module (aucm) during a symptom driven diagnostics (sdd) fault code read.
• 10094579Aug 3, 2016Equipment, Electrical system. Issue: vehicles fitted with incontrol touch. Touchscreen goes into re-cycle mode (re-boots) when the ignition is switched to on.
• 10094574Aug 3, 2016Equipment. Issue: vehicles fitted with incontrol touch. Touchscreen goes into re-cycle mode (re-boots) when the ignition is switched to on.
• 10094792Aug 1, 2016Equipment. Issue: when running either; •configure new module -‘incontrol touch pro: infotainment master controller’ or, •‘incontrol touch pro - vehicle shared secret’. A message may be displayed on symptom driven diagsnotics (sdd) stating, ‘an error occurred while attempting to send the activation data to the online server. Activation could not be completed’.
• 10094790Aug 1, 2016Equipment, Electrical system, Latches, locks and linkages. Issue: homelink universal transmitter not working
• 10094539Aug 1, 2016Equipment, Electrical system. Issue: when running either; •configure new module -‘incontrol touch pro: infotainment master controller’ or, •‘incontrol touch pro - vehicle shared secret’. A message may be displayed on symptom driven diagsnotics (sdd) stating, ‘an error occurred while attempting to send the activation data to the online server. Activation could not be completed’.
• 10094516Jul 20, 2016Engine, Fuel system. Issue: mil illuminated and with dtc p025c-11 for fuel pump module "a" control circuit low - circuit short to ground
• 10096648Jul 15, 2016Equipment. Issue: a potential issue has been identified on a limited number of vehicles listed within the affected vehicle range which may have been manufactured away from process and in some cases the personal subscriber identity module (psim) card integrated circuit card identifier (iccid) number has not been recorded in line with the correct process. [document dated june 15, 2016 actually published july 15, 2016].
• 10094466Jul 15, 2016Equipment. "situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may have been manufactured away from process and in some cases the personal subscriber identity module (psim) card integrated circuit card identifier (iccid) number has not been recorded in line with the correct process.
• 10093102Jul 15, 2016Engine. Situation: a 'howl' noise may be evident from the vehicle at low-speed overrun (between 1,800-1,100 rpm).
• 10093082Jul 15, 2016Equipment. Situation: inadequate air conditioning (a/c) performance may be experienced with the compressor clutch (where applicable) working properly.
• 10096647Jul 14, 2016Equipment. Issue: a potential issue has been identified on a limited number of vehicles listed within the affected vehicle range where a support cross brace has been fitted to the all-wheel drive variants when it was intended for rear wheel drive only. Under specific circumstances the driveshaft may foul the cross brace, causing an audible noise that may be heard by the driver.
• 10094463Jul 14, 2016Equipment. Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where a support cross brace has been fitted to the all wheel drive variants when it was intended for rear wheel drive only. Under specific circumstances the driveshaft may foul the cross brace, causing an audible noise that may be heard by the driver.
• 10094451Jul 14, 2016Equipment. Situation: one or more of the following incontrol® touch pro™ features may not function as expected: • cd player performance;• unable to use the hard key to go to previous track; must use the soft key or steering wheel button to complete the action;• voice command repeated twice;• missing audio for fm after startup; recovered after source change;• phone issues; and/or• screen reset issues.
• 10094445Jul 14, 2016Equipment. Situation: one or more of the following incontrol® touch pro™ features may not function as expected: • cd player performance;• unable to use the hard key to go to previous track; must use the soft key or steering wheel button to complete the action;• voice command repeated twice;• missing audio for fm after startup; recovered after source change;• phone issues; and/or• screen reset issues.
• 10094490Jul 13, 2016Transmission and drivetrain. Issue: customer reports a scraping or clicking noise from the centre floor area of the vehicle when accelerating / cornering.
• 10094478Jul 6, 2016Equipment. Issue: when in a radio function such as fm, am, dab/hd the following behaviour is seen: when making a selection using left or right tune soft key buttons or when selecting an alternative radio band (ie trying to change from fm to dab) there is no response from touch screen and audio output remains distorted. The dtc b14d3-96 may also be stored in the infotainment master controller (imc) suggesting a radio tuner…
• 10097612Jun 27, 2016Equipment. Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where a support cross brace has been fitted to the all wheel drive variants when it was intended for rear wheel drive only. Under specific circumstances the driveshaft may foul the cross brace, causing an audible noise that may be heard by the driver.
• 10098581Jun 24, 2016Engine cooling. Situation: an issue has been identified on a limited number of vehicles fitted with the 3.0l sc v6 engine within the listed affected vehicle range where the coolant hose from the thermostat housing may not have been fitted with a retention clip on the right-hand air cleaner. This may allow the hose to chafe against the engine accessory drive belt and lead to a possible loss of coolant.
• 10097582Jun 21, 2016Equipment. Situation: an issue has been identified on a limited number of vehicles listed within the affected vehicle range where the overhead sunglass holder appears to be distorted and will not latch correctly in certain conditions.
• 10097593Jun 20, 2016Electrical system, Transmission and drivetrain, Equipment. Issue: rotary gear shift module selector operation is unavailable following a low voltage event -accompanied by dtc p085d-97. As a consequence the rotary knob will not rise and so normal operation is prevented.
• 10097591Jun 15, 2016Electrical system, Equipment. Issue: customer may experience more than one of the following issue in the operation of their cd: cd won’t eject, incorrect order of ripped cd tracks, intermittent ripping issues, track skipping, no disk shown while attempting to eject, can’t read cd
• 10097590Jun 15, 2016Equipment, Electrical system. Issue: retailers have reported difficulties when activating the secure digital (sd) memory card for incontrol touch. During the pre-delivery inspection (pdi) process for vehicles fitted with incontrol touch, multiple concerns have been identified by retailers regarding sd memory card registration failures.
• 10097589Jun 15, 2016Equipment, Electrical system. Issue: the touch screen is inoperative with a pop-up message ‘input the pin code”. It will also not be possible to open the luggage/tailgate and the glove box.

← All problems reported for the 2017 Jaguar XE