Skip to content
Electrical systemPart report

2023 Kia Sorento Phev Electrical system Problems

Complaints
3about this part
Share
38%of 8 total for the year
Median mileage
—not reported
Trend
Too newThis model year is less than 4 years old, so a trend is not meaningful yet.

NHTSA recorded 3 complaints about the electrical system of the 2023 Kia Sorento Phev, 38% of the 8 complaints for this model year.

Fewer than 15 complaints name this part, so treat the figures as a rough indication only.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“We were driving on the highway at about 65 MPH. Without warning, the vehicle suddenly started to struggle and slowed to about 40 MPH. We were able to safely pull over, but we were in an acceleration lane merging onto another highway and didn't feel safe due to the sudden deceleration. This is a plug-in hybrid. We have driven at 65+ MPH on long rides before, and this was the first time that we noticed that the battery had completely drained. We expect that when the battery is drained that the car would function like a normal hybrid and continue to function in a safe manner. …”

NHTSA complaint #11541153, filed 2023-08

“While driving my 2023 Sorento plug-in hybrid a msg appeared that Charging Stopped Check Cable. When you stop the car and try to drive it will not go into any gear, msg says Shifting Conditions Not Met and Unplug Vehicle to Start and the wheels are locked up (E-brake) and needs a tow truck with dollies in order to load. This happened in the middle of the Highway and it’s happened FOUR times. By the time the dealer looks at it, the problem has cleared and does not show any codes. It’s not easy to reproduce since it just happens sometimes with the warning and sometimes no warning. …”

NHTSA complaint #11702648, filed 2025-12

“1. First incident occurred on 10/29/24. My wife pulled into driveway and placed car into Park. When she shifted to reverse, the transmission didn't respond and the car revved to a very high RPM when she took foot off of brake, no foot on gas. Unable to shift it to go forward or backward. She then turned car off, back on, and was able to reverse it. This situation occurred numerous times. 2. Sometimes, after this happened, she'd place it into drive, and the vehicle would only crawl (<5 mph) forward and not accelerate, though gas pedal was touching the floor of car. …”

NHTSA complaint #11630256, filed 2024-12

Related service bulletins

Electrical system: other model years

YearComplaintsShare of year
2025323%
2023338%
2022732%

Other parts of the 2023 Kia Sorento Phev

Engine
3 complaintsOther or unknown
3 complaintsFuel system
1 complaintsSteering
1 complaintsTransmission and drivetrain
1 complaintsVehicle speed control
1 complaintsWheels
1 complaints

← All problems reported for the 2023 Kia Sorento Phev

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology