2009 Lexus RX350 Body and structure Problems
- Complaints
- 17about this part
- Share
- 18%of 97 total for the year
- Median mileage
- 57,000miles
- Trend
- FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.
NHTSA recorded 17 complaints about the body and structure of the 2009 Lexus RX350, 18% of the 97 complaints for this model year. Where a mileage was given, the median is 57,000 miles. 1 of these say a crash was involved, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Takata recall - my air bag never deployed on impact. As I was braking to park outside my garage door, the car suddenly accelerated extremely fast. My Lexus went through the garage door and I was braking but my SUV didn't stop until it hit things in the garage that stopped me. I even plowed into a piece of equipment that went out the back wall of the garage”
NHTSA complaint #11039557, filed 2017-10, 102,736 miles“On or about march 5th 2014, I attempted to open the tailgate on our 2009 lexua RX350 and encountered hot melted rubber sticking to my fingers. I removed the sticky black rubber from the lock, but it was difficult to remove the tar-like material. As a certified electrical technician, I concluded that the electrical switch on that tailgate lock stuck and heated to a point that melted rubber, making a goo-like material. Please note this above referenced car was not in the sun during the time the rubber melted. …”
NHTSA complaint #10668482, filed 2014-12, 112,000 miles“I own a Lexus SUV, my third Lexus/toyota brand vehicle. So I trusted the safety and reliability. One day everything is fine. The next day, I see a small crack in the lower part of the dashboard of the passenger seat. Literally, one day fine and the next cracked and without a single incident that caused it. In just a matter of weeks, my entire left dashboard is cracking and chipping and it continues to spread and deteriorate day by day. I am shocked and alarmed! I do not trust that this dashboard is safe as I am greatly concerned that the air bag (s) will be compromised. …”
NHTSA complaint #10627602, filed 2014-08, 59,000 miles“Lexus rx 350 back door does not remain up when there is snow on the roof or snow on the door. It goes up automatically via key or dashboard entry or use of rear door opener, but when it gets up and you are unpacking from the rear cargo area, it comes down without warning and twice hit my wife in the head.”
NHTSA complaint #10308629, filed 2010-02, 25,000 miles“My Lexus RX350 dashboard and windoors are melting and get really sticky when I pull the windoors down all the sticky melting black residue got on the windoors so it's being a while since I went to the Lexus dealer they were not helping they said that I have to put my name in a waiting list which I did now it's been a while everytime I call them they keep telling me to wait”
NHTSA complaint #10930159, filed 2016-12Related service bulletins
- 10131836Mar 22, 2017TSB: REVISION NOTICE March 22, 2017 Rev2: ? Applicability has been updated to include 2016-2017 model year Lexus vehicles. ? February 11, 2015 Rev1: Applicability has been…
- 10134097Jun 23, 2016Warranty Policy Bulletin (POL14-03): Lexus has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity.
- 10106567Jun 23, 2016Warranty policy bulletin (pol14-03): lexus has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity.
- 10091863Dec 17, 2015Wpb: background: lexus has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity. In mid-december, 2014 lexus…
- 10134258Sep 11, 2015WPB: Lexus has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity. NOTE: The same Warranty Enhancement…
- 10134257Sep 11, 2015WPB: Lexus has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity. NOTE: The same Warranty Enhancement…
- 10096783Sep 11, 2015"wpb: lexus has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity. Note: the same warranty enhancement…
- 10096781Sep 11, 2015"wpb: lexus has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity. Note: the same warranty enhancement…
- 10096769Sep 11, 2015Rl: this warrant enhancement program provides a primary and secondary coverage for your vehicle's "new vehicle limited warranty" as it applies to the dashboard. The specific…
- 10134254Sep 10, 2015WPB: Lexus has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity. NOTE: The same Warranty Enhancement…
Body and structure: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2019 | 2 | 6% |
| 2018 | 1 | 6% |
| 2017 | 2 | 4% |
| 2016 | 2 | 3% |
| 2015 | 4 | 10% |
| 2014 | 3 | 20% |
| 2013 | 10 | 17% |
| 2012 | 2 | 6% |
| 2011 | 3 | 10% |
| 2010 | 6 | 6% |
| 2009 | 17 | 18% |
| 2008 | 24 | 19% |
| 2007 | 21 | 13% |
Other parts of the 2009 Lexus RX350
28 complaintsEngine
12 complaintsOther or unknown
8 complaintsTransmission and drivetrain
8 complaintsAir bags
7 complaintsElectrical system
7 complaintsBrakes
6 complaintsVehicle speed control
6 complaintsExterior lighting
4 complaintsEngine cooling
3 complaintsTires
2 complaintsVisibility (wipers, defrost, mirrors)
2 complaints
← All problems reported for the 2009 Lexus RX350
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology