2014 Mazda CX-5 Technical Service Bulletins

789 technical service bulletins (TSBs) are on record for the 2014 Mazda CX-5. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10185825Oct 6, 2016Body and structure, Back-over prevention (rear camera), Transmission and…. Knocking noise from the rear of the vehicle. Some vehicles may exhibit a knocking noise from the rear of the vehicle. Upon inspection, cracks may be found in rear differential mount bushing, causing the noise. The is caused by insufficient durability of the bushing. To eliminate the noise, the shape of the bushing has been changed.
• 10186907Sep 22, 2016Engine cooling. Check engine light on with dtc p0300-p0304
• 10186913Sep 20, 2016Visibility (wipers, defrost, mirrors). Driver-side power door mirror vibration
• 10186908Sep 9, 2016Electrical system. Warning light on with dtc p1887:11 - 14 and/or noise from coupling unit
• 10092582Aug 26, 2016Engine. Some vehicles may experience an engine that runs rough and the check engine light on with dtcs p0201 and p0204 or p0202 and p0203.note:engine misfire related dtcs (p0301, p0302, p0303, p0304) are usually stored at the same time.p0201:00: fuel injector circuit/open cylinder no.1p0202:00: fuel injector circuit/open cylinder no.2p0203:00: fuel injector circuit/open cylinder no.3p0204:00: fuel injector circuit/open…
• 10092505Aug 11, 2016Steering. Some customers may complain about a vibration that is felt through the floor, seat and/or steering wheel while driving under moderate acceleration, at speeds of approx. 25 - 30 mph (40 - 50 km/h). The vibration is more noticeable when driving on smooth, flat roads.
• 10092487Aug 11, 2016Equipment. Raising a vehicle with a jack can be dangerous if not done properly. The vehicle can slip off the jack and seri-ously injure someone. In this service information, some important warnings and cautions have been taken from the owner’s manual. For mazda customers who have questions about safely lifting their vehicle to change a flat tire or to install snow chains, please provide a copy of the attached handout for them.
• 10091908Jul 29, 2016Engine. Some vehicles may experience a lack of engine power/rough idling and the check engine light on with one or more of the misfire related dtcs of p0300:00, p0301:00, p0302:00, p0303:00 and p0304:00. This concern may be caused by an internal failure of the ignition coil(s) due to a high difference between cold and warm ambient temperatures. The production method of the ignition coil has been changed to eliminate this…
• 10085446Jul 29, 2016Engine. Some vehicles may experience a lack of engine power/rough idling and the check engine light on with one or more of the misfire related dtcs of p0300:00, p0301:00, p0302:00, p0303:00 and p0304:00. This concern may be caused by an internal failure of the ignition coil(s) due to a high difference between cold and warm ambient temperatures. The production method of the ignition coil has been changed to eliminate this…
• 10091610Jul 22, 2016Body and structure. When removing parts from a vehicle, take caution of this symbol "r". Failing to replace the non-reusable part may cause a system failure.
• 10090763Jul 22, 2016Body and structure. When removing parts from a vehicle, take caution of this symbol "r". Failing to replace the non-reusable part may cause a system failure.
• 10091901Jul 21, 2016Suspension. Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. The noise may be due to:•upper front strut bearing (a) damage. (cx-5 and mazda6)•stick/slip between the front strut bearing and coil spring. (cx-3, cx-5 and mazda6)•the bump stopper (c) may be contacting the strut bearing when the front…
• 10085444Jul 21, 2016Suspension. Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. The noise may be due to:•upper front strut bearing (a) damage. (cx-5 and mazda6)•stick/slip between the front strut bearing and coil spring. (cx-3, cx-5 and mazda6)•the bump stopper (c) may be contacting the strut bearing when the front…
• 10091813Jul 14, 2016Latches, locks and linkages. Some vehicles may exhibit a condition in extremely cold temperatures (below freezing) where the hatchback will not latch (half latch) when closing. This is caused by the stopper rubber, a component of the liftgate latch and lock actuator (a), hardening when the temperature drops below freezing. The stopper rubber has now been improved to eliminate this concern.
• 10085443Jul 14, 2016Body and structure. Some vehicles may exhibit a condition in extremely cold temperatures (below freezing) where the hatchback will not latch (half latch) when closing. This is caused by the stopper rubber, a component of the liftgate latch and lock actuator (a), hardening when the temperature drops below freezing. The stopper rubber has now been improved to eliminate this concern.
• 10085383Jul 8, 2016Electrical system. Ids update 101.00 and 101.02 is now available on ms3 under the "ids/infotainment" tab.
• 10105886Jun 26, 2016Equipment. When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets are resent and correctly installed. In most cases you will find that the bulb seal no. 1 (a) or hid bulb seal no. 1 (b) and bulb seal no.
• 10092941Jun 24, 2016Body and structure. Some vehicles may experience a rattle noise from the front door glass when driving with the window open approx. 1/2 to 4 inches (1 - 10 cm).the rattle noise may be caused by insufficient holding force of the glass run channel. To increase the holding force, the shape of glass run channel has been changed and non-woven pads have been attached to the glass run channel.
• 10092922Jun 24, 2016Visibility (wipers, defrost, mirrors). Some customers may complain that in extreme cold weather conditions, the sunroof may suddenly open by itself when the heater is on. This concern may be due to a short in the sunroof switch (a) caused from conden-sation generated between the roof panel and the seal. To eliminate this concern in the future, a protective film has been installed to the switch and a pad installed to the harness.
• 10092724Jun 24, 2016Engine. If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely.metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold.
• 10092719Jun 24, 2016Brakes. In certain conditions, smart city brake support (scbs) may operate unintentionally. The owner's manual provides 7 examples: objects on the road at the entrance to a curve.vehicles passing in the opposite lane while making a curve.metal objects, bumps, or protruding objects on the road.when passing through a toll gate.when passing under a vinyl curtain or flag.plastic objects such as pylons.two-wheeled vehicles…
• 10092071Jun 24, 2016Body and structure, Visibility (wipers, defrost, mirrors). Some vehicles may experience a rattle noise from the front door glass when driving with the window open approx. 1/2 to 4 inches (1 - 10 cm).the rattle noise may be caused by insufficient holding force of the glass run channel. To increase the holding force, the shape of glass run channel has been changed and non-woven pads have been attached to the glass run channel.
• 10092070Jun 24, 2016Visibility (wipers, defrost, mirrors). Some customers may complain that in extreme cold weather conditions, the sunroof may suddenly open by itself when the heater is on. This concern may be due to a short in the sunroof switch (a) caused from conden-sation generated between the roof panel and the seal. To eliminate this concern in the future, a protective film has been installed to the switch and a pad installed to the harness.
• 10085289Jun 24, 2016Engine. If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely.metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold.
• 10085288Jun 24, 2016Brakes. In certain conditions, smart city brake support (scbs) may operate unintentionally. The owner's manual provides 7 examples: objects on the road at the entrance to a curve.vehicles passing in the opposite lane while making a curve.metal objects, bumps, or protruding objects on the road.when passing through a toll gate.when passing under a vinyl curtain or flag.plastic objects such as pylons.two-wheeled vehicles…
• 10092916Jun 20, 2016Engine. When the engine is started for the first time after parking the vehicle overnight in cold conditions (below 32 degrees fahrenheit / 0 degrees celsius), some vehicles may exhibit a rough idle and/or the check engine light on with any of the following dtc(s) stored in memory.•p0300 - random misfire detected•p0301 - cylinder no.1 misfire detected•p0302 - cylinder no.2 misfire detected •p0303 - cylinder no.3 misfire…
• 10092062Jun 20, 2016Engine. When the engine is started for the first time after parking the vehicle overnight in cold conditions (below 32 degrees fahrenheit / 0 degrees celsius), some vehicles may exhibit a rough idle and/or the check engine light on with any of the following dtc(s) stored in memory.•p0300 - random misfire detected•p0301 - cylinder no.1 misfire detected•p0302 - cylinder no.2 misfire detected •p0303 - cylinder no.3 misfire…
• 10092783Jun 16, 2016Engine. Some vehicles may experience a rough idle with the check engine light on and dtc p0015 / p0524 stored in memory.•p0015:00 - exhaust cmp timing over-retarded•p0524:00 - engine oil pressure too lowthis is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or oil control valve (ocv). The temporary entry of the foreign object triggers a check engine…
• 10092061Jun 16, 2016Engine. Some vehicles may experience a rough idle with the check engine light on and dtc p0015 / p0524 stored in memory.•p0015:00 - exhaust cmp timing over-retarded•p0524:00 - engine oil pressure too lowthis is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or oil control valve (ocv). The temporary entry of the foreign object triggers a check engine…
• 10092781Jun 10, 2016Electrical system. Some vehicles may experience a lack of engine power/rough idling and the check engine light on with one or more of the misfire related dtcs of p0300:00, p0301:00, p0302:00, p0303:00 and p0304:00. This concern may be caused by an internal failure of the ignition coil(s) due to a high difference between cold and warm ambient temperatures. The production method of the ignition coil has been changed to eliminate this…
• 10092026Jun 10, 2016Engine. Some vehicles may experience a lack of engine power/rough idling and the check engine light on with one or more of the misfire related dtcs of p0300:00, p0301:00, p0302:00, p0303:00 and p0304:00. This concern may be caused by an internal failure of the ignition coil(s) due to a high difference between cold and warm ambient temperatures. The production method of the ignition coil has been changed to eliminate this…
• 10092322May 27, 2016Engine. Workshop manual evap system leak inspection using the m-mds has been discontinued for some models. Instead, the workshop manual evap system leak inspection using evap leak tester will be used to troubleshoot evap system leaks.
• 10093288May 10, 2016Equipment. Some vehicles may exhibit bluetooth® hands-free and/or text messaging related concerns. To improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda cre-ated a special service and parts exchange program as of february 2010.customers experiencing related concerns should have their vehicle and/or device inspected according to the following procedure.
• 10093276May 10, 2016Seats. Some vehicles equipped with a 40:20:40 split type rear seat may be unable to lower the rear seatback (a) when pulling the left (b) and/or right (c) remote handles. Also, the seatbacks may not fully latch (lock) when placed in the upright position.this concern may be caused by either of the following:•insufficient remote cable tension due to incorrect adjustment position (a) of the remote cable.•the cable ball (b)…
• 10092237May 4, 2016Engine. The 2016 cx-9 with the skyactiv®-g 2.5t engine requires a unique oil filter (py8w-14-302) which is not interchangeable with other skyactiv® oil filters. The unique oil filter can be identified with two white bands as shown below.
• 10092235May 4, 2016Equipment. There is an early and late style rear hub (d-codes 26-112 / 26-112z) as shown below. As stock is exhausted of the early hubs they will be placed in a “c” (component) supersession so that a new hub and any additional parts that may be needed are shipped at the same time. When gepc vin lock identifies an early part number, as with all “c” (component) supersessions, order that part number. Do not order a newer part…
• 10086522Apr 29, 2016Electrical system. If you encounter a vehicle with dtc p0137 (circuit low input), check the rear harness at the red circled area in the following diagram. If an aftermarket alarm system is installed, the rear harness might have received damage from electro-tap connectors (a) or to the protector tube (b). This damage is not covered under warranty.
• 10093186Apr 28, 2016Body and structure. Some vehicles may exhibit rust or blistering on the inner side of the liftgate/trunk lid, where it contacts the weatherstrip (as shown below). The paint may become damaged by weatherstrip chafing caused by liftgate/trunk lid vibration while driving. To eliminate this concern on cx-5, silicone is applied to the lip of the weatherstrip to reduce friction against the liftgate.
• 10092421Apr 28, 2016Electrical system. When reprogramming a control module, always use the gr-8 battery management system power supply mode. If not used, the control module reprogramming may fail due to a weak vehicle battery.the gr-8 battery management system power supply mode prevents the vehicle battery from being discharged. This allows the ids to reprogram a control module without interference from a weak or undercharged vehicle battery.
• 10092413Apr 28, 2016Exterior lighting. Some customers may complain about improper operation of the auto-dimming mirror. This may be caused by an obstruction of the front and/or rear light sensor(s) (e.g. Hanging a parking permit from the mirror). Use a soft cloth with mild detergent to clean the mirror. Harsh detergent may damage the front and/or rear light sensor(s).
• 10093142Apr 15, 2016Engine. Some vehicles may experience a rough idle with the check engine light on and dtc p0015 / p0524 stored in memory.•p0015:00 - exhaust cmp timing over-retarded•p0524:00 - engine oil pressure too lowthis is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or oil control valve (ocv). The temporary entry of the foreign object triggers a check engine…
• 10093259Apr 13, 2016Engine. Some vehicles may experience a rough idle with the check engine light on and dtc p0015 / p0524 stored in memory.•p0015:00 - exhaust cmp timing over-retarded•p0524:00 - engine oil pressure too lowthis is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or oil control valve (ocv). The temporary entry of the foreign object triggers a check engine…
• 10086463Apr 13, 2016Electrical system. Over the past two weeks, an increasing number of iphone se early adopters have reported audio issues with bluetooth phone calls when the smartphone is paired with a vehicle or wireless headset. The issue extends to gps voice navigation for some, but streaming music over bluetooth appears to be unaffected. Specifically, dozens of users in the apple support communities and macrumors discussion forums claim to be…
• 10093141Apr 11, 2016Electrical system. When pressing the start/stop button, the ignition may not turn off on some vehicles equipped with a gate-type at shifter. Although the shift lever is in “p” position and the engine shuts off normally, the ignition may stay on (in accessory mode).this concern may be caused by a worn switch unit. To eliminate this concern, the switch unit material has been changed to improve wear resistance. Modified switch units…
• 10093127Apr 7, 2016Engine. Some vehicles may experience the check engine light on with dtc p0421:00 (catalytic converter system) with-out experiencing poor engine performance or misfire (mitsubishi pcm only).this is caused by improper control logic of the pcm that may detect false error of the a/f sensor, resulting in false detection of p0421.
• 10093123Apr 5, 2016Suspension. Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. The noise may be due to:•upper front strut bearing (a) damage. (cx-5 and mazda6)•stick/slip between the front strut bearing and coil spring. (cx-3, cx-5 and mazda6)•the bump stopper (c) may be contacting the strut bearing when the front…
• 10086431Apr 5, 2016Electrical system. Customers that are registered with tomtom to update their mazda tomtom system (using tomtom home software) may have recently received this e-mail: please note that this is not an operating system update (aka firmware), this is an update to the file that the system uses to quickly find gps satellites. This file is usually updated daily but the customer does not need to update this file for their system to work…
• 10078840Apr 5, 2016Suspension. Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. The noise may be due to:•upper front strut bearing (a) damage. (cx-5 and mazda6)•stick/slip between the front strut bearing and coil spring. (cx-3, cx-5 and mazda6)•the bump stopper (c) may be contacting the strut bearing when the front…
• 10185956Mar 31, 2016Suspension. Some customers may complain of the poor appearance of the passenger and/or driver side A-pillar trim. The lower portion of the trim may become distorted (as shown below) due to high temperatures. To eliminate this concern, the shape of the body flange has been improved during mass-production to allow sufficient A-pillar clearance.
• 10101109Mar 31, 2016Body and structure. Some customers may complain of the poor appearance of the passenger and/or driver side a-pillar trim. The lower portion of the trim may become distorted (as shown below) due to high temperatures. To eliminate this concern, the shape of the body flange has been improved during mass-production to allow suf-ficient a-pillar clearance.

← All problems reported for the 2014 Mazda CX-5