2014 Mazda CX-5 Technical Service Bulletins

789 technical service bulletins (TSBs) are on record for the 2014 Mazda CX-5. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10213405Jan 25, 2016Transmission and drivetrain. ATFFZ required for SKYACTIV drive 6speed automatic transaxle
• 10100889Jan 25, 2016Transmission and drivetrain. The new skyactiv-drive fw6a-el at uses “automatic transmission fluid (atf) type: fz”. Only use “atf-fz” to fill or top off the fluid level. Atf-fz is specially designed for use in the skyactiv-drive series at. It is a low viscosity formula with less friction for better fuel economy. Note: atf-fz is colored blue for easy identification. To check the fluid level, remove the bolt, then remove the dipstick. The…
• 10100888Jan 25, 2016Exterior lighting. Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/tail-light) combination lights. The recent new models have been fitted with a clear lens which can cause the symp-tom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference…
• 10213325Jan 14, 2016Equipment. Special service tool shipment Janaurary 2016
• 10105849Jan 14, 2016Equipment. In support of improved electrical diagnosis on skyactiv vehicles, mazda will ship a terminal test kit to all dealers. The test kit is designed pecifically for skyactiv module terminals.• the sst will be shipped by mazda’s tool vendor bosch starting january 15, 2016.• procedures for usage are found in the skyactiv wiring terminal test kit wbt, course #1649.• the following sst is the latest addition to the mazda…
• 10213393Jan 8, 2016Body and structure, Suspension. Rattle/Chatter noise from rear differential
• 10105859Jan 8, 2016Suspension. While driving at low speeds, some vehicles may exhibit a chattering / rattling type noise from the rear of the vehicle. The noise may be caused by a rear differential bearing failure.
• 10076649Jan 8, 2016Transmission and drivetrain. Summary to be provided on a future date.
• 10105639Dec 22, 2015Engine. Some vehicles may experience a rough idle with the mil on and dtc p0015 / p0524 stored in memory. • p0015:00 - exhaust cmp timing over-retarded • p0524:00 - engine oil pressure too low this is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or ocv. The temporary entry of the foreign object triggers a mil illumination, but rough idle will not be…
• 10213378Dec 17, 2015Electrical system, Engine cooling. Engine Oil seepage from engine oil pressure switch
• 10105646Dec 17, 2015Steering, Suspension. Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. The noise may be due to: • upper front strut bearing (a) damage. (cx-5 and mazda6) • stick/slip between the front strut bearing and coil spring. • the bump stopper (c) may be contacting the strut bearing when the front shock absorber is…
• 10105644Dec 17, 2015Engine. Frequent engine starts under extremely cold ambient temperatures may result in oil seepage from the engine oil pressure switch. This concern may be caused by a lack of durability of the oil pressure switch under these conditions. To correct the problem, the oil pressure switch has been improved to increase the durability in cold ambient temperatures.
• 10076642Dec 17, 2015Suspension. Summary to be provided on a future date.
• 10213400Dec 4, 2015Brakes. 20132014 CX5 Squeaking/Grinding noise from rear brakes
• 10105655Dec 4, 2015Brakes. Some vehicles may exhibit a squeaking / grinding noise from the rear brakes. This noise may be caused by the wear indicators of prematurely worn outer rear brake pads. Note: the inner rear brake pads will only show a little wear. This condition only affects the outer rear brake pad(s). During usage of the vehicle in areas where road salt is used, the outer rear brake pad(s) may become stuck due to corrosion. This…
• 10076655Dec 4, 2015Brakes. Summary to be provided on a future date.
• 10213404Dec 3, 2015Transmission and drivetrain. Check Engine light and A/T Warning light on with one or more of these DTS (P0842, P0847, P0872, P0877, P0780, P1738) Stored in TCM Memory
• 10105656Dec 3, 2015Transmission and drivetrain, Engine. Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (p0842, p0847, p0872, p0877, p0780, p1738). • p0842:00 - oil pressure switch no. 1 (oil pressure switch b) stuck on • p0847:00 - oil pressure switch no. 2 (oil pressure switch a) stuck on • p0872:00 - oil pressure switch no. 3 (oil pressure switch a) stuck on •…
• 10105621Nov 30, 2015Transmission and drivetrain. Some vehicles may exhibit one of the following concerns: • sometimes the shifter may jump out of 3rd gear over a road bump when accelerating after deceleration at 25-40 mph (40-65 km/h) • hard to shift into 3rd, 4th, 5th, and/or 6th gear • shift lever vibrates when driving in 3rd or 4th gear this is caused by inappropriate transmission internal parts.
• 10105624Nov 20, 2015Suspension, Equipment. Some vehicles may exhibit a creaking noise from under the front of the vehicle when driving over bumps. The noise occurs at approx. 12 - 25 mph (20 - 40 km/h) when the road surface is wet or after a car wash. The noise becomes more noticeable when driving over higher bumps. The creaking noise is caused when the front lower control arm bushing(s) (a) become wet.
• 10076638Nov 20, 2015Suspension. Summary to be provided on a future date.
• 10213407Nov 17, 2015Back-over prevention (rear camera). Whining noise from automatic transaxle.
• 10076661Nov 17, 2015Transmission and drivetrain. Summary to be provided on a future date.
• 10105629Nov 10, 2015Transmission and drivetrain. Some vehicles may exhibit one of the following concerns: • sometimes the shifter may jump out of 3rd gear over a road bump when accelerating after deceleration at 25-40 mph (40-65 km/h) • hard to shift into 3rd, 4th, 5th, and/or 6th gear • shift lever vibrates when driving in 3rd or 4th gear this is caused by inappropriate transmission internal parts.
• 10213436Nov 9, 2015Back-over prevention (rear camera). Rattle/Pop noise from instkrument panel and/or creak noise from apillar over rough/bumpy roads
• 10105630Nov 9, 2015Electrical system, Body and structure. While driving over rough or bumpy roads, some vehicles may exhibit a rattle / pop noise from the instrument panel and/or a creak noise from the a-pillar. Rattle / pop noise from instrument panel: the rattle / pop noise may be caused by low cowl panel (a) mounting bolt (b) torque.
• 10076687Nov 9, 2015Suspension, Equipment, Body and structure. Rattle/pop noise from instrument panel and/or creak noise from a-pillar over rough/bumpy roads. While driving over rough or bumpy roads, some vehicles may exhibit a rattle/pop noise from the instrument panel and/or a creak noise from the a-pillar. The rattle/pop noise may be caused by a low cowl panel (a) mounting bolt (b) torque.
• 10105634Nov 3, 2015Engine. Some vehicles may experience a rough idle with the mil on and dtc p0015 / p0524 stored in memory. • p0015:00 - exhaust cmp timing over-retarded • p0524:00 - engine oil pressure too low this is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or ocv. The temporary entry of the foreign object triggers a mil illumination, but rough idle will not be…
• 10213459Oct 14, 2015Electrical system. 20132014 CX5 Various electrical system malfunction(s) related to C15 Connector corrosion
• 10105517Oct 14, 2015Brakes. Some vehicles may exhibit a squeaking / grinding noise from the rear brakes. This noise may be caused by the wear indicators of prematurely worn outer rear brake pads. Note: the inner rear brake pads will only show a little wear. This condition only affects the outer rear brake pad(s). During usage of the vehicle in areas where road salt is used, the outer rear brake pad(s) may become stuck due to corrosion.
• 10105514Oct 14, 2015Electrical system. Some vehicles may experience one or more of the following symptoms in connection with a malfunction related to the c-15 connector. • the driver side power window does not operate. • the door does not open when using the advanced keyless system. • the warning lamp stays on even after the ignition switch is turned off. • dtc b10e7:17 (start stop unit, ig1 relay circuit malfunction) and dtcs related to communication…
• 10105523Oct 7, 2015Electrical system, Equipment. Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (p0842, p0847, p0872, p0877, p0780). • p0842:00 - oil pressure switch no. 1 (oil pressure switch b) stuck on • p0847:00 - oil pressure switch no. 2 (oil pressure switch a) stuck on • p0872:00 - oil pressure switch no. 3 (oil pressure switch a) stuck on • p0877:00 - oil…
• 10105522Oct 7, 2015Steering. Some vehicles may exhibit an unusual thumping noise from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is turned to the full left position. Note: the noise will not occur if the steering wheel is in the center or full right position. The noise is caused when the edge of the left side inner ball joint gets stuck with the steering gear housing. To…
• 10105520Oct 7, 2015Body and structure. Some vehicles may exhibit rust (a) on the liftgate opening around the left and/or right side stopper (b). The paint in this area may be thinner than normal due to production variances. The production process has been improved to eliminate this concern.
• 10101457Sep 29, 2015Wheels. Some vehicles may exhibit a groan type noise from the front wheel hub bearing while driving at high speed or when cornering. This may be caused by front wheel hub bearing corrosion.
• 10101459Sep 28, 2015Equipment, Engine. Some vehicles may experience a rough idle with the mil on and dtc p0015 / p0524 stored in memory. • p0015:00 - exhaust cmp timing over-retarded • p0524:00 - engine oil pressure too low this is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or ocv. The temporary entry of the foreign object triggers a mil illumination, but rough idle will not be…
• 10101466Sep 16, 2015Equipment. Some vehicles using an auxiliary heater (block heater) may experience the check engine light on with dtc p0116:00 or p011a when starting in cold weather below 32 °f (0 °c). • p0116:00: ect sensor no.1 circuit range/performance problem • p011a:00: ect sensor no.1/no.2 performance problem this is caused by error detection logic of the pcm. To correct the problem, the control logic of the pcm has been changed.
• 10105504Aug 25, 2015Equipment, Seats. Some customers may complain that the front power (driver and/or passenger) seats do not slide back and forth properly or that they may be completely inoperative. This concern may be caused by a foreign object getting stuck under the power slide unit (below) while in operation. This can cause motor mounting bracket (a) deformation, resulting in motor cable (b) breakage. To eliminate this concern, the shape of the…
• 10105462Aug 18, 2015Equipment. Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when onnected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A. After the ignition is turned on, it takes a long time to load all the data from the device before starting playback. Depending on the data volume, it can take up to several…
• 10105465Aug 12, 2015Steering. Some vehicles may exhibit an unusual thumping noise from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is turned to the full left position. Note: the noise will not occur if the steering wheel is in the center or full right position. The noise is caused when the edge of the left side inner ball joint gets stuck with the steering gear housing. To…
• 10105464Aug 12, 2015Visibility (wipers, defrost, mirrors), Body and structure. Some vehicles may exhibit a vibration from the driver-side power door mirror glass when the vehicle is driven at high speeds. This concern may be due to a lack of rigidity of the mirror base so the mirror vibrates when it receives vehicle vibration or wind pressure. An additional reinforcement has been installed inside the door to increase the door panel strength where the door mirror is mounted. Also, the door…
• 10105481Aug 7, 2015Equipment. Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to dag exchange central (mxconnect>parts and accessories>parts>programs>exchange central) for component availability, source of technical support and prior authorization requirement.
• 10105468Aug 7, 2015Equipment. The navigation system support for diagnostics, parts authorization, and parts exchange require contacting the proper source. • tomtom navigation help desk at 866-486-6866 from 7am-11pm (m-f) and 9am-8pm (sat) eastern standard time. Note: one of the first steps for troubleshooting the navigation system is for the customer or dealer to call tomtom. If the tomtom call center cannot solve the customer’s problem, they…
• 10105501Aug 6, 2015Equipment, Engine. Some vehicles may experience the check engine light on with dtc p2610 and p2507 stored in memory after engine start and room fuse 15a (a) removed. • p2610:00: instrument cluster internal engine off timer performance problem • p2507:00: pcm battery voltage low input as a past malfunction, the customer will not notice it (no warning light illuminated), but the dtc may be found during a vehicle service. P2507 in this…
• 10105507Aug 4, 2015Equipment. On some vehicles, the fuel filler lid will not open/close. This may be caused by snow with road salt being brought into the footwell area. The melted salt water then flows along the opener lever (a) and enters into the cable (b) causing the inner-cable to corrode and seize. To correct the problem, a flange has been added to the fuel filler lid opener lever (a) to prevent water from flowing along the lever to the…
• 10105502Aug 4, 2015Equipment, Transmission and drivetrain, Engine. Some vehicles may experience the check engine light on with dtc p0421:00 (catalytic converter system) without experiencing poor engine performance or misfire (mitsubishi pcm only). This is caused by improper control logic of the pcm that may detect false error of the a/f sensor, resulting in false detection of p0421. To correct the problem, the control logic of the pcm has been changed.
• 10099418Jul 21, 2015Steering. Some vehicles may exhibit an unusual thumping noise from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is turned to the full left position. Note: the noise will not occur if the steering wheel is in the center or full right position. The noise is caused when the edge of the left side inner ball joint gets stuck with the steering gear housing. To…
• 10099417Jul 21, 2015Equipment. Some vehicles using an auxiliary heater (block heater) may experience the check engine light on with dtc p0116:00 or p011a when starting in cold weather below 32 °f (0 °c). • p0116:00: ect sensor no.1 circuit range/performance problem • p011a:00: ect sensor no.1/no.2 performance problem. This is caused by error detection logic of the pcm. To correct the problem, the control logic of the pcm has been changed.
• 10099427Jul 14, 2015Seats. Some vehicles may exhibit an inoperative seat warmer (or seat heater) on the driver and/or passenger seat. When weight is applied to the seat, part of the heater element wire may come out of position and become bent. Under repeated stress, the wire may break causing an inoperative seat warmer condition.
• 10099420Jul 14, 2015Engine. Frequent engine starts under extremely cold ambient temperatures may result in oil seepage from the engine oil pressure switch. This concern may be caused by a lack of durability of the oil pressure switch under these conditions. To correct the problem, the oil pressure switch has been improved to increase the durability in cold ambient temperatures. All skyactiv engines equipped with oil pressure switch part…

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