2014 Mazda CX-5 Technical Service Bulletins

789 technical service bulletins (TSBs) are on record for the 2014 Mazda CX-5. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10098894Nov 6, 2014Fuel system. Some customers may complain that the fuel gauge shows empty and/or the distance-to-empty on the multi-information display (mid) indicates “0” with a certain amount of fuel remaining in the tank.this may be a normal operation of the fail-safe function:1.if foreign material (contained in a poor-quality fuel) adheres to the fuel gauge sender unit, the fail-safe func-tion initiates by forcing the fuel gauge and the…
• 10060870Nov 6, 2014Fuel system. Summary to be provided on a future date.
• 10098895Nov 4, 2014Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road. Follow steering wheel alignment procedure.
• 10059471Nov 4, 2014Steering. Summary to be provided on a future date.
• 10098846Oct 31, 2014Electrical system, Equipment. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.854 or later).•navigation system freezes.•message “waiting for valid gps signal” is shown in the menu bar of navigation display for several minutes.•vehicle symbol is off road while driving / wrong position of vehicle on map.•map is rotating when vehicle is parked or while driving.•navigation…
• 10060498Oct 31, 2014Equipment. Summary to be provided on a future date.
• 10060453Oct 30, 2014Engine. Summary to be provided on a future date.
• 10098857Oct 23, 2014Suspension. Some vehicles may exhibit a chirp noise from the rear shock absorbers (a) when driving on a rough road or passing over a speed bump. Visual inspection of the shock absorbers show no external damage or oil leakage.
• 10098854Oct 23, 2014Equipment. Some customers may complain about no cool air from the vents when the air conditioner (a/c) is on. This con-cern may be caused by a/c refrigerant leaking from the evaporator. Some deformed evaporator tubes slipped through quality inspection and were used during production. A/c refrigerant leaks from improper brazing at a joint. To correct the problem, the production and inspection control of the evaporator have…
• 10059743Oct 23, 2014Equipment. Summary to be provided on a future date.
• 10059467Oct 23, 2014Suspension. Summary to be provided on a future date.
• 10098864Oct 17, 2014Equipment. Some vehicles may exhibit low or no sound from some (or all) of the bose audio system speakers (I.e. Left and right front door speakers, front center speaker and left and right d-pillar speakers).the power amplifier, which controls the output to the speakers may be inoperative due to the occurrence of par-asitic resistance in the circuit.
• 10098863Oct 17, 2014Equipment. Some vehicles may experience mil illumination with dtc p2610 (instrument cluster internal engine off timer performance problem) stored in memory after engine start and room fuse 15a (a) removed. Note:the odometer will display “f0-002” during transport mode (room fuse 15a removed). Transport mode is canceled when room fuse 15a is installed or the vehicle odometer is more than 12.4mi (20km).
• 10060864Oct 17, 2014Equipment. Summary to be provided on a future date.
• 10059444Oct 17, 2014Engine. Summary to be provided on a future date.
• 10098865Oct 15, 2014Equipment. In support of skyactiv manual transmission models, mazda will ship to all dealers one (1) new special ser-vice tool (sst). The sst will be shipped automatically by mazda’s tool vendor snap-on tools, starting in mid-october 2014.the following sst is the latest addition to the mazda required tool (mrt) list.
• 10098868Oct 3, 2014Electrical system. While driving over rough or bumpy roads, some vehicles may exhibit a rattle noise from the instrument panel and/or a creak noise from the a-pillar.rattle noise from instrument panel:the rattle noise may be caused by low cowl panel (a) mounting bolt (b) torque. Creak noise from a-pillar:this noise may be caused by two joined panels (a) scraping together at the a-pillar.
• 10098526Sep 18, 2014Suspension. Some vehicles may exhibit a chirp noise from the rear shock absorbers (a) when driving on a rough road or passing over a speed bump. Visual inspection of the shock absorbers show no external damage or oil leakage.
• 10061513Sep 18, 2014Suspension. Summary to be provided on a future date.
• 10098545Sep 9, 2014Equipment. Some vehicles may exhibit bluetooth® hands-free and/or text messaging related concerns. To improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda cre-ated a special service and parts exchange program as of february 2010.
• 10098548Sep 3, 2014Engine cooling, Equipment. Some vehicles may experience a rough idle with the mil on and dtc p0015 / p0524 stored in memory.•p0015:00 - exhaust cmp timing over-retarded•p0524:00 - engine oil pressure too lowthis is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or ocv. The temporary entry of the foreign object triggers a mil illumination, but rough idle will not be…
• 10098547Sep 3, 2014Equipment. Some vehicles may exhibit a cracking noise originated at the positioning pins near the top corners of the wind-shield and/or rear window when driving on uneven road surface. This happens when the ambient temperature is approximately 14 °f (-10 °c) or lower and the vehicle cabin has not yet warmed up. The noise is caused by the windshield and/or rear window locating stopper contacting the panel.
• 10057103Sep 3, 2014Engine cooling. Mazda: some vehicles may experience rough idle with mil. On or low engine oil pressure.
• 10098364Aug 29, 2014Body and structure, Latches, locks and linkages. Some vehicles may have a liftgate that does not open when the liftgate opener switch (a) is pressed.this concern may be due to water entry into the liftgate opener switch connector during a car wash or by other means of condensation. The connector terminals may then become corroded.
• 10098361Aug 29, 2014Equipment, Body and structure, Visibility (wipers, defrost, mirrors). Some vehicles may experience a rattle noise from the front door glass when driving with the window open approx. 1/2 to 4 inches (1 - 10 cm). The rattle noise may be caused by insufficient glass run channel holding force. To eliminate this concern, the shape of glass run channel has been changed in order to increase the holding force.
• 10060542Aug 29, 2014Body and structure. Summary to be provided on a future date.
• 10060494Aug 29, 2014Body and structure. Summary to be provided on a future date.
• 10098366Aug 18, 2014Seats. Some vehicles may exhibit an inoperative seat warmer (or seat heater) on the driver and/or passenger seat. When weight is applied to the seat, part of the heater element wire may come out of position and become bent. Under repeated stress, the wire may break causing an inoperative seat warmer condition.an additional adhesion treatment has been applied to eliminate the heater element wire from coming out of the…
• 10098365Aug 18, 2014Body and structure, Visibility (wipers, defrost, mirrors). Some vehicles may experience a rattle noise from the front door glass when driving with the window open approx. 1/2 to 4 inches (1 - 10cm). The rattle noise may be caused by insufficient glass run channel holding force. To eliminate this concern, the shape of glass run channel has been changed in order to increase the holding force.
• 10060535Aug 18, 2014Seats. Summary to be provided on a future date.
• 10060493Aug 18, 2014Body and structure. Summary to be provided on a future date.
• 10098367Aug 15, 2014Equipment. In accordance with federal regulations, follow the procedure listed below when replacing a speedometer.note:•mazda vehicles are manufactured with tamper-proof speedometers.•when a speedometer is replaced, the new speedometer will read zero (0) miles.•this procedure is extremely important to accurately represent actual vehicle mileage.•prior to speedometer removal, complete the information required on the…
• 10098324Jul 29, 2014Equipment. Some vehicles may exhibit an unusual (clacking) noise from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is turned to the full left position. Note:the noise will not occur if the steering wheel is in the center or full right position.the noise is caused when the edge of the left side inner ball joint (a) gets stuck with the steering gear housing…
• 10098341Jul 16, 2014Wheels. Some vehicles may exhibit a groan type noise from the front wheel hub bearing while driving at high speed or when cornering. This may be caused by front wheel hub bearing corrosion.
• 10098329Jul 16, 2014Seats. Some vehicles may exhibit an inoperative seat warmer (or seat heater) on the driver and/or passenger seat. When weight is applied to the seat, part of the heater element wire may come out of position and become bent. Under repeated stress, the wire may break causing an inoperative seat warmer condition.an additional adhesion treatment has been applied to eliminate the heater element wire from coming out of the…
• 10061516Jul 16, 2014Wheels. Summary to be provided on a future date.
• 10060534Jul 16, 2014Seats. Summary to be provided on a future date.
• 10098343Jul 14, 2014Equipment. Some vehicles may exhibit one of the following concerns:•hard to shift into 3rd gear•sometimes the shifter may jump out of 3rd gear over a road bump when accelerating after deceleration at 25-40 mph (40-65 km/h)this is caused by the friction coefficient between the 3/4 clutch hub and the sleeve increasing. A surface treat-ment has now been added to the 3/4 clutch hub to decrease the friction coefficient.
• 10059731Jul 14, 2014Engine. Summary to be provided on a future date.
• 10098354Jul 8, 2014Visibility (wipers, defrost, mirrors). When selecting the “defroster vents” position (b) with the mode selector dial (a), some customers may notice the dial does not stay in the “defroster vents” position and returns to the “defroster/floor vents” position (c). This concern may be due to a production variation. Some of the mode control wires (a) may be too long to transmit movement from the mode selector dial to the link (b). The length of the mode…
• 10059741Jul 8, 2014Equipment. Summary to be provided on a future date.
• 10098222Jun 27, 2014Body and structure. Some vehicles may exhibit a condition where the hood vibrates when driving at speeds of 110 km/h (68 mph) or more.the amount of sealant used to fill in the space between the inner frame and outer panel at the bottom area of the hood is insufficient. If the sealant detaches (as shown below on the left), it may cause the hood to vibrate. The amount of sealant has been increased during vehicle production and the…
• 10060524Jun 27, 2014Body and structure. Summary to be provided on a future date.
• 10061482Jun 20, 2014Equipment. Summary to be provided on a future date.
• 10098302Jun 10, 2014Equipment, Visibility (wipers, defrost, mirrors). Some vehicles may exhibit a vibration from the driver-side power door mirror glass when the vehicle is driven at high speeds. This concern may be due to a lack of rigidity of the mirror base so the mirror vibrates when it receives vehicle vibration or wind pressure.an additional reinforcement has been installed inside the door to increase the door panel strength where the door mirror is mounted. Also, the door…
• 10098282Jun 10, 2014Equipment. This service bulletin provides information regarding the proper use of the driver’s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage. • floor mat moves forward due to improper installation. • inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used. • floor mat is…
• 10098245Jun 10, 2014Equipment. Mazda north american operations received many requests from our dealers asking us to approve additional on-car brake lathes as an option for mnao authorized equipment. Due to your feedback and after evaluating a few on-car brake lathes, we are pleased to announce that we have added the pro cut on-car brake lathe to mnao authorized equipment program. The accu-turn is still an approved brake lathe but it is no longer…
• 10060519Jun 10, 2014Body and structure. Summary to be provided on a future date.
• 10055503Jun 4, 2014Back-over prevention (rear camera). Some vehicles may have inoperative rear mount camera. Due to watering entering the camera from a high pressure car wash. 06/04/14
• 10098065May 30, 2014Equipment. Some customers may experience an electrical malfunction after a vehicle body repair. The newly painted fender stay (b) may be causing a poor front harness (a) ground connection.

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