2014 Mazda CX-5 Technical Service Bulletins

789 technical service bulletins (TSBs) are on record for the 2014 Mazda CX-5. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10098019Feb 14, 2014Equipment. Some vehicles may exhibit the atx fail-safe function working with the following symptoms: • the vehicle speed does not increase with engine speed • the atx does not shift up or down as expected. The condition may not always be able to be reproduced and dtcs may not be stored when the vehicle is brought in. Foreign material (iron particles in the atf) may enter the atx valve body and cause a temporary malfunction of…
• 10059497Feb 14, 2014Engine. Summary to be provided on a future date.
• 10061479Feb 11, 2014Visibility (wipers, defrost, mirrors). Summary to be provided on a future date.
• 10098027Feb 7, 2014Equipment. Some vehicles may experience one or more of the following bluetooth® symptoms: • when the vehicle started, the registered device would not connect with the bluetooth® system. The bluetooth, usb or pandora tab on the audio display would not illuminate (gray out). • the bluetooth, usb or pandora tab on the audio display would illuminate, but the bluetooth® system would not operate.
• 10098026Feb 7, 2014Equipment. Some vehicles may experience one or more of the following symptoms in connection with a malfunction related to the c-15 connector. • the driver side power window does not operate. • the door does not open when using the advanced keyless system. • the warning lamp stays on even after the ignition switch is turned off.the symptoms listed above may be caused by corrosion of the c-15 connector terminals due to water…
• 10098024Feb 7, 2014Equipment. The navigation system support for diagnostics, parts authorization, and parts exchange require contacting the proper source. • tomtom navigation help desk at 866-486-6866 from 7am-11pm (m-f) and 9am-8pm (sat) eastern standard time. Note: one of the first steps for troubleshooting the navigation system is for the customer or dealer to call tomtom. If the tomtom call center cannot solve the customer’s problem, they…
• 10060481Feb 7, 2014Equipment. Summary to be provided on a future date.
• 10060460Feb 7, 2014Electrical system. Summary to be provided on a future date.
• 10060455Feb 7, 2014Equipment. Summary to be provided on a future date.
• 10098028Feb 4, 2014Brakes. Some vehicles may exhibit a squeaking / grinding noise from the rear brakes. This noise may be caused by the wear indicators of prematurely worn outer rear brake pads. Note: the inner rear brake pads will only show a little wear. This condition only affects the outer rear brake pad(s). During usage of the vehicle in areas where road salt is used, the outer rear brake pad(s) may become stuck due to corrosion. This…
• 10061519Feb 4, 2014Brakes. Summary to be provided on a future date.
• 10097977Jan 31, 2014Equipment. An updated version of the software for the tomtom navigation system has become available. Under this msp42, the navigation system will be reflashed to the updated version using a sd card.
• 10097978Jan 30, 2014Equipment. An updated version of the software for the tomtom navigation system has become available. Under this msp42, the navigation system will be reflashed to the updated version using a sd card.
• 10060479Jan 30, 2014Equipment. Summary to be provided on a future date.
• 10060478Jan 30, 2014Equipment. Summary to be provided on a future date.
• 10098001Jan 24, 2014Seats. Some vehicles may exhibit a frayed front seat back trim, which causes a poor appearance concern. This may occur under special conditions where the customer rubs against the seat back trim when entering or exiting the vehicle. If the customer wears clothes designed with metal accessories (I.e. Jewelry, tack, zipper or velcro), the damage may occur.
• 10097982Jan 24, 2014Exterior lighting. Some customers may complain of condensation/fog inside the front or rear combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light…
• 10060473Jan 24, 2014Seats. Summary to be provided on a future date.
• 10098007Jan 14, 2014Equipment. Some vehicles may experience one or more of the following bluetooth symptoms: • when the vehicle started, the registered device would not connect with the bluetooth system and bluetooth tab on the audio display would not illuminate (gray out). • the bluetooth tab on the audio display would illuminate, but the bluetooth system would not operate.
• 10098006Jan 14, 2014Equipment. Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. This may be caused by moisture which has been trapped and condensed between the paint and the rapgard.
• 10098005Jan 14, 2014Latches, locks and linkages. Some vehicles may experience one or more of the following symptoms in connection with a malfunction related to the c-15 connector. • the driver side power window does not operate. • the door does not open when using the advanced keyless system. • the warning lamp stays on even after the ignition switch is turned off.the symptoms listed above may be caused by corrosion of the c-15 connector terminals due to water…
• 10061474Jan 14, 2014Equipment. Summary to be provided on a future date.
• 10060458Jan 14, 2014Equipment. Summary to be provided on a future date.
• 10060456Jan 14, 2014Equipment. Summary to be provided on a future date.
• 10056052Jan 14, 2014Electrical system. Mazda: due to corrosion and malfunction related to c-15 connector terminals, driver side power window fail, warning lamp stays on, after ignition switch is off, when using advanced keyless system, door fails to open. Model 2013-2014 cx-5.
• 10098010Jan 8, 2014Equipment. While driving over rough or bumpy roads, some vehicles may exhibit a rattle noise from the instrument panel and/or a creak noise from the a-pillar. Rattle noise from instrument panel:the rattle noise may be caused by low cowl panel (a) mounting bolt (b) torque. Creak noise from a-pillar: this noise may be caused by two joined panels (a) scraping together at the a-pillar.
• 10060454Jan 8, 2014Electrical system. Summary to be provided on a future date.
• 10097969Dec 16, 2013Seats. Some vehicles (without power seats) may exhibit a driver seat that gradually moves down by itself. This con-cern may be caused when a load, which is applied to the seat during braking, exceeds a certain level that could impact the retaining mechanism of the seat lifter causing the seat to gradually move downward.to eliminate this concern, the seat lifter carrier plate thickness has been increased.
• 10060477Dec 16, 2013Seats. Summary to be provided on a future date.
• 10097971Dec 12, 2013Engine. Some vehicles may exhibit the atx fail-safe function working with the following symptoms:•the vehicle speed does not increase with engine speed•the atx does not shift up or down as expectedthe condition may not always be able to be reproduced and dtcs may not be stored when the vehicle is brought in. Foreign material (iron particles in the atf) may enter the atx valve body and cause a temporary malfunction of the…
• 10059730Dec 12, 2013Engine. Summary to be provided on a future date.
• 10097975Dec 10, 2013Equipment. Some vehicles may exhibit a condition where the hood vibrates when driving at speeds of 110 km/h (68 mph) or more.the amount of sealant used to fill in the space between the inner frame and outer panel at the bottom area of the hood is insufficient. If the sealant detaches (as shown below on the left), it may cause the hood to vibrate. The amount of sealant has been increased during vehicle production and the…
• 10060543Dec 10, 2013Body and structure. Summary to be provided on a future date.
• 10110990Nov 25, 2013Suspension. Beginning with the newer models (CX-5 and Mazda6), grip type front and rear stabilizer bushings (A) have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage (CX-5 front bushings shown below).
• 10110988Nov 25, 2013Equipment. On some vehicles, the customer may complain about any one of the following concerns: *Screen locks up to a "black screen". *Screen freezes while driving. *Screen gets stuck at TomTom logo (splash screen) during startup. *Screen temporarily gets stuck at TomTom logo (splash screen) for 2 minutes during startup. Afterwards, the navigation will not start until the ignition is cycled. *No Map Found error and SD card…
• 10060541Nov 25, 2013Equipment. Summary to be provided on a future date.
• 10059476Nov 25, 2013Equipment. Summary to be provided on a future date.
• 10110991Nov 19, 2013Air bags, Electrical system. This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination con-cerns during vehicle service.
• 10054788Nov 19, 2013Air bags. Mazda: information provided regarding the indicator light illumination of the passenger airbag deactivation (pad).
• 10111000Nov 11, 2013Body and structure. While driving at approx. 60 mph or more, some vehicles may exhibit a chirp noise from rear right end of the vehicle. The chirp noise may be caused by the right side rear bumper stay hook (A) contacting the bumper reinforce-ment (B) at high speed. The shape of the reinforcement hole has been changed on both sides to eliminate the noise. Also, pads have been added to the bumper stay to prevent contact noise.
• 10110999Nov 11, 2013Suspension. Some vehicles may exhibit a knocking / squeaking noise from the front strut bearing (A) due to front strut bearing damage when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. The noise may be due to the upper housing of the front strut bearing being damaged when applying excessive force to the bearing during customer use. To eliminate the noise, the material and…
• 10110998Nov 11, 2013Latches, locks and linkages, Visibility (wipers, defrost, mirrors), Body and…. Some vehicles may experience one or more of the following symptoms in connection with a malfunction related to the C-15 connector. ?The driver side power window does not operate.?The door does not open when using the advanced keyless system.?The warning lamp stays ON even after the ignition switch is turned OFF.The symptoms listed above may be caused by corrosion of the C-15 connector terminals due to water…
• 10110997Nov 11, 2013Equipment, Seats. Some vehicles, equipped with a 4:2:4 split type rear seat, may exhibit a rattling noise when driving on rough roads. The noise is heard around the latch area of the rear center seat back, as shown below. This concern may be caused by a rubber stopper that has come off the rear center seat back bracket. The seat bracket contacts the striker and causes the noise.The shape of the rubber stopper and center seat back…
• 10110996Nov 11, 2013Brakes. Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
• 10110995Nov 11, 2013Wheels. Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.Use extra care when cleaning wheels.
• 10060530Nov 11, 2013Seats. Summary to be provided on a future date.
• 10059744Nov 11, 2013Engine. Summary to be provided on a future date.
• 10059472Nov 11, 2013Equipment. Summary to be provided on a future date.
• 10054803Nov 11, 2013Electrical system. Mazda: door fails to open when using advanced keyless system, driver side power window fails to operate, and after ignition switch is off, warning lamp stays on. Model 2013-2014 cx-5.
• 10097803Oct 31, 2013Seats. Some vehicles (without power seats) may exhibit a driver seat that gradually moves down by itself. This con-cern may be caused when a load, which is applied to the seat during braking, exceeds a certain level that could impact the retaining mechanism of the seat lifter causing the seat to gradually move downward.

← All problems reported for the 2014 Mazda CX-5