2014 Mazda CX-5 Technical Service Bulletins

789 technical service bulletins (TSBs) are on record for the 2014 Mazda CX-5. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10097761Oct 31, 2013Equipment. Some vehicles may exhibit a white stain running down the front door(s), which originates from under the outer door mirror. This is caused when water (containing white corrosion) is generated inside the door mirror base, then drains down the door panel causing a poor appearance concern. The door mirror base was originally designed to drain water to the outside of the door. The shape of the door mirror base gasket…
• 10060522Oct 31, 2013Body and structure. Summary to be provided on a future date.
• 10060476Oct 31, 2013Seats. Summary to be provided on a future date.
• 10097805Oct 28, 2013Equipment. A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/c evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “mazda air cooling coil coating” is available…
• 10097809Oct 24, 2013Equipment. Some vehicles may exhibit a vibration from the driver-side power door mirror glass when the vehicle is driven at high speeds. This concern may be due to a lack of rigidity of the mirror base so the mirror vibrates when it receives vehicle vibration or wind pressure.
• 10097808Oct 24, 2013Equipment. Some vehicles equipped with a 4:2:4 split type rear seat may be unable to lower the rear seatback (a) when pulling the left (b) and/or right (c) remote handles. Also, the seatbacks may not fully latch (lock) when placed in the upright position.this concern may be caused by either of the following:•insufficient remote cable tension due to incorrect adjustment position (a) of the remote cable.•the cable ball (b) gets…
• 10060483Oct 24, 2013Seats. Summary to be provided on a future date.
• 10059749Oct 24, 2013Body and structure. Summary to be provided on a future date.
• 10097811Oct 9, 2013Equipment. Some vehicles may exhibit a clacking noise from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is turned to the full left position. Note:the noise will not occur if the steering wheel is in the center or full right position.the noise is caused when the edge of the left side inner ball joint (a) gets stuck with the steering gear housing. The shape of…
• 10059737Oct 9, 2013Steering. Summary to be provided on a future date.
• 10097813Oct 7, 2013Engine. Some vehicles may exhibit an engine no start in ambient temperatures below -4 degree fahrenheit (-20 degree celsius) after driving for 10 - 20 minutes and then parking the car for about one hour. This may be caused by the contact point of the main relay freezing due to moisture inside the main relay.
• 10059450Oct 7, 2013Engine. Summary to be provided on a future date.
• 10097814Oct 4, 2013Equipment. Some vehicles may exhibit a condition where the front seat back trim is coming apart at the seams. This condi-tion is caused by insufficient sewing strength in the seams. The sewing method has been improved to eliminate this concern.
• 10060515Oct 4, 2013Seats. Summary to be provided on a future date.
• 10097741Sep 30, 2013Seats. Some vehicles may exhibit a condition where the front seat back trim is coming apart at the seams. This condi-tion is caused by insufficient sewing strength in the seams. The sewing method has been improved to eliminate this concern.
• 10060516Sep 30, 2013Seats. Summary to be provided on a future date.
• 10097744Sep 25, 2013Equipment. Some vehicles may experience mil illumination with dtc p2610 (instrument cluster internal engine off timer performance problem) stored in memory after engine start and room fuse 15a (a) removed. Note:the odometer will display “f0-002” during transport mode (room fuse 15a removed). Transport mode is canceled when room fuse 15a is installed or the vehicle odometer is more than 12.4mi (20km).
• 10059420Sep 25, 2013Electrical system. Summary to be provided on a future date.
• 10061470Sep 23, 2013Equipment. Summary to be provided on a future date.
• 10097748Sep 17, 2013Equipment. Some vehicles may experience the tcs/dsc indicator light and the tpms warning light both on with dtc c0051:62 stored in memory.•dtc c0051:62 - the difference between the initial learned value of the steering angle (as calculated by each sensor) and the steering angle (as calculated by the steering angle sensor) while driving in a straight line, has exceeded its allowable tolerance (or threshold).note:for vehicles…
• 10059489Sep 17, 2013Electrical system. Summary to be provided on a future date.
• 10097751Sep 5, 2013Seats. Some customers may complain that the driver side seatback reclining position seems to change by itself. This may be caused unknowingly by the customer when they exit the vehicle. The customer’s leg may be contacting the recliner switch knob and changing the seatback reclining position.note:this issue does not involve any movement of the seatback while the vehicle is being driven.
• 10097750Sep 5, 2013Equipment. Some vehicles may exhibit a squeaking or knocking noise from the rear of the vehicle when passing over a bump. This is caused by dust entering between the rear stabilizer bushing and stabilizer bar, which wears down the bushing. To correct the problem, the rear stabilizer bar is replaced with a modified one (with a set of stabi-lizer bushings and brackets).
• 10060497Sep 5, 2013Seats. Summary to be provided on a future date.
• 10097722Aug 22, 2013Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
• 10097724Aug 9, 2013Engine. Some vehicles may experience the following symptoms at ambient temperatures between approx. 14 to 25 degrees f (-4 to -10 degrees c) after a cold start:•unusually long cranking is needed to start the engine•engine immediately stalls after start up; can be re-started.•rough idleif fuels containing heavy components (I.e. Summer fuel) is used during the cold season, the a/f ratio may become lean due to low…
• 10059449Aug 9, 2013Engine. Summary to be provided on a future date.
• 10097725Aug 1, 2013Equipment. This service bulletin illustrates the conditions when a tpms warning light may illuminate, why it illuminated and how to properly initialize the system.the tire pressure monitoring system (tpms) monitors the tire pressure of all four tires indirectly using the data sent from the abs wheel speed sensors.
• 10059465Aug 1, 2013Electrical system. Summary to be provided on a future date.
• 10097408Jul 11, 2013Seats. Some customers may complain that the driver side seatback reclining position seems to change by itself. This may be caused unknowingly by the customer when they exit the vehicle. The customer’s leg may be contacting the recliner switch and changing the seatback reclining position.the configuration of the recliner switch has been changed to eliminate this concern.
• 10053756Jul 11, 2013Seats. Mazda: on some vehicles, the seatback of driver side, would recline on its own and possibly due to leg contacting recliner switch, when exiting vehicle, and changing the position of seat back. Model 20013-2014 cx-5.
• 10097390Jun 14, 2013Equipment. To improve handling of customer concerns with hands-free (bluetooth) vehicle systems, mazda launched a new service procedure and part exchange program effective feb. 08, 2010 on applicable vehicles.
• 10097394Jun 4, 2013Equipment. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. When you encounter a customer with this concern, first verify the condition when the customer noticed this symptom.
• 10097393Jun 4, 2013Equipment. Beginning with the newer models (cx-5 and mazda6), grip type front and rear stabilizer bushings (a) have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage (cx-5 front bushings shown below).
• 10059475Jun 4, 2013Equipment. Summary to be provided on a future date.
• 10097384May 24, 2013Equipment. Some vehicles may exhibit a knocking / squeaking noise from the front strut bearing (a) due to front strut bear-ing damage when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. The noise may be due to the upper housing of the front strut bearing being damaged when applying excessive force to the bearing during customer use. To eliminate the noise, the material and…
• 10097383May 24, 2013Equipment. Some customers may complain of a check engine light and a/t warning light on when starting the engine. At the same time, an engine inspection required message is displayed on the lcd. Dtc p0722:00 is stored in the transmission control module (tcm) memory. •dtc p0722:00 (open circuit in output speed shaft circuit)the tcm control logic has been changed to eliminate this concern.
• 10059501May 24, 2013Electrical system. Summary to be provided on a future date.
• 10059473May 24, 2013Transmission and drivetrain. Summary to be provided on a future date.
• 10097385May 7, 2013Equipment. The navigation system support for diagnostics, parts authorization, and parts exchange require contacting the proper source.•tomtom navigation help desk at 866-486-6866 from 7am-11pm (m-f) and 9am-8pm (sat) eastern stan-dard time.note:one of the first steps for troubleshooting the navigation system is for the customer to call tomtom. If the tomtom call center cannot solve the customer’s problem, they will provide a…
• 10060489May 7, 2013Equipment. Summary to be provided on a future date.
• 10097372Apr 29, 2013Body and structure. Some vehicles may experience noise from the front door checker installation location (a) whenever the door is opened. When the door is fully opened, the door checker may become over-stroked and cause a crack at the spot welding area around the door checker.
• 10097371Apr 29, 2013Equipment. Some vehicles equipped with a 4:2:4 split type rear seat may be unable to lower the rear seatback (a) when pulling the left (b) and/or right (c) remote handles. Also, the seatbacks may not fully latch (lock) when placed in the upright position. This concern may be caused by an incorrect seatback remote cable adjustment position.
• 10060484Apr 29, 2013Seats. Summary to be provided on a future date.
• 10060482Apr 29, 2013Body and structure. Summary to be provided on a future date.
• 10061466Apr 26, 2013Equipment. Summary to be provided on a future date.
• 10097375Apr 17, 2013Equipment. Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manual. Services performed outside of mazda’s factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
• 10097374Apr 17, 2013Equipment. On certain subject vehicles, the malfunction indicator light (mil) may illuminate with dtc p0126:00 (thermostat stuck open) stored in the powertrain control module (pcm) memory.
• 10097373Apr 17, 2013Equipment. Some vehicles may experience a rattle noise from the front door glass when driving with the window open approx. 1/2 to 4 inches (1 - 10 cm). The rattle noise may be caused by insufficient glass run channel holding force. To eliminate this concern, the shape of glass run channel has been changed in order to increase the holding force.
• 10060480Apr 17, 2013Body and structure. Summary to be provided on a future date.

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