2014 Mazda CX-5 Technical Service Bulletins

789 technical service bulletins (TSBs) are on record for the 2014 Mazda CX-5. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10099232Jun 24, 2015Equipment. Some vehicles may exhibit either an audio screen that is locking-up (black screen) or an inoperative audio touch screen. In both cases however, the audio unit sound output is normal. This concern may be caused by an internal failure of the audio unit. The production process at the audio supplier has been improved to eliminate these concerns.
• 10099235Jun 19, 2015Equipment, Engine. Some vehicles may experience the check engine light on with dtc p0300:00, p0301:00, p0302:00, p0303:00 and/or p0304:00 stored in memory and accompanied with an increased engine oil level. P0300:00: random misfire detected p0301:00: cylinder no.1 misfire detected p0302:00: cylinder no.2 misfire detected p0303:00: cylinder no.3 misfire detected p0304:00: cylinder no.4 misfire detected this is caused by improper…
• 10099265Jun 17, 2015Equipment. Some vehicles may experience a lack of power during hard acceleration (approx. 6,000 rpm) in cold weather conditions below 32 °f (0 °c). Dtcs p0300:00, p0301:00 and/or p0302:00 are stored in memory. • p0300:00: random misfire detected • p0301:00: cylinder no. 1 misfire detected • p0302:00: cylinder no. 2 misfire detected this is caused by improper control logic of the pcm. The pcm may detect a false misfire under…
• 10099410Jun 2, 2015Seats. Some vehicles (without power seats) may exhibit a driver seat that gradually moves down by itself. This concern may be caused when a load, which is applied to the seat during braking, exceeds a certain level that could impact the retaining mechanism of the seat lifter causing the seat to gradually move downward. To eliminate this concern, the play in the lift mechanism gears has been reduced.
• 10105432May 27, 2015Equipment. Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (p0842, p0847, p0872, p0877, p0780). • p0842:00 - oil pressure switch no. 1 (oil pressure switch b) stuck on • p0847:00 - oil pressure switch no. 2 (oil pressure switch a) stuck on • p0872:00 - oil pressure switch no. 3 (oil pressure switch a) stuck on • p0877:00 - oil…
• 10105429May 27, 2015Equipment. Some customers may complain of a check engine light and a/t warning light on when starting the engine. At the same time, an engine inspection required message is displayed on the lcd. Dtc p0722:00 is stored in the transmission control module (tcm) memory. • dtc p0722:00 (open circuit in output speed shaft circuit) the tcm control logic has been changed to eliminate this concern.
• 10105435May 26, 2015Equipment. Some vehicles may exhibit a check engine light on with dtc p013a:00 stored in memory. • dtc p013a:00: ho2s slow response (during transition from rich to lean) this concern may be caused by an impact from a speed-bump or other source, causing a deformation of the gasket between the exhaust manifold (wu-twc) (a) and the twc (b).
• 10105437May 25, 2015Body and structure. Some vehicles may exhibit a condition in extremely cold temperatures (below freezing) where the hatchback will not latch (half latch) when closing. This is caused by the topper rubber, a component of the liftgate latch and lock actuator (a), hardening when the temperature drops below freezing. The stopper rubber has now been improved to eliminate this concern.
• 10105440May 19, 2015Body and structure. Some vehicles may exhibit a paint blister (a) and/or rust spot (b) on the lower portion of the liftgate panel as shown below. The thickness of the paint may be insufficient, causing decreased corrosion resistance. However, the thickness of “clear” has been increased to eliminate this concern.
• 10105438May 19, 2015Body and structure. Some vehicles may exhibit a condition where the hood vibrates when driving at speeds of 110 km/h (68 mph) or more. The amount of sealant used to fill in the space between the inner frame and outer panel at the bottom area of the hood is insufficient. If the sealant detaches (as shown below on the left), it may cause the hood to vibrate. The amount of sealant has been increased during vehicle production and the…
• 10105445May 18, 2015Body and structure. Some vehicles may experience a rattle noise from the front door glass when driving with the window open approx. 1/2 to 4 inches (1 - 10 cm). The rattle noise may be caused by insufficient holding force of the glass run channel. To increase the holding force, the shape of glass run channel has been changed and non-woven pads have been attached to the glass run channel.
• 10105443May 18, 2015Suspension. Some vehicles may exhibit a chirp/clunk type noise from the rear shock absorbers (a) when driving on a rough road or passing over a speed bump. Visual inspection of the shock absorbers show no external damage.
• 10105447May 15, 2015Equipment. Some vehicles may exhibit the check engine light on with dtc p0456 stored in the pcm memory. • p0456: evap system leak detected (very small leak) the concern is most likely the result of the customer not getting the fuel cap completely closed after fueling the vehicle. This causes a small fuel vapor leak and turns dtc p0456 on.
• 10105452May 12, 2015Seats. When folding the rear seat back forward, the head restraint (b) may catch on the front seat back pocket (a). If weight is applied to the rear seat at this time (I.e. Passenger pushes on rear seat, etc.), the front seat back pocket may become torn.
• 10099801Apr 24, 2015Equipment. Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (p0842, p0847, p0872, p0877, p0780). • p0842:00 - oil pressure switch no. 1 (oil pressure switch b) stuck on • p0847:00 - oil pressure switch no. 2 (oil pressure switch a) stuck on • p0872:00 - oil pressure switch no. 3 (oil pressure switch a) stuck on • p0877:00 - oil…
• 10099796Apr 24, 2015Equipment. Some customers may complain of a check engine light and a/t warning light on when starting the engine. At the same time, an engine inspection required message is displayed on the lcd. Dtc p0722:00 is stored in the transmission control module (tcm) memory. • dtc p0722:00 (open circuit in output speed shaft circuit) the tcm control logic has been changed to eliminate this concern.
• 10099811Apr 10, 2015Equipment. Some customers may complain of a check engine light and a/t warning light on when starting the engine. At the same time, an engine inspection required message is displayed on the lcd. Dtc p0722:00 is stored in the transmission control module (tcm) memory. • dtc p0722:00 (open circuit in output speed shaft circuit) the tcm control logic has been changed to eliminate this concern.
• 10099816Apr 8, 2015Equipment. Some customers may complain of a whining noise from the automatic transaxle when driving at 10 mph and above. The noise: • depends on the vehicle’s speed only (the more speed, the more noise) • occurs with all types of driving (acceleration, deceleration, steady speed) • does not depend on rpm, gear, or atf temperature this is caused by a damaged bearing in the transaxle due to improper configuration of the…
• 10099814Apr 8, 2015Equipment. Some vehicles may experience the check engine light on with dtc p0191:00 or dtc p0088:00 stored in memory. Dtc p0191:00: fuel pressure sensor circuit range/performance problem (except 2014 mazda3) dtc p0088:00: fuel pressure sensor circuit range/performance problem (2014 mazda3) this is caused by the high pressure fuel pump not generating the target fuel pressure (due to a manufacturing error of the inner parts)…
• 10099813Apr 8, 2015Equipment. Some vehicles may experience the check engine light on with dtc p0300:00, p0301:00, p0302:00, p0303:00 and/or p0304:00 stored in memory and accompanied with an increased engine oil level. P0300:00: random misfire detected p0301:00: cylinder no.1 misfire detected p0302:00: cylinder no.2 misfire detected p0303:00: cylinder no.3 misfire detected p0304:00: cylinder no.4 misfire detected this is caused by improper…
• 10099817Apr 2, 2015Equipment. Some customers may complain of a check engine light and a/t warning light on when starting the engine. At the same time, an engine inspection required message is displayed on the lcd. Dtc p0722:00 is stored in the transmission control module (tcm) memory. • dtc p0722:00 (open circuit in output speed shaft circuit) the tcm control logic has been changed to eliminate this concern.
• 10099684Mar 30, 2015Equipment. Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (p0842, p0847, p0872, p0877, p0780). • p0842:00 - oil pressure switch no. 1 (oil pressure switch b) stuck on • p0847:00 - oil pressure switch no. 2 (oil pressure switch a) stuck on • p0872:00 - oil pressure switch no. 3 (oil pressure switch a) stuck on • p0877:00 - oil…
• 10099686Mar 26, 2015Electrical system, Equipment. Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when connected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A. After the ignition is turned on, it takes a long time to load all the data from the device efore starting playback. Depending on the data volume, it can take up to several…
• 10099685Mar 26, 2015Equipment. Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (p0842, p0847, p0872, p0877, p0780). • p0842:00 - oil pressure switch no. 1 (oil pressure switch b) stuck on • p0847:00 - oil pressure switch no. 2 (oil pressure switch a) stuck on • p0872:00 - oil pressure switch no. 3 (oil pressure switch a) stuck on • p0877:00 - oil…
• 10099690Mar 16, 2015Equipment, Electrical system. Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when connected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A. After the ignition is turned on, it takes a long time to load all the data from the device before starting playback. Depending on the data volume, it can take up to several…
• 10099694Mar 10, 2015Equipment. Some vehicles may exhibit instrument cluster tpms, abs and tcs/dsc indicator warning lights on and dtc u3000:49[standard deployment control system] or c0061:29, c0062:29, c0063:29 [standard deployment control system] stored in memory. The airbag, scbs, at, mrcc, ldws and hbc instrument cluster indicator lights may also come on. Internal failure of the sas control module may be the cause.
• 10099692Mar 10, 2015Equipment. Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (p0842, p0847, p0872, p0877, p0780). • p0842:00 - oil pressure switch no. 1 (oil pressure switch b) stuck on • p0847:00 - oil pressure switch no. 2 (oil pressure switch a) stuck on • p0872:00 - oil pressure switch no. 3 (oil pressure switch a) stuck on • p0877:00 - oil…
• 10100708Feb 27, 2015Equipment. Use the following repair procedure to minimize the need to replace the catalyst converter/exhaust pipe when removing oxygen sensors and/or air fuel ratio sensors.
• 10100706Feb 27, 2015Equipment. Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. This may be caused by moisture which has been trapped and condensed between the paint and the rapgard. These types of stains can be removed with a heat gun or an infrared drier.
• 10100714Feb 23, 2015Electrical system. Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when connected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A. After the ignition is turned on, it takes a long time to load all the data from the device before starting playback. Depending on the data volume, it can take up to several…
• 10100718Feb 13, 2015Seats. Some vehicles (without power seats) may exhibit a driver seat that gradually moves down by itself. This concern may be caused when a load, which is applied to the seat during braking, exceeds a certain level that could impact the retaining mechanism of the seat lifter causing the seat to gradually move downward. To eliminate this concern, the play in the lift mechanism gears has been reduced.
• 10100735Feb 4, 2015Equipment. Some vehicles may exhibit a knocking / squeaking noise from the front strut bearing (a) when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. The noise may be due to upper front strut bearing damage or it may be due to stick/slip between the front strut bearing and coil spring. To eliminate the noise, the following mass-production changes have been made: 1. The material…
• 10100732Feb 4, 2015Seats. Some vehicles may exhibit an inoperative seat warmer (or seat heater) on the driver and/or passenger seat. When weight is applied to the seat, part of the heater element wire may come out of position and become bent. Under repeated stress, the wire may break causing an inoperative seat warmer condition. An additional adhesion treatment has been applied to eliminate the heater element wire from coming out of the…
• 10100719Feb 4, 2015Body and structure. Some vehicles may experience noise from the front door checker installation location (a) whenever the door is opened. When the door is fully opened, the door checker may become over-stroked and cause a crack at the spot welding area around the door checker. To eliminate this concern, the thickness of the hinge reinforcement has been increased.
• 10100781Jan 28, 2015Equipment. Some customers may complain about no cool air from the vents when the air conditioner (a/c) is on. This concern may be caused by a/c refrigerant leaking from the evaporator. Some deformed evaporator tubes slipped through quality inspection and were used during production. A/c refrigerant leaks from improper brazing at a joint. To correct the problem, the production and inspection control of the evaporator have been…
• 10100789Jan 14, 2015Equipment. Some vehicles (only equipped with manual a/c or without a/c) may exhibit a blower motor that only operates in the highest speed (4th) and does not operate at speeds 1 - 3. This concern occurs mostly in colder regions and may be caused by a blown resistor fuse. To eliminate this concern, a special service part blower motor has been established.
• 10100794Jan 5, 2015Transmission and drivetrain. Some vehicles may exhibit one of the following concerns: • hard to shift into 3rd, 4th, 5th, and/or 6th gear. • sometimes the shifter may jump out of 3rd gear over a road bump when accelerating after deceleration at 25-40 mph (40-65 km/h) this is caused by a failure of the related clutch hub(s). To correct the problem of hard shifting, the shape of the 3-4 and 5-6 clutch hub has been changed. A surface treatment…
• 10100793Jan 5, 2015Engine. Some vehicles equipped with skyactiv-g 2.0l engine may experience engine oil seepage from drain plug after the engine oil is replaced even if the plug is tightened to the specified torque with a new gasket. Oil pan drain plug tightening torque: 30—41 n·m {3.1—4.1 kgf·m, 23—30 ft·lbf} seating surface of the oil pan for the drain plug may have poor flatness due to improper spot welding and/or the surface may have…
• 10099703Dec 30, 2014Suspension. Some vehicles may exhibit a chirp/clunk type noise from the rear shock absorbers (a) when driving on a rough road or passing over a speed bump. Visual inspection of the shock absorbers show no external damage.
• 10099733Dec 12, 2014Equipment. Some vehicles may exhibit a creaking noise from under the front of the vehicle when driving over bumps. The noise occurs at approx. 12 - 25 mph (20 - 40 km/h) when the road surface is wet or after a car wash. The noise becomes more noticeable when driving over higher bumps. The creaking noise is caused when the front lower control arm bushing(s) (a) become wet.
• 10099731Dec 12, 2014Equipment. In support of the skyactiv models, mazda will make available a special service tool (sst), to address front suspension noise for specific high humidity and wet climate conditions in the lower gulf states. The sst will be needed to complete repairs detailed in tsb 02-005/14 and is available through mazda’s tool vendor, snap-on tools.
• 10099730Dec 12, 2014Equipment. Some vehicles may experience the check engine light on with dtc p0300:00, p0301:00, p0302:00, p0303:00 and/or p0304:00 stored in memory and accompanied with an increased engine oil level.p0300:00: random misfire detected p0301:00: cylinder no.1 misfire detected p0302:00: cylinder no.2 misfire detected p0303:00: cylinder no.3 misfire detected p0304:00: cylinder no.4 misfire detectedthis is caused by improper control…
• 10099735Dec 3, 2014Visibility (wipers, defrost, mirrors). Some customers may complain about one or both of the following symptoms: •when selecting the “defroster vents” position (b) with the mode selector dial (a), the dial does not stay in the “defroster vents” position and returns to the “defroster/floor vents” position (c).•when rotating the mode selector dial (a) to the “defroster vents” position (b), it may be difficult to tell if the mode selector dial is firmly in…
• 10098875Nov 26, 2014Transmission and drivetrain. Some vehicles may exhibit one of the following concerns: • hard to shift into 3rd, 4th, 5th, and/or 6th gear. • sometimes the shifter may jump out of 3rd gear over a road bump when accelerating after deceleration at 25-40 mph (40-65 km/h) this is caused by a failure of the related clutch hub(s). To correct the problem of hard shifting, the shape of the 3-4 and 5-6 clutch hub has been changed. A surface treatment…
• 10059732Nov 26, 2014Transmission and drivetrain. Summary to be provided on a future date.
• 10098885Nov 24, 2014Exterior lighting. When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets are present and correctly installed. In most cases you will find that the bulb seal no. 1 (a) or hid bulb seal no. 1 (b) and bulb seal no.
• 10098888Nov 18, 2014Electrical system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.854 or later).•navigation system freezes.•message “waiting for valid gps signal” is shown in the menu bar of navigation display for several minutes.•vehicle symbol is off road while driving / wrong position of vehicle on map.•map is rotating when vehicle is parked or while driving.•navigation…
• 10060502Nov 18, 2014Equipment. Summary to be provided on a future date.
• 10098891Nov 11, 2014Fuel system. Some customers may complain that the fuel gauge shows empty and/or the distance-to-empty on the multi-information display (mid) indicates “0” with a certain amount of fuel remaining in the tank.this may be a normal operation of the fail-safe function:1.if foreign material (contained in a poor-quality fuel) adheres to the fuel gauge sender unit, the fail-safe func-tion initiates by forcing the fuel gauge and the…
• 10060871Nov 11, 2014Fuel system. Summary to be provided on a future date.

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