2016 Mazda CX-5 Technical Service Bulletins

705 technical service bulletins (TSBs) are on record for the 2016 Mazda CX-5. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10076642Dec 17, 2015Suspension. Summary to be provided on a future date.
• 10213404Dec 3, 2015Transmission and drivetrain. Check Engine light and A/T Warning light on with one or more of these DTS (P0842, P0847, P0872, P0877, P0780, P1738) Stored in TCM Memory
• 10105656Dec 3, 2015Transmission and drivetrain, Engine. Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (p0842, p0847, p0872, p0877, p0780, p1738). • p0842:00 - oil pressure switch no. 1 (oil pressure switch b) stuck on • p0847:00 - oil pressure switch no. 2 (oil pressure switch a) stuck on • p0872:00 - oil pressure switch no. 3 (oil pressure switch a) stuck on •…
• 10105621Nov 30, 2015Transmission and drivetrain. Some vehicles may exhibit one of the following concerns: • sometimes the shifter may jump out of 3rd gear over a road bump when accelerating after deceleration at 25-40 mph (40-65 km/h) • hard to shift into 3rd, 4th, 5th, and/or 6th gear • shift lever vibrates when driving in 3rd or 4th gear this is caused by inappropriate transmission internal parts.
• 10213415Nov 25, 2015Equipment. Poor a/c performance
• 10105624Nov 20, 2015Suspension, Equipment. Some vehicles may exhibit a creaking noise from under the front of the vehicle when driving over bumps. The noise occurs at approx. 12 - 25 mph (20 - 40 km/h) when the road surface is wet or after a car wash. The noise becomes more noticeable when driving over higher bumps. The creaking noise is caused when the front lower control arm bushing(s) (a) become wet.
• 10076638Nov 20, 2015Suspension. Summary to be provided on a future date.
• 10213437Nov 13, 2015Electrical system, Engine. Mazda connect shuts down and does not reboot
• 10105628Nov 13, 2015Equipment, Electrical system. Some vehicles may experience the mazda connect infotainment system shutting down within a few minutes after the ignition is turned on, and will not reboot. It will only reboot after the ignition is turned off and then on again. This is caused by an internal malfunction of the connectivity master unit (cmu) hardware. Note: if the system reboots by itself, this tsb is not applicable. Refer to tsb 09-022/15 for cmu…
• 10076688Nov 13, 2015Equipment, Electrical system. Mazda connect shuts down and does not reboot. Some vehicles may experience mazda connect infotainment system shutting down with a few minutes after ignition is turned on, and will not reboot. It will only reboot after ignition is turned off and then turned on again. This is caused by an internal malfunction of the connectivity master unit (cmu) hardware.
• 10105629Nov 10, 2015Transmission and drivetrain. Some vehicles may exhibit one of the following concerns: • sometimes the shifter may jump out of 3rd gear over a road bump when accelerating after deceleration at 25-40 mph (40-65 km/h) • hard to shift into 3rd, 4th, 5th, and/or 6th gear • shift lever vibrates when driving in 3rd or 4th gear this is caused by inappropriate transmission internal parts.
• 10213435Nov 6, 2015Visibility (wipers, defrost, mirrors). Air Bubbles trapped inside windshield
• 10105631Nov 6, 2015Visibility (wipers, defrost, mirrors). Some vehicles may exhibit small air bubbles around the upper left corner of the windshield. An improper production process caused remaining air to be trapped between the glass and the intermediate film. The production process has been improved to eliminate this concern.
• 10076686Nov 6, 2015Visibility (wipers, defrost, mirrors). Air bubbles trapped inside windshield. Some vehicles may exhibit small air bubbles around upper left corner of windshield. An improper production process caused remaining air to be trapped between glass and the intermediate film. The production process has been improved to eliminate this concern.
• 10105634Nov 3, 2015Engine. Some vehicles may experience a rough idle with the mil on and dtc p0015 / p0524 stored in memory. • p0015:00 - exhaust cmp timing over-retarded • p0524:00 - engine oil pressure too low this is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or ocv. The temporary entry of the foreign object triggers a mil illumination, but rough idle will not be…
• 10105515Oct 14, 2015Electrical system. Some vehicles may experience one of the following 2 symptoms, even though the windshield is clear: 1.lane departure warning system (ldws) warning light turns on at idle. Dtc c1001:92 (poor functioning of forward sensing camera (fsc)) is stored in memory.2. Adaptive led headlights (alh) warning light turns on while driving.
• 10075358Oct 14, 2015Electrical system. Summary to be provided on a future date.
• 10072058Oct 14, 2015Exterior lighting, Lane departure. Summary to be provided on a future date.
• 10105523Oct 7, 2015Electrical system, Equipment. Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (p0842, p0847, p0872, p0877, p0780). • p0842:00 - oil pressure switch no. 1 (oil pressure switch b) stuck on • p0847:00 - oil pressure switch no. 2 (oil pressure switch a) stuck on • p0872:00 - oil pressure switch no. 3 (oil pressure switch a) stuck on • p0877:00 - oil…
• 10105520Oct 7, 2015Body and structure. Some vehicles may exhibit rust (a) on the liftgate opening around the left and/or right side stopper (b). The paint in this area may be thinner than normal due to production variances. The production process has been improved to eliminate this concern.
• 10101457Sep 29, 2015Wheels. Some vehicles may exhibit a groan type noise from the front wheel hub bearing while driving at high speed or when cornering. This may be caused by front wheel hub bearing corrosion.
• 10101459Sep 28, 2015Equipment, Engine. Some vehicles may experience a rough idle with the mil on and dtc p0015 / p0524 stored in memory. • p0015:00 - exhaust cmp timing over-retarded • p0524:00 - engine oil pressure too low this is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or ocv. The temporary entry of the foreign object triggers a mil illumination, but rough idle will not be…
• 10101466Sep 16, 2015Equipment. Some vehicles using an auxiliary heater (block heater) may experience the check engine light on with dtc p0116:00 or p011a when starting in cold weather below 32 °f (0 °c). • p0116:00: ect sensor no.1 circuit range/performance problem • p011a:00: ect sensor no.1/no.2 performance problem this is caused by error detection logic of the pcm. To correct the problem, the control logic of the pcm has been changed.
• 10105504Aug 25, 2015Equipment, Seats. Some customers may complain that the front power (driver and/or passenger) seats do not slide back and forth properly or that they may be completely inoperative. This concern may be caused by a foreign object getting stuck under the power slide unit (below) while in operation. This can cause motor mounting bracket (a) deformation, resulting in motor cable (b) breakage. To eliminate this concern, the shape of the…
• 10105467Aug 10, 2015Equipment, Electrical system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 55.00.753 or later). • turn -by-turn navigation guidance does not display on on the active driving display (for vehicles with 55.00.750). • every time the navigation is turned on, the vehicle position starts from the location (dealer) where the cmu was updated from version 55.00.650 to 55.00.750. •…
• 10105481Aug 7, 2015Equipment. Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to dag exchange central (mxconnect>parts and accessories>parts>programs>exchange central) for component availability, source of technical support and prior authorization requirement.
• 10105501Aug 6, 2015Equipment, Engine. Some vehicles may experience the check engine light on with dtc p2610 and p2507 stored in memory after engine start and room fuse 15a (a) removed. • p2610:00: instrument cluster internal engine off timer performance problem • p2507:00: pcm battery voltage low input as a past malfunction, the customer will not notice it (no warning light illuminated), but the dtc may be found during a vehicle service. P2507 in this…
• 10105487Aug 6, 2015Engine, Equipment. Some customer using “flexible” setting for oil change in the maintenance monitor may notice that the oil change due notification will not work because of improper control logic of the pcm. This tsb is applicable for the following cases. • the oil change due notification does not come on, even after mileage exceeded 10,000 miles. • oil life in the center display is still less than 40% even though the mileage…
• 10105507Aug 4, 2015Equipment. On some vehicles, the fuel filler lid will not open/close. This may be caused by snow with road salt being brought into the footwell area. The melted salt water then flows along the opener lever (a) and enters into the cable (b) causing the inner-cable to corrode and seize. To correct the problem, a flange has been added to the fuel filler lid opener lever (a) to prevent water from flowing along the lever to the…
• 10099417Jul 21, 2015Equipment. Some vehicles using an auxiliary heater (block heater) may experience the check engine light on with dtc p0116:00 or p011a when starting in cold weather below 32 °f (0 °c). • p0116:00: ect sensor no.1 circuit range/performance problem • p011a:00: ect sensor no.1/no.2 performance problem. This is caused by error detection logic of the pcm. To correct the problem, the control logic of the pcm has been changed.
• 10213458Jul 14, 2015Brakes. Electric parking brake (EPB) warning light on/EPB will not release in cold weather
• 10099420Jul 14, 2015Engine. Frequent engine starts under extremely cold ambient temperatures may result in oil seepage from the engine oil pressure switch. This concern may be caused by a lack of durability of the oil pressure switch under these conditions. To correct the problem, the oil pressure switch has been improved to increase the durability in cold ambient temperatures. All skyactiv engines equipped with oil pressure switch part…
• 10099419Jul 14, 2015Equipment. In cold weather conditions of approx. -4 to 14 degrees f (-20 to -10 degrees c), some vehicles may exhibit the electric parking brake (epb) warning light on with one or more of the following dtcs present. C112a:77 incorrect electric parking brake motor gear unit position. C2005:07 mechanical problem of electric parking brake motor gear unit (rh). C2005:19* electric parking brake motor gear unit (rh) circuit…
• 10072026Jul 14, 2015Electrical system, Brakes. Summary to be provided on a future date.
• 10099437Jul 1, 2015Electrical system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 55.00.750 or later). • navigation or other screen turn black, freeze or reboot. • system does not recognize usb/sd card. • some menu of music source selection is grayed out. • when using the call button on the cell phone to make a call, the call sound is short. • favorites disappear. • vehicle…
• 10099265Jun 17, 2015Equipment. Some vehicles may experience a lack of power during hard acceleration (approx. 6,000 rpm) in cold weather conditions below 32 °f (0 °c). Dtcs p0300:00, p0301:00 and/or p0302:00 are stored in memory. • p0300:00: random misfire detected • p0301:00: cylinder no. 1 misfire detected • p0302:00: cylinder no. 2 misfire detected this is caused by improper control logic of the pcm. The pcm may detect a false misfire under…
• 10099302Jun 10, 2015Electrical system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 55.00.650a or later). For all vehicles: • navigation or other screen freezes or reboots. • system does not recognize usb/sd card. • some menu of music source selection is grayed out. • when using the call button on the cell phone to make a call, the call sound is short. • navigation turns to a…
• 10099404Jun 2, 2015Transmission and drivetrain. Some vehicles may experience a lack of power during hard acceleration (approx. 6,000 rpm) in cold weather conditions below 32 °f (0 °c). Dtcs p0300:00, p0301:00 and/or p0302:00 are stored in memory. • p0300:00: random misfire detected • p0301:00: cylinder no. 1 misfire detected • p0302:00: cylinder no. 2 misfire detected this is caused by improper control logic of the pcm. The pcm may detect a false misfire under…
• 10105432May 27, 2015Equipment. Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (p0842, p0847, p0872, p0877, p0780). • p0842:00 - oil pressure switch no. 1 (oil pressure switch b) stuck on • p0847:00 - oil pressure switch no. 2 (oil pressure switch a) stuck on • p0872:00 - oil pressure switch no. 3 (oil pressure switch a) stuck on • p0877:00 - oil…
• 10105435May 26, 2015Equipment. Some vehicles may exhibit a check engine light on with dtc p013a:00 stored in memory. • dtc p013a:00: ho2s slow response (during transition from rich to lean) this concern may be caused by an impact from a speed-bump or other source, causing a deformation of the gasket between the exhaust manifold (wu-twc) (a) and the twc (b).
• 10105437May 25, 2015Body and structure. Some vehicles may exhibit a condition in extremely cold temperatures (below freezing) where the hatchback will not latch (half latch) when closing. This is caused by the topper rubber, a component of the liftgate latch and lock actuator (a), hardening when the temperature drops below freezing. The stopper rubber has now been improved to eliminate this concern.
• 10105445May 18, 2015Body and structure. Some vehicles may experience a rattle noise from the front door glass when driving with the window open approx. 1/2 to 4 inches (1 - 10 cm). The rattle noise may be caused by insufficient holding force of the glass run channel. To increase the holding force, the shape of glass run channel has been changed and non-woven pads have been attached to the glass run channel.
• 10105447May 15, 2015Equipment. Some vehicles may exhibit the check engine light on with dtc p0456 stored in the pcm memory. • p0456: evap system leak detected (very small leak) the concern is most likely the result of the customer not getting the fuel cap completely closed after fueling the vehicle. This causes a small fuel vapor leak and turns dtc p0456 on.
• 10099801Apr 24, 2015Equipment. Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (p0842, p0847, p0872, p0877, p0780). • p0842:00 - oil pressure switch no. 1 (oil pressure switch b) stuck on • p0847:00 - oil pressure switch no. 2 (oil pressure switch a) stuck on • p0872:00 - oil pressure switch no. 3 (oil pressure switch a) stuck on • p0877:00 - oil…
• 10099684Mar 30, 2015Equipment. Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (p0842, p0847, p0872, p0877, p0780). • p0842:00 - oil pressure switch no. 1 (oil pressure switch b) stuck on • p0847:00 - oil pressure switch no. 2 (oil pressure switch a) stuck on • p0872:00 - oil pressure switch no. 3 (oil pressure switch a) stuck on • p0877:00 - oil…
• 10099685Mar 26, 2015Equipment. Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (p0842, p0847, p0872, p0877, p0780). • p0842:00 - oil pressure switch no. 1 (oil pressure switch b) stuck on • p0847:00 - oil pressure switch no. 2 (oil pressure switch a) stuck on • p0872:00 - oil pressure switch no. 3 (oil pressure switch a) stuck on • p0877:00 - oil…
• 10099692Mar 10, 2015Equipment. Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (p0842, p0847, p0872, p0877, p0780). • p0842:00 - oil pressure switch no. 1 (oil pressure switch b) stuck on • p0847:00 - oil pressure switch no. 2 (oil pressure switch a) stuck on • p0872:00 - oil pressure switch no. 3 (oil pressure switch a) stuck on • p0877:00 - oil…
• 10100708Feb 27, 2015Equipment. Use the following repair procedure to minimize the need to replace the catalyst converter/exhaust pipe when removing oxygen sensors and/or air fuel ratio sensors.
• 10100706Feb 27, 2015Equipment. Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. This may be caused by moisture which has been trapped and condensed between the paint and the rapgard. These types of stains can be removed with a heat gun or an infrared drier.
• 10100735Feb 4, 2015Equipment. Some vehicles may exhibit a knocking / squeaking noise from the front strut bearing (a) when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. The noise may be due to upper front strut bearing damage or it may be due to stick/slip between the front strut bearing and coil spring. To eliminate the noise, the following mass-production changes have been made: 1. The material…

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