2018 Mazda CX-5 Technical Service Bulletins

634 technical service bulletins (TSBs) are on record for the 2018 Mazda CX-5. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10215274Jun 22, 2022Electrical system. This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
• 10215250Jun 22, 2022Equipment. Some customers may complain about infotainment center display: Ghost touch, surface peeling, spider cracks. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit.
• 10215261Jun 21, 2022Other or unknown, Engine cooling. Some customers may experience a check engine light illumination with DTCs P24C6:00, P24C7:00, P24AE:00, P24B1:00 and/or P24AF:00 stored in PCM memory.
• 10215244Jun 10, 2022Electrical system, Equipment, Other or unknown. Some customers may complain about scratches on the instrument cluster lens.
• 10215301Jun 9, 2022Brakes. Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape.
• 10215238Jun 7, 2022Transmission and drivetrain. Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.
• 10215303Jun 6, 2022Equipment, Body and structure. Some vehicles may exhibit the following malfunctions: - The film on the center display is peeling off, as shown in the illustration below. This may be caused by cleaning the center display surface. Water and/or a cleaning solution may get into the scratches on the film and cause the film to start peeling. To eliminate this concern, the anti-reflective film has been modified to reduce scratches during cleaning.
• 10213201May 25, 2022Electrical system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.311 or later).
• 10213185May 24, 2022Suspension. Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
• 10213121May 23, 2022Equipment, Electrical system, Other or unknown. Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.
• 10213183May 13, 2022Engine cooling. Some customers may experience the CHECK ENGINE light ON at idle with DTC P22FB:00 [DCU] and P1640:00 [PCM] stored in memory. *P22FB:00 [DCU]: NOx sensor No.1: On-board diagnostics canceled *P1640:00 [PCM]: Powertrain DTCs available in dosing control unit This is caused by a false malfunction detection occurring under certain conditions. To eliminate this concern, the detection condition of DTC P22FB:00 has been…
• 10210887Apr 27, 2022Equipment, Electrical system. Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)
• 10210918Apr 26, 2022Air bags. Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control module memory when the battery voltage is low. *DTC B00A0:09 (Occupant classification sensor internal signal output unstable) This concern is caused by the low voltage detection time of the occupant classification sensor (OCS) being too short during cranking, which causes detection of the DTC unnecessarily.
• 10210936Apr 19, 2022Latches, locks and linkages, Body and structure. Some vehicles may exhibit corrosion on the liftgate lock striker. This may be caused by water penetrating from micro cracks existing on the lock striker's coating surface that reacts with zinc contained in the undercoating and produces the corrosion. To eliminate this concern, a modified undercoating has been established for the liftgate lock striker.
• 10210905Apr 19, 2022Brakes. Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly. The squeak noise may occur more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support.
• 10210867Apr 6, 2022Engine cooling. The WSM shows 3 possible crankshaft sprocket and timing chain combinations (Type A, B and C), but some vehicles have been produced with a combination of Type A timing chain with 2 yellow-colored links with a Type B crankshaft sprocket.
• 10210902Apr 5, 2022Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
• 10210847Apr 4, 2022Equipment. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
• 10210842Apr 4, 2022Electrical system. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
• 10209781Mar 31, 2022Suspension, Equipment. Some customers may complain about oil seepage or oil leakage from the rear shock absorbers. This concern may be due to a lack of sealing performance. To eliminate the oil seepage/leakage, the rear shock absorbers production process has been modified.
• 10209761Mar 29, 2022Equipment. Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.
• 10209782Mar 24, 2022Equipment, Brakes. Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speeds. Cause: Due to deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors…
• 10209778Mar 17, 2022Equipment, Electrical system. The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
• 10209746Mar 17, 2022Electrical system. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
• 10209757Mar 16, 2022Engine. A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly.
• 10209752Mar 9, 2022Wheels, Equipment, Transmission and drivetrain. There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.
• 10209728Mar 2, 2022Fuel system, Equipment. Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill. The concern will likely occur if the fuel tank is overfilled (more fuel is added after the fuel pump nozzle shuts off automatically) or filled up normally in high ambient temperatures and the fuel expands. No repair is needed. Explain to the customer not to continue filling after nozzle shut off. Refer customer…
• 10209774Mar 1, 2022Fuel system. Some vehicles may exhibit a fuel odor at the left / rear area of the vehicle while the engine is idling that usually occurs when the fuel tank is warmed up in hot weather and/or after long distance driving. Depending on wind direction and/or parking environment, the odor may be more noticeable. The odor may be caused by evaporative gas from the gas outlet vent.
• 10208564Feb 28, 2022Transmission and drivetrain, Suspension. There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.
• 10208556Feb 23, 2022Brakes, Engine cooling, Steering, Transmission and drivetrain. Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
• 10208568Feb 18, 2022Transmission and drivetrain. The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and locking compound that prevents it from being reused. Refer to GEPC for the correct part number of the Differential Breather. The instructions on MGSS will be updated soon to include…
• 10208558Feb 14, 2022Electrical system. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
• 10208567Feb 10, 2022Body and structure. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
• 10208554Feb 4, 2022Other or unknown, Body and structure. Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a clean towel damped in leather/vinyl cleaner or mild soap to clean the steering wheel. NOTE: Upholstery maintenance and care information can also be found in the Owner's Manual.
• 10206958Jan 27, 2022Electrical system, Equipment, Forward collision avoidance. Some vehicles may exhibit either or both of the following symptoms. 1. The SCBS warning light is illuminated with DTC U045A:68 [FORWARD SENSING CAMERA (FSC)]. U045A:68 Error signal received from parking assist unit 2. The parking sensor indicator is flashing with one or more of the following DTCs of PARKING ASSIST SYSTEM.
• 10206952Jan 27, 2022Electrical system, Latches, locks and linkages. Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from a high pressure car washer and/or condensation may drip onto the switch connector and cause corrosion. To eliminate this concern, the PLG rear switch has been modified with a waterproof connector.
• 10206950Jan 27, 2022Electrical system, Equipment. Some vehicles may exhibit the following malfunctions: 1. The film on the center display is peeling off, as shown in the illustration below. This may be caused by cleaning the center display surface. Water and/or a cleaning solution may get into the scratches on the film and cause the film to start peeling. To eliminate this concern, the anti-reflective film has been modified to reduce scratches during cleaning. 2…
• 10206955Jan 12, 2022Equipment, Electrical system, Lane departure. Some vehicles equipped with Blind Spot Monitoring (BSM) may experience a BSM indicator light on the outer door mirror, even if there is no vehicle in the alert (blind spot) area. NOTE: This concern occurs only after a cold start. As the BSM control module temperature rises, the BSM system returns to normal operation.
• 10206938Jan 11, 2022Electrical system, Back-over prevention (rear camera), Equipment. Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 Other Symptoms…
• 10206021Dec 22, 2021Engine cooling, Transmission and drivetrain. New Cylinder Head Assembly Established: A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly.
• 10205994Dec 21, 2021Electrical system. Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
• 10206007Dec 17, 2021Body and structure. Whistling Noise From Front Door Window Glass or Windshield When Driving At Highway Speed: Some customers may complain about a whistling noise heard from the top of the A-pillar area and/or the top of windshield area when driving at highway speeds. When driving under the following conditions, a negative pressure is generated on the doors and the windshield pulling them outward and resulting in weatherstrip…
• 10206004Dec 17, 2021Body and structure. Rusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint surface when the door is opened/closed. The mud/sand is most likely brought in by the driver and/or passenger when stepping in and out of the vehicle.
• 10203727Nov 19, 2021Body and structure, Equipment. Some vehicles may exhibit rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between the front door edge and the rear door weatherstrip, which rubs/damages the paint during vehicle operation (door opening/closing and vibration while driving). NOTE: If the rust/paint peeling is seen on the outer side of the door, this service bulletin does not apply.
• 10203768Nov 16, 2021Equipment. MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns
• 10203735Nov 16, 2021Equipment, Forward collision avoidance. NOTE: This Service Information is only applicable for vehicles equipped with a Forward Sensing Camera (FSC), KDD1-67-XCX and GSH7-67-XCX*. If B61L-67-XCX* appears in the GEPC search, the VIN is applicable for this repair only if the part has been previously replaced with KDD1-67-XCX. Some vehicles may exhibit the master warning light (and other warning lights) illuminated while driving, with DTC B115E:76 stored in…
• 10203728Nov 10, 2021Body and structure. Some customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of the vehicle. This is caused by the gripping force of the seaming welt being insufficient for frequent usage of the rear seat (vehicle used for ride sharing). No mass production change is planned.
• 10203759Nov 4, 2021Electrical system, Equipment. For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV® vehicles and compare suspect terminal drag with a good know terminal.To measure the voltage/resistance avoiding any terminal damage.
• 10202774Oct 15, 2021Equipment, Engine cooling. A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. Dealers can now utilize the Limited Parts Ordering (LPO) page on eMDCS to order the repair parts for 2.5L (with cylinder deactivation) and 2.5L turbo cylinder head repairs…
• 10202767Oct 14, 2021Equipment, Transmission and drivetrain, Engine cooling, Electrical system. Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment. The noise is most pronounced under the following conditions: Engine at idle, Transmission in drive, Foot on the brake pedal, A/C OFF, Audio OFF, The noise may be caused by loose fitting heater hoses vibrating the heater hose bracket protector.

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