2019 Mazda CX-5 Technical Service Bulletins

561 technical service bulletins (TSBs) are on record for the 2019 Mazda CX-5. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10168140Nov 22, 2019Engine cooling, Equipment. A valve tapping or knocking noise may be heard from the top end after the engine cools down (the vehicle is parked overnight) or after it has been idling for an extended time. The tapping noise will decreases as the vehicle is being driven or if the rpm is held above 2500-3000 RPM. This may be caused by the valve Hydraulic Lifters (HLA) bleeding down as the engine cools or when the engine has been idling for an…
• 10168139Nov 20, 2019Engine cooling, Equipment, Electrical system. Some customers may complain about:  Intermittent engine no start  Instrument cluster red security indicator light ON  Engine Start/Start Button Amber indicator light flashing  Battery discharge  Electrical relay buzzing noise  DTC B13D3:94 (Communication error with remote transmitter) stored.This may be caused by:  A key in a purse near a cell phone. The cell phone radio…
• 10168118Nov 20, 2019Engine cooling, Electrical system, Equipment. Some customers may complain about a Mazda Mobile Start (MMS) system malfunction. Use the information below to troubleshoot the customers complaint:  MAZDA MOBILE START (MMS) TROUBLESHOOTING GUIDE  CANNOT COMMUNICATE WITH VEHICLE  ERROR MESSAGE INSTALLED ON ANDROID DEVICES  COMMUNICATION ERRORS  MMS CHECK MODE - Use to verify system operation (see below).
• 10168119Nov 14, 2019Equipment, Wheels. On May 1, 2018, Japan produced vehicles starting using 17 mm hex lug nuts instead of 21 mm on the same size thread. When installing new lug nuts or the accessory Wheel Lock Set, make sure to use the appropriate part number for the vehicle you are working on. NOTE: The Mazda3 produced in Mexico is not affected. Use the GEPC or the Mazda Accessory web site [MXConnect (dealers.mazdausa.com)] to look up the correct…
• 10168098Nov 14, 2019Engine cooling, Equipment. Some customers may complain about a vibration through the driver and passenger seats at idle in (D)rive and (R)everse when the engine rpm drops down to 550. This vibration is caused by: 1.5L The No.3 and No.4 engine mount rubber hardening during vehicle usage at high ambient temperatures which decreases the damping force.
• 10168121Nov 8, 2019Body and structure, Equipment, Visibility (wipers, defrost, mirrors). On certain subject vehicles, it is possible that the chrome plated window moldings may be dirty or have rust spots. The subject vehicles were parked outside when Typhoon No.17 passed through Hiroshima and Hofu, Japan, and might have been exposed to misty seawater caused by a heavy wind. The sampling inspection revealed that the chrome plated window moldings of certain vehicles became rusty due to seawater mist.
• 10168116Nov 6, 2019Electrical system, Equipment. Some customers may have one or more of the following complaints:  Infotainment system reboots at times  SiriusXM function grayed out  SiriusXM stops playing  No sound from SiriusXM but other sources work  SiriusXM system recovers after ignition OFF-ON. Do not perform any repairs at this time. Mazda is aware of the concerns and is working on a repair. This service information will be…
• 10168072Nov 4, 2019Electrical system, Engine, Equipment. Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a plugged heater core. For 2014-2016 Mazda6 and 2013-2016 (US spec) / 2017 (Mexico spec) CX-5, the CHECK ENGINE light may turn on with DTC P011A:00 (ECT sensor No.1/No.2 performance problem) stored at the same time. NOTE: Refer to TSB 01-015/15 if the customer is using a block…
• 10166848Oct 8, 2019Engine cooling. Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary:
• 10165676Sep 30, 2019Engine cooling. If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold.
• 10165353Sep 20, 2019Engine cooling. If a customer comes in with the following concerns, contact Hotline for assistance. OIL PRESSURE WARNING light and/or the CHECK ENGINE light ON, DTC P055F and/or P0524 stored, No drivability concern or engine mechanical noise, Outside the VIN range in TSB 01-020/18.
• 10165341Sep 16, 2019Brakes. Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly. The squeak noise may occur more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support.
• 10165350Sep 6, 2019Engine cooling, Body and structure. Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
• 10164279Aug 30, 2019Body and structure. Some vehicles may exhibit cracking (1) at the lower part of the rear side, rear door garnish (2). This concern is caused by excess stress applied to the rear door garnish. To eliminate this concern, the clip and tape position on the rear door garnish has been improved.
• 10164046Aug 16, 2019Back-over prevention (rear camera). Some vehicles may exhibit the rear parking sensor beeping without any obstacles behind it when the shift lever is shifted into Reverse. This concern only occurs when the rear USB power outlet (1) is broken. This is caused by noise from USB interference with the harness of the rear parking sensor (when the USB power outlet is broken).To correct this issue, the configuration of the USB power outlet has been changed…
• 10164045Aug 16, 2019Back-over prevention (rear camera). Some customers may experience improper operation of the rear parking system with beep sounds coming from the rear parking sensor when there are no obstacles behind the vehicle. This occurs when the blower fan is on (at any fan speed) and the transmission is in "R" position. The concern is caused by electrical noise from the blower fan controller circuit affecting the rear parking sensor circuit.
• 10163826Aug 12, 2019Seats. Some customer may complain of warping on the driver and/or passenger side seat cushion trim, which may cause poor appearance complaints. This is caused by a gap between the leather seat surface and the seat cushion pad due to insufficient tension on the seat trim. To eliminate this concern, a non-woven fabric has been attached to the backside of the seat trim to increase tension.
• 10163824Aug 12, 2019Engine cooling. Some vehicles may experience a lack of power and the check engine light on with DTC P061B:00 stored in PCM memory under one of the following conditions (A or B). DTC P061B:00 - [PCM] Internal control module torque calculation performance problem. Due to an improper control logic of the PCM, the engine torque calculation error detection is too sensitive. To eliminate this concern, the PCM software has been modified.
• 10163827Aug 7, 2019Electrical system, Equipment. After the installation of a new instrument cluster, the message "Fctry" or “Factory” is displayed instead of the odometer. This concern may also occur when a room fuse is installed in a new vehicle. Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required. NOTE: The concern is applicable to Calsonic Kansei instrument clusters. Not all trim levels are…
• 10163825Aug 7, 2019Exterior lighting, Brakes, Electrical system, Visibility (wipers, defrost…. Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.The front fender stay (2) newly painted surface at ground point (3), where attachment bolt (4) is seated, may create a poor front harness ground connection. Customers concern can be resolved by sanding off paint at ground point (3)…
• 10164049Aug 6, 2019Engine cooling. On some vehicles, a tapping or knocking noise may be heard from the top end after the engine cools down (vehicle is parked overnight) or after it has been idling for an extended time. The tapping noise will decreases as the vehicle is being driven or if the RPM is held above 2500-3000 RPM. Click here for an example of the noise. Contact Hotline for instructions.
• 10163334Jul 31, 2019Equipment. The database error discovered with IDS 114.00-114.02 release has been fixed with IDS 114.04 release and is now available for download.
• 10163327Jul 30, 2019Forward collision avoidance. Some vehicles may have one of the following DTCs stored in memory: C1001:92 - Forward sensing camera (FSC) poor field of view. B14F0:92 - General temporary failure in forward sensing camera (FSC). DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure…
• 10163356Jul 26, 2019Electrical system, Equipment. Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.
• 10163355Jul 26, 2019Engine cooling. While inspecting turbocharger housings, you may see cracks (fractures) as shown below. The cracks do not affect engine performance or cause any noise, so replacement is NOT necessary.
• 10163361Jul 24, 2019Fuel system, Transmission and drivetrain. Some customers may experience a check engine light illuminating with DTC P2096:00 stored in PCM memory. DTC P2096:00 - Air fuel too lean. NOTE: This concern occurs only on vehicles with PCMs manufactured by MITSUBISHI. Due to improper control logic of the PCM, a false error may be detected. To eliminate this concern, the PCM software has been modified.
• 10163331Jul 24, 2019Fuel system, Engine cooling. Not only does the diesel engine have unique features compared with a traditional gasoline engine, but the Mazda SKYACTIV-D 2.2L has many unique features even when compared with a conventional diesel engine. For this reason, we are providing the following necessary basic information for service. Please familiarize yourself with the material so that you understand and can explain the unique features and operation of…
• 10163360Jul 22, 2019Equipment. In support of the new model launch, six new Special Service Tool (SST) will be sent to all dealers as Mazda Required Tools (MRTs) at a special release price. Dealers do not need to place orders for the tools as the SSTs will be automatically shipped by Mazda's tool vendor, Bosch, in August-September 2019.
• 10163367Jul 16, 2019Equipment. A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. "Mazda Air Cooling Coil Coating" is available…
• 10163363Jul 16, 2019Engine cooling. Some customers may experience both the check engine light and Selective Catalytic Reduction (SCR) warning light illuminating at the same time. This concern may be caused by lower and/or higher pressures that are detected, which are caused by micro air bubbles that remain inside the urea tank. The micro air bubbles are created at the production line when the liquid (urea) is poured quickly into the urea tank.
• 10163333Jul 9, 2019Electrical system, Equipment. Due to a database error discovered with IDS 114.00-114.02 release (which affects Recall 3719F), it will be necessary to uninstall IDS 114 and install IDS 113.00 and 113.06 update. The Recall can be performed after removing IDS 114 and installing IDS 113. This SA will be updated when more information is available.
• 10162027Jun 25, 2019Equipment. ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/
• 10162026Jun 13, 2019Engine cooling. Not only does the diesel engine have unique features compared with a traditional gasoline engine, but the Mazda SKYACTIV-D 2.2L has many unique features even when compared with a conventional diesel engine. For this reason, we are providing the following necessary basic information for service. Please familiarize yourself with the material so that you understand and can explain the unique features and operation of…
• 10162014Jun 6, 2019Electrical system, Equipment. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later). NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda’s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the…
• 10160582May 29, 2019Engine. If you receive a customer complain of lack of power, rough idle, engine noise with stored DTC's P0340:00, P0304:00, P3400:00, P349B:00, and/or P3498:00, perform the following.
• 10160578May 20, 2019Transmission and drivetrain, Engine. If you receive a customer concern with the check engine light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, perform the inspection in the Repair Procedure.
• 10160555May 20, 2019Transmission and drivetrain. Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil pressure switch B) stuck on P0847:00 - Oil pressure switch No. 2 (oil pressure switch A) stuck on P0872:00 - Oil pressure switch No. 3 (oil pressure switch A) stuck on P0877:00 - Oil…
• 10160577May 13, 2019Engine cooling, Transmission and drivetrain. Some vehicles may display some (or all) of the following symptoms: Check engine light on wit DTC P061B Surging on acceleration Transmission will not shift past 4th gear Various U codes (U0401 ABS, U0401, U0415 FSC, U0301, U0316 SBS/MRCC, U0442 TCM) may be set
• 10160575May 1, 2019Electrical system, Equipment, Back-over prevention (rear camera). Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.
• 10159195Apr 15, 2019Engine. Some customers may experience a check engine light illuminating with DTC P2096:00 stored in PCM memory. DTC P2096:00 - Air fuel too lean. NOTE: This concern occurs only on vehicles with PCMs manufactured by Mitsubishi. Due to improper control logic of the PCM, a false error may be detected. To eliminate this concern, the PCM software has been modified.
• 10159204Apr 8, 2019Suspension, Wheels. There have been warranty claims submitted for noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.
• 10159203Apr 8, 2019Engine. If you receive a customer concern with the check engine light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, perform the inspection in the Repair Procedure.
• 10159198Apr 5, 2019Equipment, Electrical system. Apple carplayã¢â„⢠/ android autoã¢â„⢠frequently asked questions (faq)
• 10159199Apr 4, 2019Equipment. On May 1, 2018, Japan produced vehicles starting using 17 mm hex lug nuts instead of 21 mm on the same size thread. When installing the accessory locking lug nuts, make sure to use the appropriate part number for the vehicle you are working on.
• 10159196Apr 4, 2019Wheels. On May 1, 2018, Japan produced vehicles starting using 17 mm hex lug nuts instead of 21 mm on the same size thread. When installing new lug nuts or the accessory Wheel Lock Set, make sure to use the appropriate part number for the vehicle you are working on.
• 10159201Apr 1, 2019Equipment. MAZDA IDS INOPERATIVE WITH VCM-II LICENSE EXPIRATION MESSAGE - If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC desktop. 2. Reboot your PC, DO NOT start any application after restarting. 3. Run the resetting tool by double clicking the "Reset.bat" file (on your desktop from step 1). 4. Press any…
• 10159200Apr 1, 2019Engine. On some vehicles, a tapping or knocking noise may be heard from the top end after the engine cools down (vehicle is parked overnight) or it has been idling for an extended time. The tapping noise will decreases as the vehicle is being driven or if the RPM is held above 2500-3000 RPM.
• 10155442Mar 27, 2019Equipment, Electrical system. APPLE CARPLAY™ / ANDROID AUTO™ FREQUENTLY ASKED QUESTIONS (FAQ). Many frequently asked question and the answers.
• 10155441Mar 27, 2019Body and structure. Some customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of the vehicle. This is caused by the gripping force of the seaming welt being insufficient for frequent usage of the rear seat (vehicle used for ride sharing). No mass production change is planned.
• 10155437Mar 27, 2019Transmission and drivetrain. Some customers may complain of a whining noise from the automatic transaxle when driving at 10 mph and above. The noise: Depends on the vehicle’s speed only (the more speed, the more noise)Occurs with all types of driving (acceleration, deceleration, steady speed)Does not depend on rpm, gear, or ATF temperature.This is caused by a damaged bearing in the transaxle due to improper configuration…

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